Lake House, Banbury, Oxfordshire
Lake House, Banbury, Oxfordshire
Lake House, Banbury, Oxfordshire

Lake House is a forty-three capacity care home located in Banbury, dedicated to person-centred methods and offering quality care for, older people, adults diagnosed with dementia or with a physical disability.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Sally Cross (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Lake House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Lake House has a Review Score of 9.5 (9.508)

The Review Score of 9.5 (maximum of 10) for Lake House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Lake House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.508 for Lake House is calculated as follows: ( (226 Excellents x 5) + (90 Goods x 4) + (35 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 356 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lake House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    10
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lake House?

  • Extremely LIKELY
    23
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Lake House

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Brother-in-law of Resident/Service User
    2
  • more

I cannot praise and thank the staff enough for the care they gave my mum during her stay. Although I think she could be a little difficult at times, they were always very patient and respectful to her. They were all very supportive to myself and my family and always had time to talk. I will be forever grateful to them.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our initial contact the staff were polite, courteous and willing to help, despite being in the throws of a fundraising day. The atmosphere was immediately welcoming and since our first visit, the management have been unfailingly supportive.

After an unsettling move into the home, my father has settled well into the daily routine, whilst still maintaining his independence regarding meal times and his privacy.

Overall our family's experience of Lake House has been positive, however our connection is only weeks old.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My uncle has resided at Lake House for 2 weeks and as far as I can see has been treated very well. The manager and assistant manager have been most helpful in very difficult circumstances. The food provided is of a good standard. The accommodation and cleanliness of Lake House is superb.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very professional kind and caring. Lovely home, very homely and friendly.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like Lake House very much.
The staff are very caring and the food is good.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers are all very helpful and friendly. Whenever I have discussed things with them it has been put right.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff are very caring and helpful. The atmosphere in Lake House is warm and welcoming and residents are given personal attention. This is an excellent care home.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife arrived at Lake House in July 2016 after being at hospital for 4/5 months for a mental breakdown, after hopsital investigation internally. She still gets very agitated at times the mental health have finished with her now and she is at Lake House for Demtnia. The staff and conditions at Lake House are very good in all they do.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

I find that the care they give is given willingly with consideration of age and gender. They all try very hard to consider what is needed to help them to keep their dignity and self-respect.
There is always a happy feeling around the home. We could not ask for a better place for our father. Thank you all.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

My father has been in Lake House for respite care for a few weeks and I must say its made all the difference. At a time that was difficult for him to accept going to stay and having recently lost his wife of 62 years, the staff have made him feel at home and well cared for. Thank you to you all.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Poor standard taking my wife for one week to give me respite. Things lost, teeth, despite telling staff to be aware, shoes, trousers (one pair) had to do return trip for other items. Told I should have put a label on teeth by senior member of staff. How stupid is that, couldn't trust to give medication. Admin is fine and helpful but others would not recommend.

How likely would you be to recommend Lake House? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Sally Cross, Home Manager, The Lakes at Lake House responded to this review on 02 Feb 2017:

Thank you for taking the time to comment on our service. We are sorry that you and your wife did not have a positive experience for her short stay with us last year. The comfort and wellbeing of all our residents is our top priority, so please be reassured that we take your comments very seriously and will be investigating in detail the issues you have raised. We will be in touch with you directly in accordance with our Complaints procedures.

My sister has been cared for here at Lake House for the past couple of months. I am delighted with her care and she is very happy. My thanks go to all concerned with her care.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Lake House for ten months and is beginning to settle in and feel at home. The care is excellent and the staff work hard to meet her needs and always respond to requests and see to her well-being. I like the relaxed and friendly atmosphere around the home and family members are always greeted with friendly smiles and can always approach staff about anything. Nothing is too much trouble. I can rely on Lake House informing me about mum's progress or any difficulties she might have. The activities don't always suit her, I think residents should be taken out to be more active but Lake House does what it can within their resources. The grounds are lovely and mum is able to work in the vegetable garden and is given some responsibility and is happy. I am confident we made a good choice in Lake House knowing she is happy and safe.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I stepped into Lake House I had a warm, positive feeling. The staff were welcoming, happy, having fun with the patients and always willing to help. I felt very comfortable with mum staying at Lake House. They catered for her every need, especially her wakeful nights where staff would make her a cuppa and sooth her.
Thank you the management and all the wonderful staff at Lake House who always went above and beyond their roles.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was recently taken to Hospital after the care home called an ambulance. She suffers with dementia and was very poorly when she was taken in. A member of staff came into the hospital on her day off the following day to see how she was (even though she was about to go on annual leave). Whilst there she stayed to feed mum to ensure she had a friendly face that she knew. This is the sort of care given at Lake House, every member of staff goes above and beyond in the care for my mum and we appreciate it. I have passed the name of the carer in question who visited mum to the care home Manager but wished to put this information on the website as I believe it would be helpful to other people looking for an excellent home for their loved ones.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife first went to Lake House Adderbury as a day visitor on August 20th 2015. On the 19th October she stayed as a resident for one week. On the 29th October she became a permanent resident. I try to visit alternate days and have done since then, and cannot speak too highly of everything there. The care and dignity given to the residents, the variety of meals, the entertainment provided with hands on things to keep residents alert and last, but not least, all of the staff without exception who care for them with patience and understanding. Only last week my wife and I celebrated our 60th Diamond Wedding Anniversary, they organised a surprise day for us with decorations dinner and entertainment and a lovely iced cake.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has had 3 weeks respite care in Lake House. He is not an easy person to deal with, but has been treated with courtesy and dignity. The staff are friendly and caring. They responded to all concerns promptly. They contacted me immediately when they had to call out the doctor, informing me regularly. They have been observant, were able to reduce his blood sugar level through regular monitoring and good communication to all staff. We shall bring him back.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

5 star residential home.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Five star residential home.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My overall impression and observation of the staff at Lake House is very positive. The residents are treated with kindness and compassion and their needs attended to promptly. The meals served are nutritious and well presented and help given when necessary. The staff are united in their desire to provide excellent care, trained in administering residents medications and overall safety. The most important people, the residents, appeared contented to live in a happy family atmosphere.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly. Food seems good. Care appears very good.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

This home is very good compared to the homes my mother and father were in before they passed away.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that a lot has improved over the last couple of months.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 6 months. During that period the care home has seen some improvement with better management a higher level of staffing and a more welcoming and comfortable environment. Communications with both residents and relatives has improved and day to day activities have increased with more engagement with residents. Staff are friendly and caring. I do not have knowledge of other care homes so it is difficult to judge the standards. However my mother is happy here.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Happy with the carers as they all work very hard. The home is much improved but still needs the rest of the improvements finished i.e the bar. There are a lot of flies that are swarming about too, 10 were in my fathers room as he drops food and wets himself, so they seem to be around this. The food is very good.

How likely would you be to recommend Lake House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Sally Cross, Home Manager at Lake House responded to this review on 21 Aug 2015:

We appreciate your comments, which I will share with the whole team. I am pleased that you like the improvements that are being made. We are working hard to get these finished as soon as we can. With regard to the flies, this is, unfortunately, an on-going problem at the moment. We have employed a professional pest control company to help us resolve the issue and I would be happy to discuss with you the steps we are taking to achieve this – please don’t hesitate to speak to me next time you are visiting your father.

Mum has recently passed away and was treated with such love and compassion, she kept her dignity until the end. When she was first admitted she was able to enjoy and join in with the activities and even helped with the daily routine jobs and other clients needs. In the past year being very frail and not really recognising her family - her "second family" took over where we could not help. She felt, loved and cared for right until the end. She could not have received better care anywhere!

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is being looked after in a very professional way. The staff are very helpful. The manager is a very helpful person, she has given me a lot of helpful advice which everyone in my position needs. They have helped my mother get medical treatment which I appreciate very much. The Lake is kept in in A1 condition inside and out.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the last couple of weeks when we have visited my mother we have been aware of a large number of flies in the communal room at Lake House. We have mentioned it to several staff but as yet have not been rectified. Also small and uninspiring food choices from the residents every day is sandwiches for tea. the staff are very caring and attentive. There does not seem to be as many activities as there used to be and a lot of the residents seem to be in their rooms in the day rather than in the main room or t.v room. The care my mother receives is very good and she is very happy there.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Sally Cross, Home Manager at Lake House responded to this review on 12 Aug 2015:

Thank you for your review, which is much appreciated. I am pleased you are happy with the care your mother is receiving and that she is happy living with us. We do, unfortunately, have a problem with flies at the moment. This is the result of a combination of reasons, including the treatment of nearby fields by the farmers. As we are unable to use general fly spray, due to the potentially detrimental effect on residents' health, we have employed the services of a pest control company to help combat this situation which we hope will resolve the issue. With regard to the tea-time meal, we do offer a hot option as well as sandwiches, however, this is an area we are currently reviewing and I will mention your comments to our Trust Catering Manager, with whom I and the kitchen team are meeting later this week. Finally, our activities programme is currently being delivered with the support of the care team while our Activity Co-ordinator is away on holiday. However, we have held two big events over the past two weeks in addition to our normal daily activities programme. I would be more than happy to discuss these issues further with you in detail and please do feel free to speak with me when you are next in the home.

My mother has been a resident for four and a half years and whilst Lake House may not have the most up to date facilities the car she receives is wonderful. The carers always take time to select an outfit for mum everyday that she agrees with! we are always made to feel extremely welcome when we visit and I would not hesitate to recommend Lake House to anyone.

How likely would you be to recommend Lake House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sally

Sally Cross

Job Title: Home Manager

Description:

The forty three residents at Lake House are looked after by an experienced and enthusiastic team of over sixty staff that include a Head of Care, Care Leaders, Carers and other Ancillary staff.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lake House