Digby Court, Bourne, Lincolnshire
Digby Court, Bourne, Lincolnshire
Digby Court, Bourne, Lincolnshire

Digby Court is a thirty-six capacity care home located in Bourne, dedicated to person-centred methods and offering quality care for older people and adults with a physical disability.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Sally Lewis (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Digby Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Digby Court has a Review Score of 9.5 (9.542)

The Review Score of 9.5 (maximum of 10) for Digby Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Digby Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Digby Court is calculated as follows: ( (68 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 118 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Digby Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Digby Court?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Digby Court

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Good staff, very helpful and they have given me a lot of encouragement. I would certainly come back if I need help in the future.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

My wife and I came here at a very low ebb. We are leaving in a so much better state, both physically and mentally. All the staff have been so friendly and helpful. I will miss them all.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I were "admitted" to Digby Court for "emergency" respite care after inpatient treatment via A/E in hospital.
We were made to feel very welcome and soon became part of the Digby family.
While here, we were able to find Warden Controlled accommodation nearer to our home and to put our home on the market.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Digby Court Care Home is well managed with a very pleasant atmosphere. In the event of further need for similar help, I would have no hesitation in recommending Digby Court Care Home.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Required 2 bedroom emergency respite care for my parents at New Year.
With what was a shock at 12 midnight, the respite of two weeks has now done my parents wonders and has enabled me to look for suitable long term accommodation, knowing more of the care issues required for them.
They've also been very supportive of me, on all occasions.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nice staff, constantly monitoring the residents. Rooms are always kept clean and tidy. Food varied and well presented.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My step-mother had been in Digby Court for two years before she passed away in late December 2016.
In that time she received the best possible care having regards to her needs.
This extended to the one-to-one personal, care and which I personally witnessed on my visits to the home.
She had her personal favourites with regards to the staff, and with whom she had an excellent rapport...she could be quite challenging at times!
She confided in me on several occasions that whilst she didn't want to be there (in a care home) she thought in the circumstances that she was in the best place and liked the staff/food...she always liked her food!

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had to go into Digby Court following my dad having to go into hospital the staff were fabulous really helpful at such a stressful time the food was lovely and they were all really helpful this is the care home to put your love one in if you want peace of mind that the care is superior mum is back home now but with full of praise for Digby court

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Digby Court have been a life saver to my parents while mum has had to stay in Digby for 8 weeks and not ever been in a home before she has been extremely happy and well looked after all down to the dedicated staff whom I believe do not look on this as a job to them but actually caring for all residents whether long term or temporary as mum was, they have helped with her physical health giving her the time with exercise each day making dad welcome on visiting and not an extra. Digby Court is a warm Homely Clean Caring environment with big welcome and smiles what ever they are dealing with they are extremely helpful with a smile. Thank you all so much for looking after Mum. I would not hesitate to stay in Digby at all its a truly happy home.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Mum has spent the last month in Digby Court whilst rehabilitating from a broken leg. She has improved so much with their care and the staff assist with her battle for daily independence.
Staff also have taken time to get to know her and notice very quickly if she is a bit down or dehydrated and are able to act accordingly. They have been brilliant in accommodating our wishes and requests and mum is loving the weekly hairdresser and the activities leading up to Christmas and the food. She has actually said that if she had to stay anywhere permanently she would like to stay there!
The atmosphere is always friendly whatever time you visit, I wouldn't hesitate to recommend Digby court.

How likely would you be to recommend Digby Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sally

Sally Lewis

Job Title: Home Manager

Joined: 2010

Description:

The 34 residents at Digby Court are looked after by a highly dedicated team of staff, including carers, administrators and ancillary staff, and an excellent service from nearby GP surgeries and district nurse teams. The manager is supported by a head of care and a team of senior carers.

Sally became the manager at Digby Court in March 2015, previously working as manager at Patchett Lodge, another OSJCT home. She has over 15 years of experience working in the care sector and has worked for The orders of St John Care Trust since 2010.

After gaining 10 GCSEs Sally went on to successfully complete a BTEC National Diploma in Health and Social Care. From this she went on to gain experience in various care settings which included a private care home, a residential unit for adults with challenging behaviour and work with adults in the community.

Sally took some time out to go travelling and then settled to have her family. Whilst Sally’s family were young she cared for a lady in her community who was paralyzed from her chest down and her grandmother who had vascular dementia.

Sally returned to full time employment when she took on the role as Senior Carer at Chandos House in Grantham from there she progressed to Head of Care at Whitefriars in Stamford. Whilst in these posts she was able to gain more qualifications and experience that have enabled her to progress to Manager.

As well as her BTEC Sally has her QCF level 3 in Health and Social Care this is equivalent to an NVQ level 3. Sally has an ILM level 3 in Effective Management and is currently doing her QCF (Quality and Credit Framework) level 5 which is the new equivalent to the registered managers award as well as numerous other courses.
Sally is a dedicated to delivering high care standards and will lead and support her whole team to achieve this.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Digby Court