Digby Court

Christopher's Lane, Bourne PE10 9AZ

Digby Court is a thirty-six capacity care home located in Bourne, dedicated to person-centred methods and offering quality care for older people and adults with a physical disability.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Donella Savage (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Digby Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.6 out of 10 for Digby Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Digby Court in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.573 for Digby Court is calculated as follows: ( (152 Excellents x 5) + (84 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Digby Court is based on 16 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 16 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Digby Court has a Review Score of 9.6 (9.573) out of 10 and an Average Rating of 4.6 out of 5 from 21 Reviews over all time

Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Digby Court?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Digby Court

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

An excellent service was provided.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.2 out of 5

My mother is very lucky to be at Digby Court, due to the way she has been looked after, by the wonderful carers. Long may it continue.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

The staff are very good.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.8 out of 5

Friendly staff getting to know everyone.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.1 out of 5

Excellent care for dad, many thanks to all for the superb quality of care.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

I did not want to come into a care home and afraid of the idea. But as I have got to know people and staff it has come much easier and appreciate the care that was given.

How likely would you be to recommend Digby Court? Likely

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Average Rating:   3.7 out of 5

I have seen service in the lounge on arrival in residents rooms and been more impressed with building, facilities, care by staff to residents and visitors. I was made welcome and staff were helpful. Observed the care they gave to residents.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.7 out of 5

The care and attention I have received from all the staff are excellent. The meals also are very good. Once again I thank you for caring for me. Iw ould recommend wholesale.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.5 out of 5

I know I may be biased BUT I really must recommend this care home!
Staff had a challenging time in 2017 with lack of a manager however they now have a new manager who in mine and in many residents and family members opinion is the perfect lady for the job. Staff are amazing and a huge credit to the home. Residents are cared for as if they were their own family and I must say you really do get that sense of belonging to "the Digby family" when entering the home which is a huge relief for any family member. Digby is definitely the home to watch with their changes to daily activities, one to one activities as well as group activities. Staff are always up to date with the latest training and support. Plus the menu changes look, smell and taste delightful, it's lovely how they involve everyone in the home with regards to changes, ideas, tasting new menus and much more.
If your not sure if Digby is for you why not drop by, I can assure you that you'll leave the home wanting to visit again.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

Following the wife's accident and hospital treatment, she was referred to the home for rehabilitation, where she received excellent attention.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

Digby Court is a very caring and compassionate care home manager and staff are helpful, cheerful and take pride in their work. In my view this is a special care home that you can be confident will take care of you, or your loved ones with compassion, understanding and attending to the small details which are important for seniors. I would thoroughly recommend Digby Court from my experience with my mother's respite care recently.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.7 out of 5

Good staff, very helpful and they have given me a lot of encouragement. I would certainly come back if I need help in the future.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.4 out of 5

My wife and I came here at a very low ebb. We are leaving in a so much better state, both physically and mentally. All the staff have been so friendly and helpful. I will miss them all.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

My husband and I were "admitted" to Digby Court for "emergency" respite care after inpatient treatment via A/E in hospital.
We were made to feel very welcome and soon became part of the Digby family.
While here, we were able to find Warden Controlled accommodation nearer to our home and to put our home on the market.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4 out of 5

Digby Court Care Home is well managed with a very pleasant atmosphere. In the event of further need for similar help, I would have no hesitation in recommending Digby Court Care Home.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   3.8 out of 5

Required 2 bedroom emergency respite care for my parents at New Year.
With what was a shock at 12 midnight, the respite of two weeks has now done my parents wonders and has enabled me to look for suitable long term accommodation, knowing more of the care issues required for them.
They've also been very supportive of me, on all occasions.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.5 out of 5

Nice staff, constantly monitoring the residents. Rooms are always kept clean and tidy. Food varied and well presented.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.7 out of 5

My step-mother had been in Digby Court for two years before she passed away in late December 2016.
In that time she received the best possible care having regards to her needs.
This extended to the one-to-one personal, care and which I personally witnessed on my visits to the home.
She had her personal favourites with regards to the staff, and with whom she had an excellent rapport...she could be quite challenging at times!
She confided in me on several occasions that whilst she didn't want to be there (in a care home) she thought in the circumstances that she was in the best place and liked the staff/food...she always liked her food!

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.8 out of 5

Mum had to go into Digby Court following my dad having to go into hospital the staff were fabulous really helpful at such a stressful time the food was lovely and they were all really helpful this is the care home to put your love one in if you want peace of mind that the care is superior mum is back home now but with full of praise for Digby court

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   5 out of 5

Digby Court have been a life saver to my parents while mum has had to stay in Digby for 8 weeks and not ever been in a home before she has been extremely happy and well looked after all down to the dedicated staff whom I believe do not look on this as a job to them but actually caring for all residents whether long term or temporary as mum was, they have helped with her physical health giving her the time with exercise each day making dad welcome on visiting and not an extra. Digby Court is a warm Homely Clean Caring environment with big welcome and smiles what ever they are dealing with they are extremely helpful with a smile. Thank you all so much for looking after Mum. I would not hesitate to stay in Digby at all its a truly happy home.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has spent the last month in Digby Court whilst rehabilitating from a broken leg. She has improved so much with their care and the staff assist with her battle for daily independence.
Staff also have taken time to get to know her and notice very quickly if she is a bit down or dehydrated and are able to act accordingly. They have been brilliant in accommodating our wishes and requests and mum is loving the weekly hairdresser and the activities leading up to Christmas and the food. She has actually said that if she had to stay anywhere permanently she would like to stay there!
The atmosphere is always friendly whatever time you visit, I wouldn't hesitate to recommend Digby court.

How likely would you be to recommend Digby Court? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

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Staff Profiles

Sally

Sally Lewis

Job Title: Home Manager

Joined: 2010

Description:

The 34 residents at Digby Court are looked after by a highly dedicated team of staff, including carers, administrators and ancillary staff, and an excellent service from nearby GP surgeries and district nurse teams. The manager is supported by a head of care and a team of senior carers.

Sally became the manager at Digby Court in March 2015, previously working as manager at Patchett Lodge, another OSJCT home. She has over 15 years of experience working in the care sector and has worked for The orders of St John Care Trust since 2010.

After gaining 10 GCSEs Sally went on to successfully complete a BTEC National Diploma in Health and Social Care. From this she went on to gain experience in various care settings which included a private care home, a residential unit for adults with challenging behaviour and work with adults in the community.

Sally took some time out to go travelling and then settled to have her family. Whilst Sally’s family were young she cared for a lady in her community who was paralyzed from her chest down and her grandmother who had vascular dementia.

Sally returned to full time employment when she took on the role as Senior Carer at Chandos House in Grantham from there she progressed to Head of Care at Whitefriars in Stamford. Whilst in these posts she was able to gain more qualifications and experience that have enabled her to progress to Manager.

As well as her BTEC Sally has her QCF level 3 in Health and Social Care this is equivalent to an NVQ level 3. Sally has an ILM level 3 in Effective Management and is currently doing her QCF (Quality and Credit Framework) level 5 which is the new equivalent to the registered managers award as well as numerous other courses.
Sally is a dedicated to delivering high care standards and will lead and support her whole team to achieve this.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies