Lark Rise is a sixty bed capacity care home located in Banbury, dedicated to person-centred methods and offering quality residential, nursing and respite care along with specialist care for older people and adults diagnosed with dementia.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Group: The Orders of St John Care Trust
Person in charge: Lyndsay Sard (Home Manager)
Local Authority / Social Services: Oxfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Larkrise: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Larkrise is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Larkrise in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.717 for Larkrise is calculated as follows: ( (370 Excellents x 5) + (115 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 498 Ratings = 4.717
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Larkrise is based on 20 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 20 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Larkrise has a Review Score of 9.7 (9.717) from 43 Reviews
Review submitted from a Postal Card by A G (Daughter-in-law of Resident) on Tuesday 15 May 2018. Relates to April 2018.
Staff are always helpful, kind, always on hand, no problem or issue is too small for them to sort out. They love my mother in law, even when they call her or say her name they have a smile on their faces - such a lovely place. We're so happy that she lives at Larkrise.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Alan G (Son of Resident) on Monday 14 May 2018. Relates to May 2018.
Larkrise is a very caring, friendly and professionally run care home. It is always kept very clean and hygienic. I have spoken to most staff who all have a positive attitude towards caring for all residents.
My mother is very content and happy. She really likes her room and often comments on how good the food is. I have no hesitation in recommending Larkrise, in fact, I have already done so.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Ingrid F (Daughter of Resident) on Saturday 5 May 2018. Relates to April 2018.
Mum has been declining in health for a while now but the staff are always sensitive to her needs. She doesn't like asking for help so it's important for them to keep checking on her, which they do. Everyone is so supportive to me as well, which I really appreciate.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Anne R (Niece of Resident) on Friday 20 April 2018. Relates to March 2018.
I travelled from Yorkshire to see my Aunt at the last stages of her life. I found I was greeted by the staff and treated very well and comforted me in my grief. The staff at Larkrise were excellent in their great care they gave my Aunt treating her with dignity and compassion. I can't thank everyone enough.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Susan C (Niece of Resident) on Wednesday 18 April 2018. Relates to March 2018.
My experience of Larkrise Care Home is one of the highest recommendations, the staff and level of care is very good. The home is very clean and welcoming to both residents and their family. The residents have their own room and en-suite which is very clean and made to feel like home where family can sit and talk in private. The restaurant is set out lovely, the tables have tablecloths and fresh flowers. They have a hairdressers and shop, and now a lovely coffee area. It's a pleasure to walk in and visit.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by J H (Husband of Resident) on Friday 13 April 2018. Relates to February 2018.
Friendly and caring staff. Very comfortable accommodation for respite care on first floor easily accessible by lift. Visitors made very welcome. My wife enjoyed her fortnight's respite but seemed to spend most of her time sitting in an armchair watching television. There were various stimulating activities on offer downstairs and I should, perhaps, have advised the staff to do more to encourage her to take part.
However, there is no doubt that my wife was well looked after and visitors commented on how relaxed and comfortable she was. That was also my impression when I spoke to her on facetime from Australia.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Susan J (Daughter of Resident) on Thursday 22 February 2018. Relates to November 2017.
My mum has been and is very well cared for. The home is very clean and nice gardens. The staff are very nice and kind. The meals are very good.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Linda F (Daughter of Resident) on Thursday 22 February 2018. Relates to February 2018.
Larkrise is a lovely place with loving, caring people in charge of our mum.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Joanne T (Daughter of Resident) on Thursday 22 February 2018. Relates to November 2017.
My mother has Dementia. I have found the staff to be friendly, helpful and understanding. The rooms are spacious and comfortable. The gardens are well kept.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Barbara B (Friend of Resident) on Wednesday 21 February 2018. Relates to January 2018.
We have found Larkrise to be very satisfactory for our friend. The staff seem to be very caring and the food good and plentiful. The room and bathroom are spacious and clean. We are usually greeted with tea or coffee when we visit our friend.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Ann L (Daughter of Resident) on Wednesday 21 February 2018. Relates to February 2018.
Mum came into Larkrise in December 2017 and in the time she has been here she has been very well looked after.
She has Alzheimer's which has deteriorated in the last 12 months but I know she is in safe hands.
Excellent service.
Would definitely recommend Larkrise.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Bob O (Son of Resident) on Friday 9 February 2018. Relates to February 2018.
My father loves being here. We moved him as his previous home was not meeting the standards we expected. The care staff have been great and it's a lovely care home with an excellent approach. We're so appreciative.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Richard B (Volunteer) on Thursday 1 February 2018. Relates to November 2017.
The staff at this home all go the extra mile to ensure that residents receive not only the best possible care but that it is delivered with genuine and deep meaning maintaining the individual's dignity every step of the way.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Olly C (Sister of Resident) on Sunday 31 December 2017. Relates to December 2017.
We are very happy with the care my brother is getting at Lark Rise. Everyone is kind and polite, very impressed that everyone got a really nice Christmas present, that's finishing touches to a well-run home.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Tina M (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
Overall, not too bad. Sometimes not enough staff (but sometimes through no fault of the home). Some good staff and sometimes they are not really helpful enough. Not happy with night staff. Mum does complain they are rough with her (but not sure if that is right or not).
How likely would you be to recommend Larkrise? Likely
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Review submitted from a Postal Card by Patricia C (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
When visiting Mum, no matter what time of day, staff always give a friendly greeting. Her room is clean and tidy and Mum is always smart. She enjoys the entertainments and staff are very good. The meals are very good and she has drinks on hand at all times. It is good that there is a hair salon on site.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by C H (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
I would highly recommend this facility. My father has only been here for a short time but we have all been made to feel very welcome.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Valerie H (Resident) on Thursday 31 August 2017. Relates to August 2017.
A lovely place to live.
The food is nice and staff are so helpful and kind.
There are lots of activities to do.
We have so much fun.
How likely would you be to recommend Larkrise? Likely
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Review submitted from a Postal Card by Gina B (Daughter of Resident) on Thursday 13 July 2017. Relates to July 2017.
Larkrise is modern, well appointed and secure.
Staff are outstanding and caring.
Could not have envisaged any other care centre would have come close to the standards observed.
The only downside is that the carpets in rooms are more soiled than is acceptable (minor quibble).
How likely would you be to recommend Larkrise? Likely
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Review submitted from a Postal Card by Mervyn D (Husband of Resident) on Tuesday 13 June 2017. Relates to June 2017.
I cannot praise too highly the care and consideration of all the staff towards my wife as well as to myself, family and friends who come to visit my wife.
The facilities available such as the hairdressing salon are first class and I certainly appreciate the peace of mind I have knowing that she is at Larkrise.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by S S (Daughter of Resident) on Tuesday 7 February 2017. Relates to December 2016.
Very impressed with the home, staff very friendly and rooms kept very clean. The only fault is, some days are short staffed and my father has had to wait quite a long time to have his needs seen to.
How likely would you be to recommend Larkrise? Extremely Likely
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Lyndsay Sard, Home Manager at Larkrise responded to this review on 13 Feb 2017:
Thank you for taking the time to submit a review. We are pleased to hear that you are impressed with our home and your father is settled. As you will have seen over the past few weeks we have recruited some additional people to our team and hope that this alleviates your concerns. However, do please feel free to raise any issue with me at any time when you are visiting Larkrise.
Review submitted from a Postal Card by J D (Daughter-in-law of Resident) on Thursday 26 January 2017. Relates to January 2017.
My mother in law arrived in October from hospital. She has dementia and forgets everything but the staff are very kind, considerate and patient. She does not eat much but is always being offered food!! And the food is excellent. There are lots of activities and she joins in sometimes but her attention span is very short. There is a doctor who visits and he has helped mother through a chest infection and a UTI. The staff are always very respectful and look after her personal care extremely well. There are never any unpleasant smells around. We are very happy with Larkrise as mother's care home.
How likely would you be to recommend Larkrise? Likely
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Review submitted from a Postal Card by Cheryl M (Daughter of Resident) on Tuesday 24 January 2017. Relates to January 2017.
I visited this home with an open for a placement for my father and to be honest I couldn't have been more impressed. The place itself is very well presented and caters for all residents needs. The staff were very friendly and well informed. Having also met some of the residents they were all very happy and contented. The rooms were very well furnished and large, I can see my father very very happy there.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by A C (Husband of Resident) on Thursday 19 January 2017. Relates to January 2017.
My wife has been in care homes since January 2013 and at Larkrise Care Home since July 2014 the care in the main has been good and the food is ok most of the time. Some problems with missing laundry. My wife is not able to join in many of the activities as she is very sleepy a lot of the time (Parkinson's) there seems to be a lot with this so one to one or two to one with residents can be a minor problem when short staffed or temps. Nurses are very good.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Maggie I (Friend of Resident) on Thursday 12 January 2017. Relates to December 2016.
I visit a friend from church who is now in Larkrise. I am always made welcome and at Christmas we were offered cups of tea and mince pies made by the home.
I was very impressed with the carers and their professionalism.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Lesley P (Friend of Resident) on Wednesday 11 January 2017. Relates to January 2017.
My visit to Larkrise Care Centre was very pleasurable, the staff were very friendly and made me and my husband feel very welcome, nothing was too much trouble for them and all the staff regardless of their role were helpful and kind not just to the residents who live there but all visitors as well.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by Margaret C (Private Carer of Resident) on Wednesday 11 January 2017. Relates to December 2016.
The home and staff are so lovely, warm and friendly. There is always a positive buzz about the home and nothing is ever too much trouble.
Food is good and portion size is great.
Activities are taking place all the time.
Would recommend this one hundred times over.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Website Submission by S A (Friend of Resident) on Wednesday 11 January 2017. Relates to January 2017.
The manager is fabulous and the home has improved greatly since she started. The staff are very caring and treat the residents as they would their own family. It's clean and well maintained with a welcoming atmosphere.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by J W (Son of Resident) on Wednesday 7 December 2016. Relates to November 2016.
We are more than pleased with everything the home has to offer. The staff are all wonderful both medical / non-medical. Nothing is too much trouble and my mother is always clean and happy.
We couldn't wish for a better place for her to be.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by N H (Resident) on Tuesday 4 October 2016. Relates to September 2016.
Care and assistance always available. Staff firm but friendly.
How likely would you be to recommend Larkrise? Likely
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Review submitted from a Postal Card by J D (Son of Resident) on Friday 16 September 2016. Relates to August 2016.
It has been an immense relief moving mum into such a caring environment. Larkrise is marvellous as are the staff that are looking after mum at such a difficult time for all of us. Mum is safe and cared for at Larkrise.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Sheila T (Sister-in-law of Resident) on Tuesday 7 June 2016. Relates to May 2016.
My brother in law was cared for with kindness and great humanity, especially towards his last days, which were very difficult for the family to see. Our thanks go to all the staff.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Clare T (Daughter of Resident) on Wednesday 23 March 2016. Relates to March 2016.
My mother has been a resident since Larkrise opened in 2011. The environment is clean, warm and friendly, there are activities during the week days and articles around the unit to stimulate the dementia residents. Rooms are spacious en-suite and look out on lovely garden area. meals are well balanced and drinks, snacks provided throughout the day and evening. Carers are very good and well meaning and look after my mum very well, sometimes could have more staff on duty, also activities at weekends.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Anthony B (Husband of Resident) on Tuesday 1 December 2015. Relates to November 2015.
I must start by saying that I am not very good at doing this sort of thing, but I am so pleased with your care that you give to my wife, and just the little things that are so important, she tells me how much she likes the food and the help she gets to eat it. The home is good right from the time you get through the door and when you are on the way out. Thank you xx
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Linda S (Daughter of Resident) on Thursday 26 November 2015.
Very helpful and well cared for.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Leonard T (Brother-in-law of Resident) on Wednesday 14 October 2015. Relates to October 2015.
On my short visit I was pleasantly surprised how good the house was in condition and staff. May I say the website on the home criticised it's condition which I thought was totally unjustified.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Jenifer C (Daughter of Resident) on Wednesday 23 September 2015. Relates to September 2015.
My parents both took up residence at Lark Rise from the day it opened in 2011. Dad upstairs in intermediate care with his Parkinson's and mum downstairs with her vascular dementia. The staff treated them with great respect and took mum upstairs everyday to be with dad. Dad was a shy and quiet man and didn't like partaking in group activities, but I would often visit and find a carer sitting with him just chatting. Mum on the other hand was encouraged and enjoyed group activities. They were both treated well with great respect and dignity until dad died in September 2012 and mum September 2015.
How likely would you be to recommend Larkrise? Extremely Likely
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Lisa Lawlor, Communications Coordinator at Larkrise responded to this review on 29 Sep 2015:
Thank you so much for your review. I will share your kind comments with the team who will, I know, really appreciate them. It was our privilege to care for your Mum and Dad, both of whom are greatly missed. All of us send our best wishes to you and the family.
Review submitted from a Postal Card by Joan R (Daughter of Resident) on Thursday 6 August 2015. Relates to May 2015.
A very friendly staff, always made welcome.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Leslie R (Son of Resident) on Thursday 6 August 2015. Relates to August 2015.
Everybody at Lark Rise has been very patient and professional in helping my mother settle into the care home. This has been a difficult period for all of us and mum has been quite reluctant. However the whole staff have handled this very well.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Trevor C (Partner of Resident) on Thursday 6 August 2015. Relates to July 2015.
Excellent care home with good staff and facilities. Modern with lovely gardens.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by James G (Son-in-law of Resident) on Thursday 6 August 2015.
A pleasant review and satisfied with everything. The staff are very amiable and helpful. The home is well kept with lovely gardens. The new homes manager is very nice and we enjoyed the meet and greet meeting that we attended.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Carol N (Daughter of Resident) on Thursday 6 August 2015. Relates to July 2015.
My mother who was diagnosed with car. vasc. dementia 5 years ago had been living in her own flat within an assisted care village but because dangerous for her was asked to leave. She has been at Larkrise for 4/5 months, began upstairs in residential section but because she loves gardens was moved downstairs into dementia area where she is much happier as she has good care/access to walk around freely and more space. Larkrise are currently reviewing her needs (which they do constantly) their attention to residents medical/physical and mental individuality is handled kindly/efficiently and with great dignity. They try wherever possible to provide each resident with stimulation and comfort.
How likely would you be to recommend Larkrise? Extremely Likely
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Review submitted from a Postal Card by Gail M (Daughter-in-law of Resident) on Friday 17 July 2015. Relates to June 2015.
My mother-in-law is being well looked after. Friendly, warm atmosphere. Care staff look after all the care needs required. Very clean and the food very good. I wouldn't like her to be anywhere else. It's the best care she's received. I would recommend it to all family and friends.
How likely would you be to recommend Larkrise? Extremely Likely
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Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
February 2018
Recipient: The Orders of St John Care Trust
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Orders of St John Care Trust
Date: Saturday 01 Apr 2017
February 2016
Recipient: The Orders of St John Care Trust
Date: Monday 15 Feb 2016
Job Title: Home Manager
Description:
Larkrise Care Centre in Banbury opened in 2011. The home houses 60 residents in three purpose built units catering for nursing needs as well as residential and specialised dementia care.