Hartsholme House

Ashby Avenue, Lincoln LN6 0ED

Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Cheryl Gilderdale (Home Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 44

Rooms with ensuite WC: 2

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hartsholme House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Hartsholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Hartsholme House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Hartsholme House is calculated as follows: ( (232 Excellents x 5) + (114 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 355 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hartsholme House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Hartsholme House has a Review Score of 9.6 (9.625) from 30 Reviews


Average Ratings

  • Excellent
    21
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartsholme House?

  • Extremely LIKELY
    26
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartsholme House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Sister of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

Dad is treated with the utmost respect. The staff are very helpful at all times. We are kept informed about how he is on every visit.
Cannot fault anything.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent service by all the girls throughout.

Very caring staff.

Food is excellent.

Nice modern care home.

Very happy here.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

I am familiar with residential homes in Sussex, many of which are pretty awful.
My brother has been in Hartsholme for 4 years.
I have found it a most friendly establishment with very caring staff be they carers, kitchen staff, cleaners, office or management.
I am always warmly welcomed as is my sister in law.
I feel my brother is well cared for.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.4 out of 5

My friend was a resident for 6 and a half years and died there in February of this year. She has Vascular Dementia and I was very impressed with the staff management of this progressive condition. She was given a lot of individual attention and support and seemed content with her life there. The atmosphere there is warm and lively and visitors always welcome.
The regime is relaxed, food varied, good range of activities.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.7 out of 5

I have no complaints at all. Everything seems to run smoothly. My brother does keep falling but they always let me know. I just wish they had the time to spend a few minutes with me to let me know how my brother is as I haven't been to any of his assessments.

How likely would you be to recommend Hartsholme House? Likely

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Average Rating:   3.8 out of 5

My father in law has been in this home now for over a year. Once entering the home you are welcomed with friendly and smiling staff and they can not do enough for you. If I ever had any problems, the staff are always on hand to help, and things would be sorted. My father in law has never been so happy. When I see him, he always tells me how good the staff are, and how good he is fed. I would 100% recommend this home without hesitation. Polite/smiling - caring, staff. The manager is always helpful, always smiling. One happy ship! Well done to all.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

My mother is well cared for at Hartsholme House. The staff are attentive and cheerful. At other homes, my mother has experienced "confrontational issues" but since being at Hartsholme House she hasn't had a problem. I feel that this is due to her general happiness there. There is a wide variety of activities to suit all residents.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.8 out of 5

My experience is relatively short but from what I've seen, the staff seem very helpful and caring. Food appears satisfactory and nutritious.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.4 out of 5

A well-run, caring, compassionate residence complimented by excellent facilities and support staff.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

My husband attends the day centre. I was invited to a friendship lunch at Hartsholme House, I was so very impressed with every single member of staff who were present at the function.
I observed each and every one of them, regardless of rank, interacting with the residents in such a caring and compassionate way. Nothing was too much trouble for any of them, it was so lovely to witness.
I cannot speak too highly of them.
I would and do, recommend this home to all and sundry.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.6 out of 5

We find the home very clean with very good food. Few of the staff could be a bit more pleasant, but mostly they are all OK. We always get coffee and biscuits when we visit.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.8 out of 5

The best home in town! It is always nice and clean and my mother has been there for thirteen years.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.3 out of 5

Everything is fine.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.5 out of 5

Experience is generally good but can vary to a small degree and there is room for improvement.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.4 out of 5

Cheryl Gilderdale, Home Manager at Hartsholme House responded to this review on 13 Feb 2017:

Thank you for taking the time to submit a review. I would welcome the opportunity to discuss any concerns you may have next time you are visiting the home so that we can ensure they are addressed appropriately.

Good facilities all around in this well respected care home in Lincoln.
Thanks to all concerned.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.4 out of 5

I am very pleased with this care home.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

My uncle was happy in your care he loved the pampering and looked upon you as his family. Thank you for your care and love you gave to my uncle in his final years.

How likely would you be to recommend Hartsholme House? Likely

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Average Rating:   4.4 out of 5

The staff at Hartsholme House cared for my father until his death earlier this year and my mother continues to enjoy their wonderful care. The sensitivity, understanding, attention to detail and personal care provided by all the staff, goes far beyond what you would normally expect. The family has peace of mind that 24 hours a day our mother is well looked after and safe. She feels part of the Hartsholme family rather than simply a resident and is able to participate or not, as she pleases, in a wide variety of activities, entertainment and events throughout the year. She staff are very family focused. Not intrusive, but even at the most difficult of times offer a quiet and generous support that makes it possible to deal with the darkest hours. Mum's occasional medical needs are well and promptly attended to and we are always consulted. If care at home is no longer practical, I would have no hesitation in recommending making Hartsholme House part of your family.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.6 out of 5

Mum has been in Hartsholme House for nearly 3 years. My original choice was based on the staff I met; the obvious care they display, their regard for the residents and the fact that it's trust-owned. I have never been disappointed. I continue to be touched by the extra ways they look after mum. She is treated with love and respect and her wishes/observations etc are always listened to and accommodated. Mum often comments on how patient and caring the staff are and on the cleanliness of the home. She enjoys the food and the garden and considers herself fortunate to be there. It gives me great peace of mind to know she's safe and happy.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.4 out of 5

My wife has been at Hartsholme House for many years. I am very satisfied with the care and love she receives. She has put on weight because the food is good and the carers support her with all her personal needs to a high standard. I have never had any reason to complain. I went out for a meal at the weekend and it was nowhere near the quality of Hartsholme House. I have recommended the home to others.

How likely would you be to recommend Hartsholme House? Likely

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Average Rating:   4.8 out of 5

Mum has been at Hartsholme House for 6 months now, and is settled there. The staff are always friendly and welcoming and mum is well looked after. I would be happy to recommend this home to anyone, as it has a warm, caring atmosphere and lovely staff.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

It is a good home. I have been here 18 years and never regretted coming here. The staff are very good. It is my home.

How likely would you be to recommend Hartsholme House? Likely

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Average Rating:   3.8 out of 5

We have found the home very satisfactory. The staff are very helpful and caring. The home is clean and my mother is well looked after.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.8 out of 5

My dad has been in this home for three and a half years. He's been treated like royalty, staff has been amazing with him and I can't thank them enough.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

Received excellent service all round for my husband who is in day care.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.8 out of 5

I am so pleased to know that my brother is well cared for. The staff are lovely and friendly and will always give their time to chat with you. Their garden is beautifully looked after, thank you, and is a pleasure to sit in and walk round. Well done to you all and thank you for your care of my brother and all the residents.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been a resident at Hartsholme House for four and a half years. I have found the care, the cleanliness, stimulation for the residents and food is very good. Even though it is an older building the housekeeping staff do their best to make the place homely, like china mugs and cake stands on the tea trolley. Photo's on the wardrobe doors of father Christmas giving each resident a Christmas present. I pick out two staff the housekeeper and the lady that washes and irons my dads clothes with such care. It would be nice if sometimes staff took the residents our for a walk.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.5 out of 5

We visit my brother-in-law every Tuesday afternoon along with his wife who lives in another care home. We always feel welcome and after being shown the little 'café room' upstairs on our for visit, that is where we spend our time with him drinking tea/coffee and eating his biscuits. We find the staff friendly and helpful and we are pleased how ell he has settled. He has always been keen on outdoor hobbies particularly gardening and he'll love to be out in the garden when the weather improves. He and his wife spent a lot of time in Hartsholme Park

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.5 out of 5

I had a concern about my dear mum in law. I have always felt I could speak to the staff about anything and be listened to, I was very impressed at how quickly an action plan was drawn up and the concern resolved. The manager and her staff have made great progress in making the house look and be more comfortable for the residents. With new furniture and decoration. I believe all the staff are very caring and do their best for all the residents. As a retired community nurse I know this is not an easy job to care for people with different levels of dementia, but I believe this to be one of the better homes.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   4.7 out of 5

This care home has provided my wife and I with complete "peace of mind" knowing that our relative is being well looked after in a proper and sympathetic way. Everyone at this home are angels.

How likely would you be to recommend Hartsholme House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Cheryl

Cheryl Gilderdale

Job Title: Home Manager

Joined: 2012

Description:

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.

Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. She has over 13 years’ experience in caring for the elderly in residential and dementia care settings

Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care Home before taking over as Manager

As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia

Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartsholme House