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Hartsholme House

Ashby Avenue, Lincoln, Lincolnshire LN6 0ED
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Hartsholme House, Lincoln
Hartsholme House, Lincoln
Hartsholme House, Lincoln

Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...  

Care Provided by Hartsholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,255£1,160 - £1,340
Residential Dementia Care£1,255 - £1,300£1,340 - £1,395
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Hartsholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Gilderdale (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (2)

Hartsholme House Reviews (102)

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9.9

Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years. Over all time Hartsholme House has 102 reviews.

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Showing 102 reviews matching selected criteria
Review from Mary A (Sister of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

I have no complaints at all. Everything seems to run smoothly. My brother does keep falling but they always let me know. I just wish they had the time to spend a few minutes with me to let me know how my brother is as I haven't been to any of his assessments.

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Review from Alfred Eric G (Friend of Resident) published on 25 October 2017 Submitted via Postal Card
Overall Experience

My experience is relatively short but from what I've seen, the staff seem very helpful and caring. Food appears satisfactory and nutritious.

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Review from Andrew O (Son of Resident) published on 23 October 2017 Submitted via Postal Card
Overall Experience

A well-run, caring, compassionate residence complimented by excellent facilities and support staff.

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Review from Ronnie B (Wife of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience
My husband attends the day centre. I was invited to a friendship lunch at Hartsholme House, I was so very impressed with every single member of staff who were present at the function.
I observed each and every one of them, regardless of rank, interacting with the residents in such a caring and compassionate way. Nothing was too much trouble for any of them, it was so lovely to witness.
I cannot speak too highly of them.

I would and do, recommend this home to all and sundry.

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Review from Peter C (Son of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience

We find the home very clean with very good food. Few of the staff could be a bit more pleasant, but mostly they are all OK. We always get coffee and biscuits when we visit.

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Review from Roger C (Son of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

The best home in town! It is always nice and clean and my mother has been there for thirteen years.

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Review from Clement P (Son of Resident) published on 13 February 2017 Submitted via Postal Card
Overall Experience

Experience is generally good but can vary to a small degree and there is room for improvement.

Reply from Cheryl Gilderdale, Home Manager at Hartsholme House

Thank you for taking the time to submit a review. I would welcome the opportunity to discuss any concerns you may have next time you are visiting the home so that we can ensure they are addressed appropriately.

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Review from Martin R (Son of Resident) published on 8 February 2017 Submitted via Postal Card
Overall Experience

Everything is fine.

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Review from Doris M (Wife of Resident) published on 13 January 2017 Submitted via Postal Card
Overall Experience

I am very pleased with this care home.

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Review from Mary C (Niece of Resident) published on 16 November 2016 Submitted via Postal Card
Overall Experience

My uncle was happy in your care he loved the pampering and looked upon you as his family. Thank you for your care and love you gave to my uncle in his final years.

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Review from Susan O (Daughter of Resident) published on 9 August 2016 Submitted via Website
Overall Experience

The staff at Hartsholme House cared for my father until his death earlier this year and my mother continues to enjoy their wonderful care. The sensitivity, understanding, attention to detail and personal care provided by all the staff, goes far beyond what you would normally expect. The family has peace of mind that 24 hours a day our mother is well looked after and safe. She feels part of the Hartsholme family rather than simply a resident and is able to participate or not, as she pleases, in a wide variety of activities, entertainment and events throughout the year. She staff are very family focused. Not intrusive, but even at the most difficult of times offer a quiet and generous support that makes it possible to deal with the darkest hours. Mum's occasional medical needs are well and promptly attended to and we are always consulted. If care at home is no longer practical, I would have no hesitation in recommending making Hartsholme House part of your family.

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Review from Leslie D (Husband of Resident) published on 6 July 2016 Submitted via Postal Card
Overall Experience

My wife has been at Hartsholme House for many years. I am very satisfied with the care and love she receives. She has put on weight because the food is good and the carers support her with all her personal needs to a high standard. I have never had any reason to complain. I went out for a meal at the weekend and it was nowhere near the quality of Hartsholme House. I have recommended the home to others.

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Review from Dorothy H (Resident / Service User) published on 10 June 2016 Submitted via Postal Card
Overall Experience

It is a good home. I have been here 18 years and never regretted coming here. The staff are very good. It is my home.

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Review from Valerie R (Daughter of Resident) published on 10 June 2016 Submitted via Postal Card
Overall Experience

Mum has been at Hartsholme House for 6 months now, and is settled there. The staff are always friendly and welcoming and mum is well looked after. I would be happy to recommend this home to anyone, as it has a warm, caring atmosphere and lovely staff.

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Review from Brenda B (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card
Overall Experience

We have found the home very satisfactory. The staff are very helpful and caring. The home is clean and my mother is well looked after.

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Review from Margaret C (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card
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My dad has been in this home for three and a half years. He's been treated like royalty, staff has been amazing with him and I can't thank them enough.

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Review from Carol B (Wife of Resident) published on 7 June 2016 Submitted via Postal Card
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Received excellent service all round for my husband who is in day care.

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Review from Sheila (Sister of Resident) published on 5 February 2016 Submitted via Postal Card
Overall Experience

I am so pleased to know that my brother is well cared for. The staff are lovely and friendly and will always give their time to chat with you. Their garden is beautifully looked after, thank you, and is a pleasure to sit in and walk round. Well done to you all and thank you for your care of my brother and all the residents.

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Review from Ann (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card
Overall Experience

My father has been a resident at Hartsholme House for four and a half years. I have found the care, the cleanliness, stimulation for the residents and food is very good. Even though it is an older building the housekeeping staff do their best to make the place homely, like china mugs and cake stands on the tea trolley. Photo's on the wardrobe doors of father Christmas giving each resident a Christmas present. I pick out two staff the housekeeper and the lady that washes and irons my dads clothes with such care. It would be nice if sometimes staff took the residents our for a walk.

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Review from V A (Brother-in-law of Resident) published on 2 February 2016 Submitted via Postal Card
Overall Experience

We visit my brother-in-law every Tuesday afternoon along with his wife who lives in another care home. We always feel welcome and after being shown the little 'café room' upstairs on our for visit, that is where we spend our time with him drinking tea/coffee and eating his biscuits. We find the staff friendly and helpful and we are pleased how ell he has settled. He has always been keen on outdoor hobbies particularly gardening and he'll love to be out in the garden when the weather improves. He and his wife spent a lot of time in Hartsholme Park

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 September 2024
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Hartsholme House.

Meet the Team (4)

Cheryl Gilderdale
Cheryl GilderdaleJob Title:Home ManagerJoined: 2012

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.

Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.

Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager

As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia

Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny McGowan
Conny McGowanJob Title:Head of CareJoined: 2007
Conny, our Head of Care at Hartsholme House, initially joined the Trust in 2007 as a Carer at Hartsholme House and soon after was appointed as Care Leader, having already completed her NVQ Levels 2 and 3 in Health and Social Care. Whilst working at The Poplars, Conny was offered the role of Head of Care and spent four years there before re-joining the team at Hartsholme House in 2012, continuing in the position as Head of Care. Conny achieved her Level 5 Diploma in Leadership for Health and Social Care in 2015 and the continued her education with the Open University and was very proud to be granted a First Class Honours Bachelor of Science Degree in Psychology.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.

Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson
Paula RobinsonJob Title:Head HousekeeperJoined: 2006

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.

Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.

Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.

When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy Pattle
Tracy PattleJob Title:Administration Assistant

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.

After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.

In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.

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