






Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...
Care Provided by Hartsholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hartsholme House for full pricing details and T&Cs.
Contact Hartsholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Cheryl Gilderdale (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (2)
Hartsholme House Reviews (102)
Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years.
Over all time Hartsholme House has 102 reviews.
I have no complaints at all. Everything seems to run smoothly. My brother does keep falling but they always let me know. I just wish they had the time to spend a few minutes with me to let me know how my brother is as I haven't been to any of his assessments.
My experience is relatively short but from what I've seen, the staff seem very helpful and caring. Food appears satisfactory and nutritious.
A well-run, caring, compassionate residence complimented by excellent facilities and support staff.
I observed each and every one of them, regardless of rank, interacting with the residents in such a caring and compassionate way. Nothing was too much trouble for any of them, it was so lovely to witness.
I cannot speak too highly of them.
I would and do, recommend this home to all and sundry.
We find the home very clean with very good food. Few of the staff could be a bit more pleasant, but mostly they are all OK. We always get coffee and biscuits when we visit.
The best home in town! It is always nice and clean and my mother has been there for thirteen years.
Experience is generally good but can vary to a small degree and there is room for improvement.
Thank you for taking the time to submit a review. I would welcome the opportunity to discuss any concerns you may have next time you are visiting the home so that we can ensure they are addressed appropriately.
Everything is fine.
I am very pleased with this care home.
My uncle was happy in your care he loved the pampering and looked upon you as his family. Thank you for your care and love you gave to my uncle in his final years.
The staff at Hartsholme House cared for my father until his death earlier this year and my mother continues to enjoy their wonderful care. The sensitivity, understanding, attention to detail and personal care provided by all the staff, goes far beyond what you would normally expect. The family has peace of mind that 24 hours a day our mother is well looked after and safe. She feels part of the Hartsholme family rather than simply a resident and is able to participate or not, as she pleases, in a wide variety of activities, entertainment and events throughout the year. She staff are very family focused. Not intrusive, but even at the most difficult of times offer a quiet and generous support that makes it possible to deal with the darkest hours. Mum's occasional medical needs are well and promptly attended to and we are always consulted. If care at home is no longer practical, I would have no hesitation in recommending making Hartsholme House part of your family.
My wife has been at Hartsholme House for many years. I am very satisfied with the care and love she receives. She has put on weight because the food is good and the carers support her with all her personal needs to a high standard. I have never had any reason to complain. I went out for a meal at the weekend and it was nowhere near the quality of Hartsholme House. I have recommended the home to others.
It is a good home. I have been here 18 years and never regretted coming here. The staff are very good. It is my home.
Mum has been at Hartsholme House for 6 months now, and is settled there. The staff are always friendly and welcoming and mum is well looked after. I would be happy to recommend this home to anyone, as it has a warm, caring atmosphere and lovely staff.
We have found the home very satisfactory. The staff are very helpful and caring. The home is clean and my mother is well looked after.
My dad has been in this home for three and a half years. He's been treated like royalty, staff has been amazing with him and I can't thank them enough.
Received excellent service all round for my husband who is in day care.
I am so pleased to know that my brother is well cared for. The staff are lovely and friendly and will always give their time to chat with you. Their garden is beautifully looked after, thank you, and is a pleasure to sit in and walk round. Well done to you all and thank you for your care of my brother and all the residents.
My father has been a resident at Hartsholme House for four and a half years. I have found the care, the cleanliness, stimulation for the residents and food is very good. Even though it is an older building the housekeeping staff do their best to make the place homely, like china mugs and cake stands on the tea trolley. Photo's on the wardrobe doors of father Christmas giving each resident a Christmas present. I pick out two staff the housekeeper and the lady that washes and irons my dads clothes with such care. It would be nice if sometimes staff took the residents our for a walk.
We visit my brother-in-law every Tuesday afternoon along with his wife who lives in another care home. We always feel welcome and after being shown the little 'café room' upstairs on our for visit, that is where we spend our time with him drinking tea/coffee and eating his biscuits. We find the staff friendly and helpful and we are pleased how ell he has settled. He has always been keen on outdoor hobbies particularly gardening and he'll love to be out in the garden when the weather improves. He and his wife spent a lot of time in Hartsholme Park
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartsholme House.
There are no upcoming events for Hartsholme House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hartsholme House.
Meet the Team (4)

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.
Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.
Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager
As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia
Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.
Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.
Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.
Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.
When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.
After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.
In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.
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