






Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...
Care Provided by Hartsholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hartsholme House for full pricing details and T&Cs.
Contact Hartsholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Cheryl Gilderdale (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (2)
Hartsholme House Reviews (102)
Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years.
Over all time Hartsholme House has 102 reviews.
Mum has been a resident at Hartsholme House since earlier this year. She receives excellent care and support together with reassurance when needed. The staff always look smart, are friendly and helpful and can make an excellent cup of tea! We agree with mum that we made the best choice in choosing this home, we highly recommend it.
Thank you for taking the time to write your kind review. The team really appreciate your lovely feedback and are glad you like the cups of tea.
Our mother has been a resident for the last 25 years and she has always received the best/highest level of care and support possible. The staff are well informed of her needs, they are caring, and considerate and show empathy to strive to meet all her needs on a daily basis.
Thank you for your review, the staff really appreciate the kind feedback.
Excellent care home, I am reassured that Dad is being looked after and is safe. Wouldn't hesitate to recommend. Staff are caring and work well together as a team.
Thank you for your kind review, the team really appreciate your lovely feedback.
To be honest there are not enough superlatives to describe the simply outstanding wonderful, care given to residents here. The staff are absolutely fantastic, with genuine warmth combined with professionalism, friendliness, patience and incredible understanding. I had the privilege of staying almost 24/7 during (ex)husband's last days and everything about Hartsholme House showed that there couldn't possibly have been a better place for him to be in the last phase of his life. Loving care, dignity, patience, friendly professionalism, everything was utterly faultless. We can never thank you enough.
Thank you for taking the time to write your lovely review. The team really appreciate your kind words and were honoured to have been able to care for your (ex)husband.
The Hartsholme staff are lovely. They always make us feel welcome when we visit. They are lovely with my stepmother-in-law always trying their very best. Thank you to everyone from the front office to all those who provide care. It's so appreciated. Thank you so much.
Thank you for your lovely review. The team really appreciate your feedback and are glad to hear you always feel welcome in the home.
A pleasure to visit Hartsholme House. Staff always pleasant and helpful. Our friend is always well-dressed and well-presented. The home is very clean, with no odours. Can't fault the home in any way.
Thank you for taking the time to write your review. The team are happy to hear that you enjoy visiting the home and your friend.
We really cannot thank you enough for your care, support and friendship during a really difficult three years. Always a smile and are you ok? A really excellent team led by a wonderful manager. Thank you, every single one of you.
Thank you for taking the time to write your kind review. The team at Hartsholme House are happy they were able to help and support you over the last three years.
I have been at Hartsholme House for only two months. I was physically very ill on arrival. The care and attention I was given was excellent. Now relatively well and self-sufficient. I am happy to express my opinions. The staff are attentive, friendly, cheerful and when possible will spare a few minutes to chat. This is most welcome for someone still with a working brain. Their day is busy and must be very stressful. I cannot fault the management at all who listened to my requests and acted very quickly to provide answers and take action when feasible.
Thank you for taking the time to write your kind review. We are glad to hear that you are recovering well and that you are receiving such an excellent level of care from the team at Hartsholme House.
We had to put Mum into a care home in March 2023 as she was elderly and had dementia and needed around-the-clock care, which we couldn't provide. The home was very clean and run by staff who cared for the patients rather than just doing a job. Sadly Mum passed away at the beginning of December. During those last few weeks, the staff provided extra care for Mum and were very supportive of us, as we watched Mum pass.
We are sorry for your loss and would like to thank you for taking the time to write your lovely review. We are glad to hear that you felt supported by the home through this difficult time.
The nursing care is also first rate and Mum's dementia is noticeably more stable since she moved there. I live a long way away but their activities coordinator facilitates regular video call sessions which is greatly appreciated.
I wouldn't want Mum to be looked after anywhere else.
Thank you for taking the time to write your lovely review. We are pleased to hear how happy you are with your decision to let Hartsholme House care for your mum, and that your mum is happy and stable in the home. We will be sure to pass your comments onto the team.
My mother was a resident at Hartsholme House for nearly 7 years, during which time she was perfectly contented. The care that she received was excellent, the staff are friendly, competent and sympathetic to the resident's needs. The low turnover of staff helps maintain a consistent quality of care. Activities at Hartsholme House are thoughtfully arranged to be stimulating and are appropriate to residents' interests and needs.
Thank you for taking the time to write your review. We are pleased to hear your mother was perfectly contented throughout her stay at Hartsholme House and that you were happy with the care she received. I will be sure to pass your comments on to the team.
I am very happy with the care given to my mum over 20 years stay at Hartsholme House. Thank you.
Thank you for taking the time to write this review. We are glad to hear you're happy with the care your mum has received during her 20 years stay at Hartsholme House.
After consultation with the Management team, we decided Hartsholme House was the preferred place for her later years, as she was clearly not safe being on her own at home, even though she had care. She was brought in on 14th June, and on our first visit on 18th June and all subsequent visits the uplift in mum's mood, demeanour, and physically, has been amazing. So a massive thank you to you all at Hartsholme House.
Thank you for your lovely review, it's great to hear Hartsholme House has had such a positive impact on your mum.
My mum was cared for and loved by the staff of this lovely home. The home is well run by the manager is hands-on with the residents who live there. The staff are wonderful very professional, caring, hardworking and patient. My mum was well cared for, always looked nice, and her room and the whole home were kept immaculate. I felt happy in the knowledge that the staff did their very best for my mum. Mum passed away in the home. I was cared for too as I sat with my mum. I recommend this home sincerely.
We are so sorry for your loss, it was an honour to care for your mum. She will be missed. The team will be delighted to read how happy you were with the care your mum received with us. Thank you so much!
It is always an emotional experience to find the right care home for your loved one. We were very fortunate to find Hartsholme House where our relative lived out her last 18 months. She received superb care and was always dressed and presented very well. Thank you to all the staff.
We are so sorry for your loss – it was a great honour to be able to care for your relative here at Hartsholme House. We appreciate you taking the time to write us a review at what must be a difficult time and for your kind words. I will share your comments with the whole team.
Before my husband was resident in Hartsholme House he had respite care occasionally in two other homes which were nearer to my home. I was very unhappy with both as they failed on several accounts. I have been very pleased with the care he has received ie the last year. Thank you to all the staff for working so hard.
Thank you for leaving this review. I'm pleased that you were able to find the level of care your husband required here at Hartsholme House. I will pass on your comments about the standard of care our staff have demonstrated; they will be so pleased to hear how happy you are with it. Thank you so much!
MY mu has been here for three years now. I have no worries about her care. It clearly shows, how well she is being looked after. Not only do they care for the residents they put so many activities on for them. Staff always pleasant and helpful. Nothing is too much trouble for them if you do have a problem them will always to their best to solve it. I could not be more grateful for all they do for my mum - a wonderful home.
In my experience as the daughter of a resident and a Healthcare Professional, Hartsholme House is a truly fabulous care home! The excellence starts at the top with the absolute dedication, integrity and kindness of both the Home Manager and Head of Care. Recruitment of suitable staff seems to be key, as their warm personalities light up the home. The staff exhibit genuine love for Mum which makes her feel truly special! Having Mum living in a care home has been a steep learning curve for me. However, it continues to be an absolute pleasure working with the Hartsholme House team to help facilitate her best possible life. I have experienced many examples of individual staff going above and beyond and I am truly appreciative. The senior team understands very clearly what is important in caring for their residents and although it cannot always be easy, they seem relentless in pursuit of perfection. Outstanding care, cleanliness, catering and fun activities! Thank you Hartsholme House!
What lovely feedback, thank you! I'll make sure everyone at Hartsholme sees your comments as I know it makes a difference. We really appreciate you taking the time to write us a review, and I'm sure your experiences will help others in a similar position. It's lovely to hear that your Mum is settled, and if there is anything else we can do for you or for her, please just let us know.
Mum gets on with the majority of the carers and nothing is too much trouble for them. The home itself is kept immaculately clean and tidy. My Mothers bedroom is of a good size and well-presented. There is adequate storage space but the sink is enclosed in a vanity unit and is therefore not wheelchair accessible.
Hartsholme has adequate parking for visitors and has lovely gardens but they could do with the gardens being more regularly maintained.
All in all, I would recommend Hartsholme House to anyone who is having to consider care for their loved one.
Thank you for taking the time to write such a detailed review. I am glad to hear your mother is happy at the home. I will pass on your kind words to our team.
Clean, homely, well staffed and friendly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartsholme House.
There are no upcoming events for Hartsholme House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hartsholme House.
Meet the Team (4)

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.
Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.
Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager
As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia
Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.
Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.
Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.
Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.
When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.
After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.
In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.
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