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Hartsholme House

Ashby Avenue, Lincoln, Lincolnshire LN6 0ED
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Hartsholme House, Lincoln
Hartsholme House, Lincoln
Hartsholme House, Lincoln

Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...  

Care Provided by Hartsholme House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,255£1,160 - £1,340
Residential Dementia Care£1,255 - £1,300£1,340 - £1,395
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Hartsholme House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Gilderdale (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (2)

Hartsholme House Reviews (102)

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9.9

Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years. Over all time Hartsholme House has 102 reviews.

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Review from Ken D (Son of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience
My father has been resident in Hawthorne House for seven months.

The service provided so far has been excellent. He is settled and content, always being shown consideration for his needs and likes. The environment is calm and comfortable staff always appear calm and helpful. Communication to myself from the home has always been efficient and friendly. I feel secure and comfortable entrusting my father to their care.

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Review from Elaine S (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience
My father was very happy indeed at Hartsholme House. we have been absolutely delighted with the extremely high standard of care and compassion shown to him and us.
We have spent a lot of time here, at Dad's end of life and have nothing but the highest praise for all the staff.

Their patience and care and remarkable! We highly recommend Hartshole House.

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Review from Frank M (Son of Resident) published on 23 September 2022 Submitted via Postal Card
Overall Experience

My mother has resided at Hartsholme for over a year now. Her transformation has been remarkable. Absolutely amazing staff and management. Cannot speak highly enough of the service they provide. Thank you from the bottom of my heart!

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Review from Peter S (Wife of Resident) published on 8 February 2022 Submitted via Postal Card
Overall Experience
All the staff are extremely caring, considerate and kind whether it be residents or visitors. Nothing is too much trouble.

My family and I think that my wife is being very well looked after and we are very happy that we chose Hartsholme House for her.

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Review from A K (Daughter of Resident) published on 22 December 2021 Submitted via Postal Card
Overall Experience
My mother spent the last four years of her life in Hartsholme House and we were very impressed by the care shown not only to her but to us, her family especially in the last few weeks of her life. The staff took the trouble to get to know residents and have dealt with the constraints imposed by Covid in a sensible way doing all they can to protect the residents from infection.

In the final weeks of my mother's life we were kept fully informed of her condition and were able to visit. A granddaughter who couldn't visit was able to have a video call which she found very helpful.

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Review from Joan S (Niece of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience

I live in Liverpool so I couldn't visit regularly. I phoned the home every two weeks for a chat and updates. Everyone I spoke to was informative and kind, they looked after my uncle as if he were their relative. When I did visit my uncle was clean and tidy and obviously well cared for. At the end of his life they were kind and respectful; even coming to the funeral. Well done.

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Review from Derek M (Nephew of Resident) published on 1 November 2021 Submitted via Postal Card
Overall Experience
I can honestly say that moving my aunt into Hartsholme House was one of the best decisions I've made. Not only does she seem happy and well cared for there. It has made my life so much easier in knowing that she has been happy, contented and well cared for during her last few years.

In my opinion, Hartsholme House should be used as an example of how a care home should be run.

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Review from Sally C (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card
Overall Experience

Staff at Harsholme House have cared for my mother for several years with compassion and professionalism. Furthermore, they have been flexible when enabling me to visit when I had travelled 220-miles to visit; I arranged this two weeks in advance. I have asked that the staff ensure that my mother is kept warm when windows are open.

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Review from David B (Husband of Resident) published on 18 October 2021 Submitted via Postal Card
Overall Experience

My wife has been a resident at Hartsholme House for just over 6 months. I cannot emphasize how wonderful the care, love and respect I witness being given to her by everyone at Hartsholme. I couldn't wish for her to be in a better place. Knowing how well she is cared for is such a boost and help to me. I can't thank everyone at Hartsholme enough.

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Review from Gary C (Son of Resident) published on 8 October 2021 Submitted via Website
Overall Experience

My mother had been a resident since July 2019 but unfortunately passed away in September 2021. Throughout the time she was a resident at Hartsholme House she received the very highest level of care from a well-led team, an exceptional home manager and a dedicated head of care. I admire all of the staff who do a very difficult job extremely well. My mother was exceptionally well looked after and I was always assured she was in the very best of hands. The home is well decorated, bright and well maintained throughout. This home excels in so many ways. When selecting a home I feel you need to look beyond the bricks and mortar and what you will find here are very happy residents that despite their dementia are respected, encouraged and well cared for. I was particularly impressed by efforts to ensure no resident feels alone or isolated encouraging lasting friendships with other residents. If you are looking for a care home look no further this is surely one of the best.

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Review from S S (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card
Overall Experience

My mum could not be in safer hands. The staff here are exceptional and the standard of care here/they provide is outstanding. Not only have they looked after my mum they have always supported me too. Covid has been a frightening time. How the staff have adapted is exceptional. When I was unable to visit due to restrictions, I did not worry as my mum could not have been looked after anywhere else as well as she was here. The staff made sacrifices with their families to look after my family. Thank you Hartsholme House.

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Review from H L (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card
Overall Experience

The home is welcoming to families and visitors, including them in the care of their family member. The team at Hartsholme House is committed, professional and supportive.

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Review from J D (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

This review needs to be taken within the context of restrictions necessitated by the Covid virus. My parents entered Hartsholme House in July 2020 during lockdown and although things are now relaxing, I have no experience of how life was for the residents pre the Covid virus. It has been a difficult time for all concerned and it has been a tribute to this home that residents have been kept safe. Much as I regret the need for my parents to have had to go into care, I am reassured that they are being well looked after in Hartsholme House. The staff keep us, the family, well informed and are always willing to take time to answer any questions. I don't have the knowledge to answer whether the home is good value for money. The savings of my working-class parents who have jointly paid taxes for 100+ years are disappearing at an alarming rate. The social care system has been woefully neglected for a long time. it's underfunded, unfair and needs to be restructured.

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Review from Sandra B (Niece of Resident) published on 8 June 2021 Submitted via Postal Card
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Due to Covid-19 restrictions, we have been unable to access the care home fully. We are satisfied that auntie can confirm she is well looked after and happy at 103 years old.

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Review from A R (Daughter-in-law of Resident) published on 19 April 2021 Submitted via Postal Card
Overall Experience

I have found this care facility to be brilliant, full of kind, caring and considerate staff. My mother-in-law has always been well cared for, and the care has been given in a kind and empathetic way.

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Review from Janet M (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

My dad has been living at Hartsholme House since September 2019. He settled in really well, although it did take some time for him to accept his new situation. The staff are led by an excellent management team and their genuine care and support for residents is amazing. My dad appreciates company and loves the daily contact with staff. The bedrooms and shared areas are kept very clean and there is a homely feel about the place. My dad enjoys the food which is varied, well cooked and appealing. Although different during covid, the activities team works hard to engage with residents and have enabled limited visiting as legally permitted. Hartsholme House is safe and secure and I'm so pleased my dad is being cared for by this amazing team.

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Review from Irene S (Wife of Resident) published on 19 November 2020 Submitted via Postal Card
Overall Experience

Found it very hard to fill this review in because of the Covid, I never actually went in the home. But, I do know that my husband was well looked after and had no areas in the home that he was not comfortable with. Also, he said the food was good. So, I have filled it in as I think it is a well-run home.

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Review from M P (Great-Nephew of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Quite difficult with the covid19 lockdown taking place, but what I have experienced since my relative has been a resident is very positive regarding the few visits, phone calls etc, I have had.

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Review from P L (Husband of Resident) published on 18 May 2020 Submitted via Postal Card
Overall Experience

Hats off to care staff at Hartsholme House. Always ready to deal with many different levels of Dementia. Compliments and thanks to all.

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Review from W H (Power of Attorney of Resident) published on 18 May 2020 Submitted via Postal Card
Overall Experience

Good, friendly, helpful. Clean, good food.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 September 2024
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Hartsholme House.

Meet the Team (4)

Cheryl Gilderdale
Cheryl GilderdaleJob Title:Home ManagerJoined: 2012

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.

Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.

Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager

As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia

Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny McGowan
Conny McGowanJob Title:Head of CareJoined: 2007
Conny, our Head of Care at Hartsholme House, initially joined the Trust in 2007 as a Carer at Hartsholme House and soon after was appointed as Care Leader, having already completed her NVQ Levels 2 and 3 in Health and Social Care. Whilst working at The Poplars, Conny was offered the role of Head of Care and spent four years there before re-joining the team at Hartsholme House in 2012, continuing in the position as Head of Care. Conny achieved her Level 5 Diploma in Leadership for Health and Social Care in 2015 and the continued her education with the Open University and was very proud to be granted a First Class Honours Bachelor of Science Degree in Psychology.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.

Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson
Paula RobinsonJob Title:Head HousekeeperJoined: 2006

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.

Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.

Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.

When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy Pattle
Tracy PattleJob Title:Administration Assistant

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.

After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.

In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.

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