






Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it...
Care Provided by Hartsholme House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Hartsholme House for full pricing details and T&Cs.
Contact Hartsholme House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Cheryl Gilderdale (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (2)
Hartsholme House Reviews (102)
Hartsholme House has a Review Score of 9.9 (9.892) out of 10, based on 26 reviews in the last 2 years.
Over all time Hartsholme House has 102 reviews.
The service provided so far has been excellent. He is settled and content, always being shown consideration for his needs and likes. The environment is calm and comfortable staff always appear calm and helpful. Communication to myself from the home has always been efficient and friendly. I feel secure and comfortable entrusting my father to their care.
We have spent a lot of time here, at Dad's end of life and have nothing but the highest praise for all the staff.
Their patience and care and remarkable! We highly recommend Hartshole House.
My mother has resided at Hartsholme for over a year now. Her transformation has been remarkable. Absolutely amazing staff and management. Cannot speak highly enough of the service they provide. Thank you from the bottom of my heart!
My family and I think that my wife is being very well looked after and we are very happy that we chose Hartsholme House for her.
In the final weeks of my mother's life we were kept fully informed of her condition and were able to visit. A granddaughter who couldn't visit was able to have a video call which she found very helpful.
I live in Liverpool so I couldn't visit regularly. I phoned the home every two weeks for a chat and updates. Everyone I spoke to was informative and kind, they looked after my uncle as if he were their relative. When I did visit my uncle was clean and tidy and obviously well cared for. At the end of his life they were kind and respectful; even coming to the funeral. Well done.
In my opinion, Hartsholme House should be used as an example of how a care home should be run.
Staff at Harsholme House have cared for my mother for several years with compassion and professionalism. Furthermore, they have been flexible when enabling me to visit when I had travelled 220-miles to visit; I arranged this two weeks in advance. I have asked that the staff ensure that my mother is kept warm when windows are open.
My wife has been a resident at Hartsholme House for just over 6 months. I cannot emphasize how wonderful the care, love and respect I witness being given to her by everyone at Hartsholme. I couldn't wish for her to be in a better place. Knowing how well she is cared for is such a boost and help to me. I can't thank everyone at Hartsholme enough.
My mother had been a resident since July 2019 but unfortunately passed away in September 2021. Throughout the time she was a resident at Hartsholme House she received the very highest level of care from a well-led team, an exceptional home manager and a dedicated head of care. I admire all of the staff who do a very difficult job extremely well. My mother was exceptionally well looked after and I was always assured she was in the very best of hands. The home is well decorated, bright and well maintained throughout. This home excels in so many ways. When selecting a home I feel you need to look beyond the bricks and mortar and what you will find here are very happy residents that despite their dementia are respected, encouraged and well cared for. I was particularly impressed by efforts to ensure no resident feels alone or isolated encouraging lasting friendships with other residents. If you are looking for a care home look no further this is surely one of the best.
My mum could not be in safer hands. The staff here are exceptional and the standard of care here/they provide is outstanding. Not only have they looked after my mum they have always supported me too. Covid has been a frightening time. How the staff have adapted is exceptional. When I was unable to visit due to restrictions, I did not worry as my mum could not have been looked after anywhere else as well as she was here. The staff made sacrifices with their families to look after my family. Thank you Hartsholme House.
The home is welcoming to families and visitors, including them in the care of their family member. The team at Hartsholme House is committed, professional and supportive.
This review needs to be taken within the context of restrictions necessitated by the Covid virus. My parents entered Hartsholme House in July 2020 during lockdown and although things are now relaxing, I have no experience of how life was for the residents pre the Covid virus. It has been a difficult time for all concerned and it has been a tribute to this home that residents have been kept safe. Much as I regret the need for my parents to have had to go into care, I am reassured that they are being well looked after in Hartsholme House. The staff keep us, the family, well informed and are always willing to take time to answer any questions. I don't have the knowledge to answer whether the home is good value for money. The savings of my working-class parents who have jointly paid taxes for 100+ years are disappearing at an alarming rate. The social care system has been woefully neglected for a long time. it's underfunded, unfair and needs to be restructured.
Due to Covid-19 restrictions, we have been unable to access the care home fully. We are satisfied that auntie can confirm she is well looked after and happy at 103 years old.
I have found this care facility to be brilliant, full of kind, caring and considerate staff. My mother-in-law has always been well cared for, and the care has been given in a kind and empathetic way.
My dad has been living at Hartsholme House since September 2019. He settled in really well, although it did take some time for him to accept his new situation. The staff are led by an excellent management team and their genuine care and support for residents is amazing. My dad appreciates company and loves the daily contact with staff. The bedrooms and shared areas are kept very clean and there is a homely feel about the place. My dad enjoys the food which is varied, well cooked and appealing. Although different during covid, the activities team works hard to engage with residents and have enabled limited visiting as legally permitted. Hartsholme House is safe and secure and I'm so pleased my dad is being cared for by this amazing team.
Found it very hard to fill this review in because of the Covid, I never actually went in the home. But, I do know that my husband was well looked after and had no areas in the home that he was not comfortable with. Also, he said the food was good. So, I have filled it in as I think it is a well-run home.
Quite difficult with the covid19 lockdown taking place, but what I have experienced since my relative has been a resident is very positive regarding the few visits, phone calls etc, I have had.
Hats off to care staff at Hartsholme House. Always ready to deal with many different levels of Dementia. Compliments and thanks to all.
Good, friendly, helpful. Clean, good food.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartsholme House.
There are no upcoming events for Hartsholme House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Hartsholme House.
Meet the Team (4)

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.
Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.
Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager
As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia
Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.
Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.
Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.
Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.
When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.
After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.
In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.
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