Hartsholme House

Good, friendly, helpful. Clean, good food.

Really beautiful care home.

Having to move my Dad to Hartsholme House was a relief. He was a different man after a week because he was getting care and communication that he needed. Activities every day. The worry was lifted from the family (that he was being looked after!) Lovely place, lovely carers.

Our Mother has been at Hartsholme House for 1.5 years now after being in several care homes. This has been by far the best! We are delighted with the care given, she is always shown dignity and respect, nothing is too much for the carers to do for our Mum. She has a lovely bright, airy and clean room which is tidied and cleaned to a high standard. As well as the setting being very clean and nicely decorated and modern. The home has lovely gardens and facilities. The food is always excellent with a great menu choice and home-cooked. There is an abundance of lovely, caring staff, who are always friendly, chatty and very helpful. During seasonal times activities relating to the season or special event are always considered and activities and crafts are laid on to amuse the residents or to participate in. It is a very friendly and happy home setting. We the family, are thankful and relived our Mum is at the best place she could be in.

Mummy spent the last few months of her life at Hartsholme House. It had become urgent to find care for her in the area. It was harrowing as I live miles away and had no knowledge of care homes in the area. From the initial inquiry to her death - during prudent virus restrictions - the staff were amazing: caring over and above the call of duty, keeping me informed and involved. I was always made welcome, while permissible, and encouraged to spend precious private time with her. Nothing seemed too much trouble: I do not know how they found the time. I never regretted my decision. At admission; mummy was in a poor state, but soon she was well-groomed, well-nourished and hydrated, encouraged to participate and take part in relevant activities. Staff were vigilant and kind, giving her choice and always treating her with dignity. As she deteriorated due to age and reached her end of life care, they showed compassion and affection. Staff really 'care' for your loved ones: each one is special.

Hartsholme and its staff never fail to impress me when I visit and they always keep me informed of my Dads well being when necessary. As I don't live locally and, therefore, am unable to visit quite as often as I might like, I find this most reassuring.

My friend lived at Hartsholme House for 18 months and was very happy. All the staff are delightful and I couldn't have wished for better care for my friend. Her decline in health was sad to see, and a challenge for all of the staff but they persevered and lavished her with love, care, and the attentive attention that my friend received was second to none.

Rooms and cleanliness were excellent. We were always made to feel very welcome when visiting. I would certainly recommend Hartsholme House to anyone.

My Mother-in-law settled in very quickly and her dementia needs seemed to be catered for very well. Even before the start date commenced, conversations with staff gave me the confidence and reassurance that Hartsholme House was going to be the right place. Whenever I have visited, the staff are friendly and willingly help and answer any questions. Staff always appear to be attentive to residents and their needs. There is a very nice atmosphere there and it is a place I wouldn't hesitate to recommend.

The staff are excellent, I cannot fault anything wrong with this home. The staff go out of their way to get things sorted. My father-in-law has recently had his room decorated. The housekeeping team are 100%. In fact, all the staff are excellent, 100% good teamwork which is very important to care. The home is top class, 100%.

My father is well looked after he settled in really well. The staff are very accommodating, friendly and caring. They notify me of any problems concerning my dad as soon as possible.

Just need outside space to match home (urgently!) Overall superb, well done staff from housekeepers to the manager. You're amazing.

My mother came here for 3 weeks respite care from start to finish the service was excellent from the office staff to front line carers. We found the atmosphere in the house friendly, caring and welcoming we wouldn't hesitate to use Hartsholme House again for respite and would recommend it to other people. Thanks for looking after my mum so well.

Highly Commended.

My mother lived in Hartsholme House until her death on 5th March 2019. She had been there since 2004. She died this month aged 98. Her care has been excellent and she was very happy.

After vascular dementia meant she couldn't be cared for at home, my mother had respite care and then became a resident. We visit at any time, unannounced, and have found her being comforted by staff, or playing games in fits of laughter, helping staff or even out with staff on an outing. In the summer heat, staff constantly checked those outside wore hats, had sunscreen on and drank water. Our mother was shy but has been gently coaxed into friendships. We can no longer care for our mother but are relieved that she is being cared for by the excellent, caring staff at Hartsholme House.

A wonderful place.

I was very sad to have to move my father due to his behaviour.

Cannot fault anything.

I feel my brother is well cared for.