Chilterns Court Care Centre, Henley-on-Thames, Oxfordshire
Chilterns Court Care Centre, Henley-on-Thames, Oxfordshire
Chilterns Court Care Centre, Henley-on-Thames, Oxfordshire

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.

Group: The Orders of St John Care Trust

Person in charge: Maggie Coleman (Registered Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chilterns Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Chilterns Court Care Centre has a Review Score of 9.5 (9.505)

The Review Score of 9.5 (maximum of 10) for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Chilterns Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.505 for Chilterns Court Care Centre is calculated as follows: ( (132 Excellents x 5) + (53 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 210 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chilterns Court Care Centre?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chilterns Court Care Centre

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

Peace of mind! at last to know that your relative is being beautifully cared for, kept clean, fed, entertained and general well being taken care of.
Nothing is perfect but Chiltern Court is close to it. All the staff are considerate and friendly.
My relative is extremely happy to be there.
Thank you to all at Chiltern Court from the whole family.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I can't fault it in any way. I think it has been absolutely marvellous. My brother in law, who died just under three weeks ago, had such good care and attention. I couldn't ask for anything more. All the residents are treated very well.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience is good so far, Dad seems quite content.

How likely would you be to recommend Chilterns Court Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My staff here at Chiltern Court was very good.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would just like to say how much we appreciate the care that you gave to my Aunt and it is nice to know she is in a lovely safe place, which gives us peace of mind.

How likely would you be to recommend Chilterns Court Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Perfect.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased with the home and the care my sister receives. She is always well dressed and clean. The home is very clean, homely and welcoming. All staff appear to be well trained and dedicated to the residents.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the new home very homely, nice surroundings and warm. Plenty of light and lots of outlooks.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chilterns Court Care Centre is the very best place you could find for your loved ones. We have been so happy with the care my sister receives. She is very difficult and grumpy with the staff but they are all saints from the management downwards. If I ever need a care home (I'm 70 years old) then I wish to be in Chilterns Court Care Centre.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our very first visit which was not planned, we have been made very welcome at Chilterns Court Care Centre. We have been impressed by the care and professionalism of the staff who have always made time for us, regardless of how busy they are.
We would highly recommend the care and facilities at Chilterns Court Care Centre.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is a really caring home. I didn't want to be here but I know it is the best place for me.
My meals are on time, I am washed and dressed every day and all things are considered if discussed with the staff. I am allowed to do within reason my own thing and the facilities whilst a bit babyish have to cover a wide scope. The trip to the pantomime was excellent and well organised. I thoroughly enjoyed it and I didn't think I would. When the activities are up and running with a few more quizzes it will be fine. Give us more general knowledge quizzes.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Wonderful place. Staff very good, especially chief nurse, nothing is too much trouble.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Excellent

My dad has been with Chilterns Court for 6 months. The team are wonderful and they truly care for my dad's happiness and health. He is physically able and joins in with the activities laid on such as day trips - Pantomime/zoo and sessions within the care home. The new facility in Henley is beautiful - so clean, open plan and homely. I have a young family and there are plenty of communal areas for them to play without disturbing other residents and enjoy some quality time with their grandad. I am so pleased we picked Chilterns Court for my dad. I can't recommend it highly enough.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The new care home is beautifully designed and fitted combining practical details and a sense of home from home. My siblings and I are happy with the care our father receives. The staff are dedicated, patient, kind and caring. We are always made to feel very welcome whenever we visit and it is often, it is lovely to witness the way the staff relate to our dad and how he responds to them. He is settled and usually in good spirits which is reassuring to see.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I visited my uncle on the 2nd day he moved and found him happy and settled. His rooms are delightful, warm and welcoming. I found the staff kind and helpful, despite the hard work involved in the move. Thank you.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Dad very happy.

How likely would you be to recommend Chilterns Court Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

The facilities are brand new and excellent. This is a very well appointed building and an attractive environment. The care is in units that have a domestic rather than institutional feel. Staff are universally caring and friendly. There is a programme of activities.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During a difficult year for myself and my family, Chilterns Court have given my mother all the care and support she could wish for, and have supported the rest of us as well. Thank You.

How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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