Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.
This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.
Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.
The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.
The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.
Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.
Group: The Orders of St John Care Trust
Person in charge: Maggie Coleman (Registered Home Manager)
Local Authority / Social Services: Oxfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users
Registered Care Categories*: Dementia
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 64
Rooms with ensuite WC: 64
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Chilterns Court Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Chilterns Court Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.57 for Chilterns Court Care Centre is calculated as follows: ( (181 Excellents x 5) + (63 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.57
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.469 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.8 Target = 0.469
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chilterns Court Care Centre has a Review Score of 9 (9.039) from 23 Reviews
Review submitted from a Postal Card by Jill C (Resident) on Tuesday 10 April 2018. Relates to January 2018.
I was treated so kindly and efficiently by everyone I came into contact with. In fact, I have never been so happy in the long list of hospital stays.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Evelyn C (Respite Resident) on Wednesday 31 January 2018. Relates to January 2018.
I was recommended Chilterns Court through my previous care home where I had been an ill patient for almost a year. In Chilterns, I was cared for by a head carer and nursing staff. I am happy with all the care I received, and my medications provided to me at the correct times. The washing/showering of individuals with non-ability, by some of the night shift carers, lack knowledge. As in my case, regarding how to transfer the patients to shower/toilets, dressing themselves or be hygienically clean, transferred to and from beds/wheelchairs etc, otherwise, most are happy to learn or cooperate. Altogether meals and what goes on is very credible. Cleanliness is excellent and staff are well groomed, always ready to be addressed by their names when asked and to provide water/newspapers etc. I would not hesitate personally to be accommodated here again. Thank you to all of you for making my stay a happy one.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Nicola B (Granddaughter of Resident) on Monday 29 January 2018. Relates to January 2018.
Overall the building is very well presented and clean. Staff have all been very friendly and offered help at all times. My nan has her dinner in her room and plates have been left a long time in her room, and her Sunday roast, she didn't have any potatoes, seemed like it was the end of the food, but overall it's been good and she is very happy.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by B P (Resident) on Monday 29 January 2018.
Excellent. Everything is above excellent.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Website Submission by Edward H (Husband of Resident) on Thursday 28 December 2017. Relates to May 2017.
My wife, who is suffering from Alzheimer's, spent one week at Chilterns Court to give me a break as her 24/7 carer. She was very happy there due to the kindness, understanding and skill of the staff. The place is warm, clean, odour free and because of the superb decor has a real friendly feel. The facilities are second to none especially the restaurant where the food is first class. The rooms are spacious well equipped and have lovely views of the surrounding garden. Residents are free to roam while being secure and monitored. Residents are treated well and with dignity by the cheerful and friendly members of staff. I have visited a number of care homes to find a suitable place and Chilterns Court is by far the best in all respects.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by L H (Daughter of Resident) on Wednesday 24 May 2017. Relates to May 2017.
Peace of mind! at last to know that your relative is being beautifully cared for, kept clean, fed, entertained and general well being taken care of.
Nothing is perfect but Chiltern Court is close to it. All the staff are considerate and friendly.
My relative is extremely happy to be there.
Thank you to all at Chiltern Court from the whole family.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Barbara M (Sister-in-law of Resident) on Wednesday 1 March 2017.
I can't fault it in any way. I think it has been absolutely marvellous. My brother in law, who died just under three weeks ago, had such good care and attention. I couldn't ask for anything more. All the residents are treated very well.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by A O (Daughter of Resident) on Tuesday 14 February 2017. Relates to January 2017.
Our experience is good so far, Dad seems quite content.
How likely would you be to recommend Chilterns Court Care Centre? Likely
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Review submitted from a Postal Card by George W (Resident) on Tuesday 7 February 2017. Relates to January 2017.
My staff here at Chiltern Court was very good.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Kathy S (Niece of Resident) on Thursday 26 January 2017. Relates to December 2016.
Would just like to say how much we appreciate the care that you gave to my Aunt and it is nice to know she is in a lovely safe place, which gives us peace of mind.
How likely would you be to recommend Chilterns Court Care Centre? Likely
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Review submitted from a Postal Card by June H (Resident) on Thursday 26 January 2017.
Perfect.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by C M (Sister of Resident) on Wednesday 25 January 2017. Relates to January 2017.
I am pleased with the home and the care my sister receives. She is always well dressed and clean. The home is very clean, homely and welcoming. All staff appear to be well trained and dedicated to the residents.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Susan N (Niece of Resident) on Wednesday 25 January 2017. Relates to December 2016.
I found the new home very homely, nice surroundings and warm. Plenty of light and lots of outlooks.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Susan B (Sister of Resident) on Monday 23 January 2017. Relates to January 2017.
Chilterns Court Care Centre is the very best place you could find for your loved ones. We have been so happy with the care my sister receives. She is very difficult and grumpy with the staff but they are all saints from the management downwards. If I ever need a care home (I'm 70 years old) then I wish to be in Chilterns Court Care Centre.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by JJ (Daughter of Resident) on Thursday 19 January 2017. Relates to January 2017.
From our very first visit which was not planned, we have been made very welcome at Chilterns Court Care Centre. We have been impressed by the care and professionalism of the staff who have always made time for us, regardless of how busy they are.
We would highly recommend the care and facilities at Chilterns Court Care Centre.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Y W (Resident) on Thursday 19 January 2017. Relates to January 2017.
It is a really caring home. I didn't want to be here but I know it is the best place for me.
My meals are on time, I am washed and dressed every day and all things are considered if discussed with the staff. I am allowed to do within reason my own thing and the facilities whilst a bit babyish have to cover a wide scope. The trip to the pantomime was excellent and well organised. I thoroughly enjoyed it and I didn't think I would. When the activities are up and running with a few more quizzes it will be fine. Give us more general knowledge quizzes.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Margaret C (Resident) on Thursday 19 January 2017. Relates to January 2017.
Wonderful place. Staff very good, especially chief nurse, nothing is too much trouble.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Anna M (Daughter of Resident) on Thursday 19 January 2017. Relates to January 2017.
My dad has been with Chilterns Court for 6 months. The team are wonderful and they truly care for my dad's happiness and health. He is physically able and joins in with the activities laid on such as day trips - Pantomime/zoo and sessions within the care home. The new facility in Henley is beautiful - so clean, open plan and homely. I have a young family and there are plenty of communal areas for them to play without disturbing other residents and enjoy some quality time with their grandad. I am so pleased we picked Chilterns Court for my dad. I can't recommend it highly enough.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by F W (Daughter of Resident) on Tuesday 17 January 2017. Relates to December 2016.
The new care home is beautifully designed and fitted combining practical details and a sense of home from home. My siblings and I are happy with the care our father receives. The staff are dedicated, patient, kind and caring. We are always made to feel very welcome whenever we visit and it is often, it is lovely to witness the way the staff relate to our dad and how he responds to them. He is settled and usually in good spirits which is reassuring to see.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by Anne L (Niece of Resident) on Tuesday 17 January 2017. Relates to December 2016.
I visited my uncle on the 2nd day he moved and found him happy and settled. His rooms are delightful, warm and welcoming. I found the staff kind and helpful, despite the hard work involved in the move. Thank you.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by A C (Son of Resident) on Tuesday 17 January 2017. Relates to January 2017.
Dad very happy.
How likely would you be to recommend Chilterns Court Care Centre? Likely
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Review submitted from a Postal Card by Stephen B (Son of Resident) on Friday 13 January 2017. Relates to December 2016.
The facilities are brand new and excellent. This is a very well appointed building and an attractive environment. The care is in units that have a domestic rather than institutional feel. Staff are universally caring and friendly. There is a programme of activities.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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Review submitted from a Postal Card by C G (Son of Resident) on Friday 13 January 2017. Relates to December 2016.
During a difficult year for myself and my family, Chilterns Court have given my mother all the care and support she could wish for, and have supported the rest of us as well. Thank You.
How likely would you be to recommend Chilterns Court Care Centre? Extremely Likely
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February 2018
Recipient: The Orders of St John Care Trust
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Orders of St John Care Trust
Date: Saturday 01 Apr 2017
February 2016
Recipient: The Orders of St John Care Trust
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Chilterns Court Care Centre