Submit a Review for Chilterns Court Care Centre
York Road, Henley-on-Thames, RG9 2DR
View full details of Chilterns Court Care CentreLatest Reviews for Chilterns Court Care Centre
01 April 2026
Warm welcome. Nice room, friendly staff, good food. Happy to recommend to others.
17 March 2026
The staff are very good & have lots of patience with Graham who has various moods. My only critique is lack of entertainment as Graham loves music. I hope when the new entertainment person starts work there will be more things for him to do. I am pleased the staff always phone me if anything has
happened to him such as falls or he is unhappy.
17 March 2026
I am so pleased to have my brother in Chilterns Court. He is so well looked after and nothing is too much trouble for the carers. I am also kept informed if he is unwell or there is any change in his condition. I really can't speak too highly of this nursing home.
17 March 2026
A superb care home, one where real love & care is shown to the individual residents. My mother came to Chilterns Court 2/3 years ago, and I feel the staff truly care for her. It's a testament that in general there is low staff turnover an dthe food and personal care is very good. The only area that
is more tricky at times is the activities provision, but they are addressing that. My mother is very happy there.
17 March 2026
We are delighted with the care given at Chilterns Court Care Centre. The atmosphere is so friendly and the staff are really kind. At present the activities are not always 'on'.
27 January 2026
Staff are great, but some need to work with others, and some need more training. Most of the carers do not know what's in the food, and also menu goes walkabout.
06 January 2026
Visited my close lifelong friend Tony at Chiltern Court today, and as always, I was delighted by how caring and attentive everyone is. Lunch was excellent - the beef stew smelled amazing and tasted delicious, accompanied by fruity Eastern couscous, followed by a lovely cheesecake . I was also
invited for coffee with delicious chocolate cookies, which was a real treat. I enjoyed the visit immensely and was very happy to see such an excellent standard in every aspect. Keep the excellent job
01 December 2025
In general I found all the staff attentive, caring and are understanding of his needs and if a request is not possible the majority of the staff will try to explain why. It is frustrating for him when the activities are changed at the last minute which seems to happen quite a lot so it is hard to
encourage him to go to the lounge & when events are not as advertised it is good that access to medical aid is excellent.
17 November 2025
The care my dad receives is very good and the care staff are excellent. Nothing seems to be too much trouble, and they are all very helpful. The hairdresser and the chiropodist that tend to my dad are excellent. Both are so kind. I do feel that when the chef is deciding on the menu, it should be
suited at times to the elderly palate. Not all of them have their teeth or full set.
14 October 2025
I was met at reception with warmth, and the nurse that showed me to my room could not have been more helpful. All the staff, both day and night were kind and attentive. My room was comfortable, as was the bed. I found the food to be adequate, but not very exciting. I attended the occupational
therapy which was very well run and kindness shown to all involved.
01 May 2025
I am very pleased with the care my mum receives. The staff are very attentive, patient, caring and compassionate. If any matter has been raised it has been dealt with immediately. My mum has dementia and is on Tulip Ward. I've recommended Chilterns Court to other people looking for a care home.
10 April 2025
Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be
checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.
10 April 2025
Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere.
Lovely lunches with our resident & coffee available all the time.
A happy caring atmosphere.
10 April 2025
From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)
09 April 2025
I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.
02 April 2025
Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.
02 April 2025
My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise
Mum's room. Communal areas encourage residents to mix and quieter areas are available if preferred.
There are plenty of activities to keep residents entertained. The standard of catering was good and varied.
Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.
01 April 2025
I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have -
recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.
24 March 2025
Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and
spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.
21 March 2025
Personal care needs closer attention - dad not shaved properly, nails dirty.
Reception staff excellent - always received with a smile and helpful.
Carers really kind and helpful.
It would be nice to have better linen + pillows (look shabby)
Good family atmosphere + friendly
Improvement in
room - bowl used for teeth not washed.
Latest Reviews for Chilterns Court Care Centre
01 April 2026
Warm welcome. Nice room, friendly staff, good food. Happy to recommend to others.
17 March 2026
The staff are very good & have lots of patience with Graham who has various moods. My only critique is lack of entertainment as Graham loves music. I hope when the new entertainment person starts work there will be more things for him to do. I am pleased the staff always phone me if anything has
happened to him such as falls or he is unhappy.
17 March 2026
I am so pleased to have my brother in Chilterns Court. He is so well looked after and nothing is too much trouble for the carers. I am also kept informed if he is unwell or there is any change in his condition. I really can't speak too highly of this nursing home.
17 March 2026
A superb care home, one where real love & care is shown to the individual residents. My mother came to Chilterns Court 2/3 years ago, and I feel the staff truly care for her. It's a testament that in general there is low staff turnover an dthe food and personal care is very good. The only area that
is more tricky at times is the activities provision, but they are addressing that. My mother is very happy there.
17 March 2026
We are delighted with the care given at Chilterns Court Care Centre. The atmosphere is so friendly and the staff are really kind. At present the activities are not always 'on'.
27 January 2026
Staff are great, but some need to work with others, and some need more training. Most of the carers do not know what's in the food, and also menu goes walkabout.
06 January 2026
Visited my close lifelong friend Tony at Chiltern Court today, and as always, I was delighted by how caring and attentive everyone is. Lunch was excellent - the beef stew smelled amazing and tasted delicious, accompanied by fruity Eastern couscous, followed by a lovely cheesecake . I was also
invited for coffee with delicious chocolate cookies, which was a real treat. I enjoyed the visit immensely and was very happy to see such an excellent standard in every aspect. Keep the excellent job
01 December 2025
In general I found all the staff attentive, caring and are understanding of his needs and if a request is not possible the majority of the staff will try to explain why. It is frustrating for him when the activities are changed at the last minute which seems to happen quite a lot so it is hard to
encourage him to go to the lounge & when events are not as advertised it is good that access to medical aid is excellent.
17 November 2025
The care my dad receives is very good and the care staff are excellent. Nothing seems to be too much trouble, and they are all very helpful. The hairdresser and the chiropodist that tend to my dad are excellent. Both are so kind. I do feel that when the chef is deciding on the menu, it should be
suited at times to the elderly palate. Not all of them have their teeth or full set.
14 October 2025
I was met at reception with warmth, and the nurse that showed me to my room could not have been more helpful. All the staff, both day and night were kind and attentive. My room was comfortable, as was the bed. I found the food to be adequate, but not very exciting. I attended the occupational
therapy which was very well run and kindness shown to all involved.
01 May 2025
I am very pleased with the care my mum receives. The staff are very attentive, patient, caring and compassionate. If any matter has been raised it has been dealt with immediately. My mum has dementia and is on Tulip Ward. I've recommended Chilterns Court to other people looking for a care home.
10 April 2025
Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be
checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.
10 April 2025
Always pleasant on reception when we arrive. As we go on a Friday all singing for residents going on & a happy atmosphere.
Lovely lunches with our resident & coffee available all the time.
A happy caring atmosphere.
10 April 2025
From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)
09 April 2025
I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.
02 April 2025
Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.
02 April 2025
My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise
Mum's room. Communal areas encourage residents to mix and quieter areas are available if preferred.
There are plenty of activities to keep residents entertained. The standard of catering was good and varied.
Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.
01 April 2025
I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have -
recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.
24 March 2025
Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and
spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.
21 March 2025
Personal care needs closer attention - dad not shaved properly, nails dirty.
Reception staff excellent - always received with a smile and helpful.
Carers really kind and helpful.
It would be nice to have better linen + pillows (look shabby)
Good family atmosphere + friendly
Improvement in
room - bowl used for teeth not washed.