Chilterns Court Care Centre

Very supportive staff. Helpful and friendly!

I feel very reassured that my mother is in a good place with kind, attentive staff.

I visit mum once a week and I always find the staff very helpful and friendly. Mum is always presented to me clean and dressed, with her hair tidy. I have not been in mum's room for over a year now but when I used to go to her room it was always very clean and tidy. The home has never got that care home smell, which is brilliant.

Fantastic service and care, always friendly, and nothing is too much trouble!

Very friendly staff, lovely cares, nice environment.

Very caring staff who treat residents with kindness and dignity. It would be great if more activities were available, but I understand the difficulties and challenges faced during COVID.

Mum is not a natural mixer but has been encouraged to join in with activities. The staff are extremely supportive and kind.

We are all very grateful for the care and support that all the staff are giving to my dad. It is so reassuring to know that he is in a safe environment, being very well looked after by all the staff. All the staff show kindness and support to my dad, myself and my family.

I have found the staff very willing and helpful during this difficult time, and although as yet I haven't been inside the home except the visitor's room, it always looks bright and clean.

Always had a friendly welcome and very helpful, the care for Covid is good, making sure temperature is taken, that you wear PPE and have Covid test.

For the short time I am here it seems ok.

First visit to Chilterns Court and everything seems very satisfactory.

The warmth and care the staff show is outstanding. My dad is very happy and well looked after.

PLeasant, efficient, courteous, and professional. It was lovely to be greeted by staff and escorted to see our mother.

Lovely, caring staff. They worked so hard to keep my mum in Chilterns Court when she first arrived in respite when other care homes rejected her as her needs were too great. Mum is settled and happy here. As a family, we are welcomed to be involved in her care. They have coped brilliantly during the pandemic.

We had an agonising and exceptionally stressful time trying to get her into a home and now that she is finally in one is just wonderful. I know the fabulous Chilterns staff are looking after her and meeting her needs in a very beautiful environment. Thank you so much to everyone involved.

Usually, the food is ok, but at times it can be poor.

We cannot speak too highly about the wonderful staff and facilities here. Food is fantastic and the care is truly fantastic.

Mother-in-law was taken ill at Chilterns and transferred to a local hospital the following day. Two days later she was tested positive for coronavirus at the local hospital.

1) Chilterns failed to notify us promptly when Mother-in-law became unwell, and this caused my wife to become very upset when she finally found out about her mother's condition. Chilterns have subsequently apologised for not informing us in a timely manner about my Mother-in-law's condition.

2) Despite the Trust claiming that it stringently adhered to all guidance published by government authorities, we believe it was likely that my Mother-in-law picked up the virus in Chilterns Court. On this basis, the Trust should ask itself whether it really did all it could to prevent an outbreak of the COVID-19 virus in its care homes. Our view is that it did not, and Chilterns has not disputed this. So I suggest that great care should be taken before deciding to place relatives into the care of Chilterns at the moment.

All members of staff were so kind and helpful and always ready to help and give me confidence and showed true professionalism.