Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR
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9.5 112 Reviews
  • Chilterns Court Care Centre, Henley-on-Thames
Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.

Care Provided by Chilterns Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1740 – £1825
  • Self-Funded Residential Dementia Care: £1825 – £1945
  • Self-Funded Nursing Care: £2138 – £2138
  • RESPITE Self-Funded Residential Care: £1890 – £1975
  • RESPITE Self-Funded Residential Dementia Care: £2035 – £2100
  • RESPITE Self-Funded Nursing Care: £2293 – £2293

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact Chilterns Court Care Centre for full pricing details and T&Cs.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanna Dowejko (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Chilterns Court Care Centre Reviews (112)

9.5

Chilterns Court Care Centre has a Review Score of 9.5 (9.486) out of 10, based on 38 reviews in the last 2 years.
Over all time Chilterns Court Care Centre has 112 reviews.

Overall Experience
  • 73
  • 35
  • 2
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Date Published
  • 112
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  • 38
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Reviewer Connection to Chilterns Court Care Centre
  • 36
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  • 8
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  • 6
  • 5
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  • 1
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Total of 112, showing 41-60
Review from J C (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92 year old mother is being looked after with love and attention. She has dementia. I'm very impressed with the level of care and attention to detail, across all the staff. She has settled in well and seems quite content. It's a huge relief!
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care CentreThank you for your review, we really appreciate it.
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Review from M W (Niece of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle became a permanent resident at Chilterns Court following a period there for respite after a stay in hospital two years ago. He is hoisted from his bed to a specialist wheelchair enabling him to leave his room. He has limited movement and therefore socialising is most important. I would say
that activities have been poor but understand this is about to change having met the newly appointed activities person. Laundry is rather random, my uncle has plenty of clothes, all named but as an example, there were few socks in the drawer this week and he was wearing odd ones! A few items have appeared which are not his so improvements could be made. However, most importantly, I feel totally reassured he is receiving the best care possible due to the kindness of all the staff who make for a happy, relaxed and friendly environment. At present his health issues ar stable and he appears quite happy and content. My thanks to all.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care CentreThank you for your review. It's a pleasure caring for your uncle; he's settled in well. I will pass on your comments to the home manager, and this will be actioned. Many thanks.
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Review from Margaret P (Respite Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of all the staff I encountered during my stay at Chilterns Court Care Centre, Bluebell ward. They were caring, cheerful and always ready to help which certainly enabled my recovery. My room was attractively furnished and overlooked te pleasant courtyard garden. Sincere thanks
to everyone.
Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care CentreThank you for taking the time to share your experiences of Chilterns Court - it was our pleasure to have you with us! We appreciate your feedback and I'll make sure the team sees it. Do come and see us again.
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Review from B W (Son of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care at Chilterns Court Care Centre is generally very good. The staff are all very caring and attentive. Where there are shortfalls, these are almost always due to the shortage of staff, which seems to be a constant issue. I am confident that my mother, who is living with dementia, is
in safe and caring hands.
Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care CentreThanks for your feedback. I am glad you feel your mother is happy in the home. I will pass this on to our team.
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Review from D B (Husband of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
1. Chilterns Court Care Centre is a relatively new building and it is a very pleasant environment to live in. My wife has Alzheimer's and is on the first floor which has two TV rooms, two small lounges, a place to eat which is available to prepare tea and coffee. On the ground floor there is a very
pleasant and large area with comfortable chairs, tables, a soft drinks bar area with snacks available and a very pleasant view which is accessible to residents and relations to meet up in. Outside there is a quadrangle with plants and a potting shed for residents and relations to relax in during summer months.
2. The caring staff are very friendly, pleasant and competent. The residents have a wide range of dementia states some of which require residents to be fed and the staff do this as required.
3. Each resident has their own room which is large and has an ensuite area with toilet, sink and shower. You are encouraged to furnish it as you wish.
4. Relations and friends can visit at any time.
Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care CentreThank you for taking the time to write such a detailed review. I will pass on your kind comments to our team.
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Review from C W (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved into Chilterns Court Care Centre three months ago - I had visited several homes and this was my first choice. The home is modern, bright and clean. The carers are kind, friendly and professional. The initial information about what to expect/what families are responsible for could have
been better communicated. My father seems content and well cared for. His room is lovely and the staff have made great efforts to let him personalise it. I'm always welcome to visit and am very happy with our choice.
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Review from Jean P (Resident) assisted by family/friend published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and content. More activities please.
Requires more staff.
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Review from Janet F (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff go above and beyond but not enough of them! Facilities are good/excellent. Activities are gradually picking up which is wonderful to see.
My mother is extremely happy here. Thank you for keeping her safe and content.
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Review from Violet H (Resident) assisted by family/friend published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. Staff are extremely helpful - wish there were more!
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Review from Trish H (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of Chilterns Court Care Centre have been unfailingly kind during what has been a very stressful time moving my mother into the home. I very much appreciate the high standard of care she is receiving, all the efforts they have made to make her feel at home and the support the family has received.
I would not hesitate to recommend.
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Review from Geoff S (Son of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very nice and caring for Mum.
They all go above and beyond to make her comfortable and keep me updated on her health.
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Review from Emma W (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and cheerful staff, always ready to answer any questions that we have.
Mum has been very happy with her care since she has been there.
We as a family have been very grateful.
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Review from C E (Niece of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt has been at Chilterns Court Care Centre for nearly a year. To date we have been very pleased with the care and support our aunt has received. Any queries/problems which arise are dealt with very quickly and efficiently by the dedicated staff who are very approachable.
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Review from Emma B (Granddaughter of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, welcoming care home that provides excellent care. Cleanliness is of a high standard and safety measures have been strict during Covid-19. Very happy to help and staff are friendly - look forward to being able to come in when restrictions ease!
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Review from Sherry H (Wife of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive staff. Helpful and friendly!
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Review from Brendan J (Son of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff.
Everything looks neat, tidy and clean.
I feel very reassured that my mother is in a good place with kind, attentive staff.
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Review from Jim M (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit mum once a week and I always find the staff very helpful and friendly. Mum is always presented to me clean and dressed, with her hair tidy. I have not been in mum's room for over a year now but when I used to go to her room it was always very clean and tidy. The home has never got that care
home smell, which is brilliant.
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Review from Alex A (Grandson of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service and care, always friendly, and nothing is too much trouble!
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Review from Nikki M (Granddaughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, lovely cares, nice environment.
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Review from Matthew L (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff who treat residents with kindness and dignity. It would be great if more activities were available, but I understand the difficulties and challenges faced during COVID.
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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.486 for Chilterns Court Care Centre is calculated as follows: ( (262 Excellents x 5) + (145 Goods x 4) + (23 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 440 Ratings = 4.486
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (4)

Joanna

Joanna Dowejko

Job Title: Home Manager Joined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.


Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”


In her spare time, Joanna likes to read books and try out new recipes when cooking.

Denise

Denise Hayes

Job Title: Care Leader Joined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.


Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.


Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.


In Denise’s spare time, she enjoys going on walks and reading.

Linda

Linda Wheeler

Job Title: Administrator Joined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.


Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.


When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.


In Linda’s spare time, she likes to cook and spend time with her family.

Catherine

Catherine Shore

Job Title: Activities Coordinator Joined: 2026

Catherine joined The Orders of St John Care Trust in March this year as an Activities Coordinator. She brings a background in hospitality and a strong passion for care, with a focus on ensuring residents can enjoy activities and events that are meaningful to them.


Catherine is looking forward to bringing her creativity and enthusiasm to the role and is keen to get stuck in.


Outside of work, she enjoys rowing and rugby, and spending time with her dog, Branston—named after the pickle—who also happens to have his own Instagram account.

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