Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR
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9.4 101 Reviews
  • Chilterns Court Care Centre, Henley-on-Thames
Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.

Care Provided by Chilterns Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1665 – £1745
  • Self-Funded Residential Dementia Care: £1745 – £1860
  • Self-Funded Nursing Care: £2013 – £2013
  • RESPITE Self-Funded Residential Care: £1810 – £1890
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2010
  • RESPITE Self-Funded Nursing Care: £2163 – £2163

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Chilterns Court Care Centre to find out the exact price for your requirements.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Joanna Dowejko (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Chilterns Court Care Centre Reviews (101)

9.4

Chilterns Court Care Centre has a Review Score of 9.4 (9.391) out of 10, based on 28 reviews in the last 2 years.
Over all time Chilterns Court Care Centre has 101 reviews.

Overall Experience
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  • 30
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Date Published
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Reviewer Connection to Chilterns Court Care Centre
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Total of 101, showing 41-60
Review from Emma W (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and cheerful staff, always ready to answer any questions that we have.
Mum has been very happy with her care since she has been there.
We as a family have been very grateful.
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Review from C E (Niece of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt has been at Chilterns Court Care Centre for nearly a year. To date we have been very pleased with the care and support our aunt has received. Any queries/problems which arise are dealt with very quickly and efficiently by the dedicated staff who are very approachable.
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Review from Emma B (Granddaughter of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, welcoming care home that provides excellent care. Cleanliness is of a high standard and safety measures have been strict during Covid-19. Very happy to help and staff are friendly - look forward to being able to come in when restrictions ease!
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Review from Sherry H (Wife of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive staff. Helpful and friendly!
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Review from Brendan J (Son of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff.
Everything looks neat, tidy and clean.
I feel very reassured that my mother is in a good place with kind, attentive staff.
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Review from Jim M (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit mum once a week and I always find the staff very helpful and friendly. Mum is always presented to me clean and dressed, with her hair tidy. I have not been in mum's room for over a year now but when I used to go to her room it was always very clean and tidy. The home has never got that care
home smell, which is brilliant.
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Review from Alex A (Grandson of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service and care, always friendly, and nothing is too much trouble!
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Review from Nikki M (Granddaughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, lovely cares, nice environment.
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Review from Matthew L (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff who treat residents with kindness and dignity. It would be great if more activities were available, but I understand the difficulties and challenges faced during COVID.
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Review from Lorraine H (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is not a natural mixer but has been encouraged to join in with activities. The staff are extremely supportive and kind.
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Review from M K (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are all very grateful for the care and support that all the staff are giving to my dad. It is so reassuring to know that he is in a safe environment, being very well looked after by all the staff. All the staff show kindness and support to my dad, myself and my family.
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Review from Carol P (Wife of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very willing and helpful during this difficult time, and although as yet I haven't been inside the home except the visitor's room, it always looks bright and clean.
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Review from Andrea H (Partner of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always had a friendly welcome and very helpful, the care for Covid is good, making sure temperature is taken, that you wear PPE and have Covid test.
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Review from S S (Respite Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the short time I am here it seems ok.
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Review from M C (Son of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit to Chilterns Court and everything seems very satisfactory.
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Review from Nick G (Son of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warmth and care the staff show is outstanding. My dad is very happy and well looked after.
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Review from D T (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
PLeasant, efficient, courteous, and professional. It was lovely to be greeted by staff and escorted to see our mother.
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Review from Jayne M (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring staff. They worked so hard to keep my mum in Chilterns Court when she first arrived in respite when other care homes rejected her as her needs were too great. Mum is settled and happy here. As a family, we are welcomed to be involved in her care. They have coped brilliantly during the
pandemic.
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Review from Heather S (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Chilterns more highly enough.
My mum has now been in the home a couple of months and it is enormous relief that she is so incredibly looked after in all aspects. I live in Portugal and it has been so difficult supporting my brother from afar, particularly during Covid. Our mum
rapidly declined two years ago after having a fourth hip replacement and many hip dislocations, and finally being diagnosed with dementia.
We had an agonising and exceptionally stressful time trying to get her into a home and now that she is finally in one is just wonderful. I know the fabulous Chilterns staff are looking after her and meeting her needs in a very beautiful environment. Thank you so much to everyone involved.
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Review from Hilary M (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff very supportive and friendly. Not just with my mother, but with the wider family.
When visiting at the weekend it is difficult to make staff aware we are there, when there is no reception staff working.
Usually, the food is ok, but at times it can be poor.
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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.391 for Chilterns Court Care Centre is calculated as follows: ( (188 Excellents x 5) + (103 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 325 Ratings = 4.391
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (3)

Joanna

Joanna Dowejko

Job Title: Home Manager Joined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.


Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”


In her spare time, Joanna likes to read books and try out new recipes when cooking.

Denise

Denise Hayes

Job Title: Care Leader Joined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.


Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.


Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.


In Denise’s spare time, she enjoys going on walks and reading.

Linda

Linda Wheeler

Job Title: Administrator Joined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.


Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.


When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.


In Linda’s spare time, she likes to cook and spend time with her family.

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