Chilterns Court Care Centre

My mother who was on respite for two weeks is fully disabled. She had been sitting in a soiled nappy for hours. I rang her at 10.16 in the morning, and at 2.30 when I got there she was still sitting in the same soiled nappy. The lady lied to my face telling me that she wrote in the book that she had changed her at 11 am. This is the 2nd floor, mum was told off and told by the same nurse to stop calling them. They don’t do one-to-one care. After she had been sick making her feel like a burden. Some of the staff are very good, but some most definitely are not. This place should be investigated. My mum told me that she had taken the nappies I had brought for her and used them on another patient. Mum had been taken to the hospital because of sickness, diarrhoea and low oxygen levels. My mother hasn’t got dementia so knows what is going on.

I felt that my mother was treated with kindness, respect and dignity. She came back home 'whole' which hasn't always been the case when she has needed respite care. The facilities and home were clean, friendly, warm and welcoming and the staff were wonderful and understanding. We as a family are grateful and would recommend to others.

My 92 year old mother is being looked after with love and attention. She has dementia. I'm very impressed with the level of care and attention to detail, across all the staff. She has settled in well and seems quite content. It's a huge relief!

My uncle became a permanent resident at Chilterns Court following a period there for respite after a stay in hospital two years ago. He is hoisted from his bed to a specialist wheelchair enabling him to leave his room. He has limited movement and therefore socialising is most important. I would say that activities have been poor but understand this is about to change having met the newly appointed activities person. Laundry is rather random, my uncle has plenty of clothes, all named but as an example, there were few socks in the drawer this week and he was wearing odd ones! A few items have appeared which are not his so improvements could be made. However, most importantly, I feel totally reassured he is receiving the best care possible due to the kindness of all the staff who make for a happy, relaxed and friendly environment. At present his health issues ar stable and he appears quite happy and content. My thanks to all.

I cannot speak more highly of all the staff I encountered during my stay at Chilterns Court Care Centre, Bluebell ward. They were caring, cheerful and always ready to help which certainly enabled my recovery. My room was attractively furnished and overlooked te pleasant courtyard garden. Sincere thanks to everyone.

The standard of care at Chilterns Court Care Centre is generally very good. The staff are all very caring and attentive. Where there are shortfalls, these are almost always due to the shortage of staff, which seems to be a constant issue. I am confident that my mother, who is living with dementia, is in safe and caring hands.

4. Relations and friends can visit at any time.

My father moved into Chilterns Court Care Centre three months ago - I had visited several homes and this was my first choice. The home is modern, bright and clean. The carers are kind, friendly and professional. The initial information about what to expect/what families are responsible for could have been better communicated. My father seems content and well cared for. His room is lovely and the staff have made great efforts to let him personalise it. I'm always welcome to visit and am very happy with our choice.

Requires more staff.

My mother is extremely happy here. Thank you for keeping her safe and content.

Well looked after. Staff are extremely helpful - wish there were more!

The staff of Chilterns Court Care Centre have been unfailingly kind during what has been a very stressful time moving my mother into the home. I very much appreciate the high standard of care she is receiving, all the efforts they have made to make her feel at home and the support the family has received. I would not hesitate to recommend.

They all go above and beyond to make her comfortable and keep me updated on her health.

We as a family have been very grateful.

Our aunt has been at Chilterns Court Care Centre for nearly a year. To date we have been very pleased with the care and support our aunt has received. Any queries/problems which arise are dealt with very quickly and efficiently by the dedicated staff who are very approachable.

Friendly, welcoming care home that provides excellent care. Cleanliness is of a high standard and safety measures have been strict during Covid-19. Very happy to help and staff are friendly - look forward to being able to come in when restrictions ease!

Very supportive staff. Helpful and friendly!

I feel very reassured that my mother is in a good place with kind, attentive staff.

I visit mum once a week and I always find the staff very helpful and friendly. Mum is always presented to me clean and dressed, with her hair tidy. I have not been in mum's room for over a year now but when I used to go to her room it was always very clean and tidy. The home has never got that care home smell, which is brilliant.

Fantastic service and care, always friendly, and nothing is too much trouble!