Chilterns Court Care Centre

York Road, Henley-on-Thames RG9 2DR
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9.4 100 Reviews
  • Chilterns Court Care Centre, Henley-on-Thames
Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household units, Chilterns Court feels like a traditional home with a friendly and welcoming atmosphere.

The large single bedrooms all have en-suite facilities, with assisted bathrooms also provided on each household and all rooms have digital television and telephone points. Each household is arranged in small units, each having their own living area, sitting room, dining room and kitchen. There is also a central destination area for residents to enjoy including a café, shop, hair salon and activity area.

The building is furnished and decorated throughout to a high standard, with interior design consultants having given special consideration to dementia needs whilst keeping a domestic feel.

Outside, is a secure landscaped garden, including features such as raised planters with sensory plants, seating areas and a summer house.
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Care Provided by Chilterns Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1665 – £1745
  • Self-Funded Residential Dementia Care: £1745 – £1860
  • Self-Funded Nursing Care: £2013 – £2013
  • RESPITE Self-Funded Residential Care: £1810 – £1890
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2010
  • RESPITE Self-Funded Nursing Care: £2163 – £2163

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Chilterns Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanna Dowejko (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Chilterns Court Care Centre Reviews (100)

9.4

Chilterns Court Care Centre has a Review Score of 9.4 (9.412) out of 10, based on 28 reviews in the last 2 years.
Over all time Chilterns Court Care Centre has 100 reviews.

Overall Experience
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  • 28
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Date Published
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Reviewer Connection to Chilterns Court Care Centre
  • 35
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  • 7
  • 5
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Total of 100, showing 21-40
Review from Steve W (Son of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.
Reply from Helen Dearing, on at Chilterns Court Care Centre

Thank you so much for your really lovely review. We are so thrilled to read how happy you are with the care and activities/entertainment here - this means the world to us.

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Review from S Y (Sister of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Someone could show resident their TV or radio on a daily basis to encourage them to fill their time. If a carer could take the resident out for short walks. A daily break out of Chilterns Court would be beneficial ie the river. Maybe advertise for someone with spare time to come in and engage with residents.
Encourage dog owners to bring their pets in.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review and the feedback you have suggested. We will pass it on to the Home Manager for action. Thanks.

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Review from Carole E (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Chiltern Court for nearly 4 years; during this time any little concerns that I have had have been addressed straight away, which is great. The staff have always treated me kindly and with respect. I always feel welcome when I visit.
I do however, sometimes bring Mum's clothes
home to wash and often find other people's clothes in her wardrobe! I think there is room for improvement in housekeeping. Overall a great team. The activities are absolutely brilliant and we are kept up to date with all events.
Well done everyone!
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review; we really appreciate it. It's a real pleasure caring for your mother and getting to know her in the four years she has lived with us. Thank you for the feedback on the laundry, I will ensure this is circulated to the home manager for action.

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Review from Anthea E (Wife of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Chilterns Court for three months until his death. He was so well cared for. The team at the home are exceptional in all departments. He improved medically and to my surprise joined in activities (wonderful entertainment organiser). He died suddenly and I will always be grateful that
we had a happy last few months.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Please accept our condolences on behalf of everyone here at Chilterns Court. It was a real pleasure caring for your husband and in the short time he was with us he did get involved with our activities, which was lovely to see. If you and your family are ever nearby, please do pop in for tea and cake, you are always welcome here. All the very best to you and your family.

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Review from Lucy E (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent - we were so impressed by everyone at Chilterns Court and the care they gave my father. It's a friendly, happy environment with a team of caring staff who make an effort to make new residents and their relatives feel welcome, valued, and involved. We all appreciated the effort given to tailor
activities to individuals like my father who would never normally want to participate. We were apprehensive when we decided he needed to live somewhere with facilities to help him maintain his dignity but we couldn't have been more impressed. We were all so pleased he settled in so well and was very content giving him a new lease of life for his final months. It's a very special place and we would thoroughly recommend to anyone looking for somewhere to care for their loved one.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your fantastic review; we are so grateful. It's a pleasure caring for your father, he has settled in well since he arrived here and it's great to see him involved with the activities. Please come and join us for afternoon tea, we'd love to have you.

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Review from T C (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother who was on respite for two weeks is fully disabled. She had been sitting in a soiled nappy for hours. I rang her at 10.16 in the morning, and at 2.30 when I got there she was still sitting in the same soiled nappy. The lady lied to my face telling me that she wrote in the book that she had
changed her at 11 am. This is the 2nd floor, mum was told off and told by the same nurse to stop calling them. They don’t do one-to-one care. After she had been sick making her feel like a burden. Some of the staff are very good, but some most definitely are not. This place should be investigated. My mum told me that she had taken the nappies I had brought for her and used them on another patient. Mum had been taken to the hospital because of sickness, diarrhoea and low oxygen levels. My mother hasn’t got dementia so knows what is going on.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Sorry to read how unhappy you were with the care your mother received with us. This is the first time we have been made aware of any of the issues you have mentioned, please can you contact the Home Manager directly to discuss your comments so she can investigate fully. Many thanks.

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Review from A E (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt that my mother was treated with kindness, respect and dignity. She came back home 'whole' which hasn't always been the case when she has needed respite care. The facilities and home were clean, friendly, warm and welcoming and the staff were wonderful and understanding. We as a family are grateful
and would recommend to others.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we are really pleased to hear how highly you recommend our Respite service. It was a pleasure to care for your mum, she is always welcome here, we loved having her. The staff will be so pleased to hear how welcoming and friendly you thought they were. That means the world to us. Thank you so much.

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Review from J C (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92 year old mother is being looked after with love and attention. She has dementia. I'm very impressed with the level of care and attention to detail, across all the staff. She has settled in well and seems quite content. It's a huge relief!
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we really appreciate it.

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Review from M W (Niece of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle became a permanent resident at Chilterns Court following a period there for respite after a stay in hospital two years ago. He is hoisted from his bed to a specialist wheelchair enabling him to leave his room. He has limited movement and therefore socialising is most important. I would say
that activities have been poor but understand this is about to change having met the newly appointed activities person. Laundry is rather random, my uncle has plenty of clothes, all named but as an example, there were few socks in the drawer this week and he was wearing odd ones! A few items have appeared which are not his so improvements could be made. However, most importantly, I feel totally reassured he is receiving the best care possible due to the kindness of all the staff who make for a happy, relaxed and friendly environment. At present his health issues ar stable and he appears quite happy and content. My thanks to all.
Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review. It's a pleasure caring for your uncle; he's settled in well. I will pass on your comments to the home manager, and this will be actioned. Many thanks.

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Review from Margaret P (Respite Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of all the staff I encountered during my stay at Chilterns Court Care Centre, Bluebell ward. They were caring, cheerful and always ready to help which certainly enabled my recovery. My room was attractively furnished and overlooked te pleasant courtyard garden. Sincere thanks
to everyone.
Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

Thank you for taking the time to share your experiences of Chilterns Court - it was our pleasure to have you with us! We appreciate your feedback and I'll make sure the team sees it. Do come and see us again.

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Review from A M (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chilterns Court Care Centre is a happy, caring and nurturing environment situated in a modern, light and airy building. There is a real sense of family in the Chilterns Court community and my mother is happy there. The staff are so friendly and it is run efficiently by the manager and her team. My mother
says the food is delicious and nothing is too much trouble. The only area of improvement, which they are working on, is more activities for residents.
Reply from Rowen Campbell, Regional Marketing Manager at Chilterns Court Care Centre

What kind words, thank you! We appreciate you taking the time to write a review, and I'm so glad to hear your mother's experience is so positive. I will share your feedback with the home manager and the team at Chilterns Court as it is important to them.

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Review from B W (Son of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care at Chilterns Court Care Centre is generally very good. The staff are all very caring and attentive. Where there are shortfalls, these are almost always due to the shortage of staff, which seems to be a constant issue. I am confident that my mother, who is living with dementia, is
in safe and caring hands.
Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care Centre

Thanks for your feedback. I am glad you feel your mother is happy in the home. I will pass this on to our team.

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Review from D B (Husband of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
1. Chilterns Court Care Centre is a relatively new building and it is a very pleasant environment to live in. My wife has Alzheimer's and is on the first floor which has two TV rooms, two small lounges, a place to eat which is available to prepare tea and coffee. On the ground floor there is a very
pleasant and large area with comfortable chairs, tables, a soft drinks bar area with snacks available and a very pleasant view which is accessible to residents and relations to meet up in. Outside there is a quadrangle with plants and a potting shed for residents and relations to relax in during summer months.
2. The caring staff are very friendly, pleasant and competent. The residents have a wide range of dementia states some of which require residents to be fed and the staff do this as required.
3. Each resident has their own room which is large and has an ensuite area with toilet, sink and shower. You are encouraged to furnish it as you wish.
4. Relations and friends can visit at any time.
Reply from Freya Higgs, Marketing Administrator at Chilterns Court Care Centre

Thank you for taking the time to write such a detailed review. I will pass on your kind comments to our team.

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Review from C W (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved into Chilterns Court Care Centre three months ago - I had visited several homes and this was my first choice. The home is modern, bright and clean. The carers are kind, friendly and professional. The initial information about what to expect/what families are responsible for could have
been better communicated. My father seems content and well cared for. His room is lovely and the staff have made great efforts to let him personalise it. I'm always welcome to visit and am very happy with our choice.
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Review from Jean P (Resident) assisted by family/friend published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and content. More activities please.
Requires more staff.
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Review from Janet F (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff go above and beyond but not enough of them! Facilities are good/excellent. Activities are gradually picking up which is wonderful to see.
My mother is extremely happy here. Thank you for keeping her safe and content.
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Review from Violet H (Resident) assisted by family/friend published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after. Staff are extremely helpful - wish there were more!
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Review from Trish H (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of Chilterns Court Care Centre have been unfailingly kind during what has been a very stressful time moving my mother into the home. I very much appreciate the high standard of care she is receiving, all the efforts they have made to make her feel at home and the support the family has received.
I would not hesitate to recommend.
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Review from Geoff S (Son of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very nice and caring for Mum.
They all go above and beyond to make her comfortable and keep me updated on her health.
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Review from Emma W (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and cheerful staff, always ready to answer any questions that we have.
Mum has been very happy with her care since she has been there.
We as a family have been very grateful.
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Current Review Score: 9.4 (9.412)

Overview of Review Score

The Review Score of 9.4 (9.412) out of 10 for Chilterns Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.412 for Chilterns Court Care Centre is calculated as follows: ( (196 Excellents x 5) + (94 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 325 Ratings = 4.412
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chilterns Court Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Joanna

Joanna Dowejko

Job Title: Home Manager Joined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.


Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”


In her spare time, Joanna likes to read books and try out new recipes when cooking.

Denise

Denise Hayes

Job Title: Care Leader Joined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.


Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.


Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.


In Denise’s spare time, she enjoys going on walks and reading.

Linda

Linda Wheeler

Job Title: Administrator Joined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.


Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.


When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.


In Linda’s spare time, she likes to cook and spend time with her family.

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