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Chilterns Court Care Centre

York Road, Henley-on-Thames, Oxfordshire RG9 2DR
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All the staff show kindness and support to my dad, myself and my family.M K(Daughter of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames
The warmth and care the staff show is outstanding.Nick G(Son of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames
wonderful staff and facilities here. Food is fantastic and the care is truly fantastic.Patricia A(Wife of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household...  

Care Provided by Chilterns Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,740 - £1,825£1,890 - £1,975
Residential Dementia Care£1,825 - £1,945£2,035 - £2,100
Nursing Care£2,138 - £2,138£2,293 - £2,293
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Joanna Dowejko (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Chilterns Court Care Centre Reviews (114)

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9.5

Chilterns Court Care Centre has a Review Score of 9.5 (9.486) out of 10, based on 38 reviews in the last 2 years. Over all time Chilterns Court Care Centre has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from P G (Friend of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your lovely review of our home, it's a pleasure caring for your friend. She loves seeing you and we love having you to visit. See you soon.

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Review from Elaine H (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for leaving us a 5-star review, we really appreciate it. We absolutely love caring for your mum, she's always smiling and really cheerful. Please let us know if there is anything else we can do for you or your mum.

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Review from Susan B (Daughter of Resident) published on 2 April 2025 Submitted via Website
Overall Experience
My mother recently moved to Chilterns Court from the community. She and all the family were made to feel very welcome upon her arrival. The atmosphere of Chilterns Court was bright, clean and welcoming throughout. Residents rooms are spacious and comfortable and we were encouraged to personalise Mum's room. Communal areas encourage residents to mix and quieter areas are available if preferred.
There are plenty of activities to keep residents entertained. The standard of catering was good and varied.

Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

We are very sorry for your loss - we really enjoyed getting to know your mother whilst caring for her. Despite her stay being brief, she made a big impact and will be missed by all the team here. Thank you for leaving us a review during this difficult time, we really appreciate it. Our team will...  

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Review from Jennie P (Friend of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have - recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for a truly fabulous review of our home, we are so grateful and appreciative. We really appreciate the recommendation too. I will pass on your feedback to our team, they will be so thrilled to read your lovely comments. Very best wishes from everyone here at Chilterns Court.

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Review from K W (Daughter-in-law of Resident) published on 24 March 2025 Submitted via Postal Card
Overall Experience

Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.

Reply from Helen Dearing, Regional Marketing Manager - Central at Chilterns Court Care Centre

Thank you for reviewing our home, it's great feedback. Our team will be so thrilled to read how highly you think of their care and services we provide. Thank you.

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Review from M G (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience
Personal care needs closer attention - dad not shaved properly, nails dirty.
Reception staff excellent - always received with a smile and helpful.
Carers really kind and helpful.
It would be nice to have better linen + pillows (look shabby)
Good family atmosphere + friendly

Improvement in room - bowl used for teeth not washed.

Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

Thank you for your feedback, and for highlighting both things that we do well and where there is room for improvement. We are glad to have your dad with us. Please don't hesitate to let us know if there is ever any more we can do to support him.

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Review from G M (Friend of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

Visited my friend and had a lovely visit. It was nice to be able to have lunch and a normal day with him. Loved the choir session.

Reply from Rowen Campbell, on behalf of the team at Chilterns Court Care Centre

We love to see friends and family at Chilterns Court - you're welcome any time! We're glad you had such a nice day with your friend, and enjoyed the choir. We have varied activities programme, so next time you visit, there might be something completely different taking place, but we do love all kinds of music here.

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Review from C B (Husband of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for giving us a 5star review, we are so pleased to see how highly you rate our home. Our team will be so pleased to read how highly you rate our care. It is a pleasure caring for your wife. Please let us know if there is anything else we can do for you or your wife.

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Review from R M (Niece of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your review, we really appreciate it. It is a pleasure caring for your uncle. thank you for your feedback about the food, I have sent this to the Home Manager, and she will manage this. I will also ask her to speak with you next time you or your family visit. We appreciate...  

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Review from Lucy L (Niece of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us a 5-star review of our home, we really appreciate it. If there is anything else we can do for your aunt, please let us know.

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Review from John D (Husband of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review, we really appreciate it. Our staff will be so thrilled to read how highly you rate our team and the care we provide. If there is anything further we can do for your wife, please let us know.

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Review from M M (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including, the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review of our home and team, we really appreciate it. We pride ourselves on having an excellent team and we're so pleased to read you think that too. If there is anything else we can do, please let us know. Very best wishes to you all, from everyone here at Chilterns Court.

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Review from B S (Husband of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience
A well-located and respected care home with a good reputation made Chilterns Court Care Centre our choice for a two-week respite stay.

We were made very welcome and were impressed with the facilities within the building and with the care received.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review. We are so pleased to read how highly you thought of our home and the care your wife received. It was a real pleasure caring for her during her respite stay.

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Review from J R (Friend of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for leaving us such a lovely review, it's greatly appreciated. Your friend has settled into Chilterns Court really well and it is a pleasure caring for him. Our team will be so thrilled to read how highly you rate the care received and the atmosphere of the home. That means the world to us. Do say hello next time you visit.

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Review from Peter B (Stepson of Resident) published on 10 October 2024 Submitted via Postal Card
Overall Experience
A very good atmosphere in the home. Very good staff, which is the most important thing. Nicely furnished throughout. Kept very clean. Food looks very enticing.

Nothing seems to be too much trouble. Good nursing care by lovely people.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your lovely review, we are really grateful. Our team will be so pleased to hear how highly you rate our home.

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Review from Steve W (Son of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.

Reply from Helen Dearing, on at Chilterns Court Care Centre

Thank you so much for your really lovely review. We are so thrilled to read how happy you are with the care and activities/entertainment here - this means the world to us.

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Review from S Y (Sister of Resident) published on 29 August 2024 Submitted via Postal Card
Overall Experience

Someone could show resident their TV or radio on a daily basis to encourage them to fill their time. If a carer could take the resident out for short walks. A daily break out of Chilterns Court would be beneficial ie the river. Maybe advertise for someone with spare time to come in and engage with residents. Encourage dog owners to bring their pets in.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review and the feedback you have suggested. We will pass it on to the Home Manager for action. Thanks.

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Review from Carole E (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience
My mother has been at Chiltern Court for nearly 4 years; during this time any little concerns that I have had have been addressed straight away, which is great. The staff have always treated me kindly and with respect. I always feel welcome when I visit.
I do however, sometimes bring Mum's clothes home to wash and often find other people's clothes in her wardrobe! I think there is room for improvement in housekeeping. Overall a great team. The activities are absolutely brilliant and we are kept up to date with all events.

Well done everyone!

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you for your review; we really appreciate it. It's a real pleasure caring for your mother and getting to know her in the four years she has lived with us. Thank you for the feedback on the laundry, I will ensure this is circulated to the home manager for action.

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Review from Anthea E (Wife of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

My husband was in Chilterns Court for three months until his death. He was so well cared for. The team at the home are exceptional in all departments. He improved medically and to my surprise joined in activities (wonderful entertainment organiser). He died suddenly and I will always be grateful that we had a happy last few months.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Please accept our condolences on behalf of everyone here at Chilterns Court. It was a real pleasure caring for your husband and in the short time he was with us he did get involved with our activities, which was lovely to see. If you and your family are ever nearby, please do pop in for tea and cake, you are always welcome here. All the very best to you and your family.

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Review from Lucy E (Daughter of Resident) published on 6 August 2024 Submitted via Website
Overall Experience

Excellent - we were so impressed by everyone at Chilterns Court and the care they gave my father. It's a friendly, happy environment with a team of caring staff who make an effort to make new residents and their relatives feel welcome, valued, and involved. We all appreciated the effort given to tailor activities to individuals like my father who would never normally want to participate. We were apprehensive when we decided he needed to live somewhere with facilities to help him maintain his dignity but we couldn't have been more impressed. We were all so pleased he settled in so well and was very content giving him a new lease of life for his final months. It's a very special place and we would thoroughly recommend to anyone looking for somewhere to care for their loved one.

Reply from Helen Dearing, On behalf of the team at Chilterns Court Care Centre

Thank you so much for your fantastic review; we are so grateful. It's a pleasure caring for your father, he has settled in well since he arrived here and it's great to see him involved with the activities. Please come and join us for afternoon tea, we'd love to have you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (9)

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Meet the Team (4)

Joanna Dowejko
Joanna DowejkoJob Title:Home ManagerJoined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.

Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”

In her spare time, Joanna likes to read books and try out new recipes when cooking.

Denise Hayes
Denise HayesJob Title:Care LeaderJoined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.

Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.

Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.

In Denise’s spare time, she enjoys going on walks and reading.

Linda Wheeler
Linda WheelerJob Title:AdministratorJoined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.

Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.

When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.

In Linda’s spare time, she likes to cook and spend time with her family.

Catherine Shore
Catherine ShoreJob Title:Activities CoordinatorJoined: 2026

Catherine joined The Orders of St John Care Trust in March this year as an Activities Coordinator. She brings a background in hospitality and a strong passion for care, with a focus on ensuring residents can enjoy activities and events that are meaningful to them.

Catherine is looking forward to bringing her creativity and enthusiasm to the role and is keen to get stuck in.

Outside of work, she enjoys rowing and rugby, and spending time with her dog, Branston—named after the pickle—who also happens to have his own Instagram account.

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