Chilterns Court Care Centre

I am very pleased with the care my mum receives. The staff are very attentive, patient, caring and compassionate. If any matter has been raised it has been dealt with immediately. My mum has dementia and is on Tulip Ward. I've recommended Chilterns Court to other people looking for a care home.

Dad in CC for week's respite. He cannot walk and mobilises by wheelchair. Had 2 unwitnessed falls during his stay, despite us bringing in motion alarms for bed/chair. Day 4 became confused, started talking gobbledegook which we recognised as start of UTI. Spoke to Head Nurse who promised it would be checked and if UTI, GP would be called for antibiotics. Next day we asked if Dad had UTI and told it hadn't been dealt with and Dad picked up tummy bug as another resident had one. Clothes went missing, were found in another resident's room as "his daughter had been into the laundry room and helped herself ". Most of the clothes were returned but not all. Spoke to Manager who apologised for the way Dad's week had gone. When Dad came home, complained of a sore bottom and the carers discovered open bed sores. We were very disappointed and upset at Dad's overall care and would not feel comfortable sending him to CC again unless we had reassurance the care would be of a much higher standard.

A happy caring atmosphere.

From the very helpful people who welcome you, to all the staff on the shop floor. Guests are welcome to make coffee tea (and cake is available)

I visit my neighbour who has been a resident for approx. 2 years. I always receive a very friendly welcome. Best of all is how happy my neighbour is. She is full of praise for the staff.

Lovely care home, my mum seems very happy. She likes her room, and really likes the food. She is still getting used to it, the staff are lovely and really caring.

Sadly, my mother's health deteriorated rapidly and she died after only a few weeks of moving in. At all times, Mum was shown dignity and respect. Staff communicated with me regularly and were very supportive. I'm sad my mother did not have longer to enjoy her time there. I wouldn't hesitate to recommend Chilterns Court as a well managed, kind and caring environment for elder care.

I have been a regular visitor at Chilterns Court for the past 5 years, since a dear friend of mine was admitted. In all this time the friendliness, warmth, kindness, helpfulness and courtesy shown by all the staff - especially those on the front desk! - has been exceptional. I would - and have - recommended Chilterns Court to any families who are thinking about long term care for a loved one. Certainly a safe and happy place to be.

Chilterns Court Care Centre has been the perfect place for my father-in-law to have found to give him the care and daily concern that he needs. The staff are very friendly and responsive to his needs, from hearing apts to just making a cup of tea when requested! Daily activities keep his mind and spirit going while the 'behind the scenes' (cooking and laundry) necessities are always reliable and appreciated.

Improvement in room - bowl used for teeth not washed.

Visited my friend and had a lovely visit. It was nice to be able to have lunch and a normal day with him. Loved the choir session.

My wife feels safe and her care at the home is better than I was able to achieve alone. The staff are welcoming, helpful and caring.

Generally very happy with the care my uncle has been given at Chiltern Court. Both care staff and carers have been excellent, cannot fault their dedication. The home as a whole is clean, bright and homely. Entertainment seems good although my uncle is bedridden so N/A to us. The only complaint is that the quality of the food has been commented on often by my uncle and admittedly we did have a meal there once and it was not good. Quantity and quality of ingredients not an issue - just not appetizing.

Consistently good care given to my Aunt by staff. Facilities excellent as well as opportunity for activities.

Pleasant, staff in Tulip very helpful and friendly my wife is looked after very well.

My mothers care has been excellent. All the carers are kind and well trained. The activities are very varied and mum enjoys participating. The food is good and has a varied menu and snacks can be ordered for in between meals if required. All the staff in the difference areas are pleasant including, the domestic staff, receptionists, the management team, kitchen staff, activity team and caretaker.

We were made very welcome and were impressed with the facilities within the building and with the care received.

I am the responsible adult for a gentleman who is a residential client due to mobility and additional issues. He has settled into Chilterns Court very well and is appreciative of the excellent care he receives from the entire staff, as do I. The atmosphere is very welcoming noted by not only myself and my dear friend but from friends who have been to visit him. It really is a lovely care home for exceeding our expectations. Thanks to all concerned.

Nothing seems to be too much trouble. Good nursing care by lovely people.

We have been very happy with all aspects of the care at Chilterns Court. All the staff are always happy and upbeat. It must be a difficult job looking after so many people with very different requirements. Especially happy with the daytime activities and entertainment.