Search...

Chilterns Court Care Centre

York Road, Henley-on-Thames, Oxfordshire RG9 2DR
The Orders of St John Care Trust Logo
Jobs
Chilterns Court Care Centre logo
All the staff show kindness and support to my dad, myself and my family.M K(Daughter of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames
The warmth and care the staff show is outstanding.Nick G(Son of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames
wonderful staff and facilities here. Food is fantastic and the care is truly fantastic.Patricia A(Wife of Resident/Service User)
Chilterns Court Care Centre, Henley-on-Thames

Chilterns Court Care Centre is located close to the centre of bustling Henley-on-Thames, right next to the new Townlands Health Campus.

This modern but homely care centre provides nursing, intermediate, specialist and residential care, with a dedicated and professionally trained team on hand 24-hours a day, seven days a week, Chilterns Court will offer you the support you need when you need it.

Designed for comfort in mind, based on small household...  

Care Provided by Chilterns Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,740 - £1,825£1,890 - £1,975
Residential Dementia Care£1,825 - £1,945£2,035 - £2,100
Nursing Care£2,138 - £2,138£2,293 - £2,293
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Chilterns Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Joanna Dowejko (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Chilterns Court Care Centre Reviews (114)

Submit a Review
9.5

Chilterns Court Care Centre has a Review Score of 9.5 (9.486) out of 10, based on 38 reviews in the last 2 years. Over all time Chilterns Court Care Centre has 114 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Chilterns Court Care Centre
Loading...
Showing 114 reviews matching selected criteria
Review from Freda D (Resident / Service User) published on 20 May 2019 Submitted via Postal Card
Overall Experience
I received very good care and encouragement the 6 weeks I was recovering from a broken pelvis.

The carers were helpful and patient and I could not have wished for better treatment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from P R (Resident / Service User) published on 10 May 2019 Submitted via Postal Card
Overall Experience

I'll always remember the unfailing kindness and cheerfulness of the staff ever willing to provide. My stay at Chilterns Court was a happy one. Thanks to all involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane K (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card
Overall Experience

My father was at Chilterns Court as an ICB patient for rehabilitation following a major operation. All of the staff were wonderful and he received the best possible care. We were also treated so well every time we visited. It was such a great help to us all and meant that he was able to receive the medical and personal care he needed before being well enough to return home. We cannot thank everyone there enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from P G (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience
Staff at Chilterns Court are friendly, caring and helpful. I feel they are sometimes understaffed. Frequent contract staff.
The food is OK. Could be more interesting or one less bland choice more frequently. More fresh veg and salads. Very thoughtful with birthday cake.

Giving gifts at Christmas etc is again a nice gesture. However, a card would do. Gifts must cost and money could go to entertaining or such.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Paul N (Son of Resident) published on 2 November 2018 Submitted via Postal Card
Overall Experience

Mum seems to have enjoyed her stay even though her dementia seems to be much worse, as she has forgotten that she was even there. It is so sad but its so clear that she can't be her own for long. She has returned home without a clue on where she's been for the last two weeks and when I try and tell she just calls me a liar. I am so thankful for everything that you and your staff have done for her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Serena R (Regular Volunteer) published on 1 October 2018 Submitted via Postal Card
Overall Experience
I have been a volunteer at Chilton Court for the past 7 months and visit weekly, spending approximately 30 minutes each with 4 residents, none of whom have severe dementia or Alzheimer's. My overall impression is that staffing is inadequate and there is a contrast in care between St John's trained carers and agency staff. Everyone complains about the food, particularly no fresh fruit and vegetables. I am told that chefs leave because they don't feel able to provide good, nutritious meals on the budget allowed. Although every effort is made on the entertainment side there hasn't been an activities staff member for months and she is badly missed. When I started volunteering there was a dedicated lady who knew all the residents and organised plenty of activities.

My impression is that Chiltern Court is excellent for people who have plenty of outside support in the way of family and friends who can arrange. appointments and transport for shopping and treatments not provided by the care home, but there are people who have no one to plug these gaps. I am fully aware that providing these extras costs money and as far as I can see the medical care is excellent in a very well planned new building in the centre of Henley. As one resident said to me "Why can't St John's pay their own carers more instead of spending all this money on agency staff?"

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card
Overall Experience

My mother spent 15 days at Chilterns Court Care Centre. She was referred to the facility after being discharged from hospital after two falls. The community therapy team referred her. She received excellent support and care by all health care workers and medical professionals. The facility is modern and homely with high standards throughout. There is a lovely garden area where residents can also relax.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card
Overall Experience

The only thing lacking when my mother was in your care was regular physiotherapy as she needed rehab following a dynamic hip screw.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Desmond P (Regular Volunteer) published on 4 July 2018 Submitted via Postal Card
Overall Experience

I have great respect for all the carers for the great care and attention I received whilst a patient there. No way can I fault the care home in any way. Excellent rooms and accommodation. That is why I became a volunteer to give something back for what they gave me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane S (Daughter-in-law of Resident) published on 25 June 2018 Submitted via Postal Card
Overall Experience

My mother has recently moved into the home. Staff have supported her to settle and feel welcome.

I have been impressed with the respect shown (knocking on door, giving choice).

I attended a wonderful garden party - everyone had a great time.

Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne (Daughter of Resident) published on 23 May 2018 Submitted via Website
Overall Experience
My dad has now been living at Chiltern Court for over six months. He gets on well with a great team of staff! They have spent time to get to know him which makes a huge difference and have helped him through a tough couple of months after the death of his wife.

I can't thank the staff enough, they are brilliant.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Jill C (Resident / Service User) published on 10 April 2018 Submitted via Postal Card
Overall Experience

I was treated so kindly and efficiently by everyone I came into contact with. In fact, I have never been so happy in the long list of hospital stays.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn C (Respite Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

I was recommended Chilterns Court through my previous care home where I had been an ill patient for almost a year. In Chilterns, I was cared for by a head carer and nursing staff. I am happy with all the care I received, and my medications provided to me at the correct times. The washing/showering of individuals with non-ability, by some of the night shift carers, lack knowledge. As in my case, regarding how to transfer the patients to shower/toilets, dressing themselves or be hygienically clean, transferred to and from beds/wheelchairs etc, otherwise, most are happy to learn or cooperate. Altogether meals and what goes on is very credible. Cleanliness is excellent and staff are well groomed, always ready to be addressed by their names when asked and to provide water/newspapers etc. I would not hesitate personally to be accommodated here again. Thank you to all of you for making my stay a happy one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola B (Granddaughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

Overall the building is very well presented and clean. Staff have all been very friendly and offered help at all times. My nan has her dinner in her room and plates have been left a long time in her room, and her Sunday roast, she didn't have any potatoes, seemed like it was the end of the food, but overall it's been good and she is very happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B P (Resident / Service User) published on 29 January 2018 Submitted via Postal Card
Overall Experience

Excellent. Everything is above excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edward H (Husband of Resident) published on 2 January 2018 Submitted via Website
Overall Experience

My wife, who is suffering from Alzheimer's, spent one week at Chilterns Court to give me a break as her 24/7 carer. She was very happy there due to the kindness, understanding and skill of the staff. The place is warm, clean, odour free and because of the superb decor has a real friendly feel. The facilities are second to none especially the restaurant where the food is first class. The rooms are spacious well equipped and have lovely views of the surrounding garden. Residents are free to roam while being secure and monitored. Residents are treated well and with dignity by the cheerful and friendly members of staff. I have visited a number of care homes to find a suitable place and Chilterns Court is by far the best in all respects.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card
Overall Experience
Peace of mind! at last to know that your relative is being beautifully cared for, kept clean, fed, entertained and general well being taken care of.
Nothing is perfect but Chiltern Court is close to it. All the staff are considerate and friendly.
My relative is extremely happy to be there.

Thank you to all at Chiltern Court from the whole family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara M (Sister-in-law of Resident) published on 1 March 2017 Submitted via Postal Card
Overall Experience

I can't fault it in any way. I think it has been absolutely marvellous. My brother in law, who died just under three weeks ago, had such good care and attention. I couldn't ask for anything more. All the residents are treated very well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from A O (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card
Overall Experience

Our experience is good so far, Dad seems quite content.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George W (Resident / Service User) published on 7 February 2017 Submitted via Postal Card
Overall Experience

My staff here at Chiltern Court was very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Chilterns Court Care Centre.

Upcoming Events

There are no upcoming events for Chilterns Court Care Centre.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Chilterns Court Care Centre.

Meet the Team (4)

Joanna Dowejko
Joanna DowejkoJob Title:Home ManagerJoined: 2013

Joanna Dowejko is the Home Manager at Chilterns Court. She joined the Trust in 2013 and has twelve years’ experience in the care industry. Jonna has completed a Master’s Degree in Nursing and is studying towards her Level 5 Diploma in Health and Social care.

Joanna was inspired to become a nurse by her mother, also a nurse who she looked up to from a young age. Joanna choose this similar path after seeing her mother care for others. She said: “I like to spend as much time as possible with my team and residents. I make sure that all the residents are well cared for and receive first class personal care.”

In her spare time, Joanna likes to read books and try out new recipes when cooking.

Denise Hayes
Denise HayesJob Title:Care LeaderJoined: 2008

Denise Hayes is the Care Leader at Chilterns Court. She joined the Trust in 2008 and has worked in the care industry for thirty years. Denise has two Level 3s in Health and Social Care and Dementia Care.

Denise’s responsibility is to support residents, their families, and colleagues. The most exciting part about Denise’s role is to help residents live their lives to their fullest. Every day is different and brings a new challenge.

Denise’s fondest memories are of the home dressing up for every Christmas, and of working shifts as Mrs Christmas, asking for dolls from the local community for doll therapy, which had a brilliant response from the residents. She also recalls organising lots of fun activities over Dementia Action Week, like a day at the seaside, having a paddling pool to dip feet in, as well ice-creams and a sandpit, which was enjoyed immensely. Denise’s proudest moment was when she was awarded the Chairman’s Commendation for meritorious service.

In Denise’s spare time, she enjoys going on walks and reading.

Linda Wheeler
Linda WheelerJob Title:AdministratorJoined: 2020

Linda Wheeler is the Administrator at Chilterns Court. She joined the Trust in 2020 and has worked in the care industry since then.

Linda’s role varies as her day is never the same. She enjoys regularly learning new tasks and ensures she makes time for the visitors, relatives, residents, and her colleagues. Linda also enjoys building these relationships.

When required, Linda helps in the kitchen, which she really likes to do as she is proud that she can do this alongside her administrator role.

In Linda’s spare time, she likes to cook and spend time with her family.

Catherine Shore
Catherine ShoreJob Title:Activities CoordinatorJoined: 2026

Catherine joined The Orders of St John Care Trust in March this year as an Activities Coordinator. She brings a background in hospitality and a strong passion for care, with a focus on ensuring residents can enjoy activities and events that are meaningful to them.

Catherine is looking forward to bringing her creativity and enthusiasm to the role and is keen to get stuck in.

Outside of work, she enjoys rowing and rugby, and spending time with her dog, Branston—named after the pickle—who also happens to have his own Instagram account.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chilterns Court Care Centre to verify any information. View our terms and conditions. Chilterns Court Care Centre has an Enhanced Service -more info.