St Wilfrid's-Arundel Priory

2 London Road, Arundel BN18 9BZ

St Wilfrid's-Arundel Priory is registered for twenty-two residents and offers a team of skilled and friendly carers, able to provide tailored care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Rachel Staker (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 9

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Wilfrid's-Arundel Priory: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for St Wilfrid's-Arundel Priory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for St Wilfrid's-Arundel Priory in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for St Wilfrid's-Arundel Priory is calculated as follows: ( (139 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Wilfrid's-Arundel Priory is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 St Wilfrid's-Arundel Priory has a Review Score of 9.7 (9.670) from 17 Reviews


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Wilfrid's-Arundel Priory?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Wilfrid's-Arundel Priory

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

I have been really impressed by the kindness and friendliness of the staff and how much my mother enjoys her interactions with them.
The ancient building with it's small led windows has its limitations particularly with regard to light and views but the quality of the staff more than make up for these minor quibbles.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother has been looked after in an exemplary fashion. The staff are extremely caring and attentive, cheerful and very friendly. She could not be in a better place. The home is spacious and airy with beautiful grounds with easy access. Above all my mother is happy there and very appreciative of everything that staff do for her.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been in the Priory for six months. She has received kindness and respect from the staff and in return, she loves them all. The food is of an excellent "homemade" standard though it took her time to settle into the huge gaps between supper and breakfast. The laundry is beautifully done. The matron runs a happy ship. The laundry man comes instantly when required. The gravel in the car park is far too large and is impossible for the elderly to walk on or to push a wheelchair.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Rooms

Average Rating:   4.5 out of 5

I helped my cousin bring my aunt back from France and my first memories were of calmness and kindness. My aunt was very angry at being brought to a residential home but the nurse who admitted her was very good and calmed her and gave her time.
She was happy there afterwards and was looked after so well.
She was always clean and tidy and her hair was done beautifully, which was important to her as she was always particular about her appearance.
The staff always had her dressed and ready in her wheelchair, so I could push her to the pub for lunch which she enjoyed.
I am an SRN and was very impressed with here excellent care.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My parents have been at St Wilfred's for 10 months now and have received loved and care front he staff far beyond our expectations. My mother recently passed away at the care home and the way in which her final days were handled by the staff were exemplary. They continue to give my father wonderful care and attention at a very difficult time for him. They are Angels and should be recognised as such!

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My sister was at The Priory for 4 years until her death last January, and during this time I found the atmosphere there happy, friendly and caring. I can't fault the care she received, especially at the end of her life.
My knowledge of food and activities is limited, but when I had a meal there it was well cooked and nourishing and I know the are a variety of activities held inside and in the grounds of The Priory besides outside trips. My sister was happy there and well cared for.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

When my father entered end-of-life care at St Wilfrid's we were truly grateful for all the support and care given to him, and us his famnily, during the last month of his life.
Dad had been a resident for four years and had established a relationship of mutual trust and respect with all the staff.
He felt secure, safe and happy at the Priory.
It is a lovely home and the staff work so hard to provide an excellent level of care for all residents.
They always made him feel special and despite his many medical problems, nothing was ever too much for them to make sure he was comfortable.
His carers were professional and relentless in their efforts to ensure his needs were met by NHS link staff and hospice support in his final week. We will always be grateful to them.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The home was very friendly and welcoming and made the move into the home easy. They helped to personalise the (putting up pictures, setting up the television) room. The staff were always willing to talk about any worries about my friends care and health whether by phone or in person.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

A wonderful, caring environment with a high degree of cleanliness and hospitality.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Being a vegetarian I am reasonably well catered for in a lovely environment with very amiable and friendly staff.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

No complaints at all.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My dad has been very settled and comfortable and had fun and enjoyment though he is receiving end of life palliative care. He has been here for 6 weeks now and though he was only expected to be here a couple of weeks, he really picked up with the cheerful staff who he likes to have banter with. The staff are great and check on him, making him feel safe. All the staff have a good relationship with the residents and families.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

In general, it's a nice place to live. Staff help me a lot, they are very kind.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

This is a very friendly home. I am happy here.

The staff are very kind and friendly and I am very safe and comfortable living here.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I think it's a nice place to live. Staff are very nice and friendly and always help when I need help. Food is very nice.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I had to find a place of safety for my friend of 90 as she needed help which I could not provide. Although she could be cantankerous, The Priory accepted her and since she entered the home, she has calmed down and become the friend I remember for years ago. The staff cannot do enough for me in keeping me informed and for her keeping her happy and calm. What a wonderful place for her and many others!

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I found everyone was caring and supportive. Gradually I felt my confidence building up and this was due to the care I was getting from each person.

How likely would you be to recommend St Wilfrid's-Arundel Priory? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for St Wilfrid's-Arundel Priory

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Rachael

Rachael Staker

Job Title: Home Manager

Joined: 2013

Description:

St Wilfrids is a small home of 23 rooms nestling within the tranquil grounds of Arundel Castle this allows us to offer a very homely feel to the home and to deliver an exceptional person centred service.

The care is made up from a dedicated and truly remarkable team who regularly go beyond expectations for the benefit of those who live with us.

I have been the Home Manager here since 7 October 2013 since leaving Shaw healthcare whom I had worked for for many years.

I have worked in the care industry for over 20 years working within the fields of Adults with learning disabilities and elderly frail care before finally settling within the Dementia care service.
My previous role was Managing a Dementia setting for 30 people and 30 Elderly frail residents within an 80 bedded home with nursing.

I have recently completed my Diploma level 5 and have gained qualifications for Dementia care end of life care and Dementia care mapping.
In 2012 I was nominated for the National Dementia awards where I managed to secure a place in the last 3.

In 2013 I was nominated for a Star Award by residents their families and my staff team hosted by my previous employer Shaw healthcare where I won the Regional and National awards.
My passion comes from a drive to make a difference however small that difference may be.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Wilfrid's-Arundel Priory