St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ
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9.8 62 Reviews
  • St Wilfrid's Priory Care Home, Arundel
St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with stunning views of the historic castle and gardens, where you can join in with the wide range of activities taking place on a daily basis.

Set in a beautiful Grade II listed castle in West Sussex, home environment has been designed to enhance the quality of life for residents and incorporates a number of features to promote warmth and a sense of tranquillity.

A talented chef and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value, and cater for individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join. The menus change daily and the kettle is always on, so hot drinks are available throughout the day.

A friendly, professionally trained team are on hand around the clock to give you the support you need when you need it. If you like to lead a fulfilling and independent lifestyle, they are here to help you however you wish to spend your day. The team is composed of the Home Manager, Dementia Lead, Activities Coordinator, Carers, Admiral Nurse, Care Leads, Housekeeping Team, Chef and a Handy Person.

Staff would really love to meet you and show you around St Wilfrid’s Arundel Priory. To make sure they have plenty of time to find out about your needs and introduce you to the key members of the team, they recommend you contact them in advance to book an appointment. Alternatively, they welcome you to drop in and see them if you are passing.
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Care Provided by St Wilfrid's Priory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1370
  • Self-Funded Residential Dementia Care: £1460 – £1700
  • RESPITE Self-Funded Residential Care: £1385 – £1505
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1805

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact St Wilfrid's Priory Care Home for full pricing details and T&Cs.

Contact St Wilfrid's Priory Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Wilfrid's Priory Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Hiller (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (4)

St Wilfrid's Priory Care Home Reviews (62)

9.8

St Wilfrid's Priory Care Home has a Review Score of 9.8 (9.799) out of 10, based on 18 reviews in the last 2 years.
Over all time St Wilfrid's Priory Care Home has 62 reviews.

Overall Experience
  • 48
  • 13
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Date Published
  • 62
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Reviewer Connection to St Wilfrid's Priory Care Home
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Total of 62, showing 41-60
Review from J P (Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was admitted here after having several falls and becoming very confused. I have been treated with great kindness and have had no trouble with my forgetfulness. The regime is very liberal and easy to live with.
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Review from Margaret (Daughter of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother lived for more than four years at St Wilfrid’s Priory and was very contented there, she often told me so. The care she received was very good, and during the final months of her life, when Mum’s needs were considerable, it was exceptional. Staff were at all times caring and compassionate towards
her and supportive of me.
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Review from Ruth (Daughter-in-law of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residence has a homely feel to it, and it spotless. Whilst it may not be very modern the architecture, environment and gardens are beautiful. I cannot fault the staff who are superb, professional, kind, courteous and friendly and went out of their way to make you feel welcome.
A minor issue at
the beginning was dealt with swiftly. The staff were clearly upset that my mother in law had been distressed and were at pains to reassure her and resolve a difficult situation, above and beyond what I would hope for.
The food was excellent and certainly plentiful. The ‘maintenance man’ was an absolute delight and when her mobile phone charger was broken he organised another one on an online retailer for her. Her pre-assessment was easy and did not require vast amounts of paperwork.
Whenever I walked around the building I saw residents being well cared for if needed, and allowed their independence when appropriate. As a nurse of 47 years, I was very impressed indeed with the home.
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Review from Sandy B (Niece of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt of 104 moved into St Wilfrid's six months ago extremely reluctantly - having 'managed perfectly well' before. It took her a while to settle but she now tells me she is lucky, she has a lovely room and the food is excellent (though there is sometimes a delay in serving and assisting with cutting
up food). And staff are extremely kind. The activities organiser tries hard to lay on activities which will catch the imagination of all residents even if they don't all engage as much as they could. If my aunt could wish for 'extras', it would be an opportunity for more one to one conversations with someone interested in her life story. She would love to have contact with young children, having been a Barnados nurse and nanny all her life, so I will be interested to see how the contact with the local primary school develops, and she loves it when visitors bring in their dogs. We are happy she is safe and well cared for.
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Review from Colin (Son of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The site is attractive and adds a more human approach. The staff are efficient and very friendly. Their approach to their job is very similar to what they would do for their own family, and this is exactly what we need.
I have noted that most of the staff have been there for many years which shows
stability and dedication to their jobs, and the residents benefit from this.
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Review from Nick B (Son of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives at St Wilfrid's-Arundel Priory is terrific. She really enjoys her interactions with the staff and she is happy and healthy as a result. I would also like to say that the management of St Wilfrid's-Arundel Priory has been extremely supportive of not just my Mother but
my brothers and I, by responding with sensitivity and respect for individual circumstances. The administration has acted quickly and helpfully to the many questions and queries I have sent them.
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Review from R T (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after in an exemplary fashion. The staff are extremely caring and attentive, cheerful and very friendly. She could not be in a better place. The home is spacious and airy with beautiful grounds with easy access. Above all my mother is happy there and very appreciative of everything
that staff do for her.
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Review from B C (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the Priory for six months. She has received kindness and respect from the staff and in return, she loves them all. The food is of an excellent "homemade" standard though it took her time to settle into the huge gaps between supper and breakfast. The laundry is beautifully done.
The matron runs a happy ship. The laundry man comes instantly when required. The gravel in the car park is far too large and is impossible for the elderly to walk on or to push a wheelchair.
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Review from C C (Niece of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I helped my cousin bring my aunt back from France and my first memories were of calmness and kindness. My aunt was very angry at being brought to a residential home but the nurse who admitted her was very good and calmed her and gave her time.
She was happy there afterwards and was looked after so
well.
She was always clean and tidy and her hair was done beautifully, which was important to her as she was always particular about her appearance.
The staff always had her dressed and ready in her wheelchair, so I could push her to the pub for lunch which she enjoyed.
I am an SRN and was very impressed with here excellent care.
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Review from Ian B (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been at St Wilfred's for 10 months now and have received loved and care front he staff far beyond our expectations. My mother recently passed away at the care home and the way in which her final days were handled by the staff were exemplary. They continue to give my father wonderful
care and attention at a very difficult time for him. They are Angels and should be recognised as such!
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Review from C C (Sister of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was at The Priory for 4 years until her death last January, and during this time I found the atmosphere there happy, friendly and caring. I can't fault the care she received, especially at the end of her life.
My knowledge of food and activities is limited, but when I had a meal there it
was well cooked and nourishing and I know the are a variety of activities held inside and in the grounds of The Priory besides outside trips. My sister was happy there and well cared for.
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Review from Helen D (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father entered end-of-life care at St Wilfrid's we were truly grateful for all the support and care given to him, and us his famnily, during the last month of his life.
Dad had been a resident for four years and had established a relationship of mutual trust and respect with all the staff.
He
felt secure, safe and happy at the Priory.
It is a lovely home and the staff work so hard to provide an excellent level of care for all residents.
They always made him feel special and despite his many medical problems, nothing was ever too much for them to make sure he was comfortable.
His carers were professional and relentless in their efforts to ensure his needs were met by NHS link staff and hospice support in his final week. We will always be grateful to them.
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Review from Karen R (Friend of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was very friendly and welcoming and made the move into the home easy. They helped to personalise the (putting up pictures, setting up the television) room. The staff were always willing to talk about any worries about my friends care and health whether by phone or in person.
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Review from T P (Power of Attorney of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, caring environment with a high degree of cleanliness and hospitality.
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Review from D L (Resident) assisted by family/friend published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being a vegetarian I am reasonably well catered for in a lovely environment with very amiable and friendly staff.
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Review from Irene L T (Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all.
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Review from Fiona M (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been very settled and comfortable and had fun and enjoyment though he is receiving end of life palliative care. He has been here for 6 weeks now and though he was only expected to be here a couple of weeks, he really picked up with the cheerful staff who he likes to have banter with. The
staff are great and check on him, making him feel safe. All the staff have a good relationship with the residents and families.
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Review from Jackie B (Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, it's a nice place to live. Staff help me a lot, they are very kind.
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Review from Betty J (Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very friendly home. I am happy here.


The staff are very kind and friendly and I am very safe and comfortable living here.

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Review from Madge M (Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's a nice place to live. Staff are very nice and friendly and always help when I need help. Food is very nice.
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for St Wilfrid's Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for St Wilfrid's Priory Care Home is calculated as follows: ( (189 Excellents x 5) + (14 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 212 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for St Wilfrid's Priory Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (6)

Lorraine

Lorraine Hiller

Job Title: Home Manager Joined: 2024

Lorraine joined St Wilfrid’s as Home Manager on March 24.


Lorraine has worked in the care industry for over 28 years, starting as a carer and working her way through the ranks to Home Manager.


Lorraine has completed her NVQ levels 2, 3, 4, and 5.


She says, ‘I like to make people happy and wanted to create a home-from-home experience in all my roles. I find my job role very rewarding being able to make such a positive difference to the lives of others. I pride myself on treating others no differently from how I would treat my own family.


Outside of work, Lorraine loves spending time with her family, walking and swimming.

Laura

Laura Booker

Job Title: Deputy Manager Joined: 2019

Laura Booker has been with St Wilfrid’s Priory since 2019, starting as a day carer and working her way up.


Laura enjoys working in the surroundings of Arundel Castle and working alongside a caring and fantastic team. Laura finds her job very rewarding and loves to see the smiles on residents' faces and them enjoying themselves.


In her spare time, Laura loves travelling, spending time with friends and family, and being at the beach.

Amanda

Amanda Scarbrow

Job Title: Laundry Assistant Joined: 2022

Amanda Scarbrow has been with the Trust and St Wilfrid’s Priory since Oct 2022. She works as a laundry assistant and loves her job because each day is varied. Amanda enjoys chatting with the residents and having a laugh with them. She gets great satisfaction from cleaning and ironing the residents’ clothes and repairing them if needed, and she enjoys being part of a caring team.

Rhys

Rhys Saunders

Job Title: Kitchen Assistant Joined: 2022

Rhys Saunders began working with OSJCT and St Wilfrid’s Priory at the beginning of December 2022. He started working as a Bank housekeeper and found that he liked working with the team and the residents so took a permanent role in the kitchen. As a kitchen assistant, Rhys plays an important role in creating the delicious, nutritious meals that our residents so enjoy.

Tania

Tania Woodburn

Job Title: Care Leader Joined: 2019

Tania Woodburn started her career with St Wilfrid’s Priory four years ago as a night carer. Since then, she has progressed to become a care lead and has been doing that job since 2021. She enjoys her role thanks to the fantastic team and lovely residents who make St Wilfrid's a very special place to work. Tania also loves having the castle on our doorstep!

Cecilia

Cecilia Raggett

Job Title: Carer Joined: 2008

Cecilia is one of our carers at St Wilfrid’s Priory. She has been with the Trust for over 15 years. Ces, as we know her, enjoys the variety that comes with her role and loves seeing the residents happy and smiling, and having fun. Ces has had many job roles over the years, including housekeeper, laundry assistant, and activity coordinator. Ces loves the friendly home-from-home atmosphere at St Wilfrid's.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Wilfrid's Priory Care Home to verify any information. View our terms and conditions. St Wilfrid's Priory Care Home has an Enhanced Service - more info.