St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ
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9.8 61 Reviews
  • St Wilfrid's Priory Care Home, Arundel
St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with stunning views of the historic castle and gardens, where you can join in with the wide range of activities taking place on a daily basis.

Set in a beautiful Grade II listed castle in West Sussex, home environment has been designed to enhance the quality of life for residents and incorporates a number of features to promote warmth and a sense of tranquillity.

A talented chef and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value, and cater for individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join. The menus change daily and the kettle is always on, so hot drinks are available throughout the day.

A friendly, professionally trained team are on hand around the clock to give you the support you need when you need it. If you like to lead a fulfilling and independent lifestyle, they are here to help you however you wish to spend your day. The team is composed of the Home Manager, Dementia Lead, Activities Coordinator, Carers, Admiral Nurse, Care Leads, Housekeeping Team, Chef and a Handy Person.

Staff would really love to meet you and show you around St Wilfrid’s Arundel Priory. To make sure they have plenty of time to find out about your needs and introduce you to the key members of the team, they recommend you contact them in advance to book an appointment. Alternatively, they welcome you to drop in and see them if you are passing.
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Care Provided by St Wilfrid's Priory Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1370
  • Self-Funded Residential Dementia Care: £1460 – £1700
  • RESPITE Self-Funded Residential Care: £1385 – £1505
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1805

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

The price(s) shown are provided by the care home. Contact St Wilfrid's Priory Care Home for full pricing details and T&Cs.

Contact St Wilfrid's Priory Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Wilfrid's Priory Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorraine Hiller (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (4)

St Wilfrid's Priory Care Home Reviews (61)

9.8

St Wilfrid's Priory Care Home has a Review Score of 9.8 (9.755) out of 10, based on 17 reviews in the last 2 years.
Over all time St Wilfrid's Priory Care Home has 61 reviews.

Overall Experience
  • 47
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Date Published
  • 61
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Reviewer Connection to St Wilfrid's Priory Care Home
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Total of 61, showing 21-40
Review from I V (Son of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the manager to be very kind to my relative, helpful to myself and positively responsive and dynamic in her approach to dealing with residents' various requirements and demands as well as providing quality of life-enhancing events.
The home itself is gentle and has a lovely, easily accessible
garden.
Reply from Rowen Campbell, On behalf of the team at St Wilfrid's Priory Care HomeThanks for your kind words and your feedback on our manager and the home. I'm glad we've been able to support you and your loved one at St Wilfrid's Priory.
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Review from Anne B (Daughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
St Wilfrid's is a very happy and friendly home. It is bright, airy and beautifully clean. The staff are all very friendly, and the management is very efficient and accommodating. Nothing is too much trouble. I have no hesitation in recommending St Wilfrid's.
Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care HomeThank you for taking the time to write us a review and for your recommendation. I have shared your feedback with our home manager at St Wilfrid's, as I know it means a lot to the team there.
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Review from Sarah P (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The moment we walked into St Wilfried's, my sister and I thought we'd found the perfect place for Mum. It's small, friendly and personal, and the building itself helps it feel like a real home - not an institution. Many of the staff have been here for years, so there's a great sense of continuity and
any issues are quickly resolved.
Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care HomeI'm so glad you've found the perfect place for your mum at St Wilfrid's! Thank you for taking the time to write and share your experiences of our home. I will pass on your feedback to the team, as I know they love to hear it.
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Review from Pat E (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at St Wilfried's for almost a year. The staff are kind and caring and very friendly, and my mother is very happy here. The room is comfortable, with a lovely view from the window. The quality of care is very good. She feels safe and well looked after.
Reply from Rowen Campbell, Regional Marketing Manager at St Wilfrid's Priory Care HomeThanks very much for taking the time to write us a review and give us your feedback - it's much appreciated, and I'll pass on your comments to the team at St Wilfrid's, who love to hear them. I'm glad your mother is happy with us.
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Review from C W (Sister of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy and comfortable at the home.
The staff are first class.
Reply from Freya Higgs, Marketing Administrator at St Wilfrid's Priory Care HomeThank you for your kind feedback. So glad to hear your brother is happy in the home. We'll pass this on to the team.
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Review from Tessa P (Sister of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at St Wilfrid's for over three years and is extremely happy there. The staff are very friendly and helpful, and he is well looked after. He looks at St Wilfrid's as his home, and the staff, as his extended family.
The activities coordinator has found extra activities
to suit his needs, and he loves going into the beautiful garden when the weather allows. He also tells me that the food is excellent!
We're delighted that he's so happy at St Wilfrid's, so a big thank you to all the wonderful staff!
Reply from Freya Higgs, Marketing Administrator at St Wilfrid's Priory Care HomeThank you for taking the time to write such a lovely and detailed comment. I am so glad to hear your brother is enjoying life at the home and feels connected to the team. I will pass this on to them.
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Review from Sarah R (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience, from looking around, welcoming Dad into the home, the care whilst he was there, and the compassion when he died, was excellent. The staff were kind and attentive and made sure they knew each resident's individual needs.
When a family member needs care that can't be provided at
home, it is a really hard decision to come to. At St Wilfrid's we were able to feel confident that Dad was being looked after by such a wonderful group of staff.
I highly recommend this care home.
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Review from Jackie W (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mother, who has dementia.
The care staff are caring, thoughtful and available.
Mum gets personal care and attention.
The staff communicate clearly, and I feel involved in all decisions.
The building is lovely, warm and welcoming.
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Review from Jackie V (Friend of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to visit a friend of my brother's as they were together for 33 years. The staff were so welcoming and had a welcome cup of tea after a two-hour journey. The residents all seem very happy, and he said the food was excellent and the activities.
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Review from Vivien M (Respite Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for 8 weeks and was well cared for during her stay. All the staff are professional yet friendly. Nothing was too much bother, and they went out of their way to accommodate Mum's needs. I would not hesitate to use the Priory again should Mum need more respite care.
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Review from M P (Wife of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from the hospital after a stroke in September 2021. He needed a lot of care and attention, which I was not able to give him because of my own health and age problems. He had lots of falls due to his poor health. I was happy he was in a safe place as it was impossible for me
to lift him when he fell.
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Review from Juliet N (Niece of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having the privilege of being allowed to be an essential caregiver for my relative over recent months, I have been witness to the unstinting kindness of the staff at St Wilfred’s. I cannot praise highly enough the care they gave to my relative and for the kindness shown to me and other family members
also. I have also gained insight into how hard these amazing people work - and that they manage to do it with such humour (the vast majority of the time) is well, almost saintly.
I want to thank them for the seen and, perhaps more significantly, all of the unseen ways they looked after my relative with tenderness, warmth and compassion.
The staff really became a second family for my relative, and I genuinely feel the same way; respect and love are what I feel for them - they are a truly exceptional team, and no superlative is wasted on them. I thank them all from the bottom of my heart; they are extraordinary and wonderful human beings.
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Review from Jennifer G (Respite Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff (except for one lady) were lovely and very kind as far as they were able. Very short staffed - only three carers for 19-people! Unfortunately, because of carers having to care for a lot of the residents who were bedridden and whom many had Alzheimer's, they had little time to take care of
my husband - not their fault! Food wonderful. Plumbing dreadful.
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Review from P P (Resident) assisted by family/friend published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living at St Wilfrid's and enjoy my life there. The staff are very kind and help me where needed.
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Review from Helen G (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were placed in a difficult distressing position by existing home care providers who showed no compassion or understanding. Fortunately, I had been in contact with the manager at St Wilfrid's Priory over the previous few months. At very short, we have been able to move my mother into the Priory for
a month of respite care whilst we reassess her situation. The manager has provided support and assistance when we most needed it.
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Review from Derek H (Brother of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was transferred to St Wilfrid's in September 2020 following a month's stay in the hospital where he was diagnosed with a malignant inoperable brain tumour. We did not choose St Wilfrid's ourselves. The residential home was selected by Social Service when it became necessary for my brother
to leave the hospital in the midst of the pandemic. I live near Bristol, which meant adding almost half an hour each way to my journey. Having said this, I can not think that any residential home would have been more caring to my brother in his final months. The staff were always happy to talk about him when I was unable to visit due to Covid restrictions, and they were also quick to telephone me if any matters had arisen concerning my brother's well being.
My visits to see him was always conducted in a safe manner, and all staff I encountered were cheerful and helpful to me to ensure that our meetings derived maximum benefit to all parties.
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Review from Lars O (Brother of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to St Wilfrid's in May after spending some time in hospital. I myself have not yet had the opportunity to visit her there, but what she says it is a very nice home. She has received a very nice reception from the staff and has only praise for the staff and the surroundings. Me and my
family here in Sweden are very grateful and happy that she has come to such a nice place as St Wilfrid's.
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Review from Geoff E (Son of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff have been approachable, helpful and responsive whenever I’ve met them or needed to contact the home. My parents speak highly of the care they are receiving. Although the building is not best suited to be a care home it does enable the creation of a homely setting that is a long way from the
institutional atmosphere that can exist in some larger, purpose built, homes.
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Review from S C (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All right, friendly. Food good. Nurses excellent, Feel good and safe.
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Review from J P (Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was admitted here after having several falls and becoming very confused. I have been treated with great kindness and have had no trouble with my forgetfulness. The regime is very liberal and easy to live with.
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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for St Wilfrid's Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for St Wilfrid's Priory Care Home is calculated as follows: ( (175 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 200 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for St Wilfrid's Priory Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (6)

Lorraine

Lorraine Hiller

Job Title: Home Manager Joined: 2024

Lorraine joined St Wilfrid’s as Home Manager on March 24.


Lorraine has worked in the care industry for over 28 years, starting as a carer and working her way through the ranks to Home Manager.


Lorraine has completed her NVQ levels 2, 3, 4, and 5.


She says, ‘I like to make people happy and wanted to create a home-from-home experience in all my roles. I find my job role very rewarding being able to make such a positive difference to the lives of others. I pride myself on treating others no differently from how I would treat my own family.


Outside of work, Lorraine loves spending time with her family, walking and swimming.

Laura

Laura Booker

Job Title: Deputy Manager Joined: 2019

Laura Booker has been with St Wilfrid’s Priory since 2019, starting as a day carer and working her way up.


Laura enjoys working in the surroundings of Arundel Castle and working alongside a caring and fantastic team. Laura finds her job very rewarding and loves to see the smiles on residents' faces and them enjoying themselves.


In her spare time, Laura loves travelling, spending time with friends and family, and being at the beach.

Amanda

Amanda Scarbrow

Job Title: Laundry Assistant Joined: 2022

Amanda Scarbrow has been with the Trust and St Wilfrid’s Priory since Oct 2022. She works as a laundry assistant and loves her job because each day is varied. Amanda enjoys chatting with the residents and having a laugh with them. She gets great satisfaction from cleaning and ironing the residents’ clothes and repairing them if needed, and she enjoys being part of a caring team.

Rhys

Rhys Saunders

Job Title: Kitchen Assistant Joined: 2022

Rhys Saunders began working with OSJCT and St Wilfrid’s Priory at the beginning of December 2022. He started working as a Bank housekeeper and found that he liked working with the team and the residents so took a permanent role in the kitchen. As a kitchen assistant, Rhys plays an important role in creating the delicious, nutritious meals that our residents so enjoy.

Tania

Tania Woodburn

Job Title: Care Leader Joined: 2019

Tania Woodburn started her career with St Wilfrid’s Priory four years ago as a night carer. Since then, she has progressed to become a care lead and has been doing that job since 2021. She enjoys her role thanks to the fantastic team and lovely residents who make St Wilfrid's a very special place to work. Tania also loves having the castle on our doorstep!

Cecilia

Cecilia Raggett

Job Title: Carer Joined: 2008

Cecilia is one of our carers at St Wilfrid’s Priory. She has been with the Trust for over 15 years. Ces, as we know her, enjoys the variety that comes with her role and loves seeing the residents happy and smiling, and having fun. Ces has had many job roles over the years, including housekeeper, laundry assistant, and activity coordinator. Ces loves the friendly home-from-home atmosphere at St Wilfrid's.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Wilfrid's Priory Care Home to verify any information. View our terms and conditions. St Wilfrid's Priory Care Home has an Enhanced Service - more info.