St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ
Review Us
10 51 Reviews
  • St Wilfrid's Priory Care Home, Arundel
St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with stunning views of the historic castle and gardens, where you can join in with the wide range of activities taking place on a daily basis.

Set in a beautiful Grade II listed castle in West Sussex, home environment has been designed to enhance the quality of life for residents and incorporates a number of features to promote warmth and a sense of tranquillity.

A talented chef and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value, and cater for individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join. The menus change daily and the kettle is always on, so hot drinks are available throughout the day.

A friendly, professionally trained team are on hand around the clock to give you the support you need when you need it. If you like to lead a fulfilling and independent lifestyle, they are here to help you however you wish to spend your day. The team is composed of the Home Manager, Dementia Lead, Activities Coordinator, Carers, Admiral Nurse, Care Leads, Housekeeping Team, Chef and a Handy Person.

Staff would really love to meet you and show you around St Wilfrid’s Arundel Priory. To make sure they have plenty of time to find out about your needs and introduce you to the key members of the team, they recommend you contact them in advance to book an appointment. Alternatively, they welcome you to drop in and see them if you are passing.
Show St Wilfrid's Priory Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Hiller (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (4)

St Wilfrid's Priory Care Home Reviews (51)

10

St Wilfrid's Priory Care Home has a Review Score of 10 (9.958) out of 10, based on 10 reviews in the last 2 years.
Over all time St Wilfrid's Priory Care Home has 51 reviews.

Overall Experience
  • 38
  • 12
  • 1
  • 0
  • 0
Date Published
  • 51
  • 7
  • 7
  • 10
  • 41
Reviewer Connection to St Wilfrid's Priory Care Home
  • 14
  • 10
  • 7
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 21-40
Review from M P (Wife of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred from the hospital after a stroke in September 2021. He needed a lot of care and attention, which I was not able to give him because of my own health and age problems. He had lots of falls due to his poor health. I was happy he was in a safe place as it was impossible for me
to lift him when he fell.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Juliet N (Niece of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having the privilege of being allowed to be an essential caregiver for my relative over recent months, I have been witness to the unstinting kindness of the staff at St Wilfred’s. I cannot praise highly enough the care they gave to my relative and for the kindness shown to me and other family members
also. I have also gained insight into how hard these amazing people work - and that they manage to do it with such humour (the vast majority of the time) is well, almost saintly.
I want to thank them for the seen and, perhaps more significantly, all of the unseen ways they looked after my relative with tenderness, warmth and compassion.
The staff really became a second family for my relative, and I genuinely feel the same way; respect and love are what I feel for them - they are a truly exceptional team, and no superlative is wasted on them. I thank them all from the bottom of my heart; they are extraordinary and wonderful human beings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer G (Respite Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff (except for one lady) were lovely and very kind as far as they were able. Very short staffed - only three carers for 19-people! Unfortunately, because of carers having to care for a lot of the residents who were bedridden and whom many had Alzheimer's, they had little time to take care of
my husband - not their fault! Food wonderful. Plumbing dreadful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Resident) assisted by family/friend published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living at St Wilfrid's and enjoy my life there. The staff are very kind and help me where needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen G (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were placed in a difficult distressing position by existing home care providers who showed no compassion or understanding. Fortunately, I had been in contact with the manager at St Wilfrid's Priory over the previous few months. At very short, we have been able to move my mother into the Priory for
a month of respite care whilst we reassess her situation. The manager has provided support and assistance when we most needed it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek H (Brother of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was transferred to St Wilfrid's in September 2020 following a month's stay in the hospital where he was diagnosed with a malignant inoperable brain tumour. We did not choose St Wilfrid's ourselves. The residential home was selected by Social Service when it became necessary for my brother
to leave the hospital in the midst of the pandemic. I live near Bristol, which meant adding almost half an hour each way to my journey. Having said this, I can not think that any residential home would have been more caring to my brother in his final months. The staff were always happy to talk about him when I was unable to visit due to Covid restrictions, and they were also quick to telephone me if any matters had arisen concerning my brother's well being.
My visits to see him was always conducted in a safe manner, and all staff I encountered were cheerful and helpful to me to ensure that our meetings derived maximum benefit to all parties.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lars O (Brother of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to St Wilfrid's in May after spending some time in hospital. I myself have not yet had the opportunity to visit her there, but what she says it is a very nice home. She has received a very nice reception from the staff and has only praise for the staff and the surroundings. Me and my
family here in Sweden are very grateful and happy that she has come to such a nice place as St Wilfrid's.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff E (Son of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff have been approachable, helpful and responsive whenever I’ve met them or needed to contact the home. My parents speak highly of the care they are receiving. Although the building is not best suited to be a care home it does enable the creation of a homely setting that is a long way from the
institutional atmosphere that can exist in some larger, purpose built, homes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All right, friendly. Food good. Nurses excellent, Feel good and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was admitted here after having several falls and becoming very confused. I have been treated with great kindness and have had no trouble with my forgetfulness. The regime is very liberal and easy to live with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret (Daughter of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother lived for more than four years at St Wilfrid’s Priory and was very contented there, she often told me so. The care she received was very good, and during the final months of her life, when Mum’s needs were considerable, it was exceptional. Staff were at all times caring and compassionate towards
her and supportive of me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth (Daughter-in-law of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residence has a homely feel to it, and it spotless. Whilst it may not be very modern the architecture, environment and gardens are beautiful. I cannot fault the staff who are superb, professional, kind, courteous and friendly and went out of their way to make you feel welcome.
A minor issue at
the beginning was dealt with swiftly. The staff were clearly upset that my mother in law had been distressed and were at pains to reassure her and resolve a difficult situation, above and beyond what I would hope for.
The food was excellent and certainly plentiful. The ‘maintenance man’ was an absolute delight and when her mobile phone charger was broken he organised another one on an online retailer for her. Her pre-assessment was easy and did not require vast amounts of paperwork.
Whenever I walked around the building I saw residents being well cared for if needed, and allowed their independence when appropriate. As a nurse of 47 years, I was very impressed indeed with the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandy B (Niece of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt of 104 moved into St Wilfrid's six months ago extremely reluctantly - having 'managed perfectly well' before. It took her a while to settle but she now tells me she is lucky, she has a lovely room and the food is excellent (though there is sometimes a delay in serving and assisting with cutting
up food). And staff are extremely kind. The activities organiser tries hard to lay on activities which will catch the imagination of all residents even if they don't all engage as much as they could. If my aunt could wish for 'extras', it would be an opportunity for more one to one conversations with someone interested in her life story. She would love to have contact with young children, having been a Barnados nurse and nanny all her life, so I will be interested to see how the contact with the local primary school develops, and she loves it when visitors bring in their dogs. We are happy she is safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin (Son of Resident) published on 26 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The site is attractive and adds a more human approach. The staff are efficient and very friendly. Their approach to their job is very similar to what they would do for their own family, and this is exactly what we need.
I have noted that most of the staff have been there for many years which shows
stability and dedication to their jobs, and the residents benefit from this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick B (Son of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives at St Wilfrid's-Arundel Priory is terrific. She really enjoys her interactions with the staff and she is happy and healthy as a result. I would also like to say that the management of St Wilfrid's-Arundel Priory has been extremely supportive of not just my Mother but
my brothers and I, by responding with sensitivity and respect for individual circumstances. The administration has acted quickly and helpfully to the many questions and queries I have sent them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R T (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after in an exemplary fashion. The staff are extremely caring and attentive, cheerful and very friendly. She could not be in a better place. The home is spacious and airy with beautiful grounds with easy access. Above all my mother is happy there and very appreciative of everything
that staff do for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B C (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the Priory for six months. She has received kindness and respect from the staff and in return, she loves them all. The food is of an excellent "homemade" standard though it took her time to settle into the huge gaps between supper and breakfast. The laundry is beautifully done.
The matron runs a happy ship. The laundry man comes instantly when required. The gravel in the car park is far too large and is impossible for the elderly to walk on or to push a wheelchair.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Niece of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I helped my cousin bring my aunt back from France and my first memories were of calmness and kindness. My aunt was very angry at being brought to a residential home but the nurse who admitted her was very good and calmed her and gave her time.
She was happy there afterwards and was looked after so
well.
She was always clean and tidy and her hair was done beautifully, which was important to her as she was always particular about her appearance.
The staff always had her dressed and ready in her wheelchair, so I could push her to the pub for lunch which she enjoyed.
I am an SRN and was very impressed with here excellent care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been at St Wilfred's for 10 months now and have received loved and care front he staff far beyond our expectations. My mother recently passed away at the care home and the way in which her final days were handled by the staff were exemplary. They continue to give my father wonderful
care and attention at a very difficult time for him. They are Angels and should be recognised as such!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Sister of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was at The Priory for 4 years until her death last January, and during this time I found the atmosphere there happy, friendly and caring. I can't fault the care she received, especially at the end of her life.
My knowledge of food and activities is limited, but when I had a meal there it
was well cooked and nourishing and I know the are a variety of activities held inside and in the grounds of The Priory besides outside trips. My sister was happy there and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.958)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for St Wilfrid's Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for St Wilfrid's Priory Care Home is calculated as follows: ( (115 Excellents x 5) + (5 Goods x 4) ) ÷ 120 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Wilfrid's Priory Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (6)

Lorraine

Lorraine Hiller

Job Title: Home Manager Joined: 2024

Lorraine joined St Wilfrid’s as Home Manager on March 24.


Lorraine has worked in the care industry for over 28 years, starting as a carer and working her way through the ranks to Home Manager.


Lorraine has completed her NVQ levels 2, 3, 4, and 5.


She says, ‘I like to make people happy and wanted to create a home-from-home experience in all my roles. I find my job role very rewarding being able to make such a positive difference to the lives of others. I pride myself on treating others no differently from how I would treat my own family.


Outside of work, Lorraine loves spending time with her family, walking and swimming.

Laura

Laura Booker

Job Title: Care Leader Joined: 2019

Laura Booker has been with St Wilfrid’s Priory since 2019, starting as a day carer and working her way up.


Laura enjoys working in the surroundings of Arundel Castle and working alongside a caring and fantastic team. Laura finds her job very rewarding and loves to see the smiles on residents' faces and them enjoying themselves.


In her spare time, Laura loves travelling, spending time with friends and family, and being at the beach.

Amanda

Amanda Scarbrow

Job Title: Laundry Assistant Joined: 2022

Amanda Scarbrow has been with the Trust and St Wilfrid’s Priory since Oct 2022. She works as a laundry assistant and loves her job because each day is varied. Amanda enjoys chatting with the residents and having a laugh with them. She gets great satisfaction from cleaning and ironing the residents’ clothes and repairing them if needed, and she enjoys being part of a caring team.

Rhys

Rhys Saunders

Job Title: Kitchen Assistant Joined: 2022

Rhys Saunders began working with OSJCT and St Wilfrid’s Priory at the beginning of December 2022. He started working as a Bank housekeeper and found that he liked working with the team and the residents so took a permanent role in the kitchen. As a kitchen assistant, Rhys plays an important role in creating the delicious, nutritious meals that our residents so enjoy.

Tania

Tania Woodburn

Job Title: Care Leader Joined: 2019

Tania Woodburn started her career with St Wilfrid’s Priory four years ago as a night carer. Since then, she has progressed to become a care lead and has been doing that job since 2021. She enjoys her role thanks to the fantastic team and lovely residents who make St Wilfrid's a very special place to work. Tania also loves having the castle on our doorstep!

Cecilia

Cecilia Raggett

Job Title: Carer Joined: 2008

Cecilia is one of our carers at St Wilfrid’s Priory. She has been with the Trust for over 15 years. Ces, as we know her, enjoys the variety that comes with her role and loves seeing the residents happy and smiling, and having fun. Ces has had many job roles over the years, including housekeeper, laundry assistant, and activity coordinator. Ces loves the friendly home-from-home atmosphere at St Wilfrid's.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Wilfrid's Priory Care Home to verify any information. View our terms and conditions. St Wilfrid's Priory Care Home has an Enhanced Service - more info.