Old Station House

Old Station Yard, off Abbey Close, Abingdon OX14 3US

Old Station House, Abingdon, Oxfordshire
Old Station House, Abingdon, Oxfordshire
Old Station House, Abingdon, Oxfordshire

Old Station House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Carol Flynn (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 43

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Old Station House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Old Station House has a Review Score of 9.6 (9.614)

The Review Score of 9.6 (maximum of 10) for Old Station House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Old Station House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Old Station House is calculated as follows: ( (184 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 280 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Old Station House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Old Station House?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Old Station House

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    6
  • Volunteer
    4
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

This place really is a home for its residents. The rooms are lovely and there is a friendly atmosphere. The food is good, with plenty of choice and individual needs and wishes catered for.
All the staff, from management to carers to cleaners are friendly, caring and helpful and the residents are so well looked after and nurtured. The activities coordinator is excellent - so many trips out as well as in-house activities, including keeping minds and bodies active.
He even recently organised a trip out for a group but centred around my mother to her hometown for a trip down memory lane.
It is always clean and well maintained - the maintenance man often goes over and above to help residents out. Good security.
Christmas was great for the residents, to the point that my mother preferred to stay there than come to us.
Visitors and families are always welcomed, can join in activities and meal times if they wish, and go on/help with trips.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A lovely environment.
The activities on offer are excellent.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very kind and helpful staff. Comfortable rooms and good food choice. I am quite happy being here.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely environment. Very friendly staff.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good staff. I really like my room here. Very comfortable.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I've had a wonderful experience here, although I wish there were more staff available when I need them.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mother received from 2014 - 2017 was second to none. The attention from the carers was always kind and thoughtful.
The activities arranged by the staff were marvellous, interesting and fun. Visits to garden centres, lunches out, river trips, Tai Chi, bowling, singing, crossword club, crib, scrabble and films something for everyone. Visits from church groups.
It was her home and her family were always made welcome. To be discharged from hosptial and receive end of life care at Old Station House where she knew and loved the staff and her family could be with her was dignified and perfect. We can't thank them enough.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely atmosphere in the home from the moment you walk in the door. Staff cheerful, kind and attentive. Always ready to help. Plenty of well organised and interesting activities.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent!! Very happy.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are extremely pleased with the care and support is given to our relative. Given the advanced state of dementia, it would be very easy for staff to pay him little attention. In practice, however, they take great care to provide him with stimulation and involve him in activities. Friends and relatives are always welcomed at any time.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother became seriously ill and subsequently died at the home.
The staff could not have been kinder and more comforting to Mum, spending much time with her to keep her company.
During her time at the home, Mum enjoyed many activities and social events and took part in games which kept her mind stimulated.
Staff were always supportive and caring and it was reassuring to know that she was being well looked after.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My aunt moved into the care home in November 2016, unfortunately, she only lived for 3 months. During this time she received outstanding care and support from the care staff and the end of life staff.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Today I came down to go to the hairdresser and I had a very happy experience to go ice skating in my wheelchair with other residents. After a swirl around on the ice, we were treated to a cup of coffee which made my day.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really enjoy volunteering at Old Station House - everyone is so welcoming and friendly. There is a lovely, calm atmosphere and the staff are helpful and well-trained. The thing I enjoy the most is talking to the residents. I also enjoy helping out with outings and interacting with residents that I don't normally see. One particular thing I admire was when a distressed resident with dementia was very agitated but a member of staff handled the situation calmly.

How likely would you be to recommend Old Station House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good variety of activities, Monday to Friday both afternoons and mornings. Staff I've been in contact with are cheerful, friendly, helpful and easily approachable. The residents are happy which proves that the Old Station House is a happy home.

How likely would you be to recommend Old Station House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother was a resident at Old Station House for over 3 years. She was treated with respect and kindness and was well cared for until her death (at Old station House) in November 2015.
She enjoyed the activities and was grateful that although she wasn't at home, she was in a good place.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home makes me feel loved and safe, the staff here bring me things but make me do independent things as well. I like to go out with a member seeing the beautiful flowers and hearing the birds, I love seeing my friends and family when they visit.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Living in this home makes me feel like I'm home. I felt alone before and now I can speak to people and I can talk to someone. The staff here are friendly, they call you by your own name.

The activities here are very fun and very interesting, I love the music they provide for us. I love to see my daughter and my grandchildren, sometimes they surprise me but it's great seeing a familiar face.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I prefer being home with my family around me. The staff here are lovely people, this morning I did some exercise and I enjoyed doing some of the activities her. All the other residents are very easy to talk to and be around. My flat is very big and comfortable for me. I'm an outdoor person so I love to be outside more with the staff.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Old Station House is a bright and welcoming home - busy with activity but homely. The staff work hard with sometimes limited resources and are short staffed a lot of the time. They remain dedicated to the residents and the majority are given good and dignified care. There is always room for improvement though.

Food is average and needs more care - meat should be tender - not tough, with more variety. Less tinned options.
The activity programme is undeniably excellent - the activity co-ordinator is one in a million and is hugely appreciated.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I come each Friday to help with the quiz or the musical bingo, I also go around and talk to some of the residents who are in their bedrooms and don't join in with the activities.
I also go on trips with the residents if they have not got enough helpers. I used to work in a care home so I know helpful extra help is, and my mother was in a home so I know how boring it can be without anything going on.

How likely would you be to recommend Old Station House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My time that I've spent at the care home has been really enjoyable. The staff are lovely and easy to get along with, the residents are the loveliest people I've ever met. I have had such an amazing experience here working with the residents and doing the activities with them.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

December 2015 my nanny decided it was time to pass away, words cannot describe how much strength myself and my family got from all the staff at Old Station House. Their compassion and love shown to my nanny was incredible as they often went over and beyond their job role. Writing this review gives me tears, but happy tears that my nanny spent the last few years in a fun, supportive, caring environment. Dying knowing not only her family loved her but every member of staff at Old Station House.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived at Old Station House for 18 months. She loved the home, her flat and the staff. Her life was greatly enriched by the many activities that took place in the home and the regular trips out, including trips out for lunch to local pubs and visits to local attractions. Mum's needs became, more complex as her dementia set in and she made a decision that she did not want to go on any longer. The staff at the home assured me that she could stay in the home to the very end and supported the whole family get through a very difficult period. The care and attention given to my mum in her final days was faultless.

How likely would you be to recommend Old Station House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Carol

Carol Flynn

Job Title: Home Manager

Joined: 2009

Description:

Old Station House is situated on the site of the old railway station in Abingdon, adjacent to Waitrose superstore in the centre of the town. The home has 43 residents who are looked after by a highly dedicated team of just over 50 staff who include, carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Care Leaders.

Carol Flynn has been the manager of Old Station House since 2009. She has worked at the home since it opened in 1996 and has worked as a care assistant, team leader and assistant manager before becoming the home’s manager.
Carol has always enjoyed caring for the elderly since working as holiday relief for her mother and father when they were wardens of sheltered housing in Oxford.

Carol has achieved the Registered Manager’s Award and NVQ level 4 in care. Carol has, in the past, been an NVQ assessor and verifier and realises the importance of the qualification in care for all the staff. She has completed numerous short courses covering all aspects of caring for the elderly.

Carol sets high standards of conduct and performance for herself and her staff and she is very proud of her home and wants the best of care for her residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Old Station House