Old Station Yard, off Abbey Close, Abingdon OX14 3US
Old Station House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.
All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
Group: The Orders of St John Care Trust
Person in charge: Carol Flynn (Manager)
Local Authority / Social Services: Oxfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 43
Rooms with ensuite WC: 43
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Old Station House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Old Station House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Old Station House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.624 for Old Station House is calculated as follows: ( (217 Excellents x 5) + (97 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 327 Ratings = 4.624
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Old Station House is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Old Station House has a Review Score of 9.6 (9.624) from 28 Reviews
Review submitted from a Postal Card by Caroline E (Daughter-in-law of Resident) on Wednesday 31 January 2018. Relates to January 2018.
Caring.
Encouraging.
Good communication with families.
Good, individual and personal care.
Good facilities/accommodation.
Good variety of activities.
Friendly on-hand staff.
Comprehensive admission process
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Barbara M (Sister of Resident) on Thursday 25 January 2018. Relates to January 2018.
Dedicated staff and access to the manager and care assistants is always possible. The care given to service users is exceptional and are the given chance to be as independent as possible. Encouragement is given to service uses to pursue any interests or hobbies they may have. Excellent care home and feel very fortunate that my brother has a place here.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Website Submission by Sue D (Daughter of Resident) on Friday 19 January 2018. Relates to January 2018.
My father has been at Old Station House for 6 months now and the staff are incredible. As Dad has got worse, the staff continue to adapt and increase what they do for him to try and keep him engaged and, most importantly, safe.
They went the extra mile for Christmas Day, Boxing Day and New Year's Day, bringing residents together for their special meals with all the trimmings and making me very welcome as I wanted to be with Dad all day on those days as he was no longer able to leave the home. The staff team are also there for me as I struggle sometimes seeing how Dad is changing. I am so grateful to all the team for everything they do for Dad, and for me.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Website Submission by Robin (Son of Resident) on Friday 19 January 2018. Relates to January 2018.
Old Station House provides comfortable, well equipped individual rooms/flats where residents can sit during the day if they wish, without being reliant on the day room or other communal spaces. Meals can be served to a resident in their own room, if they are uncomfortable with eating socially; support with eating is available when necessary. We hear complaints about the food now and again but have no means to assess the quality objectively.
OSH provides a varied programme of in-house activities organised by the home's activities co-ordinator. They include coach trips out to garden centres, pubs and other local facilities as well as indoor activities, including provision for blind and partially sighted residents. OSH has a conservatory and an enclosed garden for residents and guests to sit in.
The standard of care is generally excellent and the manager is always ready to discuss and deal with any concerns.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Website Submission by Barbara T (Daughter of Resident) on Thursday 18 January 2018. Relates to December 2017.
This place really is a home for its residents. The rooms are lovely and there is a friendly atmosphere. The food is good, with plenty of choice and individual needs and wishes catered for.
All the staff, from management to carers to cleaners are friendly, caring and helpful and the residents are so well looked after and nurtured. The activities coordinator is excellent - so many trips out as well as in-house activities, including keeping minds and bodies active.
He even recently organised a trip out for a group but centred around my mother to her hometown for a trip down memory lane.
It is always clean and well maintained - the maintenance man often goes over and above to help residents out. Good security.
Christmas was great for the residents, to the point that my mother preferred to stay there than come to us.
Visitors and families are always welcomed, can join in activities and meal times if they wish, and go on/help with trips.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Bill D (Resident) on Monday 6 November 2017. Relates to October 2017.
A lovely environment.
The activities on offer are excellent.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Doreen J (Resident) on Monday 6 November 2017. Relates to October 2017.
Very kind and helpful staff. Comfortable rooms and good food choice. I am quite happy being here.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Mick S (Resident) on Tuesday 24 October 2017. Relates to October 2017.
Lovely environment. Very friendly staff.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Ted D (Resident) on Tuesday 24 October 2017. Relates to October 2017.
Good staff. I really like my room here. Very comfortable.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Audrey G (Resident) on Tuesday 17 October 2017. Relates to October 2017.
I've had a wonderful experience here, although I wish there were more staff available when I need them.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Sue H (Daughter of Resident) on Friday 30 June 2017. Relates to June 2017.
The care my mother received from 2014 - 2017 was second to none. The attention from the carers was always kind and thoughtful.
The activities arranged by the staff were marvellous, interesting and fun. Visits to garden centres, lunches out, river trips, Tai Chi, bowling, singing, crossword club, crib, scrabble and films something for everyone. Visits from church groups.
It was her home and her family were always made welcome. To be discharged from hosptial and receive end of life care at Old Station House where she knew and loved the staff and her family could be with her was dignified and perfect. We can't thank them enough.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by C R (Daughter of Resident) on Wednesday 28 June 2017. Relates to June 2017.
Lovely atmosphere in the home from the moment you walk in the door. Staff cheerful, kind and attentive. Always ready to help. Plenty of well organised and interesting activities.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Anthony C (Resident) on Wednesday 21 June 2017. Relates to June 2017.
Excellent!! Very happy.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth N (Sister-in-law of Resident) on Thursday 15 June 2017. Relates to June 2017.
We are extremely pleased with the care and support is given to our relative. Given the advanced state of dementia, it would be very easy for staff to pay him little attention. In practice, however, they take great care to provide him with stimulation and involve him in activities. Friends and relatives are always welcomed at any time.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Rodney G (Son of Resident) on Monday 8 May 2017. Relates to April 2017.
Mother became seriously ill and subsequently died at the home.
The staff could not have been kinder and more comforting to Mum, spending much time with her to keep her company.
During her time at the home, Mum enjoyed many activities and social events and took part in games which kept her mind stimulated.
Staff were always supportive and caring and it was reassuring to know that she was being well looked after.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Christopher W (Nephew of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My aunt moved into the care home in November 2016, unfortunately, she only lived for 3 months. During this time she received outstanding care and support from the care staff and the end of life staff.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Mona S (Resident) on Wednesday 7 December 2016. Relates to November 2016.
Today I came down to go to the hairdresser and I had a very happy experience to go ice skating in my wheelchair with other residents. After a swirl around on the ice, we were treated to a cup of coffee which made my day.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Jessica K (Volunteer) on Monday 21 November 2016. Relates to November 2016.
I really enjoy volunteering at Old Station House - everyone is so welcoming and friendly. There is a lovely, calm atmosphere and the staff are helpful and well-trained. The thing I enjoy the most is talking to the residents. I also enjoy helping out with outings and interacting with residents that I don't normally see. One particular thing I admire was when a distressed resident with dementia was very agitated but a member of staff handled the situation calmly.
How likely would you be to recommend Old Station House? Likely
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Review submitted from a Postal Card by Maurice S (Volunteer) on Thursday 10 November 2016. Relates to October 2016.
Good variety of activities, Monday to Friday both afternoons and mornings. Staff I've been in contact with are cheerful, friendly, helpful and easily approachable. The residents are happy which proves that the Old Station House is a happy home.
How likely would you be to recommend Old Station House? Likely
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Review submitted from a Postal Card by Pam M (Daughter of Resident) on Wednesday 21 September 2016. Relates to November 2015.
My mother was a resident at Old Station House for over 3 years. She was treated with respect and kindness and was well cared for until her death (at Old station House) in November 2015.
She enjoyed the activities and was grateful that although she wasn't at home, she was in a good place.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Elsie C (Resident) on Wednesday 4 May 2016. Relates to April 2016.
The home makes me feel loved and safe, the staff here bring me things but make me do independent things as well. I like to go out with a member seeing the beautiful flowers and hearing the birds, I love seeing my friends and family when they visit.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Dorothy T (Resident) on Wednesday 4 May 2016. Relates to April 2016.
Living in this home makes me feel like I'm home. I felt alone before and now I can speak to people and I can talk to someone. The staff here are friendly, they call you by your own name.
The activities here are very fun and very interesting, I love the music they provide for us. I love to see my daughter and my grandchildren, sometimes they surprise me but it's great seeing a familiar face.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Georgina R (Resident) on Thursday 28 April 2016. Relates to April 2016.
I prefer being home with my family around me. The staff here are lovely people, this morning I did some exercise and I enjoyed doing some of the activities her. All the other residents are very easy to talk to and be around. My flat is very big and comfortable for me. I'm an outdoor person so I love to be outside more with the staff.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Tuesday 23 February 2016. Relates to February 2016.
Old Station House is a bright and welcoming home - busy with activity but homely. The staff work hard with sometimes limited resources and are short staffed a lot of the time. They remain dedicated to the residents and the majority are given good and dignified care. There is always room for improvement though.
Food is average and needs more care - meat should be tender - not tough, with more variety. Less tinned options.
The activity programme is undeniably excellent - the activity co-ordinator is one in a million and is hugely appreciated.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Beryl W (Volunteer) on Monday 15 February 2016. Relates to February 2016.
I come each Friday to help with the quiz or the musical bingo, I also go around and talk to some of the residents who are in their bedrooms and don't join in with the activities.
I also go on trips with the residents if they have not got enough helpers. I used to work in a care home so I know helpful extra help is, and my mother was in a home so I know how boring it can be without anything going on.
How likely would you be to recommend Old Station House? Likely
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Review submitted from a Postal Card by Jamie D (Volunteer) on Monday 15 February 2016. Relates to February 2016.
My time that I've spent at the care home has been really enjoyable. The staff are lovely and easy to get along with, the residents are the loveliest people I've ever met. I have had such an amazing experience here working with the residents and doing the activities with them.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by E C (Granddaughter of Resident) on Wednesday 20 January 2016. Relates to December 2015.
December 2015 my nanny decided it was time to pass away, words cannot describe how much strength myself and my family got from all the staff at Old Station House. Their compassion and love shown to my nanny was incredible as they often went over and beyond their job role. Writing this review gives me tears, but happy tears that my nanny spent the last few years in a fun, supportive, caring environment. Dying knowing not only her family loved her but every member of staff at Old Station House.
How likely would you be to recommend Old Station House? Extremely Likely
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Review submitted from a Postal Card by Jenni (Daughter of Resident) on Monday 11 January 2016. Relates to December 2015.
My mother has lived at Old Station House for 18 months. She loved the home, her flat and the staff. Her life was greatly enriched by the many activities that took place in the home and the regular trips out, including trips out for lunch to local pubs and visits to local attractions. Mum's needs became, more complex as her dementia set in and she made a decision that she did not want to go on any longer. The staff at the home assured me that she could stay in the home to the very end and supported the whole family get through a very difficult period. The care and attention given to my mum in her final days was faultless.
How likely would you be to recommend Old Station House? Extremely Likely
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February 2018
Recipient: The Orders of St John Care Trust
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Orders of St John Care Trust
Date: Saturday 01 Apr 2017
February 2016
Recipient: The Orders of St John Care Trust
Date: Monday 15 Feb 2016
Job Title: Home Manager
Joined: 2009
Description:
Old Station House is situated on the site of the old railway station in Abingdon, adjacent to Waitrose superstore in the centre of the town. The home has 43 residents who are looked after by a highly dedicated team of just over 50 staff who include, carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Care Leaders.
Carol Flynn has been the manager of Old Station House since 2009. She has worked at the home since it opened in 1996 and has worked as a care assistant, team leader and assistant manager before becoming the home’s manager.
Carol has always enjoyed caring for the elderly since working as holiday relief for her mother and father when they were wardens of sheltered housing in Oxford.
Carol has achieved the Registered Manager’s Award and NVQ level 4 in care. Carol has, in the past, been an NVQ assessor and verifier and realises the importance of the qualification in care for all the staff. She has completed numerous short courses covering all aspects of caring for the elderly.
Carol sets high standards of conduct and performance for herself and her staff and she is very proud of her home and wants the best of care for her residents.
Job Title: Activities Coordinator
Joined: 2008
Description:
Activities form a core part of the care plan for residents at Old Station House who are regularly are treated to outings and events under the care of Activities Coordinator, Jeffrey Denton. Jeffrey has been with the Trust for 10 years, and strives to come up with fresh and new ideas to keep residents on their toes and excited about life.
Jeffrey loves his job, and says no day is the same as the one before. He is popular with both residents and volunteers, and says he tries to stay positive, eventful and cheerful.
Jeffrey has a NVQ Level 2 in Care and Activities.
In his spare time, Jeffrey entertains with comedy, singing and playing music, and keeps fit with football, squash and badminton.
There are currently no Care Home Idol entrants who have performed at Old Station House