Old Station House

The home is scrupulously clean and feels very safe but the main heart of the community is the staff. They genuinely care for the residents and can always tell me how Mum is when I ring, as if she were the only one of their patients - not one of the many they so carefully care for. The ethos of the place is one of humour and love, led by the brilliant management team. Thank you so much for taking the worry and strain from my husband and I over the last four and a half years.

The staff are very caring and the activities organised are second to none. The atrium is a lovely space to get people together. It is light airy and such a good size and all have an ensuite bathroom which make them feel like your own flat rather than a room.

Staff very caring and good levels of entertainment.

Dad receives exemplary care at Old Station House. The facilities and staff are very good. Any queries are answered by the Admin quickly. 5-star all around.

Since entering Old Station House in July, Mum has adjusted to a new style of living well due to the attention of the staff. The care manager is extremely efficient and helpful. Unfortunately, she is not getting the full experience of Old Station House due to Covid. The Activities Coordinator is a very personable and efficient staff member.

The care my mother receives is excellent. The staff are patient and caring and the home keeps them entertained and included in things. We are very happy with all aspects and my mother joins in and mixes in more now than she has in the last 10 years.

My father has received excellent care whilst he was in Old Station House. The staff have always been thoughtful, caring and friendly.

Staff always take the time to help with any queries I have. My brother is being cared for at a standard our mother always wished for, and that gives me great peace of mind. Thank you to everyone who's helping to make my brother happy.

Care and support received is second to none. The staff were like family to my brother throughout his time there, and nothing was too much trouble. Morale is high which cannot have been easy at these difficult covid times. A cheerful and friendly atmosphere is obvious at all times.

My mother has settled into a restful, clean, well-kept home. Both my mother and myself are very satisfied.

Excellent care home. My experience in mixing with staff has been very good. Very caring staff and even under pressure are kind and helpful. All residents are treated with respect and dignity.

The standard of care could be improved. Rooms and corridors are not always as clean as they should be. Not an easy job with so much movement going on. The degree of personal care my wife receives is generally good but some areas are poor. She has two hearing aids, without which she is almost totally deaf. One was lost a few days ago, and today the other did not have any battery in. Not very good as she then lives in a world without communication. All this was reported this morning, at which point no action at all had been taken, although the loss of one aid was reported some days ago. There are good efforts at activities, but it is a pity there are none at weekends, though.

My mother lived at Old Station House for over eight years. The care she received throughout that time was excellent. The staff respected her choices and treated her as an individual. They respond promptly to any concerns they had about her well-being and always kept us informed. They have been consistently caring and always treated her with dignity. We have always felt welcome to visit her at any time. I would highly recommend Old Station House.

My mother was a resident but died in 2016. I have remained in contact with the home as a volunteer. The home is a caring, supportive environment with an excellent activity programme. It is a bright, airy building and resident rooms are very comfortable and homely.

Mum is a resident in Old Station House. She has settled well, and I'm happy with the care she receives. Staff are easy to talk to and always willing to listen and to help with any concerns.

All the staff are friendly too. It is a huge relief for us as a family that he enjoys it here.

Fairly good - enjoy most activities.

It is all pretty good. The outings are very good.

Regular and fun activities with all residents participating.

I have two friends who are resident who I visit usually once a week. I have not witnessed all respects of their care but reports from them and relatives are positive. The staff I meet are always cheerful, helpful and caring and the atmosphere generally is very good.