






Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all...
Care Provided by Ermine House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ermine House for full pricing details and T&Cs.
Contact Ermine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Cross(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Ermine House Reviews (64)
Ermine House has a Review Score of 9.3 (9.263) out of 10, based on 11 reviews in the last 2 years.
Over all time Ermine House has 64 reviews.
Over several years the staff have been very good dealing with my mother in law and this month have been excellent to increase the level and quality of care and support. The standard of food supplied depends on which chef has produced the meal, therefore I have not scored this aspect.
Thank you for taking the time to write your review, the team really appreciate the feedback.
Mum has been a resident in Ermine House for over 9 years, In this time the staff have been an extended family to her. Unfortunately she has been put on end of life care and the staff have stepped up to support physically and emotionally this need without complaint, having compassion and patience throughout.
Thank you for taking the time to write your kind review at this difficult time, the team really appreciate the feedback.
Came in for respite again for one week. Staff amazing as usual, friendly, helpful and caring. Will be back in August. Looking forward to it.
Thank you so much for your kind feedback. We're delighted to hear that you had a lovely break and that you found us friendly and caring. We do look forward to having you staying with us again. Your lovely comments will be shared with everyone, and they mean a great deal to the team
The staff at Ermine House are very friendly, caring, and helpful. They supported my sister with compassion and respect. Nothing was too much trouble, and she made some friends whilst she was being cared for. The food was lovely, and they encouraged her to eat, although she lost her appetite, sometimes even going off the menu to make her something she liked.
Thank you so much for your kind feedback. We're delighted to hear that your sister felt well cared for and supported with compassion and respect here at Ermine House. It's wonderful to know she made friends, enjoyed the food, and felt encouraged and looked after by our team - even when her appetite was low. Your lovely comments will be shared with everyone, and they mean a great deal to the team.
My mother died recently aged 97. For the past 2 and a half years, she has had respite care at Ermine House for 2 weeks, 4 times a year. I cannot praise the staff enough. They are kind, caring, and well organised. We could rest easy knowing she was in safe hands and receiving the best care.
Thank you for taking the time to write your lovely review. The team really appreciate all your kind feedback. We will pass on your comments to the team so that we can praise our staff or to improve our services.
During the past 4 years, my mother has been in Ermine House the manager and staff have always been welcoming and open. The day-to-day running of this home is exceptional, including trips, activities and social events which Mum is happy to participate in. I would never wish for my mum to be cared for and looked after in any other home.
Thank you for taking the time to write your lovely review. We are pleased to hear that you wouldn't want your mum cared for anywhere else, and the team really appreciate all your kind feedback.
Went in with trepidation but was quickly put at ease with the friendly staff. The food was very good with plenty of choice. The kitchen staff were extremely accommodating. I am sure I put weight on. The care was excellent; nothing seemed to be too much trouble. The room was spacious, light and clean.
Thank you for your lovely review. We appreciate all feedback, and I will share your review with our teams. Many Thanks.
The staff and management are very caring. First class!
Thank you for your review, the team really appreciate your kind words.
My mother was a resident at Ermine House for 7 years and suffered from Alzheimer's. She enjoyed participating in the life of the home and built up friendships. She moved to a larger room which she loved and was proud of her ability to use the shower by herself. Having ensuite facilities was not an issue. She passed in December 2024 and the care and compassion of staff that I witnessed and benefitted from in the final days was exceptional. To me the staff who also talked to me about my mum what she got up to, are the most important ingredient and social care.
Thank you for taking the time to write your kind review, and we are sorry for your loss. The team were honoured to have been able to care for your mum for the 7 years she was a resident at Ermine House, and they really appreciate your kind review.
My wife was only a resident for 4 days before she died, so I am unable to give an in-depth review, However, all the staff proved to be sympathetic and caring.
Thank you for taking the time to write your review. We are sorry for your loss, the team were honoured to be able to care for your wife while she was a resident at Ermine House and they appreciate your feedback.
Mum had a lovely premium en suite and the staff were excellent and without exception, they were welcoming and attentive. Mum remained in her room due to poor mobility so I cannot comment on other facilities.
We would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mum's stay with us enjoyable.
I was a resident at Ermine House for 11 days following a hip replacement operation. Although my needs were not as much as expected at all times my care was excellent. I was treated with respect, kindness and patience. I was impressed with all the care shown to fellow residents, particularly the "difficult ones". I was particularly impressed not only with the meals but the care and concern shown by all the kitchen staff.
We would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your stay helpful in your recovery. We loved having you stay with us and wish you well in your further recovery.
Staff have given excellent care and are an asset to the organisation.
We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mum's last few weeks as comfortable as possible.
Both my mother and father in their later years found themselves in need of 24-hour care, Ermine House was our first choice for Mum. The excellent care that she received during her stay and end of life care given by the amazing staff. Made the decision to place father in your caring loving hands. Both of them had amazing quality of life in their final year, months and days was down to the excellent staff who work at Ermine House. Angels on earth, thank you so much - we are better for knowing you.
We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make both your parent's stays as fun and comfortable as possible.
My dad was a resident at Ermine House for just over a year and settled in well. He loved chatting with everyone and enjoyed the first half of his stay. As his dementia progressed his behaviour became more difficult. All the staff were marvellous and treated him with kindness and respect. They also looked after me when I became upset and provided a welcome cup of tea and reassurance. Thank you to everyone.
We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your dad's last few weeks as comfortable as possible.
Thank you for ensuring the final days were safe and happy.
Thank you for your comments, especially at this time. We will share this with our staff.
A fabulous care home. The care they gave my mum was amazing. The chef catered for mum’s needs. Thank you for making my mum’s last few weeks the most enjoyable and comforting possible. You really are a remarkable home
We are sorry for your loss and would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mums last few weeks as comfortable and enjoyable as possible.
My father-in-law was a resident at Ermine House for just over a year. He suffered with dementia and therefore wasn't the easiest of people to care for. The staff at Ermine always showed immense kindness to him, everyone we encountered - carers, cleaners and kitchen staff. Whenever we visited the staff were always friendly and welcoming. We are truly grateful for the care he received. Thank you!
Thank you for your kind review. It is always lovely to get feedback from our residents' families. We will use all feedback to improve our services.
At a very traumatic time in our lives, staff treated us with loving care and personal attention. We felt welcomed into a family.
Thank you for your review. It is always lovely to get feedback from our residents' families. We use all feedback to improve our services.
She loves the home and is happy and contented. She has a very high opinion of the staff and care she receives.
She is well fed and well cared for and appreciates it very much.
We love to hear feedback from our families and I'm glad that your mum enjoys living here. I always chat when she passes my office. We will use your feedback to improve. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ermine House.
There are no upcoming events for Ermine House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Ermine House.
Meet the Team (1)

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care
Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents
Frequently Asked Questions about Ermine House
What types of Care is Ermine House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ermine House have?
There are 43 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ermine House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ermine House to the centre of Lincoln?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ermine House to verify any information. View our terms and conditions. Ermine House has an Enhanced Service -more info.