






Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all...
Care Provided by Ermine House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ermine House for full pricing details and T&Cs.
Contact Ermine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Cross(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Ermine House Reviews (64)
Ermine House has a Review Score of 9.3 (9.263) out of 10, based on 11 reviews in the last 2 years.
Over all time Ermine House has 64 reviews.
Spent the afternoon at a resident and family BBQ, the staff was absolutely fantastic ensuring both residents and families were cared for.
We love to hear positive feedback about events we hold. The summer BBQ was a great success and it was so lovely to have everyone together again. Thank you.
Ermine Hpuse consistently presents an open, friendly and professional level of care. Residents and visitors alike are treated as in house family which is very much appreciated. Thank you for looking after Mum.
Thank you for your feedback about your mum's care home, we use feedback we receive about our services to improve. Thank you again.
I have always been made very welcome by the very friendly staff and my husband is well looked after.
Thank you for your review, it is lovely to hear feedback about the home.
It's been many years caring for Mum twenty-four seven which was taking a toll on us. Being able to get her into daycare and respite has been a life line to us. She loves the home and staff, as we do. It is nice to know she is being cared for when we need a break. We like the home. Staff are friendly, helpful, understanding and keep us involved in any decisions, which gives us peace of mind. Happy home.
Thank you for your review. It is always lovely to get feedback from our residents' families. Ermine House.
The staff were friendly, caring and efficient. The carpet in bedroom 26 needs replacing. Very sticky and smelly. Overall a very good care home and would recommend it.
Thank you for your feedback. I will pass this on to our team.
Ermine House have been wonderful. Mum was always happy, comfortable and well looked after. The staff are marvellous - caring, attentive, friendly. I was always very comforted to know Mum was being so well and kindly cared for. It means such a lot.
Overall, I am very satisfied with the care my mother is receiving. All the staff are friendly and appear to genuinely care for the residents and are dedicated to their profession. My mother was previously at a small care home (18 residents) which I think possibly suited her condition better, but I appreciate the economies of scale and why larger care homes are more financially viable.
I cannot thank the staff enough for the care my mum has been receiving and is still receiving now. Recently Mum was taken into hospital to A&E and was taken back to Ermine House where I knew she would get the best care ever. The staff are so friendly, caring and supportive. I would like to thank you all so much.
I have been impressed with Ermine House from the very first time we arrived. The staff are all caring and nothing is ever too much trouble. I have never heard a cross-word or argument between anyone. The staff never fail to ask my mum how she enjoyed herself when we go out. She is very contented with her place there.
My mum was in Ermine House for 4 years, the care she received was excellent, the family were always made welcome, during covid, they organised safe visiting and kept family informed when in lockdown. When Mum was at end-of-life care, they were all amazing, the care and compassion they showed Mum and family members, helped the family as the end for Mum came. We as a family will never be able to thank them enough for all they did for Mum.
The care and support our mum has received have been excellent. It has been so nice during these difficult times to know that Mum has been so well looked after. On visiting, Mum is always so happy and always looks well cared for in appearance and well supported. We couldn't wish for a better care home.
Our mum initially went into Ermine House for convalescent after her stroke four years ago. My brother and I knew straightaway Ermine House was the right carehome for our mum. After six weeks mum went home but it wasn't long before it was clear she couldn't cope and mum went back into Ermine House. The care, support and attention is excellent. The cleanliness, the food is excellent too. The management and all the staff team provide a high level of care and while covid has been on all the staff have treated our mum like one of their own. The communication was excellent and the support at the end. All the staff were very compassionate and caring. Thank you everyone at Ermine House.
Our mum initially went into Ermine House for respite due to Alzheimer's but this then became a permanent arrangement. The care, support and attention from the staff made her feel very safe and she very quickly referred to Ermine House as her home. The physical environment of Ermine House is very welcoming and homely. The management and staff team provide a high level of care and compassion and there is a great range of social activities which provide fun and stimulation. As a daughter of a resident I always felt welcomed, communication was great, I was very content that Mum was well looked after. During a particularly difficult time, the staff were very compassionate and caring. Thank you everyone at Ermine House.
Ermine House is such a caring and positive place. My mum spent several months here and everyone was so welcoming and made you feel part of one big happy family. The care that was provided was really good with staff ensuring they know each resident as an individual. Medical needs were handled professionally and we were always kept in the loop as a family during the lockdown. The staff ensured contact was still provided by different means.
All of the staff are "diamonds", I don't know how they have coped over this difficult time. On behalf of the family, I would like to take this opportunity to thank all of the staff for looking after Mum.
We visited the home on Christmas Day, and we just wanted to let you know how amazing the particular staff member that dressed up as Father Christmas and gave all the residents a gift with such love and kindness. Even though she was away from her family on Christmas Day, she still was so happy and positive. All of the above made it lovely for our family knowing our Mum/Nan was so well looked after.
No, I will never go in a home! There comes a time when we just can't cope at home alone and when mum went into Ermine House I couldn't see it ending well. But we gave it a chance and staff are great and keep the residents on their toes with a laugh and a joke. Some of the rooms are a little small and could do with a coat of paint. The food and drink are plentiful and the entertainment is good. A ride our on the bus is a treat. Medical care seems good and the staff right from the top are approachable and listen to any problems. It can't be easy with such a mix of people, I can only praise the staff and thank them for their efforts.
My mum has only moved in here a few days. My mum is a different lady so happy and contented, all the staff are wonderful can't do enough for mum, she is eating well. Staff always make us feel welcome. Will definitely recommend Ermine House.
My Mum came into Ermine House for respite while I was away on holiday. The staff made her feel welcome and put us both at ease. She was well looked after, it was clean and everyone was happy. I would definitely let my Mum go there again.
The only other, albeit little, thing is my mum will order something from the menu but when seated will be given something else.
This may be the highlight of her day so would it be possible to provide what is on the menu?
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ermine House.
There are no upcoming events for Ermine House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Ermine House.
Meet the Team (1)

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care
Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ermine House to verify any information. View our terms and conditions. Ermine House has an Enhanced Service -more info.