






Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all...
Care Provided by Ermine House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ermine House for full pricing details and T&Cs.
Contact Ermine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Michelle Cross(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Ermine House Reviews (64)
Ermine House has a Review Score of 9.3 (9.263) out of 10, based on 11 reviews in the last 2 years.
Over all time Ermine House has 64 reviews.
My mum came to Ermine House following the death of my dad who was her carer. Our first impressions were of a home where people cared, but also where residents are involved and can influence how they live their lives there. The staff are patient, kind and attentive, not just with the residents but with their families too. We are more than happy with mums care and her quality of life at Ermine House and we know dad would be too.
Mum and dad have been well looked after. The carers are all lovely and have no trouble recommending this care home to other people.
Ermine House is outstanding with care, hygiene, facilities, support and food. The staff are welcoming, caring and give personal time to listen to each individual residents needs. There is always lots going on. A fantastic place and staff.
The care mum receives is excellent and mum is settled which gives us peace of mind. There are plenty of activities and the food is good. My little granddaughter loves the fuss she gets!
Both my parents were residents at Ermine House for more than a year. The care they received from the very friendly, caring staff was excellent, particularly in their dying days. The home was very clean. All the staff, from management down to the cleaners, were very approachable and helpful. My parents' end of life care was exceptional.
Ermine House and staff go above and beyond to make my mum feel happy, safe and part of the wonderful community that is Ermine House Care Home. I could not be happier with the care she receives.
When I go to visit there is always a nice cheery welcome and when I leave a warm goodbye. In between just seems like one really happy family. Service with a smile especially well received when the tea trolley appears or dinner time beckons. The outside activities give the residents different environments to look forward to and a treat before returning back home.
As family members, we really appreciated the welcome we received and the support provided during difficult times including end of life care.
The care given by Ermine House was very good. There were plenty of activities during the day and some evenings. The staff were caring and kind.
The staff were more than helpful in addressing the needs of Mum in all areas i.e., dressing and assisting, we have seen a positive change, both in attitude and her whole well being since moving into the home. What we thought was going to be a difficult time has been a welcome experience knowing the care she rightly deserves, very pleased with everything.
I thoroughly enjoyed my stay. The staff were brilliant. I had everything I needed and met lovely people. I would happily go back there again. What a lovely place to be.
I was impressed to see that there always activities going on for the Residents.
When Auntie needed end of life care at the age of 94, it was such a relief for us as a family to know she could return from hospital to Ermine House for her final days. She received all of the help and support she needed in such a caring and dignified way.
We are so grateful to Ermine House. Auntie was so happy there.
Mum has been at Ermine House since October 2015 and has settled very well. The home is very well run with an excellent staffing ratio of lovely, warm carers. Although the property was built in the 1960's it appears well maintained and is always beautifully clean. The meals are cooked on the premises and the food looks appetising and is plentiful. There is an activities coordinator and volunteers offering a wide range of things to engage the residents. Mum is very happy at Ermine House and we feel reassured that she is receiving such good care from staff who treat her as an individual.
I have always found the staff to be patient and understanding when dealing with my Dad. They are very helpful and sympathetic to his needs, and have reacted quickly and efficiently when outside help needed. Would recommend the Care Home to anyone.
I visited a resident who was remembered by the staff from a previous respite care. Her room was clean, spacious and comfortable. Staff were very caring and patient with the residents in general.
The staff, are very good to my mother considering the pressure they are under. My mother is happy and settled here, which is all that matters to her family. It puts us at ease knowing that she is being cared for at all times.
All the carers are excellent. It's the best care home in Lincoln. Always there when you want them. They do anything for you if you wet the bed they will change it for you. Activities are very good and you get outings, films, bingo and entertainers.
The home is always a friendly place. Very busy, entertainment for the residents if they want it. The meals always look appetising. and have quite a good choice. One big fault is getting your washing back, but I don't think any home has a perfect solution for that.
Thank you for your kind words about Ermine House, which will be appreciated by the whole team. I am sorry that you have been experiencing problems with return of laundry and can only assure you that we do our best to ensure all our residents get the right laundry back as quickly as possible. Please do not hesitate to come and talk to me if you continue to have any concerns about this.
When I first came into Ermine House in February 2015, I was petrified and very unhappy. It did not take me long to get over the fear of coming into care, because I found the management and carers were extremely caring and helpful. Nothing is too much for them. They are all friendly and very caring. The food is good. The housekeepers do a splendid job as well. All the staff work very hard to make sure that each resident is happy and content. You really could not wish for more wonderful staff. I would never want to leave Ermine House.
It is a good care home, the facilities are good but it would be helpful if details of things to do were published in the rooms, so residents would know what things were available to do other than watch television. I have never known this. Calls needing toilet should have priority rather than removing dishes. You should not have to wait over two half an hour after you have rung the bell for this. It would make a great deal of difference to the residents who are not mobile to have a small television in their room. Residents should not have to ask for a bath or shower they should have this offered every week. If news papers could be ordered it would be helpful.
Thank you for taking the time to let us have your feedback and we are pleased that you liked our home and the facilities provided during your short stay as one of our intermediate care clients. I have noted your comments and will feed these back to the care team. It is our normal practice to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ermine House.
There are no upcoming events for Ermine House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Ermine House.
Meet the Team (1)

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care
Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ermine House to verify any information. View our terms and conditions. Ermine House has an Enhanced Service -more info.