Spencer Court, Woodstock, Oxfordshire
Spencer Court, Woodstock, Oxfordshire
Spencer Court, Woodstock, Oxfordshire

Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Anna Odeyemi (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Spencer Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Spencer Court has a Review Score of 9.3 (9.311)

The Review Score of 9.3 (maximum of 10) for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Spencer Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Spencer Court is calculated as follows: ( (196 Excellents x 5) + (121 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 331 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Spencer Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spencer Court?

  • Extremely LIKELY
    26
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spencer Court

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

I am delighted with Spencer Court. My dad is 96 and has lived in the home for 14months. He is settled and happy, very well cared for by attentive and helpful staff.
The home is run very well and feels a happy place, laughter and singing too.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is now frail but celebrated her 100th birthday this month. The staff were wonderful and helped her family to celebrate this great occasion. Nothing was too small or big for them to help us.

She is well looked after and we are very pleased with all the staff and the extra mile they go to assist her.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It has been a very positive experience - handled with care by the staff at the home. My mother has settled very well and they have been very supportive and helpful and we can ask for assistance if necessary.
We, my brothers and I are happy and feel confident that we are leaving her wellbeing in very capable hands.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love being P.A. to the admin assistant. I have been here nearly three years. I love it here.
I had a lovely birthday, the best one. I have a good time with the management.
We are all a big family, we are like sisters and brothers. I get on with the admin assistant and the manager, they are great. They are good to me.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A well-run care home with well-kept grounds, friendly staff with an above standard of care in modern surroundings. Management seem receptive to any concerns residents may have one area that could be improved is the activities, however, movet are a-foot to improve this issue. I would recommend Spencer Court without any hesitation.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My brother has a lovely room and has settled in very well. All the staff are polite and kindly and always have a ready smile. They treat my brother with sensitivity to his needs and are always ready to help with any questions I may have about his medical needs.
It is wonderful to be able to visit frequently and always be made welcome.

How likely would you be to recommend Spencer Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have visited Spencer Court on several occasions. I have always found the staff to be patient, kind and understanding. This extends to all the staff I have met, regardless of their role.
Even with more challenging residents, they remain considerate and incredibly patient. The d├ęcor and general appearance of the home appears to be in good order throughout. Visitors are always welcomed and encouraged to take part in activities run by the home if they want.
My uncle is noticeably more relaxed after moving here.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for 3 and a half years and the care she has received has been wonderful. She suffers from dementia and the staff are very understanding and caring.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a big question but I needed to be looked after after being at home with carers but I still ended up in hospital but with great help from my social worker when she found a room available in Woodstock where I had lived for 53 years and brought up my family and worked at the museum here for 27 years. It was the perfect place and all my boys and their families would not have to keep worrying about me after my husband had died so now they visit me often. I am very happy here, everyone working here is so kind and caring. I am lucky as it's easy for my friends to visit me and also made very welcome so all in all a very good result.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother spent several times in respite at various homes before becoming permanent in Spencer Court.
I have to say that this one is by far the better and she and I are very pleased with, support etc given by some wonderful staff.
Just recently my mother has a 90th birthday and every one of the staff bent over backwards, some even using their own spare time to make the day very memorable.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is a friendly, caring home, welcomes visitors. Resident appear to be happy and settled. The care is described as offering dignity and involvement by my mother. Concerns from us as relatives are listened to and addressed.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Both the manager and head of care are always available when I wish to discuss any concerns. All the staff are polite and cheerful at all times and really seem to care about the residents. My father was previously in respite at another care home, which he hated and I had grave concerns about with respect to the care provided. Since coming to Spencer Court he has settled (came in 7th December), and he has now accepted it as his permanent home.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very attentive and very nice manner.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always pleasant but I don't really have any real experience of Spencer House. The staff all seem friendly and helpful.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I ave found the staff caring, helpful and efficient.

How likely would you be to recommend Spencer Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am happy, well looked after. The food is good and varied. I get on with most of the carers. Everyone is friendly and chatty, and they take care of me. It's a laid back casual place and I feel comfortable and at home.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely location, generally very friendly staff. Attentive carers spend time and effort looking after residents.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother and my half sister came to Spencer Court in Nov 2011. Spencer Court felt like an answer to my prayer! My 96 year old mother was very resistant to leaving her home particularly because she had always shared it with my half sister who has mild learning disabilities. Spencer Court suggested taking them both and they were given adjacent rooms. This was an inspired decision and has transformed my sisters life particularly because she has been dominated by my mother who had always underestimated her. For both of them it was the perfect solution and my sister has blossomed through sensitive and understanding care. They are always happy and any query I have had has been respected and effectively dealt with.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt went into the home last December. It took her a long while to settle in but with all the help and care from the manager and staff she really enjoys living there now. She joins in all the activities and she's made a lot of new friends.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot speak highly enough of this home. The manager has transformed it from the previous manager. She and her team are so caring and really tune into the individuals and the support they need. I haven't seen my auntie so happy in years! Thank you.
The team have created a lovely environment
The only thing that could be improved on is the quality of food.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Louise Axtell, Home Manager at Spencer Court responded to this review on 07 Dec 2015:

Thank you for taking the time to write such a lovely review. I will of course pass on your comments regarding the food to our kitchen team.

All the staff at Spencer Court are extremely helpful and friendly. They treat the residents with respect and are willing to spend time to chat and accommodate the needs as far as possible. I am phoned immediately if there are any problems or health issues regarding my uncle. I have complete peace of mind that my uncle is getting the care and respect he deserves in spencer court.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Great place, great staff, can't fault Spencer Court.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband came to Spencer Court for a temporary stay after an unsatisfactory stay in another home. The care has been exceptional by comparison and he has been very happy. All the staff are well trained and show great professionalism as well as compassion, patience and good humour. I am always welcome to stay with him at any time of day which has enabled us to establish some normality in our relationship during this period of enforced separation due to delays in completion of our new permanent accommodation.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff so friendly and helpful. A really lovely home. Cannot rate this home highly enough.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only visited a couple of times and it seems the home is extremely well run. All of the residents seem very happy.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My father has been in Spencer Court for five weeks, after starting to wander from home for over six hours and worrying us all. He has settled in and looks healthier and happier and feels safe and respected. The staff are very kind to him and call him a gentleman. They respect his dignity and work very hard, from the manager through to the gardener.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at the home 10 months now and has been quite ill at times, having to go to hospital a few times. The staff have been very good in looking after her. She has settled in quite well,like the garden, her room is lovely and she is quite happy with it.
We as a family don't feel we could have found a better home for her, and are happy with how he home looks after her.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I am delighted to think that my husband has settled in so quickly. To me the place is absolutely fantastic. Everyone of the staff is so caring. Each person is treated as a special individual. The meals are 100%. The whole place is immaculate. We now call the care home is holiday home! We feel so lucky to have found this wonderful home.

How likely would you be to recommend Spencer Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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