Spencer Court

I would not have wished her to have been anywhere other than Spencer Court.

My relative had a recent stay in Spencer Court to convalesce following a hospital admission. The home is bright, cheerful and has a positive feel. All the staff we met were caring and worked as a team. The activities and outings arranged were food and enabled my aunt to visit places she had not been to for a while. The Christian ethos was particularly encouraging and welcoming. We were sorry when my relative had to go home, but felt the stay had been very beneficial to her.

Beautiful.

I get really well looked after. I do want to spend time in my room reading and do enjoy joining in with activities as well. Because I have lived and worked in the area for 40 years, I have friends and family around to come and see me and take me out, so I am a lucky lady.

My husband has dementia and came here in August 2021, and I joined him in March this year. It was unwise for me to continue to live alone. I do not regret the precision because I have found another caring family at the care home. It is my loved home now.

It was easy to book a time to visit, and I was welcomed on arrival and taken to my friend's room. She was in good spirits and obviously felt at home at Spence Court. Her room was newly decorated, clean and tidy. My friend enjoyed the easy access to the garden, social activities and meals cartering for her dietary needs. The staff were friendly and offered me a drink at coffee/tea time.

Very happy to have my mother as a resident. She is very well looked after and safe, which is very important to me. Just spent an amazing Platinum Jubilee Celebration at Spence Court, where the staff organised a lovely event for the residents and family.

I attended the Jubilee garden party at Spencer Court. It was a joy to observe all the staff and residents having a good time together. The genuine warmth and affection from the staff were evident while always taking the care necessary and being respectful. So glad my dad is in good hands.

We attended the Jubilee party, which my mother attended, so we spoke to her and her friends. Later we went up to see my father, who was in bed as he was not well. He was pleased to see us, and we hope to see them both again quite soon. Thank you for all your help with them.

She is very comfy and happy there, and the staff have been wonderful to us when we visit.

Always pleased to see me, wanted to know when I was coming again.

We have been so pleased to see how Mum is doing under the wonderful professional care she has been getting at Spencer Court. Everyone here has also been so helpful with the family about visiting and staying in touch with Mum.

I'm very happy with Spencer Court, my grandmother who is 107 having moved from another home in March. Although due to Covid we have not been able to view inside the home from what we have seen the conditions appear far superior to that of the other home. The staff have been very supportive, and in particular, a couple of staff members have given excellent service and I am at ease that my grandmother is being very well cared for.

I made a socially distanced outdoor visit to my resident cousin. This was my first visit and was agreeably surprised with how pleasant and attractive the enclosed garden is. I was treated very courteously by all the staff whom I met and appreciated their care and expertise in dealing with the present rigorous Covid regulations.

My mum went to Spencer Court two days before Christmas, and what a lovely place it is. The staff are lovely, all very helpful and willing to help with any questions we have. It's been strange not being able to see Mum until recently, but Spencer Court has done all they can to keep in contact, re, my mum. Mum also like the food, which is very high praise from a very fussy eater. Thank you!

My mum moved from another home about a month ago where she was very well looked after. First impressions of Spencer Court are very good, but still slightly limited due to Covid rules. It looked very clean, and well looked after, and the staff are very friendly. The cubicle for visiting is very good.

This is a very happy and caring home to live in. Very helpful staff and very friendly. Usually very busy but always have time for a quick chat.

Overall, I am very happy with the level of care provided for my mother. All the staff, from the manager to the carers, cleaners, cooked etc are warm and caring. I can only praise the staff at this facility. However, I do have a concern that head office management has been slow and non-proactive to deal with covid. More autonomy should be given to the site managers so that action can be taken more immediately. The recent inclusion of a visitor 'pod' does not provide privacy for the resident, and anyone can listen to the conversations. This lack of privacy is not good.

My father has been in Spencer Court for almost 18 months and has been looked after very well with dignity and respect. The staff are to be highly congratulated on the way they have dealt with the pandemic and the fact that they have kept the virus out of the home so far. Whilst it has been difficult for all concerned not to see their loved ones much over the recent months it has all been for residents benefit. Well done and thank you all.

Over the last 4 and a half years that my aunt has been at Spencer Court, she has been treated with dignity and all the care team have made her welcome and supported here to the very end of her life. We are most grateful for the care she received. Thank you so much.