Spencer Court

Union Street, Woodstock OX20 1JG
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9.7 95 Reviews
  • Spencer Court, Woodstock
Spencer Court is registered for forty-six residents and offers a team of skilled and friendly carers, able to provide residential, early-stage dementia and respite care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1630
  • RESPITE Self-Funded Residential Care: £1695 – £1780

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Spencer Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Angela Champ (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Spencer Court Reviews (95)

9.7

Spencer Court has a Review Score of 9.7 (9.732) out of 10, based on 24 reviews in the last 2 years.
Over all time Spencer Court has 95 reviews.

Overall Experience
  • 67
  • 28
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Date Published
  • 95
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Reviewer Connection to Spencer Court
  • 31
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Total of 95, showing 81-95
Review from M H (Friend of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always pleasant but I don't really have any real experience of Spencer House. The staff all seem friendly and helpful.
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Review from S H (Daughter-in-law of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I ave found the staff caring, helpful and efficient.
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Review from C N (Resident) published on 29 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy, well looked after. The food is good and varied. I get on with most of the carers. Everyone is friendly and chatty, and they take care of me. It's a laid back casual place and I feel comfortable and at home.
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Review from Rachael K (Granddaughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely location, generally very friendly staff. Attentive carers spend time and effort looking after residents.
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Review from Marion G (Relative of Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and my half sister came to Spencer Court in Nov 2011. Spencer Court felt like an answer to my prayer! My 96 year old mother was very resistant to leaving her home particularly because she had always shared it with my half sister who has mild learning disabilities. Spencer Court suggested taking
them both and they were given adjacent rooms. This was an inspired decision and has transformed my sisters life particularly because she has been dominated by my mother who had always underestimated her. For both of them it was the perfect solution and my sister has blossomed through sensitive and understanding care. They are always happy and any query I have had has been respected and effectively dealt with.
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Review from C W (Niece of Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt went into the home last December. It took her a long while to settle in but with all the help and care from the manager and staff she really enjoys living there now. She joins in all the activities and she's made a lot of new friends.
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Review from Rebecca G (Granddaughter of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of this home. The manager has transformed it from the previous manager. She and her team are so caring and really tune into the individuals and the support they need. I haven't seen my auntie so happy in years! Thank you.
The team have created a lovely environment
The
only thing that could be improved on is the quality of food.
Reply from Louise Axtell, Home Manager at Spencer Court

Thank you for taking the time to write such a lovely review. I will of course pass on your comments regarding the food to our kitchen team.

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Review from N D (Niece of Resident) published on 23 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Spencer Court are extremely helpful and friendly. They treat the residents with respect and are willing to spend time to chat and accommodate the needs as far as possible. I am phoned immediately if there are any problems or health issues regarding my uncle. I have complete peace of
mind that my uncle is getting the care and respect he deserves in spencer court.
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Review from J P (Grandson of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, great staff, can't fault Spencer Court.
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Review from Wendy (Wife of Resident) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came to Spencer Court for a temporary stay after an unsatisfactory stay in another home. The care has been exceptional by comparison and he has been very happy. All the staff are well trained and show great professionalism as well as compassion, patience and good humour. I am always welcome
to stay with him at any time of day which has enabled us to establish some normality in our relationship during this period of enforced separation due to delays in completion of our new permanent accommodation.
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Review from Sally H (Daughter of Resident) published on 13 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff so friendly and helpful. A really lovely home. Cannot rate this home highly enough.
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Review from Pamela C (Wife of Resident) published on 11 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted to think that my husband has settled in so quickly. To me the place is absolutely fantastic. Everyone of the staff is so caring. Each person is treated as a special individual. The meals are 100%. The whole place is immaculate. We now call the care home is holiday home! We feel so lucky
to have found this wonderful home.
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Review from Diane S (Friend of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only visited a couple of times and it seems the home is extremely well run. All of the residents seem very happy.
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Review from Sharon T (Daughter of Resident) published on 23 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Spencer Court for five weeks, after starting to wander from home for over six hours and worrying us all. He has settled in and looks healthier and happier and feels safe and respected. The staff are very kind to him and call him a gentleman. They respect his dignity and work very
hard, from the manager through to the gardener.
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Review from June H (Daughter of Resident) published on 23 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home 10 months now and has been quite ill at times, having to go to hospital a few times. The staff have been very good in looking after her. She has settled in quite well,like the garden, her room is lovely and she is quite happy with it.
We as a family don't feel we could have
found a better home for her, and are happy with how he home looks after her.
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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Spencer Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Spencer Court is calculated as follows: ( (213 Excellents x 5) + (66 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 284 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spencer Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Angela

Angela Champ

Job Title: Home Manager Joined: 2023

Angela began her career in the care sector as soon as she turned 18 following providing care to a family member at a young age, she knew this was the career for her from that moment. She loves making a difference to individuals residing in the home and supporting her teams within their roles.


She has progressed within her career in a nursing home environment and throughout the last 11 years, she has been privileged to have been provided the most outstanding training and support to be able to confidently manage Spencer Court and to support each and every staff member to achieve their goals and be the best they can be.


She has an NVQ level 3 in health and social care, a city and guilds accredited living in my world dementia qualification and she is currently In progress with her level 5 management NVQ. The dedicated team at Spencer Court work with her to deliver the highest standards of person-centred care and achieve the best outcomes in every aspect for each individual residing at the home.


She feels privileged to take care of people’s loved ones and treat each individual as she would her own family
.
Spencer Court is a beautiful home situated in the outstanding community of Woodstock and we certainly take every opportunity to make frequent visits with our residents to the beautiful Blenheim Palace.


Angela has lived in Oxford all her life and in her spare time, she enjoys spending time with her daughter, partner & family, reading and attending to her allotment.

Jane

Jane Ravenhill

Job Title: Head of Care

Jane has worked at Spencer Court since 2012, starting her career as a carer before working her way up to care leader and now the head of care. Jane holds a number of qualifications in health and social care and has recently completed her level 4 diploma in Adult care and also holds a level 3 diploma in leadership and management. Jane knew she always wanted to work in the care sector following caring for both Grandparents when she was younger.


Jane has many fond memories of working at Spencer Court over the years and feels it a very lovely place to work, it feels part of a community and the residents and staff make it so warm and welcoming. She feels they are so lucky to have a link with Blenheim Palace which means lots of trips up to the Palace and grounds when the weather permits.


Jane enjoys spending time with her young family in her free time including walking their dog, going on day trips and holidays. She enjoys gardening and spending time outdoors where she can.

Carole 'Candy'

Carole 'Candy' Andrews

Job Title: Care Leader

Candy has been one of Spencer Court’s Care Leaders since 2017 and has over 20 years’ experience working in the care sector, holding Health and Social Care NVQs at levels 2 and 3. She started as a cook and then decided to step into the care team, eventually becoming care leader.


Candy loves talking to the residents and her caring nature means she finds it easy to be supportive towards them as well as towards her colleagues.

Elaine

Elaine Glastonbury

Job Title: Chef Joined: 2022

Elaine is our chef here at Spencer Court. She joined us after a long career in catering which has seen her working in hospitals, private houses, pubs, and cafes. Elaine has always loved working with food and has gained many qualifications in catering and hospitality as well as team management to support her practical experience.


Elaine enjoys working at Spencer Court; she says her team is like a little family in the kitchen and she enjoys working as part of that team. She loves preparing meals for the residents and ensuring they have a balanced and nutritious diet.


Building on that, Elaine’s goal is to see that each resident is happy with their meals and that she can provide the little extras they so enjoy so that everyone has their favourite things.


Out of work, Elaine loves gardening and DIY as well as Jazzercise. She even taught Jazzercise for five years! It helps keep her fit and well, emotionally and physically.

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