Stirlings, Wantage, Oxfordshire
Stirlings, Wantage, Oxfordshire
Stirlings, Wantage, Oxfordshire

Stirlings is a forty capacity care home located in Wantage, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia or with a physical disability.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Lisa Khan (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Stirlings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Stirlings has a Review Score of 9.6 (9.581)

The Review Score of 9.6 (maximum of 10) for Stirlings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Stirlings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.581 for Stirlings is calculated as follows: ( (131 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 198 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Stirlings is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stirlings?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stirlings

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

In my opinion, I find Stirlings care home satisfactory, however, I find the chiropodist disappointing.

How likely would you be to recommend Stirlings? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The care home is very well run, some small negligence in housekeeping (dusting, sweeping) The staff are well trained and very willing to make life very comfortable and they give dignity to the residents. Also, there is good support for the wider family which was very reassuring.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Since the manager's appointment a year ago, things at Stirlings have become really efficient and palpably happy. She is readily available, carers seem committed and cheerful and there are plenty of staff around (I visit my mother almost every day). Residents tell me how much they appreciate Stirlings and one sees many examples of devoted care towards all kinds of conditions - to the confused, the compos mentis, physically helpless, frustrated - you name it and they respond kindly and effectively. I was particularly impressed by their brilliantly organised Christmas: the manager actually came to work on Christmas Day, even though she had a child at home. We are very impressed by her exemplary Amenities Committee: it welcomes ideas from all and keeps us well informed. Her attention to the upkeep and improvement of the premises is detailed, supported by her own find-raising and inspirational. Meals and activities are plentiful and very well managed. I can find no fault. As a Serving Sister in the Order of St John, I couldn't be happier with the OSJCT here at Stirlings.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff took the time to get to know Dad and understand his daily likes and dislikes. He was always happy and treated with the utmost dignity for those reasons I would recommend Stirlings to anyone considering care for a loved one.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Stirlings is an extremely friendly place. It feels like being at home rather than in care.
Clean, lovely staff and residents. Great food, garden and room.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has only recently moved in to stay at the home. She has been welcomed by staff and other residents extremely well. It's great to see her smiling every time we visit and the activities are very good. Even a trip out ice skating, excellent.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother in Law spent a week in Stirlings to decide if she would like to move there after a second stroke left her needing round the clock care, (Well-meaning friends told her that she would go downhill if she went into a care home) despite this she agreed to go for a week to experience being there and to make up her own mind, by Tuesday she loved it, by Friday she didn't want to come home, she wanted for nothing and was looked after with much care by the staff as were we. What was so reassuring was that in the background we saw how well and lovingly looked after were the residents with more advanced states of illness that had robbed them of their independence and so was assured that she too would be looked after with the same care. While there her quality of life improved 10 fold by the activities every morning and afternoon. Sadly she has now passed away but was so looking forward to moving in knowing this would be the start of another great and wonderful journey in her life.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law was very well looked after, she has said there was a good selection of food. She said that she slept the best has in a long time due to feeling safe and secure. She even pressed the bell, something she is reluctant to do at home. The entertainment was extremely good, she most enjoyed the music and quiz. She did not worry about her medication at all, as it was brought to her when she needed it. First class stay, can't wait to go back.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I visit a friend weekly, and my mother was also a resident for 18 months to 2014, as well as several family friends. The care has been consistently excellent throughout that time, the staff dedicated, friendly, approachable and highly professional in the pride they evidently take in their work, and the genuine concern for the wellbeing of their charges. I was immediately struck by the friendly atmosphere and the sense of bustle and purpose, with many stimulating activities being laid on for the residents. Stirlings would be my first choice for any family member including myself should the need arise.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I honestly cannot think of a way Stirlings could improve (I have tried!)

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault in care of residents have visited various friends over many years. Over all care state of actual home has improved greatly in aspects has improved over past 3-4 years. (Have brother-in-law in another place) Both homes are to me run in an excellent way. I certainly would recommend Stirlings to anyone "in need" and if my husband or myself find ourselves in position of care, I hope there would be vacancies available more so in Wantage due to visiting/traveling. Well done.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like all the staff who were very good, I had a nice room and enjoyed the activities on offer. There was always a choice of food and it was appetising.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff were incredibly helpful and reassuring making us all feel very welcome. Mum was well cared for and found a friend very quickly which helped her settle in and find her way around. She enjoyed the arranged activities and found all the staff kind and friendly.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have experienced a very good stay. The staff are very friendly and helpful.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My husband and I met a lady for the review which was conducted in a professional way, but with humour which I found reassuring being able to talk in a friendly way. We are assured that my mother-in-law is well looked after in a caring and compassionate way which is a huge weight of our shoulders.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stirlings is a happy and caring home. The rooms are comfortable although an en-suite would be a welcome addition. The staff are friendly, helpful and caring and I like the fact that they are regular staff and not unknown agency staff. The staff get to know their residents and build up a good relationship with them. The grounds are pleasant to sit in. Visitors are welcomed. There are a variety of activities to join in if you want to. I am happy that residents are treated with dignity and their lives made as comfortable as possible.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been treated very well. After being unable to look after myself at home I had to leave and go to a care home. The move was very worrying to me, however from the moment I arrived I was made to feel very welcome and made a part of a bigger family. All the staff have been fantastic. They help me with everything and I would like to thank them all very much.

How likely would you be to recommend Stirlings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Stirlings

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Paula

Paula Sayer

Job Title: Home Manager

Joined: 2013

Description:

The forty residents at Stirlings are looked after by a highly dedicated team of over 70 staff which includes careers, administrators and ancillary staff. They are led by the manager who is supported by a team of Care Leaders.

Paula Sayer became the manager of Stirlings in June 2013. She has over 18 years’ experience in the care sector.

Paula commenced her career in care as a Care Assistant and then Care Leader at Strilings. Paula was promoted to NVQ Assessor with the Trust, supporting many OSJCT staff to achieve their NVQ 2 & 3. In 2009 Paula moved to Madley Park House at Head of Care and also covered as Acting Home Manager. Prior to returning to Stirlings as Home Manager this year, Paula managed another Trust home Mayott House. At Mayott House Paula supported the residents and staff to transfer to new homes prior to the closure of Mayott House whilst it is redeveloped.

Paula is a highly motivated and supportive manager who has progressed professionally in the Trust to achieve the position of Home Manager. She has demonstrated consistent leadership and management when dealing with sensitive and complex processes, this was seen when she ensured the move to Strilings was successfully completed.

Paula‘s commitment and dedication has been recognised by the Trust when she achieved Leader of the year for Oxfordshire 2013.

Specialisms
Paula is currently completing her Level 5 Diploma in Health and Social Care, holds NVQ A1 Assessor Award, Trust Moving and Handling trainer and IOSH Health &Safety. Paula has completed various courses covering many aspects of elderly care. The training Paula has completed supports her in her role as home manager to ensure that the residents of Stirlings receive the best quality of care.
.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stirlings