The Meadows is registered for sixty-eight residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a physical disability.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.
All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.
Group: The Orders of St John Care Trust
Person in charge: Valerie Jarvis (Manager)
Local Authority / Social Services: Oxfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 68 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 68
Rooms with ensuite WC: 68
Facilities & Services: Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Meadows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for The Meadows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for The Meadows in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.602 for The Meadows is calculated as follows: ( (244 Excellents x 5) + (136 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 389 Ratings = 4.602
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Meadows is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 16 Reviews ÷ 13.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Meadows has a Review Score of 9.6 (9.602) from 34 Reviews
Review submitted from a Postal Card by J B (Daughter of Resident) on Friday 6 October 2017. Relates to September 2017.
Mum has been in The Meadows for 2 years and has been well looked after and has been shown lots of affection and patience from all of the staff. Any concerns we have had have been dealt with. It always has a warm, welcoming feel when we visit.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Matthew B (Grandson of Resident) on Wednesday 31 May 2017. Relates to May 2017.
Here for Nanna's 100th birthday.
Very happy with the service they have provided for us and Nanna over the last 2 years.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by B K (Daughter of Resident) on Wednesday 31 May 2017. Relates to May 2017.
A very kind, happy, caring environment where residents are treated with respect and dignity.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Louize C (Great-Niece of Resident) on Friday 26 May 2017. Relates to May 2017.
Wonderful staff providing a caring and professional service to our whole family.
Attention paid to guests with specific dietary needs.
Nothing is any trouble.
Reassuring that our great Auntie's care is left in the very capable hands of such special staff.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Roy K (Son-in-law of Resident) on Thursday 25 May 2017. Relates to May 2017.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by L G (Niece of Resident) on Thursday 25 May 2017. Relates to May 2017.
We attended my aunt's 100th birthday. We were made very welcome, the food provided by the home was excellent. All in all a very pleasant visit.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Hannah T (Great-granddaughter of Resident) on Tuesday 23 May 2017. Relates to May 2017.
Lovely facility, caring staff who have made us and my whole family feel very welcome. Nanna is well looked after!
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by G T (Grandson of Resident) on Tuesday 23 May 2017. Relates to May 2017.
Have visited a few times.
But on this date of a 100th birthday celebration, staff and the home provided a wonderful day.
How likely would you be to recommend The Meadows? Likely
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Review submitted from a Postal Card by Jennifer B (Daughter of Resident) on Tuesday 23 May 2017. Relates to May 2017.
My mother was given a 100th Birthday Party and the staff were excellent.
I have special needs foodwise, and they catered for me especially.
Thank you. I was very impressed.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Barbara D (Relative of Resident) on Tuesday 23 May 2017. Relates to May 2017.
On attending a family member's birthday party, I found the staff and attendants friendly and courteous. They helped to make a special birthday even more special.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Jo D (Great-Niece of Resident) on Monday 22 May 2017. Relates to May 2017.
We visited because it was my Great Aunts 100th birthday. The staff gave us a warm welcome and made our family feel very warmly received. The buffet and refreshments provided were lovely and they even made me a vegan salad on top. Nothing was too much trouble and my Great-Aunt and all the family had a wonderful time.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Astrid C (Granddaughter of Resident) on Friday 19 May 2017. Relates to May 2017.
I visit my grandmother a lot of the time and today we had a birthday celebration.
I always find the home clean, tidy and the staff are always pleasant and helpful. I do recommend this home to whoever I speak to.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Harriette T (Great-granddaughter of Resident) on Thursday 18 May 2017. Relates to May 2017.
The workers here are lovely and very helpful. I also feel very welcome when I visit.
How likely would you be to recommend The Meadows? Likely
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Review submitted from a Postal Card by P C (Relative of Resident) on Thursday 18 May 2017. Relates to May 2017.
I visit the home now and then and today I am here to celebrate my wife's nan's 100th birthday. Today and on all occasions that I have visited the staff have been friendly and helpful.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Lee B (Friend of Resident) on Tuesday 16 May 2017. Relates to April 2017.
My friend was on the waiting list for 6 months. Regrettable but so worth it. 5 star home with excellent care and staff are good, kind and friendly to residents and visitors. Food is excellent and the home manager is very approachable and always happy to help and chat. This is how care homes should be. Price in the medium range but the care is first class. This is a proactive care home with good quality volunteer group providing extras and company for residents. Staff who notice how residents are and report suggestions to management and/or friends and family so together, we can make residents lives as good as they can be.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by G S (Daughter of Resident) on Tuesday 16 May 2017. Relates to May 2017.
Mum has been in the home for 3 and a half years. She hates making a fuss but I feel I can go to the people in charge and they will always assist.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by S A (Daughter of Resident) on Tuesday 14 February 2017. Relates to January 2017.
My father has been looked after wonderfully by the staff in The Meadows. I'm very pleased how kind everybody was who cared for my father. Thank you so much.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by M A (Daughter of Resident) on Tuesday 6 December 2016. Relates to October 2016.
My mother and father are treated with care and kindness, their medical needs have been met, promptly. Everything is done to keep them comfortable and safe.
How likely would you be to recommend The Meadows? Likely
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Review submitted from a Website Submission by Liz & Maurice S (Relative of Resident) on Thursday 3 November 2016. Relates to October 2016.
We can not thank the staff at The Meadows, for the care, kindness and patience they showed our dad during his last months at The Meadows. He was always kept busy with activities, something different every day which meant he had a quality to his life that he would not have had should he have stayed at home. He was safe, he enjoyed the food and nothing was ever too much trouble for the staff, you were always met with a friendly face whatever time of day you arrived. Sadly his illness took hold very quickly and he became low but the staff were persistent in keeping him active and joining in, he became very difficult but he was always treated with respect. Towards the end of his life, he was treated with such kindness and dignity, that meant a lot to us knowing he was never on his own. The staff kept us informed of how things were as the end drew near. He was peaceful and pain-free. We could not have asked for anymore. Thank you.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by M G (Daughter of Resident) on Monday 10 October 2016. Relates to August 2016.
Although my mother was only a resident in the nursing wing of The Meadows for five months, she was treated in a caring and dignified manner by all the excellent nurses and carers staffing Primrose. Unfortunately, she did not choose to embrace the facilities and ethos of the home enough to enjoy her time there, having made up her mind that she did not want to live any longer than her 97 years and despite the best care and attention of the staff seemed to give up on life and sadly died on 26th August 2016. The staff were a great comfort to me in the final weeks too.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by David H (Son of Resident) on Thursday 22 September 2016. Relates to September 2016.
My mother has dementia and is quite challenging at times but the staff are so nice and kind and go out of their way to make her life as happy and comfortable as possible. The Meadows go to great lengths to give residents plenty of things to do.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Arnold L (Brother of Resident) on Monday 22 August 2016. Relates to July 2016.
The Meadows Care Home I think is a very well-run home regarding looking after the patients. The staff are all kind and helpful.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Website Submission by Paul D (Son of Resident) on Sunday 10 July 2016. Relates to July 2016.
My father, brothers and sister would like to thank all staff who helped look after my mum in the short time she spent at the Meadows. She was looked after with compassion and dignity and for this we thank you. We are sure that due to the exceptional care given during her short time with you she gained a bit more time with us. This was priceless. Please keep up the good work you all do for your residents. Thank you again on behalf of our ever grateful family.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Valerie S (Resident) on Thursday 2 June 2016. Relates to May 2016.
The home has done a lot for me. When I came here I had the full sling hoist. I could not walk and I also had a catheter and I could not do much. Now I can walk with a frame. I do not have a catheter any more and can take an interest in lost of things especially activities.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Tina H (Daughter of Resident) on Wednesday 13 April 2016. Relates to March 2016.
We as a family would like to thank everyone at The Meadows for making mum's last few years very happy. She was always clean and well cared for and treated with great dignity.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Website Submission by Gill F (Daughter of Resident) on Saturday 9 April 2016. Relates to April 2016.
My mum had dementia. Whenever I visited her at the home she always appeared happy and well looked after. She took part in activities and was well liked. Sadly she passed away last Thursday. My dad, sister and I were with her through those last hours and we could not have coped without the support and care of the staff on duty that night, Indeed the care manager gave up her night to be there for my mum and it was an enormous comfort to her.
My dad has been helping as a volunteer for some time now and he will continue with this, as the staff at The Meadows have become like extended family to him, and I have been enormously touched by the genuine affection they have shown for my dad over the years and by the support they have shown him through this awful time.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by P C (Daughter of Resident) on Friday 1 April 2016. Relates to February 2016.
I can't praise The Meadows enough it always looks clean and I am always made welcome. Staff are first class to the residents. Excellent activities co-ordinator and excellent group activities.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Anne G (Daughter of Resident) on Monday 22 February 2016. Relates to February 2016.
My mother has been at The Meadows for a year. She settled in very well and is happy and contented. The staff work very hard to ensure this. The home is always welcoming and special occasions are promoted extremely well. Christmas was particularly well celebrated with excellent decorations, which made for a wonderful festive spirit. All the volunteers try very hard to provide great activities and entertainment.
How likely would you be to recommend The Meadows? Likely
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Review submitted from a Postal Card by Hilary B (Daughter of Resident) on Monday 11 January 2016. Relates to December 2015.
My mother was very frail and in need of 24 hr. nursing care when she was admitted to The Meadows. The staff immediately picked up on her nursing and emotional needs. She had advanced dementia and took her into group activities so that she could watch others and feel included with them. The staff also closely monitored any signs of infections or she is involved the GP and informing us of any action that was necessary. They offered excellent end of life care and were a great source of comfort and support. Three staff even came over to Oxford for her funeral, showing incredible commitment.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Ron C (Husband of Resident) on Friday 18 December 2015. Relates to November 2015.
My wife was admitted in The Meadows care home in December 2014 with vascular dementia. She was unable to take part in them any activities provided at the home, but the staff wheeled her along and she enjoyed observing the other residents. The staff were also quick to see when my wife needed extra medical attention. The staff were very friendly and cheerful and helped in making her last few months of my wife's life as bright as possible. I was made very welcome when visiting my wife.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Leslie H (Husband of Resident) on Wednesday 4 November 2015. Relates to September 2015.
I have noted and commented on the loss of clothes. The lack of loss clothes. The lack of hand wipes not being offered to residents before meals particularly to those who cannot help themselves. Boredom would seem to be a problem.
How likely would you be to recommend The Meadows? Extremely Likely
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Joanna Wojcicka, Head of Care at The Meadows responded to this review on 13 Nov 2015:
I am very sorry to hear that you have experienced problems lately with missing laundry. Unfortunately some of the clothes do not have labels and therefore sometimes it’s hard to find their owners. Next time you visit, I will take you to the laundry and we can have a look at the unclaimed items. I have mentioned the wet wipes and we will make sure that they are readily available at meal times. I have also discussed the boredom issue and will sit down with our Activities Coordinator to come up with a plan to see how we can include your wife more in the activities. If you wish to discuss anything in more detail, please come and see me or give me a call.
Review submitted from a Postal Card by Clifford P (Resident) on Tuesday 27 October 2015. Relates to October 2015.
It has been a difficult time as my friend has been unwell. The home has been a great support in sorting out his finances and understanding his complex needs. My friend is treated with dignity and is always looked after. The staff are always pleasant and cheerful.
How likely would you be to recommend The Meadows? Extremely Likely
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Review submitted from a Postal Card by Eileen C (Nephew of Resident) on Friday 28 August 2015. Relates to August 2015.
I was very worried about my nephew going into a care home, but at 94 there was no other choice, he is a big man, amputee in a wheelchair. I can no longer manage. The Meadows is a lovely happy place. The staff are very kind and patient with my nephew who can be very demanding. I am happy as he is so well cared for.
How likely would you be to recommend The Meadows? Extremely Likely
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Valerie Jarvis, Home Manager at The Meadows responded to this review on 28 Aug 2015:
Thank you so much for your review. I will share your comments with my colleagues, who will really appreciate them. It is our privilege and pleasure to be able to support your nephew and will continue to support you and your extended family during this transition. Please don’t hesitate to let me or any member of the team know if there is anything we can do to make him more comfortable.
Review submitted from a Postal Card by Peter B (Son of Resident) on Friday 31 July 2015. Relates to July 2015.
The care and love for my father has been exceptional. He has been kept clean, fed , warm and attended to at all times. The home is bright and clean, the staff are warm and welcoming - we will miss our visits.
How likely would you be to recommend The Meadows? Extremely Likely
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February 2018
Recipient: The Orders of St John Care Trust
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Orders of St John Care Trust
Date: Saturday 01 Apr 2017
February 2016
Recipient: The Orders of St John Care Trust
Date: Monday 15 Feb 2016
Job Title: Home Manager
Description:
Valerie has over 33 years’ experience in the Care Home setting, originally with Oxfordshire County Council and then transferring to The Orders of St John Care Trust in December 2001.
Valerie has progressed her way up from a Care Assistant to Manager. Valerie has been a Registered Manager since 1993 and has managed homes from 34 residents’ to being a dual manager, with a combined total of 100 residents.
Valerie holds a Social work qualification along with a Diploma in Management, NVQ Level 4 in Management and the Registered Manager’s Award. Valerie has completed numerous short courses covering all aspects of caring for the elderly including palliative care. These ensure that all residents on the residential and nursing units at Isis House receive the best care from staff.
Valerie sets high standards of conduct and performance for herself and her staff. As a result she is proud that every inspection of the homes she has managed, by either the Care Quality Commission or its predecessor - the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.
There are currently no Care Home Idol entrants who have performed at The Meadows