General Manager

Job summary

General Manager – Hallmark Kew House

Lead something special. Shape a culture. Make a genuine difference.
We’re looking for an exceptional General Manager to take full ownership of Hallmark Kew House , one of our most beautiful luxury care homes. This is a rare opportunity to put your stamp on a home from the ground up and lead it to excellence.
If you’re passionate about outstanding care, inspired by developing people, and motivated by building high?performing, values?led teams, this could be the most rewarding role of your career.

Why Hallmark ?
Culture isn’t a buzzword here—it’s everything.
We’re a family?run organisation with 22 luxury homes (and growing) , where excellence is the standard and people truly matter. You’ll join a collaborative, supportive leadership community where ideas are shared, successes are celebrated, and you’re trusted to lead in your own authentic way.
You’ll be an engaging, inclusive leader who lives our values, brings people together, and always strives to do the very best for residents, families and our teams alike.

What you day will look like ..
Your role as General Manager
As General Manager, you’ll have full accountability for the success of the home. You’ll:

• Lead, recruit and inspire high?performing teams who deliver outstanding, relationship?centred care
• Create a positive, empowering culture where people feel valued, supported and developed
• Oversee rotas, budgets, compliance, health & safety, quality standards and occupancy
• Build strong relationships with residents, families and stakeholders
• Ensure exceptional outcomes for residents while driving sustainable commercial performance
• You’ll be supported—but never micromanaged—by a leadership team that genuinely understands what great looks like.

What can you expect from us !

• A warm, positive and inclusive culture with like?minded leaders
• Open, transparent and regular communication with your leadership team
• Support from a Regional Director who truly understands the General Manager role
• A real commitment to your wellbeing, growth and long?term career development

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.

What's in it for you.

We believe great leaders deserve great rewards:

• Industry?leading base salary
• Two?day luxury spa break every year
• 33 days annual leave (including bank holidays)
• Private medical insurance
• Blue Light Card
• Westfield cashback plan – money back on everyday healthcare costs
• Annual Hallmark Care Awards – we love to celebrate success
• Clear career development pathways across a growing organisation

If you’re ready to lead a home you can be truly proud of—and be part of an organisation that genuinely cares about its people—we’d love to hear from you.

If you want to see our beautiful home that you could be leading, click here:
Hallmark Kew House | Luxury Care Home | Wimbledon, London

Reap the Rewards
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!