Hallmark Kew House

My brother was a resident at Kew House for four and a half years. He was happy at the home and benefitted from the secure environment, the rountine and the companionship & excellent care provided by the staff. He enjoyed the many activities the home offered and the outings to places such as Hampton Court, Kew Gardens and Richmond Park. As a regular weekly visitor I felt that Kew House was indeed a home for him.

Kew House is an excellent care home. The staff care is first class. My mother is very content in the home. She mixes well with the other residents.

A special thank-you is due to Liz for all the assistance and support she gave to our family when went through the difficult time of moving Penny to Kew.

The biggest advantage of making the decision to move my mother to Kew is that I no longer worry about her; I know that she is safe and being well looked after.

I get regular calls and advice. Jill and I cannot thank you all enough.

He's happy and safe, couldn't asked for anything more

The team at Kew House were fantastic from start to finish. Liz built a strong relationship with me, as I visited potential places to care for my elderly mother - she (Liz) was a joy to partner with throughout. My mother received excellent care on both the Oak (ground) floor and the Maple nursing (second) floor. The rooms she stayed in were spacious, bright, clean and bright, as were the communal areas throughout Kew House. More importantly the staff were kind, professional and caring, supporting my mother (who had limited mobility and major hearing challenges). The staff in the dining rooms were particularly patient in offering her all different types of food and drinks. Whenever her family visited, the team could not do enough for us. I did a lot of research before choosing Kew House and everything I had heard was confirmed - it is an excellent care and nursing home.

Robert, who has vascular dementia and Altheimers, has settled in better than we could have hoped. He is much happier than he latterly was in his own home. He responds well to the quiet, peaceful, ordered surroundings. He likes all the staff, the food and the entertainments and indeed the other residents on his floor - CEDAR. He likes the small dining rooms - that are reminisent of a home kitchen in many ways and the dining room is calm and not overwhelming with too much noise or activity. So far we feel very fortunate that we found Kew House.

The move from a domestic one-to-one care regime into a Care Home environment must be expected to produce certain challenges.

It is very early days for my wife at Kew House Wimbledon, but so far I have been impressed by the friendliness and courtesy of all staff with whom I have made contact and the levels of care that I have observed to date. The facilities are excellent and the CQC Excellence rating very reassuring.

I am confident that, over time, my wife will adapt well to life at KH. Her appetite remains strong and sleep patterns seem good.

We are incredibly grateful to the team at Kew for the care and support shown to our family. My mum was able to celebrate her 90th birthday surrounded by love, and that would not have been possible without the dedication of the staff here. I travelled from Australia to be part of the celebration, and seeing the warmth, professionalism, and genuine kindness shown to her meant the world to me and our entire family. The staff created a beautiful atmosphere, provided the venue, decorations and food all of which made the day truly special. As a family, we are eternally thankful for everything you do. Our mum is in good hands.

My husband has received good care and KH has pulled in good local services. His pills have been changed through the advice. Of the local psychiatric nurse and the District nurse. He should however not have a pressure sore.

Residents are treated with dignity and given the opportunity to live their best life possible.

Hotel aspects of this home are excellent. But attention to the important matters of care are often lacking eg helping to use TV to enjoy favourite programmes. Also communications between staff often poor. Friends are too often filling the gaps where the home is failing.

one felt confident that he was experiencing the here the best of care.

The separate space to dine with family is also a strong point. To be in a quiet environment where Dad could clearly hear & be part of conversations were crucial for a happy visit for all. The staff serving clearly remembered family and it was always a pleasure to see them & enjoy the good food.

The care on Cedar Ward for the final days of my friend, who suffered from dementia, was exemplary. It could not have been more supportive, effective and compassionate. The staff were simply wonderful and we're immensely grateful to them all.

Mum says she would hate to be without Kew House. Sometimes she says she doesn't want to be here and wants to go home. Kew House deserves its CQC grading of 'outstanding'/ Mum enjoys sitting in the garden spaces with their many flowers outside of Kew House. Mum enjoys the excellent food at Kew House and takes full advantage of the inclusive hairdressing and hand and face massage services. She enjoyed a recent outing to Kew Gardens. The location of Kew House in an urban setting means she can be taken out shopping and to cafes, which she has enjoyed throughout her life.

Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He enjoys going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.

My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual needs, treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.

A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.