Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 150 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65’s, Younger Adults
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (150)

9.8

Hallmark Kew House has a Review Score of 9.8 (9.792) out of 10, based on 44 reviews in the last 2 years.
Over all time Hallmark Kew House has 150 reviews.

Overall Experience
  • 124
  • 18
  • 5
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Date Published
  • 150
  • 10
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  • 44
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Reviewer Connection to Hallmark Kew House
  • 63
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Total of 150, showing 1-20
Review from Bernard K (Brother of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Many thanks for your very kind words surrounding the care our Team at Kew House provide to your Brother. We shall share your comments with Team Kew

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Review from Gill S (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for residents
is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

It has been a pleasure supporting your Mum with her journey. Your kind words are appreciated and we shall certainly pass on your review to our entire team at Kew.

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Review from C Z (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found the experience of moving my family member to Kew House to be handled very well. We experienced empathy and understanding from the team, and a real desire to get to know the individual rather than their being seen as just another resident.
The staff clearly take a lot of pride in the
cleanliness and organisation of the home, and get to know the residents well.
We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time to add your review surrounding your experience of Kew House and the care provided to your loved one. We shall share your kind words to the entire team

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Review from Sarah W (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been excellent.
The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add a review this means a huge amount. Your kind words surrounding our team and the support they provide to your Mother will be passed onto all at Kew House

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Review from Roz B (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Kew House in March and we cannot commend the home enough .. We felt KH was the right place for Mum from the start and had to wait a couple of months until a place was available. We were jet informed and updated throughout this very stressful time with weekly calls and were never
tempted to take the easier options where places were possible earlier.
The staff team are amazing ..Everyone from the reception staff, care staff, kitchen and laundry team, gardener and Managers make the time to engage with us all. Mum has ups and downs but throughout staff are consistent, friendly and compassionate. We can see she is settling and engaging more as a result of this approach. We are always welcome and greeted as part of the KH family. There is a way to go but the journey has started!
We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such a kind and heartfelt review. It is a pleasure taking care of your Mother. We shall pass on your positive words to our entire team.

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Review from S J (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a difficult decision to make, 'Who can I trust to look after my loved one?
The Customer Relationship Manager at Kew House helped us navigate the process with exceptional communication, warmth and care. She has a way of knowing what families need.
Since Dad moved in February, I feel reassured
that he is cared for exceptionally well, he looks healthy and the staff take time to talk to him, take him out for walks and think about what he would like to do. He goes on regular trips, the art museum being the most resent outing, he loves gardening with a particular staff member and is so proud of how the garden looks. One carer has taken particular care of him, always updating me with what they have chatted about and organising for him to have a meal at a local Italian, something he loves and misses.
The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Your kind words surrounding the care provided by our team to your Father is really appreciated.We shall certainly pass on this review to all.

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Review from Kate P (Friend of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the hospital
team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such an incredible review. This is really appreciated and we shall pass on your kind words to the entire team at Kew House

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Review from S M (Husband of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Home is good as it provides a range of activities for the residents.
Care is excellent.
The only situation of concern is the clothes, shoes etc. get lost and it seems to be typical of Dementia patients as they circulate various items amongst themselves.
General tidying of wardrobes and drawers
could improve.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to complete a review surrounding the care being provided to your loved one by the Team at Kew House. This is very much appreciated

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Review from Eleanor D (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with Mum being at Kew House. The home is lovely and the facilities are great but it is the staff that really make it a great experience for both Mum and us. Everyone is extremely caring and kind and create the vibe of a very happy community. The residents are constantly stimulated
and engaged with plenty of activities and celebrations where family are also welcome and yet somehow, despite the business, there is also an underlying current of calm and control.
Kew House was not the first nursing home that we tried for Mum. The first one resulted in severe weight loss, diminished mobility and a real sense of anxiety. Within a few weeks at Kew House Mum was transformed. The team closely managed her diet, she regained the weight, her mobility was restored and she is now always the first on the dance floor! Whilst I know the quality of care is excellent I strongly believe it's the culture of kindness that really makes Mum thrive. Thanks to all.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for adding such a brilliant review surrounding the care of your Mum at Kew House. It is a pleasure supporting with her care and we shall pass your kind words onto the entire Team

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Review from Michael M (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being heavily resistant to the idea of moving into a care home some four months ago, my mother has settled well into her new life at Kew House and is full of praise for the staff. Her visitors have all remarked how welcoming the home feels and how friendly everyone is. The communication is great,
from phone calls, to emails and via a dedicated app. It gives me huge piece of mind to know that she is safe and extremely well cared for at Kew House.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your reply and positive comments surrounding the care provided to your Mother by our dedicated team. We shall pass on your kind words to all at Team Kew.

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Review from E G (Wife of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Respite care in Kew House for 8 weeks. We transferred him from another Care home because we were dissatisfied with the poor level of medical care and staff shortage
We have been more than happy with Kew house.
Abundant staff all happy , obliging and courteous
If I'm concerned
I never hesitate to/ nor fail to find a member of staff who can reliably resolve the problem
All aspects of the home are transparent. I feel confident that my husband is receiving the best care possible .
The menu is nutritious varied and beautifully presented even if eating in bed !
He is treated with kindness and respect, I feel the staff 'understand ' him !
Kew House is very welcoming to visitors Who are made to feel at home with beverages croissants , biscuits always on hand. It really does feel like one happy family even though my husband is reluctant/ unable to participate in many of the activities .
Just a huge thank you for all your cARE
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Your kind words surrounding the care we have provided to your Husband will be shared with our entire team.Kew House has been so pleased to be able to provide the right care since his arrival to our nursing community in December 2024.

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Review from Alison H (Wife of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What has probably been the worst time in my life, Kew House has been wonderful in every way, I will always be grateful.All the staff have at all times have been polite and very professional, nothing has been too much trouble
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your review surrounding the support and care offered to your Wife since her arrival to Kew House last year.Your kind words will be shared with the entire team at Kew House

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Review from N V (Respite Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a stay in hospital, I chose Kew House as a respite home for three weeks. They provided a professional caring service, friendly staff, a comfortable en-suite room, and excellent care. I was able to get back on my feet very quickly and I am grateful to the whole team at Kew House.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding a review surrounding your stay at Kew. It was a pleasure being able to support your recuperation process.

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Review from James Y (Brother of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had been strongly resisting the potential of becoming resident in a care home, but eventually the necessity of full time care became evident. Following a couple of weeks of settling in she volunteered to me that "It's a really lovely care home. I didn't know that a care home could be this
good". These were the most wonderful words that I could imagine. The staff are truly wonderful, all knowing what to do, what not to do, and what their colleagues could do and/or help with.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add such a lovely review surrounding the care provided to your sister while she resided at Kew House. We shall pass on your kind words to the entire team. Best Wishes. Team Kew

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Review from Mandy J (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has consistently received the highest quality care at Kew House. The staff are attentive, receptive and responsive. They treat her with respect and always try to accommodate her needs.
The menu is varied and interesting, well cooked and well presented. Kew House provide a wide range of activities
to foster social interaction and create a homely environment for the residents.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

We really appreciate the time taken to add a review surrounding the care provided to your mum. We shall pass on your kind words to the entire team at Kew House.

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Review from Connie M (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew House has been absolutely amazing - the Nursing Team have been brilliant as have all the team in fact. The positive changes in my mother in the few months she has been at Kew House have been phenomenal. Lovely comfortable bedroom and communal areas. The weekly activities are really good and have
encouraged her to get up and get involved. Little things like the hairdresser and manicurist have really helped to build my mother's confidence back. Really can't thank the team enough for all the fantastic care!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Such lovely words surrounding the care provided to your mum since her arrival to our home back in July 24. It has been a real pleasure taking care of her and the progress made by your mum since her arrival has been incredible. We shall pass on your kind comments to the entire team at Kew.

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Review from Matthew F (Son of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff and overall care. Very well thought through and varied activities. Good excellent. Can't say enough good things about Kew House! Recently my mother had a birthday and the staff and team could not have been more helpful in making her celebrations a special and memorable occasion. Would
definitely recommend!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such a smashing review. We shall certainly pass on your kind words to the entire team at Kew House.

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Review from Melanie W (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional support before arriving, on arrival and continuously now for our mum and my brother and myself, from managers, carers, reception staff, the maintenance man and cleaners. Everyone is so good with all the residents, which is very reassuring to see. Thank you to you all for your commitment
to outstanding service.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for adding such a smashing review surrounding Kew House. It is an absolute pleasure taking care of your mum and she has settled so well into our care. Best wishes from team Kew.

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Review from Jane G (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased and impressed by Kew House. From the moment you enter, there is a palpable warmth and nice atmosphere. It has been very reassuring for the family to know our very elderly Father is being cared for and properly looked after. Thanks to all the team, as team effort it is!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your review to this platform. Smashing feedback like this is always marvellous to receive and we always share these reviews with our entire Team.

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Review from Robert P (Nephew of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a number of falls, and increasing forgetfulness, we reluctantly came to the decision that our Uncle required a safer, 24/7 caring environment. We knew that the longer we left taking this drastic action, the more likely he'd end up in hospital or worse.
Kew House was a very pleasant surprise.
It's a bright, happy environment where the ratio of residents to staff is very high. After a fortnight, he'd stopped mentioning aspects of his 'old life'. He wasn't great at participating in the activities but enjoyed observing. He loved the meals - including the wine.
He was at Kew House for 18 months. As his dementia took over, his needs for tailored care and compassion became increasingly important. Kew House (in conjunction with medical advice) smoothly adjusted their routine to fit in with our Uncle's changing requirements.
As a family, we are so pleased that he was able to live his last chapter in dignity, and in the midst of a thriving, happy community.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review surrounding the care provided to your Uncle during his 18-month stay at Kew House. We shall pass your kind words onto the entire team.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Hallmark Kew House is calculated as follows: ( (430 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 515 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

Frequently Asked Questions about Hallmark Kew House

What types of Care is Hallmark Kew House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Kew House have?

There are 65 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Kew House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Kew House to the centre of London?

6.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Kew House to verify any information. View our terms and conditions. Hallmark Kew House has an Enhanced Service - more info.