Kew House, London, London
Kew House, London, London
Kew House, London, London

Kew House is a luxury care home situated in Wimbledon. The home has outstanding facilities and offers the highest level of relationship-centred care.

The home's modern interior is designed to be both homely and comfortable. Each bedroom is elegantly furnished and has its own en-suite facility, while several rooms also have direct access onto an outside patio.

Residents at Kew House are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities Kew House has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Kew House offers quality nursing, dementia and residential care.

Group: Hallmark Care Homes

Person in charge: Yetty Adepegba (Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 and overs. Ages 50+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kew House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 23 Feb 2017

Please contact the home for current vacancies

Reviews

9.4 Kew House has a Review Score of 9.4 (9.361)

The Review Score of 9.4 (maximum of 10) for Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Kew House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.361 for Kew House is calculated as follows: ( (188 Excellents x 5) + (94 Goods x 4) + (28 Satisfactorys x 3) + (9 Poors x 2) + (8 Very Poors x 1) ) ÷ 327 Ratings = 4.361

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Kew House is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 24 Reviews ÷ 16.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kew House?

  • Extremely LIKELY
    19
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Kew House

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • more

Mum moved into Kew House in November 2016 and her whole family are delighted to have found such a friendly, caring and loving community for her. The manager and staff have been endlessly patient with our moving-in concerns which have been listened to and acted upon.

The run up to Christmas was joyous with top-rate entertainment and there is a variety of daily activities. A superb physiotherapist is on hand and excellent hairdressing, massage, manicure and chiropody are offered weekly; the food is tasty and nicely presented and the staff are caring and approachable. We could not have wished for better.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kew House provided a wonderful, caring and welcoming home for my step-father for his last six months. The staff were all extremely kind to him and were always ready to sort out difficulties or go the extra mile to make him feel comfortable. The facilities were excellent - his room was always kept clean and the public spaces were bright, cheerful and clean.
I felt that my step-father was in safe hands and that the staff would always keep in touch with his family. When he died, they were magnificent. We could not have asked for more.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall good but it is difficult to contact relevant staff. Gold watch went missing.

How likely would you be to recommend Kew House? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

Staff: Good

Rooms: Satisfactory

Yetty Adepegba, General Manager at Kew House responded to this review on 15 Dec 2016:

Thank you for your comments. A discussion regarding the watch has already been had, however if you would like to discuss it further, please do not hesitate to contact me.

My mother moved to Kew House Care Home in July 2013 aged 106. She had previously lived in a sheltered flat. In the 3 years that she was at Kew House, her mobility decreased and her dementia increased. The care that she received was excellent, as was the support which I received from the staff. She was allowed to remain on the residential floor, in her room, and with the carers she knew. Her increasing needs were met and she was always treated with kindness, patience and respect. She died in Kew House on Sept 28th this year aged 109. The support we had in the last days of her life was amazing. Excellent.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Pleasant atmosphere but the problem was the level of care required by my mother who was convalescing from ankle replacement surgery, was insufficient. I was promised she would be given all the necessary care but it turned out not to be the case. There were simply not enough staff, they were not properly qualified or trained and they did not spend long enough with her. For some unknown reason, they would not admit her at the weekend which meant she had to stay in the hospital a few extra days than was necessary. We were told that the reason we were being charged more money was because my mother was only staying for a short period. I would not have minded had the care been better but it was not quite up to standard I was expecting

How likely would you be to recommend Kew House? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Very Poor

Initially, my husband frequently tried to get out. He caused a great deal of problems but staff coped very well. They were always smiling and comforting and never lost their temper. The food was excellent and having 2/3 smaller dining room worked well. Again staff very good encouraging patients to enjoy their food. Plenty of musical groups and events and opportunities for residents to sing which was uplifting for all. The home was frequently decorated for parties for all to join in.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very impressed with the friendliness of the staff. Lovely bright colours of furnishings, tablecloths and proper serviettes. On the dementia floor proper cutlery and china and the menus on the tables every day. Lovely variety of singers and groups, parties for Queens Birthday. Hairdressers and physio really lovely and kind. Staff all wonderful and caring.
(Total opposite of type of place my mother-in-law was put into after coming out of hospital in every way).

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The atmosphere at Kew House is very welcoming and lively. It appealed to us as respite care for my mum as it had a lively feel with a lot going on. In comparison to other homes, we knew this was one was preferable as it felt like residents could have an enjoyable life with lots of activities to engage in.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I have enjoyed seeing my mum eating properly, get involved with the many activities on offer and socialise. As well as that, the provision of hairdressing and chiropody is a great asset. The staff are very good at chatting to the residents and guests. Very safe, supportive environment. Excellent design of the cafe as you come through the door - Beautiful garden.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My Mother's time at Kew House was very disappointing and did not reflect the hard sell we were given.
I would say don't believe the hard sell - there are lots of empty promises of individualised care and how any concerns will be dealt with which just don't happen. My Mother has been in care homes for almost 20 years and this was by far the poorest quality in terms of the level of care and the knowledge and understanding of staff. If there is nothing wrong with your loved one they might be ok here - but if there's nothing wrong they probably don't need a care home. The environment is quite attractive and on the whole, well maintained - but the most important things - caring, understanding, well trained, knowledgeable staff are missing and the leadership is very poor. I wouldn't want another family to go through what we have been through with this home. Fortunately, my Mother is in a much better home now and the level of care is a massive improvement.

How likely would you be to recommend Kew House? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Kieron Walsh, Regional Director at Kew House responded to this review on 20 Sep 2016:

We are sorry to hear that you felt you had a negative experience at Kew House. We have investigated your concerns and provided you with comprehensive feedback and concluded our investigation.

- Generally, all acceptable and pleasant place to be. External spaces limited for access ie. garden.
- As a large number of staff members are of ethnic origin, the use of English is not so clear and precise as it should be, especially in critical situations.
- During weekends it is difficult to ascertain who is in charge. There should be a system of a named person responsible or: really, a 'liaison' person familiar with both residents and family; irrespective of shift workings.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

As a visitor, I am impressed with the quality of care. There are several exceptional members of staff. They are patient, caring and provide stimulating talk/activities for the residents. It is good to have 'safe' gardens - and lots of small bright areas for sitting.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I would like to say how impressed I was by the understanding and level of care shown to my mother who died yesterday. The staff went out of their way to make her as comfortable as possible and even sat and read to her during her last hours as I had to be at a hospital appointment with my husband. She was so happy there and I cannot express my thanks enough for the kindness and dignity shown to her during her last weeks.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed with the care at Kew House for my father who was a resident there for a year. The professionalism and the caring by the staff impressed me greatly. The touching way staff dealt with residents sometimes brought tears to my eyes, such as encouraging a resident to do a crossword, sitting chatting to a resident or doing an impromptu quiz with a group of residents in the evening. If something mattered to a resident then staff took notice and dealt with it. The home atmosphere is cheerful and vibrant both in colours and laughter. The cafe in the entrance area was a really nice touch with residents always able to enjoy coffee and cake, read the newspapers and guests joining in, so always company for those who wanted it. The food was excellent and varied. The activities were very good as well. I have dealt with 5 other care homes around Wimbledon and Kew House exceeds them all. I continue to recommend it to anyone looking for a local care home.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was reluctant to go in for respite care but my mother needed a break. I was very happy with the staff and the senior management were delightful and very helpful and understanding. I thought the home was friendly and welcoming, although a small premises and could have benefited from more outdoor space, gardens etc. My father felt there were not enough people in his position to engage with and his room, although tidy, had a strong smell of urine.

How likely would you be to recommend Kew House? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Yetty Adepegba, General Manager at Kew House responded to this review on 11 Jul 2016:

Thank you for your feedback. I will arrange to meet with you to discuss your comments further.

I am very happy with the care and facilities at Kew House.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Kew House on the nursing wing since February 2015. Mum's care is complex and demanding for the staff. I visit Kew House four to five times every week at all times of the day and evening. I feel I have a good understanding of how care is provided and I confidently leave mum knowing she will be well cared for. There are regular updates and meetings for residents and their families. If family members raise concerns the concern is listened to and acted on. Not everything is perfect but imperfections are faced honestly and openly and the staff strive to make improvements. A great community spirit exists here.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every aspect of my life is made happy and easy with plenty of leisure activities which keeps me mentally active and stimulated. I did not want to come here but I am now very settled and very happy.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We have noticed a definite improvement in the past few months. Staffing seems to be more under control, activities are more frequent and varied, menus improving (although more thought needs to be given to presentation/colour).
Better interaction between new manager and residents.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Kew House since the end of February 2016. She is on the residential floor. Staff have always been very friendly, helpful and were very kind to both my mother, my sister and myself when she moved in.
Care is good, although my mother sometimes has to wait a while if she rings for help.

How likely would you be to recommend Kew House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Yetty Adepegba, General Manager at Kew House responded to this review on 01 Jun 2016:

Thank you for your comments. I have now introduced daily checks to ensure that call bell response times are acceptable, meaning you should see an improvement for your mother. If you do have any concerns, please do come and see me in the home and I will be happy to look into these.

I was reluctant to send my independent mother to a care home but because of her health we had no choice. She settled in surprisingly quickly and that was due to the patience and kindness of the staff, they have coped admirably with her difficult dietary requirements and nothing is too much trouble for them. We do feel a weight has been lifted off our shoulders as we know she is being cared for by such an excellent team in a lovely home.

How likely would you be to recommend Kew House? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife was suffering from Alzheimers and died here at just 62 years old after last three months here at Kew House. Generally myself, family and friends all liked the friendly ambience of Kew together with truly compassionate care staff.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

From the initial contact with the team at Kew House, everything felt right. The registration process was slick and efficient and the entire administrative aspect was dealt with seamlessly. The facilities at Kew House were first class, and so were the nursing staff. My mother has a very nice, welcoming room and the overall feeling of the establishment was very friendly. It felt like a home more than a care home. I had visited many potential care homes, before choosing Kew House for my mother; it was by far the best.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beyond the very tastefully, colour coordinated furniture and wallpaper, lays a team of hard working staff. They care and it shows. They treat with dignity. If they are unable to answer a query, they go out of their way to find someone who can.

How likely would you be to recommend Kew House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am 91 years of age, reasonably active and have been here since May 2014. I have been very happy and well looked after. The food is great and they will always get me something special as I am allergic to some products or cannot eat or do not like what is on offer. The menus are not large but perfectly adequate for my purposes. En-suite is cleaned every day, my bed is made to my specifications every day.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Kew House have continued to give excellent support to mum-in-law who has needed help me comprehend the death of her husband last year. Her occasional forgetfulness in rotation of clothes has been discreetly corrected and as predicted by the 'course/talks' help at Kew House on dementia together with our own knowledge of the illness the family have been reassured that mum-in-law's care and needs are being catered for together with her own need for security in a pleasant environment. She as well as the family have been treated with respect, any concerns raised by us or relatives have been discussed at regular meetings and rectified or as with many areas that take time to see improvements we get regular updates.

How likely would you be to recommend Kew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident here for 18 months and found my stay very satisfactory.

How likely would you be to recommend Kew House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff at Kew House are all very friendly, nursing staff on my fathers floor are efficient. Sometimes a long wait for his bell to be answered and then another wait while staff find someone else to help as he needs two to move him.

How likely would you be to recommend Kew House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Yetty Adepegba, General Manager at Kew House responded to this review on 21 Apr 2016:

Thank you for your comments. We will meet with you to address your concerns in person.

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Awards / Recognitions

February 2016

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

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June 2012

Best Public Caterer

Recipient: Kew House

Date: Thursday 28 Jun 2012

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November 2011

Pinders Healthcare Design Award Finalist

Recipient: Kew House

Date: Tuesday 08 Nov 2011

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Job Vacancies

Staff Profiles

Yetty

Yetty Adepegba

Job Title: General Manager

Joined: 2015

Description:

I’m the General Manager at Kew House and have over 21 years’ experience in the care industry while also working to earn my Dementia Mapping qualification. I love my job and wake up every morning knowing I can make a positive difference to someone’s life. Our exceptional care, state-of-the-art beautiful surroundings, interesting residents with beautiful stories and amazing team make our home extra special.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kew House