Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 149 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65’s, Younger Adults
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (149)

Total of 149, showing 81-100
9.8

Hallmark Kew House has a Review Score of 9.8 (9.788) out of 10, based on 43 reviews in the last 2 years. Over all time Hallmark Kew House has 149 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 1
  • 2

Date Published

149
11
17
43
106

Review from Janina R (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last 6 months, my experience has been a little varied but on the whole, good. The staff have generally been most helpful, kind and willing to please whenever possible. The folks at the reception area have been great.

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Review from Hazel B (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was happier at Kew House after moving there for the last 10 months of his life than he has been in many years. He asked to return to Kew when he needed nursing care because he liked the food. I wanted him to return because of the cheerful atmosphere, the quality of staff, care and activities,
as well as the respect and dignity given to all residents. My father had a challenging personality but the carers handled it very well, enabling him the independence he wanted, but respectful help when needed. The staff helped to make each day enjoyable for him with the little things that mattered to him, such as putting his TV onto a channel to watch his favourite programmes, a cup of tea made the way he liked and popping in to chat to him. If I asked him about an activity he’d enjoyed he couldn’t tell me what had happened but there was a broad grin on his face as he remembered it. It meant a lot to myself and our family to see him happy and comfortable for the end stage of his life.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you so much Hazel for your lovely comments. We were very happy that your father chose to return to Kew House as well. The team build good relationships with the residents and work hard to ensure that they are well cared for and that the little things that are important to them are not forgotten.
I will share your feedback with the team, which they will greatly appreciate.

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Review from Margaret B (Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory service.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home.

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Review from David S (Son of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards of care, accommodation and support are of the highest quality.
If on occasion queries or concerns are needed to be discussed, the team are cooperative and responsive - most importantly Dad feels at home and content.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your review of Kew House Care Home. It is such a help to other families when they are looking into care options for their loved ones to be able to read relevant and current feedback. Your comments are very much appreciated and will be shared with the team.

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Review from Katia V (Private Carer of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, positive environment.
Caring, happy staff.
Good choice of activities; indoors and outdoors.
All residents are welcomed and encouraged to participate.
Tasty homemade meals.
Friendly, caring hairdresser and beautician on site.
All residents are positively supported according to their
needs.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home, it is very much appreciated. The whole team work very hard to ensure that all residents feel well cared for, safe and secure. I will share your feedback with the team.

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Review from D M (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all things very good.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House. Your comment is much appreciated.

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Review from R H (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home and for your feedback, it is very much appreciated. It is lovely for the team to hear comments like this.

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Review from C A (Next of Kin) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew house has a great atmosphere and we chose it because it is full of life and warmth.
The residents activities program is extensive, inclusive, imaginative and delivered with real attention to detail, enthusiam and care.
All the staff are professional, positive, friendly, cheerful and approachable.
Together the team make this an exceptional home.
It is well decorated, clean and in some ways seems more like a hotel than a care home.
My relative is content, feels safe, and is well cared for- and says that the food is very good.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to review Kew House Care home and for your lovely comments. The whole team work very hard to ensure the residents are happy and enjoy every day with various activities. The team genuinely care that all residents feel well cared for and safe, so thank you for mentioning this. I will share your feedback with the team.

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Review from Elaine E (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my husband were excellent. Nothing was too much trouble for them. They were all extremely caring and helpful.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your feedback and comments are very much appreciated, thank you. I will pass your lovely comments to the team.

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Review from Lynne S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just come to the end of two weeks respite at Kew House.
Our experiences with Kew House have been positive right from the beginning I.e. My contact with the Customer Relations Manager to the finish of his stay. The premises are bright and cheerful and well maintained and the care and kindness
of the staff have been excellent. All my father's visitors have said how impressed they have been with what they have seen. I would highly recommend Kew House.

Reply from Nicky Hazell, Customner Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your kind comments are much appreciated. I shall share your positive feedback with the team.

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Review from Jenny L (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the care that Mum received at Kew House. She was well looked after by the staff and they really made an effort to get her to participate in activities. It is a very happy place and you are always greeted with a smile. There seems to be a very good team spirit amongst all the staff,
this includes the housekeeping team, maintenance team, carers, management and all other staff, which means the home seems to run efficiently.
Residents are treated with dignity and staff always seem to have time to chat to them and take a real interest in their stories. There are some truly remarkable caring people working at Kew House. As a visitor you are always made to feel welcome and at home.

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Review from Pamela T (Niece of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was at Kew House for just under 5 years. She was cared for extremely well by loving and caring staff. Communication by the staff to me as next of kin has been very good too. Nothing has been too much trouble for them. During my aunt's time at Kew House, she has taken part in numerous activities
and enjoyed visits from musicians, children and those of animal therapists among others. The staff always greet visitors on arrival and make you feel very welcome with offers of refreshments. Thank you to everyone at Kew House.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your review and for choosing Kew House as your Aunt's home.

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Review from Jacquie N (Wife of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a respite resident at Kew House for two weeks in November. The staff all remembered him from a stay earlier in the year and we were both welcomed and made to feel at home. It’s not easy leaving your partner in the care of others but I trust the staff at Kew House to look after him with
respect and affection and I felt relaxed immediately. In our experience, the care and concern goes right across the staff. It’s not just the care and the activities teams but the guys on maintenance, the people who do the laundry and the kitchen staff who all greeted us warmly and take a pride in their work. The family visited several times and my husband was always well cared for and cheerful and he enjoyed the food especially. During the stay, I saw lots of interactions between the staff and other permanent residents and was struck by the kindness and the patience shown. Many thanks to all of the team.

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Review from Pauline P (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in Kew House Wimbledon on three respite stays.
I cannot recommend the home on the staff enough.
The atmosphere is very happy and there are many activities.
The staff are kind, helpful and cheerful. There are no nasty smells.
We look forward to having more respite.

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Review from Peter D (Son-in-law of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great people, great care and a great home.

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Review from Stephen L (Son-in-law of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father-in-law was wonderfully cared for during the last year of his life. As a rather independent gentleman, he was able to enjoy as much as he could manage, supported to be as independent as he wished. He brought with him some of his own furniture, his TV, exercise bike and mobility
scooter. Accommodating all this was made really easy by the housekeeping team.
This home is really welcoming and well managed. As my wife and I visited we were always recognised and welcomed. The home is wonderfully clean and pleasant in every way. Quite different in style and atmosphere to many other care homes in this area. The language used when referring to the residents and the kindness of all the staff created a very happy home.
The management took great interest in my father-in-law and in engaging relatives such as ourselves.
We can recommend this care home unreservedly.

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Review from D G (Cousin of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a really nice atmosphere at all times and all the staff are most courteous and friendly. It is more like a club hotel and there are many activities during the day each week. The quality and variety of the food is constantly good. A first class establishment all round.

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Review from Janet L (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was always treated with respect and warmth. As he became increasingly frail, the lovely staff made every effort to ensure he was safe and comfortable. He could not have been better cared for.

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Review from Richard L (Son of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is such a caring, lively and bright environment for my 95-year-old father. He loves it at Kew House, he has been there well over a year now and keeps saying how lucky he is to live there and likes to call his room “his flat”. It makes me, my sister and brother happy that he is well cared for.
The manager is always happy and welcoming. What a great place.

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Review from Laura S (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful welcome here, all the staff are extremely helpful and willing to help. The room and bathroom are kept extremely clean and tidy and they always seem to know when you want to leave things out where I have left them.
Washing is done promptly. I have been here nearly 5 weeks and
aside from the odd hiccup on one or two occasions, all has been to my satisfaction. The training staff programme is very professional and anything asked of them is usually promptly sorted. I am very happy to be staying in such a well run home.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hallmark Kew House is calculated as follows: ( (420 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 505 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 04 Aug 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager

Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager

Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead

Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager

Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager

Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager

Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager

Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead

Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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