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- Hallmark Kew House care home







Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.
Understanding the emotions that come with moving, Kew House lives...
Care Provided by Hallmark Kew House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection
The price(s) shown are provided by the care home. Contact Hallmark Kew House for full pricing details and T&Cs.
Contact Hallmark Kew House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Natasha Shillingford(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (8)
Visiting
- Open door policy. Visits 7 days per week 8am-9pm
Parking
- Car Park Available - Yes
Hallmark Kew House Reviews (168)
Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 36 reviews in the last 2 years.
Over all time Hallmark Kew House has 168 reviews.
My father, enjoyed and needed that time with my mother, a permanent Kew House resident, very much.
He is much reassured that his beloved wife is so happy and well cared for.
Nothing is too much trouble for the team. They understand and enjoy his humour, and welcome him back like a family member at every visit since he returned home. So lovely!
They even invited him to lead the one-minute silence today. We were both very touched by that. Thank you.
Thank you so much for your kind words which I would be sharing with the rest of the team.
I have been so thrilled with the care and kindness shown to my parents both as residents and visitors. Everyone has been so wonderful in the most difficult of circumstances. I can not thank you all enough. It is such a happy, welcoming place that really feels like home.
Dear Clare, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House.
My mother is a full time resident in Cedar. My father joined her recently for respite care. What a wonderful experience! We cannot praise the staff highly enough. Without exception, they showed kindness, care and humour. My father was made to feel welcome in the Kew House community. The immaculate and cheery surroundings are of particular note. He has returned home energised and full of praise for the support he received.
Dear Ann, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House.
I have found all staff and facilities at Kew House to be of an exceptional standard during a recent respite stay. My wife arrived at Kew House as a permanent resident, during Lockdown and despite the most challenging of times, she has settled very well into the Cedar Community. My own recent stay, provided an insight into her world and I was impressed with everyone I met, and everything I saw. I have returned home feeling reassured that she is being well cared for, by a kind and professional team. Well done Kew House!
Dear Roy, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House and you are always welcome here.
Our experience has been nothing but positive. The level of care is excellent and constant updates and communication during the pandemic. The many activities and relationship engagement are excellent and so important for my grandmother.
Thank you for taking the time to complete a review for us. We are delighted to receive your feedback and will share with our whole team.
May 2021 begins my mother-in-law's 9th year at Kew House. She remains positive, good-humoured and confident in her carers and surroundings. The staff have always treated all the residents with respect and kindness. Should a change of health, fall or bruise occur I am immediately informed and given any information about it. The staff are happy and welcoming, they tend to remain at Kew House for quite some time, reducing the need for temporary staff. The size of Kew House keeps everything at a very human scale while its parent company, Hallmark, is able to offer support and protocol advice based on its other satellite care homes. Communications has always been excellent with weekly emails advising of any positive tests (Residents and Staff), staffing levels and PPE levels together with activities and menus. The regular relative/carer meetings are held over Zoom at the present with comprehensive minutes. The General Manager is always approachable particularly if a special circumstance arises. I fully recommend the care and protection offered by Kew House.
Rae, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House.
A high level of care is consistent. Staff are caring, sensitive to Mother's needs, hardworking, patient and polite. We are sure that the high standard of cleanliness has been maintained.
Thank you for taking the time to write a review. It's wonderful to read how happy you are with the care provided to your Mother, it’s our pleasure to support her.
Nicest care home I have visited - no lingering smell (like schools - cabbage and cleaning products)! Always friendly staff.
Thank you for taking the time to write a review, your kind words will be shared with the team.
My mother has been at Kew House for 7 and a half years suffering from Alzheimer's. Various staff have come and gone as have many residents, but the care my mother has received has always been friendly and affectionate. I feel she is in the best possible hands, which helps since it would never be my wish to have my mother in a home - if it was possible to have her at home we would have.
Thank you for taking the time to write a review, your kind words will be shared with the team. It’s our pleasure to care and support your Mother.
Such kind and considerate staff. Good communication with the care team. Excellent care team leader who answers our questions quickly and, most important, reassuringly. Another staff member, in particular, is so very kind to us and to mum and professional too.
Thank you for your kind words and in particular acknowledging the fantastic team at Kew House. It’s our pleasure to care and support Mum.
It has been good living here at Kew House and looking forward to when my husband can visit me after he has finished his jabs, as he got to know the care and support staff before the lockdown and it will be like old times. Thank you.
Thank you for taking the time to write a review, we too are all looking forward to all sharing a cup of tea.
Comfortable room, good bed. Enjoyable food and good company.
Thank you for taking the time to write a review, your positive feedback will be shared with the team. We enjoy your company too.
Poor communication, unsatisfactory care, bad attitude, complaints not dealt with, fees absolutely vast. All levels of management not concerned with issues raised. Queries regarding medication ignored, emails asking for information ignored. Grandmother left in the room alone, no stimulation. FNC not applied for, deprivation of liberty regarding visits.
We are sorry to hear you feel this way. Our absolute priority at Kew House is to deliver high quality, relationship-centred care that is safe and effective for all residents and we are confident that we deliver a high standard of care, evidenced by the fact that our home is rated...
Kew House is a very safe, very well run and very happy home and is thoroughly deserving of it's 'Outstanding' rating. The high ratio of staff to residents is reassuring and everyone, including the senior management team, really took the time to get to know Mum (and me!). Phone calls and emails are always answered promptly and any initial niggles were dealt with quickly. The Activities Team have been brilliant during the last six months of semi lockdown, with plenty of fun things for the residents to do and I often see pictures of Mum on Facebook - obviously really enjoying herself. The regular Skype calls mean that I am able to have lots of contact with her in real-time. A resident hairdresser has been a blessing during the full lockdown and so the residents always looked their best during that period. I would have no hesitation in recommending Kew House.
Thank you so much for your kind words, it is very much appreciated that you have taken the time to complete a review with your feedback and it is so helpful to other families looking for care. We are very proud of the team and we will pass your comments on.
My unmarried aunt spent her final 12 months at Kew House. She had lived on her own for nearly 30 years and, at 98, her remaining social life was diminishing rapidly. The staff actively encouraged her tentative participation in events and she responded well. Again, whenever I visited, random staff would volunteer the latest information about her: they all seemed to care. They were assiduous in keeping a close eye on her as her health deteriorated and keeping us, her nephews, fully in the picture even when I was still able to visit several times a week. The cheeriness they exuded from the top down was very reassuring.
Thank you, Nicholas, for taking the time to review Kew House, we were very happy that we were able to support your Mother and your Aunt here.
When I first visited Kew House I immediately sensed a happy atmosphere and knew that this was the right place for my mother. My mother agreed as she later thanked me for finding such a nice place her. The staff who are the backbone of every home are very caring and respectful of each individual's needs. The home is cheerfully decorated and very wheelchair friendly. Lots of activities take place and there are outside excursions too. The management team listen and deal quickly with any query. I have had no difficulty recommending Kew House to my friends.
Thank you, Jennie, for taking the time to review Kew House, it is so helpful for families who are looking for care for their loved ones. We really appreciate your feedback and will share your lovely comments with the team.
Moving to Kew House gave my friend a new lease of life. The staff treated him superbly (and he was not easy). The activities were plentiful, varied and well designed; the food was interesting and varied but often not hot enough. The housekeeping was first-class, nursing was excellent and understanding. He was spoilt and loved it. We also saw remarkable improvements in the almost five years he was there.
Thank you, Kay, for your kind comments. We are so glad that we were able to support your friend here. I will share your comments with the team.
I think Kew House is exceptional in its care for its residents. The atmosphere is warm, home-like, and the staff full of good humour and endless patience. Friends and family of residents are always made to feel welcome, and there are lots of sitting rooms to settle into for a cosy visit. While I found it hard to place my mother in a care home, I am truly grateful to have found this one.
Thank you for taking the time to review Kew House Care Home and for your kind words.
The staff were extremely professional, patient and caring and always had a smile and a reassuring word for both my mother and the family. Many of the staff who were there at her arrival were still there three years later.
The home is extremely well run with a manager who is very hands-on, her door is always open and she knows all the residents very well. The atmosphere everywhere in the building is positive and happy. I could not recommend Kew House highly enough.
During the last 6 months, my experience has been a little varied but on the whole, good. The staff have generally been most helpful, kind and willing to please whenever possible. The folks at the reception area have been great.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Kew House.
There are no upcoming events for Hallmark Kew House.
Awards / Recognitions (25)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Kew House.
Meet the Team (7)

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.
My passion and goal are to ensure everyone receives care that is tailored to their individual needs.
I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Hi, My name is Priscilla and I am the Deputy Manager of Kew House
I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.
I have a vested interest in dementia and palliative care Dementia care settings with palliative care.
I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.
A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.
I look forward to meeting you all.

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.
Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.
I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.
My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.
In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.
I’m confident enough to say that Kew House IS MY FAMILY.
I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.
Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead
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