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- Hallmark Kew House care home







Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.
Understanding the emotions that come with moving, Kew House lives...
Care Provided by Hallmark Kew House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection
The price(s) shown are provided by the care home. Contact Hallmark Kew House for full pricing details and T&Cs.
Contact Hallmark Kew House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Natasha Shillingford(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (8)
Visiting
- Open door policy. Visits 7 days per week 8am-9pm
Parking
- Car Park Available - Yes
Hallmark Kew House Reviews (168)
Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 36 reviews in the last 2 years.
Over all time Hallmark Kew House has 168 reviews.
Kew House recently took care of my father for the last few weeks of his life. From the very moment I came in contact with Kew care home, I was impressed by their responsiveness and their professionalism. My father was in a bad way and having a terrible time in hospital and I was desperate to get him out and into somewhere comfortable and tranquil. The staff at Kew House did everything they could to help me and to expedite the process as quickly as possible. While he was at the home, my father was offered excellent care in all areas an treated with dignity. I am more than happy to recommend the Kew House as an excellent organisation.
Thank you for your comments and your recommendation of Kew House Care Home.
Kew House is an outstanding care home. It has the significant advantage of being built for purpose, so the design and layout make sense. There is a lovely cafe-style area and several pleasant reception rooms. Cleanliness and upkeep is excellent. Staff are kind, responsive, cheerful and understand the needs of the residents. If something is not quite right, staff and managers are very quick to respond. Recent highlights have included a trip for some residents to the sea in Brighton.
My Grandmother moved into the carehome in January 2018. She and I have been very happy with the home. The staff are very friendly, helpful and caring. The environment is lovely and homely, I always feel welcomed even with my 4 children. The activities they provide are brilliant and my grandmother especially like the singers that come in to perform.
As she became less well, the activities coordinators and carers all encouraged her to do as much as she could while helping her as necessary to maintain her independence and dignity. Mum and I came to know the staff well and consider them as friends, Kew House was definitely home to her. There is strong leadership and good staff training shown in a high standard of care and kindness.
My father has always been fiercely independent and house proud. He was never happier than in his own home, comfortable in a familiar environment. When it became evident that it was no longer possible for him to live independently we were concerned as to how he would adapt to life in a home. From the beginning Kew House were marvellous, welcoming him, personalising his room with family photographs, introducing other residents, encouraging him to participate in group activities. He quickly settled into his new life, such that within a few days he called it home. On visits, I am struck by the warmth, care and professionalism of the staff, a contrast to other homes I have experienced. The standard of care is excellent. Christmas 2017 was the first time in many years we had not celebrated the occasion in his house. We enjoyed an excellent dinner and the company of other residents and their families. A great day. In summary, other care homes should aspire to the standards of Kew House.
Kew House is a handsome purpose-built care home across the end of a cul-de-sac in Wimbledon, very convenient for visiting by rail and tube. The whole home is light and airy including the large sitting and dining rooms, and the bedrooms are large with good-sized bathrooms. The home is well maintained and clean. The food is excellent and there is a regular programme of well thought through activities. The care staff are well trained in dementia care, skilled and attentive, with a calm atmosphere prevailing. The staff are hugely supportive and helpful. The home is fully staffed and does not rely on agency workers. The management team is excellent, with a real focus on the things that matter. Very well done.
Dad moved into Kew House last year and settled in quickly. It was a big change for him as he had lived independently in his own home for a long time. But, due to a few trips to hospital and receiving care at home, dad, myself and my brother realised he needed more support on a 24/7 basis. Dad is now part of the Kew House family and is very happy living there. All staff members are wonderful and it’s great to see all residents happy and very well looked after. There are numerous activities every day, plus special events arranged and the food is always freshly cooked with a fantastic choice too. Dad enjoys a glass of wine with his lunch and dinner and these touches make all the difference. My brother and I have a good relationship with the all the staff which means we work together to ensure the best possible care and wellbeing for dad. We are also getting to know some of the other residents and this helps build friendships in the Kew House family.
My dad had been in and out of hospital and after viewing several care homes in the area - we decided as a family that Kew House had all the facilities that met my dad's needs. He has settled in very well and has very high praises for the staff, other residents and the variety of facilities on offer as well as the day to day variety of meals and activities.
Thank for your comments. We are pleased your Dad has settled in well at Kew House.
A secure, friendly a bright environment. The staff are cheery and pleasant. I feel at home there too. My mother gets bored when lucid not many activities are useful for her state of play. I have been sparing with "excellent" as I do not have many sources of comparison.
Thank you for your comments. We will arrange to meet with you to discuss your expectations of the lifestyles plan.
My mother was on the dementia floor of Kew House for two years. I was extremely happy with her care particularly due to the consistency of the staff (there is not a high staff turn over). I found the staff to be kind and respectful - and willing to go the extra distance to bring a smile to my mother's face. And they always took great care in her personal appearance dressing her beautifully. With dementia, it is about creating little moments of joy and that is exactly what the staff do to provide both in general attitude and scheduled activities.
Whilst our mother was only in Kew House for 10 days she was treated very well, with dignity and respect and with proper end of life care. Our families thanks the manager, deputy manager and all the staff at Kew House.
My mother has received excellent care from friendly and patient staff. I visit her weekly and she appears happy, comfortable and well groomed.
My mum went into Kew House for respite care last year to see how she might settle down. So when the time came for a permanent move, it was a familiar place to her. So I had no hesitation in choosing Kew House again. All the staff are attentive and kind and the residents are given the utmost respect. I wouldn't hesitate in recommending the place and have already done so.
My mum came to Kew House for respite care as she was not coping at home with carers coming in. Kew were very helpful in settling my mum in which was especially good as I don't live in London. My mum thoroughly enjoyed her stay and was much improved during the time she stayed there. Thank you all very much.
Kew is a well-kept home with many excellent facilities and a team of excellent carers and staff. The well being of the residents is clearly high on the list of priorities.
Thoughtful and considerate carers.
My mother moved into Kew House after my father died and she had received a terminal diagnosis. She had lived at home with my father for nearly 70 years and was very nervous about having to adapt to such a very different life. The staff at Kew House, from the moment she arrived, were very welcoming and caring and gentle and fully understood her concerns and did their utmost to make her feel part of their community; she has at all times been treated with respect and genuine care. Kew House is outstanding in terms of how it has been designed and laid out to make life for its residents as comfortable as possible. All the facilities are totally accessible- corridors are wide, communal spaces are well thought out and welcoming and rooms are designed to make the residents feel at home- they look out onto thoughtfully landscaped gardens and open spaces. Kew House is very close to the centre of Wimbledon- such a bonus to be able to wheel Mum into the centre of life in a few minutes.
Friendly caring staff with lots of activities and a good standard of food and accommodation. My father has been helped to settle in quickly.
Every member of staff is warm, friendly and caring. The atmosphere is cheerful and welcoming. My cousin felt at home from the first minute she arrived for respite care and told everyone she wanted to move there permanently at the right time. When that time came, Kew House gave her the right amount of information and support without ever putting her under pressure to make a decision. It is a pleasure going to see her at Kew House.
Very friendly and helpful, always responsive to the bell and nothing is too much trouble. Feel very confident that I will receive prompt help and attention when necessary.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Kew House.
There are no upcoming events for Hallmark Kew House.
Awards / Recognitions (25)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Kew House.
Meet the Team (7)

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.
My passion and goal are to ensure everyone receives care that is tailored to their individual needs.
I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Hi, My name is Priscilla and I am the Deputy Manager of Kew House
I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.
I have a vested interest in dementia and palliative care Dementia care settings with palliative care.
I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.
A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.
I look forward to meeting you all.

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.
Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.
I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.
My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.
In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.
I’m confident enough to say that Kew House IS MY FAMILY.
I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.
Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead
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