Hallmark Kew House

My father was always treated with respect and warmth. As he became increasingly frail, the lovely staff made every effort to ensure he was safe and comfortable. He could not have been better cared for.

Kew House is such a caring, lively and bright environment for my 95-year-old father. He loves it at Kew House, he has been there well over a year now and keeps saying how lucky he is to live there and likes to call his room “his flat”. It makes me, my sister and brother happy that he is well cared for. The manager is always happy and welcoming. What a great place.

Washing is done promptly. I have been here nearly 5 weeks and aside from the odd hiccup on one or two occasions, all has been to my satisfaction. The training staff programme is very professional and anything asked of them is usually promptly sorted. I am very happy to be staying in such a well run home.

I can't express how utterly delighted I have been with Kew House and the care they give my mum. She settled in so very quickly and is very happy, she regards it as home. I can't say enough good things about all the staff, they are wonderful and they truly make the place feel so welcoming. They all are happy, smiley and so kind to my mum. I have completely stopped worrying about leaving her here.

Kew House recently took care of my father for the last few weeks of his life. From the very moment I came in contact with Kew care home, I was impressed by their responsiveness and their professionalism. My father was in a bad way and having a terrible time in hospital and I was desperate to get him out and into somewhere comfortable and tranquil. The staff at Kew House did everything they could to help me and to expedite the process as quickly as possible. While he was at the home, my father was offered excellent care in all areas an treated with dignity. I am more than happy to recommend the Kew House as an excellent organisation.

Kew House is an outstanding care home. It has the significant advantage of being built for purpose, so the design and layout make sense. There is a lovely cafe-style area and several pleasant reception rooms. Cleanliness and upkeep is excellent. Staff are kind, responsive, cheerful and understand the needs of the residents. If something is not quite right, staff and managers are very quick to respond. Recent highlights have included a trip for some residents to the sea in Brighton.

My Grandmother moved into the carehome in January 2018. She and I have been very happy with the home. The staff are very friendly, helpful and caring. The environment is lovely and homely, I always feel welcomed even with my 4 children. The activities they provide are brilliant and my grandmother especially like the singers that come in to perform.

As she became less well, the activities coordinators and carers all encouraged her to do as much as she could while helping her as necessary to maintain her independence and dignity. Mum and I came to know the staff well and consider them as friends, Kew House was definitely home to her. There is strong leadership and good staff training shown in a high standard of care and kindness.

My father has always been fiercely independent and house proud. He was never happier than in his own home, comfortable in a familiar environment. When it became evident that it was no longer possible for him to live independently we were concerned as to how he would adapt to life in a home. From the beginning Kew House were marvellous, welcoming him, personalising his room with family photographs, introducing other residents, encouraging him to participate in group activities. He quickly settled into his new life, such that within a few days he called it home. On visits, I am struck by the warmth, care and professionalism of the staff, a contrast to other homes I have experienced. The standard of care is excellent. Christmas 2017 was the first time in many years we had not celebrated the occasion in his house. We enjoyed an excellent dinner and the company of other residents and their families. A great day. In summary, other care homes should aspire to the standards of Kew House.

Kew House is a handsome purpose-built care home across the end of a cul-de-sac in Wimbledon, very convenient for visiting by rail and tube. The whole home is light and airy including the large sitting and dining rooms, and the bedrooms are large with good-sized bathrooms. The home is well maintained and clean. The food is excellent and there is a regular programme of well thought through activities. The care staff are well trained in dementia care, skilled and attentive, with a calm atmosphere prevailing. The staff are hugely supportive and helpful. The home is fully staffed and does not rely on agency workers. The management team is excellent, with a real focus on the things that matter. Very well done.

Dad moved into Kew House last year and settled in quickly. It was a big change for him as he had lived independently in his own home for a long time. But, due to a few trips to hospital and receiving care at home, dad, myself and my brother realised he needed more support on a 24/7 basis. Dad is now part of the Kew House family and is very happy living there. All staff members are wonderful and it’s great to see all residents happy and very well looked after. There are numerous activities every day, plus special events arranged and the food is always freshly cooked with a fantastic choice too. Dad enjoys a glass of wine with his lunch and dinner and these touches make all the difference. My brother and I have a good relationship with the all the staff which means we work together to ensure the best possible care and wellbeing for dad. We are also getting to know some of the other residents and this helps build friendships in the Kew House family.

My dad had been in and out of hospital and after viewing several care homes in the area - we decided as a family that Kew House had all the facilities that met my dad's needs. He has settled in very well and has very high praises for the staff, other residents and the variety of facilities on offer as well as the day to day variety of meals and activities.

A secure, friendly a bright environment. The staff are cheery and pleasant. I feel at home there too. My mother gets bored when lucid not many activities are useful for her state of play. I have been sparing with "excellent" as I do not have many sources of comparison.

My mother was on the dementia floor of Kew House for two years. I was extremely happy with her care particularly due to the consistency of the staff (there is not a high staff turn over). I found the staff to be kind and respectful - and willing to go the extra distance to bring a smile to my mother's face. And they always took great care in her personal appearance dressing her beautifully. With dementia, it is about creating little moments of joy and that is exactly what the staff do to provide both in general attitude and scheduled activities.

Whilst our mother was only in Kew House for 10 days she was treated very well, with dignity and respect and with proper end of life care. Our families thanks the manager, deputy manager and all the staff at Kew House.

My mother has received excellent care from friendly and patient staff. I visit her weekly and she appears happy, comfortable and well groomed.

My mum went into Kew House for respite care last year to see how she might settle down. So when the time came for a permanent move, it was a familiar place to her. So I had no hesitation in choosing Kew House again. All the staff are attentive and kind and the residents are given the utmost respect. I wouldn't hesitate in recommending the place and have already done so.

My mum came to Kew House for respite care as she was not coping at home with carers coming in. Kew were very helpful in settling my mum in which was especially good as I don't live in London. My mum thoroughly enjoyed her stay and was much improved during the time she stayed there. Thank you all very much.

Kew is a well-kept home with many excellent facilities and a team of excellent carers and staff. The well being of the residents is clearly high on the list of priorities.

Thoughtful and considerate carers.