Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 154 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.
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Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (154)

9.8

Hallmark Kew House has a Review Score of 9.8 (9.776) out of 10, based on 47 reviews in the last 2 years.
Over all time Hallmark Kew House has 154 reviews.

Overall Experience
  • 127
  • 19
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Date Published
  • 154
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Reviewer Connection to Hallmark Kew House
  • 64
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  • 7
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  • 3
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  • 3
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  • 1
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Total of 154, showing 121-140
Review from Michael P (Friend of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew is a well-kept home with many excellent facilities and a team of excellent carers and staff. The well being of the residents is clearly high on the list of priorities.
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Review from Joyce R (Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent experience of 9 weeks recovery from a heart condition.
Thoughtful and considerate carers.
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Review from P J B (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Kew House after my father died and she had received a terminal diagnosis. She had lived at home with my father for nearly 70 years and was very nervous about having to adapt to such a very different life. The staff at Kew House, from the moment she arrived, were very welcoming
and caring and gentle and fully understood her concerns and did their utmost to make her feel part of their community; she has at all times been treated with respect and genuine care. Kew House is outstanding in terms of how it has been designed and laid out to make life for its residents as comfortable as possible. All the facilities are totally accessible- corridors are wide, communal spaces are well thought out and welcoming and rooms are designed to make the residents feel at home- they look out onto thoughtfully landscaped gardens and open spaces. Kew House is very close to the centre of Wimbledon- such a bonus to be able to wheel Mum into the centre of life in a few minutes.
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Review from A B (Son of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff with lots of activities and a good standard of food and accommodation. My father has been helped to settle in quickly.
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Review from Jeremy T (Cousin of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff is warm, friendly and caring. The atmosphere is cheerful and welcoming. My cousin felt at home from the first minute she arrived for respite care and told everyone she wanted to move there permanently at the right time. When that time came, Kew House gave her the right amount of
information and support without ever putting her under pressure to make a decision. It is a pleasure going to see her at Kew House.
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Review from John R (Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful, always responsive to the bell and nothing is too much trouble. Feel very confident that I will receive prompt help and attention when necessary.
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Review from C R (Private Carer of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the eight months I have been associated with Kew House through regular daily visits since taking on the role as carer/companion to one of its residents, I have observed a care home that is very clean, efficiently run and whose staff I have always found to be polite, caring and empathetic and whom
treat their residents always with a high level of dignity. Lastly, the food and drink is of a very high standard.
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Review from Richard K (Relative of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely welcoming - nothing too much trouble. Staff went out of their way to ensure my family member was included in activities.
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Review from Jane L (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kew House has a happy, vibrant atmosphere. The staff are welcoming and cheerful, it is spotlessly clean, tastefully decorated and has the feel of a cosy hotel.
I have joined dad for lunch and can verify that the food is delicious, not to mention the home-made biscuits and pastries in the bistro. The
dining room is furnished like a smart restaurant. In the month our father has resided there, he has put on much-needed weight, the colour has returned to his cheeks and he is more relaxed and happy. His clothes are beautifully laundered and his room is always clean and tidy. The staff take an interest in the residents, treating them with kindness and respect.
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Review from Sarah B (Daughter-in-law of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I reviewed five nursing homes recommended to me by Social Workers. Kew House was by far the best one I saw. While we did have our ups and downs over the 2 1/2 years we were at Kew House the most recent Manager has made a huge difference to the atmosphere. There are some truly exceptional staff look
out for, a truly gifted carer, the wonderful activities manager, the wonderful onsite hairdresser, and the man who dresses the tables so beautifully every day. The food is excellent. We decided to have my mother-in-law's funeral reception there and they looked after everything brilliantly. We gave our mother in law a great send off. Take a look at Kew House before you choose your care home I am sure you will be impressed.
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Review from A H (Daughter of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Kew House in November 2016 and her whole family are delighted to have found such a friendly, caring and loving community for her. The manager and staff have been endlessly patient with our moving-in concerns which have been listened to and acted upon.


The run up to Christmas was joyous

with top-rate entertainment and there is a variety of daily activities. A superb physiotherapist is on hand and excellent hairdressing, massage, manicure and chiropody are offered weekly; the food is tasty and nicely presented and the staff are caring and approachable. We could not have wished for better.
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Review from Michael B (Son of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kew House provided a wonderful, caring and welcoming home for my step-father for his last six months. The staff were all extremely kind to him and were always ready to sort out difficulties or go the extra mile to make him feel comfortable. The facilities were excellent - his room was always kept clean
and the public spaces were bright, cheerful and clean.
I felt that my step-father was in safe hands and that the staff would always keep in touch with his family. When he died, they were magnificent. We could not have asked for more.
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Review from Hilary W (Relative of Resident) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall good but it is difficult to contact relevant staff. Gold watch went missing.
Reply from Yetty Adepegba, General Manager at Hallmark Kew House
Thank you for your comments. A discussion regarding the watch has already been had, however if you would like to discuss it further, please do not hesitate to contact me.
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Review from Diana C (Daughter of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Kew House Care Home in July 2013 aged 106. She had previously lived in a sheltered flat. In the 3 years that she was at Kew House, her mobility decreased and her dementia increased. The care that she received was excellent, as was the support which I received from the staff. She was
allowed to remain on the residential floor, in her room, and with the carers she knew. Her increasing needs were met and she was always treated with kindness, patience and respect. She died in Kew House on Sept 28th this year aged 109. The support we had in the last days of her life was amazing. Excellent.
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Review from Henry D (Son of Resident) published on 21 October 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
Pleasant atmosphere but the problem was the level of care required by my mother who was convalescing from ankle replacement surgery, was insufficient. I was promised she would be given all the necessary care but it turned out not to be the case. There were simply not enough staff, they were not properly
qualified or trained and they did not spend long enough with her. For some unknown reason, they would not admit her at the weekend which meant she had to stay in the hospital a few extra days than was necessary. We were told that the reason we were being charged more money was because my mother was only staying for a short period. I would not have minded had the care been better but it was not quite up to standard I was expecting
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Review from Gillian D (Wife of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, my husband frequently tried to get out. He caused a great deal of problems but staff coped very well. They were always smiling and comforting and never lost their temper. The food was excellent and having 2/3 smaller dining room worked well. Again staff very good encouraging patients to enjoy
their food. Plenty of musical groups and events and opportunities for residents to sing which was uplifting for all. The home was frequently decorated for parties for all to join in.
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Review from Lorraine B (Daughter of Resident) published on 20 September 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother's time at Kew House was very disappointing and did not reflect the hard sell we were given.
I would say don't believe the hard sell - there are lots of empty promises of individualised care and how any concerns will be dealt with which just don't happen. My Mother has been in care homes
for almost 20 years and this was by far the poorest quality in terms of the level of care and the knowledge and understanding of staff. If there is nothing wrong with your loved one they might be ok here - but if there's nothing wrong they probably don't need a care home. The environment is quite attractive and on the whole, well maintained - but the most important things - caring, understanding, well trained, knowledgeable staff are missing and the leadership is very poor. I wouldn't want another family to go through what we have been through with this home. Fortunately, my Mother is in a much better home now and the level of care is a massive improvement.
Reply from Kieron Walsh, Regional Director at Hallmark Kew House
We are sorry to hear that you felt you had a negative experience at Kew House. We have investigated your concerns and provided you with comprehensive feedback and concluded our investigation.
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Review from E P (Partner of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Generally, all acceptable and pleasant place to be. External spaces limited for access ie. garden.
- As a large number of staff members are of ethnic origin, the use of English is not so clear and precise as it should be, especially in critical situations.
- During weekends it is difficult to ascertain
who is in charge. There should be a system of a named person responsible or: really, a 'liaison' person familiar with both residents and family; irrespective of shift workings.
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Review from Lesley S (Friend of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the friendliness of the staff. Lovely bright colours of furnishings, tablecloths and proper serviettes. On the dementia floor proper cutlery and china and the menus on the tables every day. Lovely variety of singers and groups, parties for Queens Birthday. Hairdressers and physio
really lovely and kind. Staff all wonderful and caring.
(Total opposite of type of place my mother-in-law was put into after coming out of hospital in every way).
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Review from Lucy A (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed seeing my mum eating properly, get involved with the many activities on offer and socialise. As well as that, the provision of hairdressing and chiropody is a great asset. The staff are very good at chatting to the residents and guests. Very safe, supportive environment. Excellent design
of the cafe as you come through the door - Beautiful garden.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Hallmark Kew House is calculated as follows: ( (455 Excellents x 5) + (78 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 553 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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