Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection
These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Open door policy. Visits 7 days per week 8am-9pm
Car Park Available - Yes
Hallmark Kew House has a Review Score of 9.8 (9.788) out of 10, based on 43 reviews in the last 2 years. Over all time Hallmark Kew House has 149 reviews.
Review from Eleanor S (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Yetty Adepegba, General Manager at Hallmark Kew House
Thank you for your comments. I have now introduced daily checks to ensure that call bell response times are acceptable, meaning you should see an improvement for your mother. If you do have any concerns, please do come and see me in the home and I will be happy to look into these.
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Review from John S (Resident) published on 31 May 2016
Submitted via Postal Card •
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4.0 out of 5
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Review from Carmella M (Daughter of Resident) published on 27 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Niall S (Husband of Resident) published on 27 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Roger T (Son of Resident) published on 25 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S S (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Helen M (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Yetty Adepegba, General Manager at Hallmark Kew House
Thank you for your comments. We will meet with you to address your concerns in person.
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Review from Margaret K (Resident) published on 20 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Margaret F (Resident) published on 14 April 2016
Submitted via Postal Card •
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3.0 out of 5
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The Review Score of 9.8 (9.788) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.788 for Hallmark Kew House is calculated as follows: ( (420 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 505 Ratings = 4.788
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 04 Aug 2025
Please contact the home for current vacancies
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Job Title: General Manager
Joined: 2022
Natasha joined Kew House as General Manager in the summer of 2022.
Prior to this, Natasha had been working in the care home sector since 2014.
Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.
Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.
Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.
Job Title: Deputy Manager
Joined: 2019
Hi, My name is Priscilla and I am the Deputy Manager of Kew House
I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.
I have a vested interest in dementia and palliative care Dementia care settings with palliative care.
I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.
A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.
I look forward to meeting you all.
Job Title: Clinical Lead
Joined: 2019
Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.
Job Title: Dementia Care Manager
Joined: 2019
I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.
Job Title: Hospitality Service Manager
Joined: 2012
Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.
Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.
I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.
Job Title: Customer Relationship Manager
Joined: 2023
Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting
Job Title: Maintenance Manager
Joined: 2012
Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.
In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.
I’m confident enough to say that Kew House IS MY FAMILY.
I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT
Job Title: Lifestyles Team Lead
Joined: 2013
Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.
Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Kew House to verify any information. View our terms and conditions. Hallmark Kew House has an Enhanced Service - more info.
