Submit a Review for Hallmark Kew House
58 Spencer Hill Road, Wimbledon, London, SW19 4EL
View full details of Hallmark Kew HouseLatest Reviews for Hallmark Kew House
30 January 2026
My husband has received good care and KH has pulled in good local services. His pills have been changed through the advice. Of the local psychiatric nurse and the District nurse. He should however not have a pressure sore.
26 January 2026
My cousin moved to Kew House 2.5 months ago. It has been a great experience for him so far. The home is beautifully appointed, well staffed with kind, caring people who really do their best for the residents. Kew also offers a range of activities with an exercise class most days and access to a
private physio who residents can book for a fee. Ither activities include quizzes, classical music appreciation, etc.
Outings are also arranged- Kew gardens light trail before xmas, Wimbledon xmas market, Remembrance day service at Wimbledon Memorial etc.
Residents are treated with dignity and given the opportunity to live their best life possible.
18 December 2025
Hotel aspects of this home are excellent. But attention to the important matters of care are often lacking eg helping to use TV to enjoy favourite programmes. Also communications between staff often poor. Friends are too often filling the gaps where the home is failing.
08 December 2025
Happy polite kind and friendly - this was an environment in which my husband thrived, and a home where one could feel he was cherished
and cared for. As a resident receiving 24 hour nursing care - he was encouraged when he could to take part in some of the large variety of Activities thoughtfully
provided in the Home. Lovely summer flowers and beautiful surroundings, good food and compassionate care
one felt confident that he was experiencing the here the best of care.
28 November 2025
Dad moved to Kew House in 22. From the start & throughout I found the staff positive and considerate. The layout with the Bistro at reception was his favourite hangout & I think the bustle of the reception helps to prevent the lifeless feeling some homes suffer from. It felt like life was
happening around you, not that you were on the side.
Dad's approach to dressing was sometime affected by his dementia. While we encouraged him to let staff assist him, they also fed back his wish to be independent. To my mind this showed there was space in the approach to people to honour their wish for dignity through independence, even if this may have looked odd to visitors or family.
The separate space to dine with family is also a strong point. To be in a quiet environment where Dad could clearly hear & be part of conversations were crucial for a happy visit for all. The staff serving clearly remembered family and it was always a pleasure to see them & enjoy the good food.
28 October 2025
The care on Cedar Ward for the final days of my friend, who suffered from dementia, was exemplary. It could not have been more supportive, effective and compassionate. The staff were simply wonderful and we're immensely grateful to them all.
22 October 2025
Mum says she would hate to be without Kew House. Sometimes she says she doesn't want to be here and wants to go home. Kew House deserves its CQC grading of 'outstanding'/ Mum enjoys sitting in the garden spaces with their many flowers outside of Kew House. Mum enjoys the excellent food at Kew House
and takes full advantage of the inclusive hairdressing and hand and face massage services. She enjoyed a recent outing to Kew Gardens. The location of Kew House in an urban setting means she can be taken out shopping and to cafes, which she has enjoyed throughout her life.
20 October 2025
Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He
enjoys going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.
06 October 2025
My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual
needs, treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.
29 August 2025
A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.
16 June 2025
Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for
residents is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.
16 June 2025
We have found the experience of moving my family member to Kew House to be handled very well. We experienced empathy and understanding from the team, and a real desire to get to know the individual rather than their being seen as just another resident.
The staff clearly take a lot of pride in the
cleanliness and organisation of the home, and get to know the residents well.
We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.
11 June 2025
We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been
excellent. The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.
11 June 2025
My mother moved into Kew House in March and we cannot commend the home enough .. We felt KH was the right place for Mum from the start and had to wait a couple of months until a place was available. We were jet informed and updated throughout this very stressful time with weekly calls and were
never tempted to take the easier options where places were possible earlier.
The staff team are amazing ..Everyone from the reception staff, care staff, kitchen and laundry team, gardener and Managers make the time to engage with us all. Mum has ups and downs but throughout staff are consistent, friendly and compassionate. We can see she is settling and engaging more as a result of this approach. We are always welcome and greeted as part of the KH family. There is a way to go but the journey has started!
We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..
11 June 2025
It's a difficult decision to make, 'Who can I trust to look after my loved one?
The Customer Relationship Manager at Kew House helped us navigate the process with exceptional communication, warmth and care. She has a way of knowing what families need.
Since Dad moved in February, I feel reassured
that he is cared for exceptionally well, he looks healthy and the staff take time to talk to him, take him out for walks and think about what he would like to do. He goes on regular trips, the art museum being the most resent outing, he loves gardening with a particular staff member and is so proud of how the garden looks. One carer has taken particular care of him, always updating me with what they have chatted about and organising for him to have a meal at a local Italian, something he loves and misses.
The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x
19 May 2025
We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the
hospital team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.
15 April 2025
The Home is good as it provides a range of activities for the residents.
Care is excellent.
The only situation of concern is the clothes, shoes etc. get lost and it seems to be typical of Dementia patients as they circulate various items amongst themselves.
General tidying of wardrobes and
drawers could improve.
26 March 2025
We could not be happier with Mum being at Kew House. The home is lovely and the facilities are great but it is the staff that really make it a great experience for both Mum and us. Everyone is extremely caring and kind and create the vibe of a very happy community. The residents are constantly
stimulated and engaged with plenty of activities and celebrations where family are also welcome and yet somehow, despite the business, there is also an underlying current of calm and control.
Kew House was not the first nursing home that we tried for Mum. The first one resulted in severe weight loss, diminished mobility and a real sense of anxiety. Within a few weeks at Kew House Mum was transformed. The team closely managed her diet, she regained the weight, her mobility was restored and she is now always the first on the dance floor! Whilst I know the quality of care is excellent I strongly believe it's the culture of kindness that really makes Mum thrive. Thanks to all.
20 March 2025
After being heavily resistant to the idea of moving into a care home some four months ago, my mother has settled well into her new life at Kew House and is full of praise for the staff. Her visitors have all remarked how welcoming the home feels and how friendly everyone is. The communication is
great, from phone calls, to emails and via a dedicated app. It gives me huge piece of mind to know that she is safe and extremely well cared for at Kew House.
12 March 2025
My husband has been in Respite care in Kew House for 8 weeks. We transferred him from another Care home because we were dissatisfied with the poor level of medical care and staff shortage
We have been more than happy with Kew house.
Abundant staff all happy , obliging and courteous
If I'm
concerned I never hesitate to/ nor fail to find a member of staff who can reliably resolve the problem
All aspects of the home are transparent. I feel confident that my husband is receiving the best care possible .
The menu is nutritious varied and beautifully presented even if eating in bed !
He is treated with kindness and respect, I feel the staff 'understand ' him !
Kew House is very welcoming to visitors Who are made to feel at home with beverages croissants , biscuits always on hand. It really does feel like one happy family even though my husband is reluctant/ unable to participate in many of the activities .
Just a huge thank you for all your cARE
Latest Reviews for Hallmark Kew House
30 January 2026
My husband has received good care and KH has pulled in good local services. His pills have been changed through the advice. Of the local psychiatric nurse and the District nurse. He should however not have a pressure sore.
26 January 2026
My cousin moved to Kew House 2.5 months ago. It has been a great experience for him so far. The home is beautifully appointed, well staffed with kind, caring people who really do their best for the residents. Kew also offers a range of activities with an exercise class most days and access to a
private physio who residents can book for a fee. Ither activities include quizzes, classical music appreciation, etc.
Outings are also arranged- Kew gardens light trail before xmas, Wimbledon xmas market, Remembrance day service at Wimbledon Memorial etc.
Residents are treated with dignity and given the opportunity to live their best life possible.
18 December 2025
Hotel aspects of this home are excellent. But attention to the important matters of care are often lacking eg helping to use TV to enjoy favourite programmes. Also communications between staff often poor. Friends are too often filling the gaps where the home is failing.
08 December 2025
Happy polite kind and friendly - this was an environment in which my husband thrived, and a home where one could feel he was cherished
and cared for. As a resident receiving 24 hour nursing care - he was encouraged when he could to take part in some of the large variety of Activities thoughtfully
provided in the Home. Lovely summer flowers and beautiful surroundings, good food and compassionate care
one felt confident that he was experiencing the here the best of care.
28 November 2025
Dad moved to Kew House in 22. From the start & throughout I found the staff positive and considerate. The layout with the Bistro at reception was his favourite hangout & I think the bustle of the reception helps to prevent the lifeless feeling some homes suffer from. It felt like life was
happening around you, not that you were on the side.
Dad's approach to dressing was sometime affected by his dementia. While we encouraged him to let staff assist him, they also fed back his wish to be independent. To my mind this showed there was space in the approach to people to honour their wish for dignity through independence, even if this may have looked odd to visitors or family.
The separate space to dine with family is also a strong point. To be in a quiet environment where Dad could clearly hear & be part of conversations were crucial for a happy visit for all. The staff serving clearly remembered family and it was always a pleasure to see them & enjoy the good food.
28 October 2025
The care on Cedar Ward for the final days of my friend, who suffered from dementia, was exemplary. It could not have been more supportive, effective and compassionate. The staff were simply wonderful and we're immensely grateful to them all.
22 October 2025
Mum says she would hate to be without Kew House. Sometimes she says she doesn't want to be here and wants to go home. Kew House deserves its CQC grading of 'outstanding'/ Mum enjoys sitting in the garden spaces with their many flowers outside of Kew House. Mum enjoys the excellent food at Kew House
and takes full advantage of the inclusive hairdressing and hand and face massage services. She enjoyed a recent outing to Kew Gardens. The location of Kew House in an urban setting means she can be taken out shopping and to cafes, which she has enjoyed throughout her life.
20 October 2025
Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He
enjoys going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.
06 October 2025
My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual
needs, treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.
29 August 2025
A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.
16 June 2025
Kew house has been caring for my mum since February 2025, and I couldn't be happier that she's in such safe and caring hands. Every member of staff takes responsibility for the welfare of residents, and genuinely feel like they are part of the Kew house community. The care and enrichment for
residents is excellent , as is communication, involvement and support for families. Kew have been incredibly responsive with mum, always one step ahead of her changing needs. They balance safety and compassion- and treat mum like an individual. They are truly expert at what they do, and I feel
enormously privileged to have my mum there.
16 June 2025
We have found the experience of moving my family member to Kew House to be handled very well. We experienced empathy and understanding from the team, and a real desire to get to know the individual rather than their being seen as just another resident.
The staff clearly take a lot of pride in the
cleanliness and organisation of the home, and get to know the residents well.
We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.
11 June 2025
We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been
excellent. The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.
11 June 2025
My mother moved into Kew House in March and we cannot commend the home enough .. We felt KH was the right place for Mum from the start and had to wait a couple of months until a place was available. We were jet informed and updated throughout this very stressful time with weekly calls and were
never tempted to take the easier options where places were possible earlier.
The staff team are amazing ..Everyone from the reception staff, care staff, kitchen and laundry team, gardener and Managers make the time to engage with us all. Mum has ups and downs but throughout staff are consistent, friendly and compassionate. We can see she is settling and engaging more as a result of this approach. We are always welcome and greeted as part of the KH family. There is a way to go but the journey has started!
We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..
11 June 2025
It's a difficult decision to make, 'Who can I trust to look after my loved one?
The Customer Relationship Manager at Kew House helped us navigate the process with exceptional communication, warmth and care. She has a way of knowing what families need.
Since Dad moved in February, I feel reassured
that he is cared for exceptionally well, he looks healthy and the staff take time to talk to him, take him out for walks and think about what he would like to do. He goes on regular trips, the art museum being the most resent outing, he loves gardening with a particular staff member and is so proud of how the garden looks. One carer has taken particular care of him, always updating me with what they have chatted about and organising for him to have a meal at a local Italian, something he loves and misses.
The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x
19 May 2025
We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the
hospital team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.
15 April 2025
The Home is good as it provides a range of activities for the residents.
Care is excellent.
The only situation of concern is the clothes, shoes etc. get lost and it seems to be typical of Dementia patients as they circulate various items amongst themselves.
General tidying of wardrobes and
drawers could improve.
26 March 2025
We could not be happier with Mum being at Kew House. The home is lovely and the facilities are great but it is the staff that really make it a great experience for both Mum and us. Everyone is extremely caring and kind and create the vibe of a very happy community. The residents are constantly
stimulated and engaged with plenty of activities and celebrations where family are also welcome and yet somehow, despite the business, there is also an underlying current of calm and control.
Kew House was not the first nursing home that we tried for Mum. The first one resulted in severe weight loss, diminished mobility and a real sense of anxiety. Within a few weeks at Kew House Mum was transformed. The team closely managed her diet, she regained the weight, her mobility was restored and she is now always the first on the dance floor! Whilst I know the quality of care is excellent I strongly believe it's the culture of kindness that really makes Mum thrive. Thanks to all.
20 March 2025
After being heavily resistant to the idea of moving into a care home some four months ago, my mother has settled well into her new life at Kew House and is full of praise for the staff. Her visitors have all remarked how welcoming the home feels and how friendly everyone is. The communication is
great, from phone calls, to emails and via a dedicated app. It gives me huge piece of mind to know that she is safe and extremely well cared for at Kew House.
12 March 2025
My husband has been in Respite care in Kew House for 8 weeks. We transferred him from another Care home because we were dissatisfied with the poor level of medical care and staff shortage
We have been more than happy with Kew house.
Abundant staff all happy , obliging and courteous
If I'm
concerned I never hesitate to/ nor fail to find a member of staff who can reliably resolve the problem
All aspects of the home are transparent. I feel confident that my husband is receiving the best care possible .
The menu is nutritious varied and beautifully presented even if eating in bed !
He is treated with kindness and respect, I feel the staff 'understand ' him !
Kew House is very welcoming to visitors Who are made to feel at home with beverages croissants , biscuits always on hand. It really does feel like one happy family even though my husband is reluctant/ unable to participate in many of the activities .
Just a huge thank you for all your cARE