Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
Review Us
9.8 162 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.

Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £2140 – £3050
  • Self-Funded Residential Dementia Care: £2450 – £2520
  • Self-Funded Nursing Care: £2750 – £3170

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

9.8

Hallmark Kew House has a Review Score of 9.8 (9.755) out of 10, based on 51 reviews in the last 2 years.
Over all time Hallmark Kew House has 162 reviews.

Overall Experience
  • 134
  • 20
  • 5
  • 1
  • 2
Date Published
  • 162
  • 12
  • 22
  • 43
  • 119
Reviewer Connection to Hallmark Kew House
  • 65
  • 24
  • 13
  • 12
  • 8
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 162, showing 161-162
Review from Margaret K (Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 91 years of age, reasonably active and have been here since May 2014. I have been very happy and well looked after. The food is great and they will always get me something special as I am allergic to some products or cannot eat or do not like what is on offer. The menus are not large but perfectly
adequate for my purposes. En-suite is cleaned every day, my bed is made to my specifications every day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret F (Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been a resident here for 18 months and found my stay very satisfactory.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.755 for Hallmark Kew House is calculated as follows: ( (481 Excellents x 5) + (92 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 597 Ratings = 4.755
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

Please contact the home for current vacancies

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Awards / Recognitions (25)

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Meet the Team (7)

Natasta

Natasta Shillingford

Job Title: General Manager Joined: 2022

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.


My passion and goal are to ensure everyone receives care that is tailored to their individual needs.


I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Priscilla

Priscilla

Job Title: Deputy Manager Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Salma

Salma

Job Title: Dementia Care Manager Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager Joined: 2023

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.


My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Tomasz

Tomasz

Job Title: Maintenance Manager Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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