Hallmark Kew House

My father was reluctant to go in for respite care but my mother needed a break. I was very happy with the staff and the senior management were delightful and very helpful and understanding. I thought the home was friendly and welcoming, although a small premises and could have benefited from more outdoor space, gardens etc. My father felt there were not enough people in his position to engage with and his room, although tidy, had a strong smell of urine.

I am very happy with the care and facilities at Kew House.

My mother has been at Kew House on the nursing wing since February 2015. Mum's care is complex and demanding for the staff. I visit Kew House four to five times every week at all times of the day and evening. I feel I have a good understanding of how care is provided and I confidently leave mum knowing she will be well cared for. There are regular updates and meetings for residents and their families. If family members raise concerns the concern is listened to and acted on. Not everything is perfect but imperfections are faced honestly and openly and the staff strive to make improvements. A great community spirit exists here.

Care is good, although my mother sometimes has to wait a while if she rings for help.

Every aspect of my life is made happy and easy with plenty of leisure activities which keeps me mentally active and stimulated. I did not want to come here but I am now very settled and very happy.

I was reluctant to send my independent mother to a care home but because of her health we had no choice. She settled in surprisingly quickly and that was due to the patience and kindness of the staff, they have coped admirably with her difficult dietary requirements and nothing is too much trouble for them. We do feel a weight has been lifted off our shoulders as we know she is being cared for by such an excellent team in a lovely home.

My wife was suffering from Alzheimers and died here at just 62 years old after last three months here at Kew House. Generally myself, family and friends all liked the friendly ambience of Kew together with truly compassionate care staff.

From the initial contact with the team at Kew House, everything felt right. The registration process was slick and efficient and the entire administrative aspect was dealt with seamlessly. The facilities at Kew House were first class, and so were the nursing staff. My mother has a very nice, welcoming room and the overall feeling of the establishment was very friendly. It felt like a home more than a care home. I had visited many potential care homes, before choosing Kew House for my mother; it was by far the best.

Beyond the very tastefully, colour coordinated furniture and wallpaper, lays a team of hard working staff. They care and it shows. They treat with dignity. If they are unable to answer a query, they go out of their way to find someone who can.

Staff at Kew House are all very friendly, nursing staff on my fathers floor are efficient. Sometimes a long wait for his bell to be answered and then another wait while staff find someone else to help as he needs two to move him.

I am 91 years of age, reasonably active and have been here since May 2014. I have been very happy and well looked after. The food is great and they will always get me something special as I am allergic to some products or cannot eat or do not like what is on offer. The menus are not large but perfectly adequate for my purposes. En-suite is cleaned every day, my bed is made to my specifications every day.

I have been a resident here for 18 months and found my stay very satisfactory.