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Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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Hallmark Kew House, London
Hallmark Kew House, London
Hallmark Kew House, London

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives...  

Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,140 - £3,050N/A
Residential Dementia Care£2,450 - £2,520N/A
Nursing Care£2,750 - £3,170N/A
Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings

Private telephone and Sky connection

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Shillingford(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (168)

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9.8

Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 37 reviews in the last 2 years. Over all time Hallmark Kew House has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from John S (Resident / Service User) published on 31 May 2016 Submitted via Postal Card
Overall Experience

Every aspect of my life is made happy and easy with plenty of leisure activities which keeps me mentally active and stimulated. I did not want to come here but I am now very settled and very happy.

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Review from Carmella M (Daughter of Resident) published on 27 May 2016 Submitted via Postal Card
Overall Experience

I was reluctant to send my independent mother to a care home but because of her health we had no choice. She settled in surprisingly quickly and that was due to the patience and kindness of the staff, they have coped admirably with her difficult dietary requirements and nothing is too much trouble for them. We do feel a weight has been lifted off our shoulders as we know she is being cared for by such an excellent team in a lovely home.

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Review from Niall S (Husband of Resident) published on 27 May 2016 Submitted via Postal Card
Overall Experience

My wife was suffering from Alzheimers and died here at just 62 years old after last three months here at Kew House. Generally myself, family and friends all liked the friendly ambience of Kew together with truly compassionate care staff.

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Review from Roger T (Son of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

From the initial contact with the team at Kew House, everything felt right. The registration process was slick and efficient and the entire administrative aspect was dealt with seamlessly. The facilities at Kew House were first class, and so were the nursing staff. My mother has a very nice, welcoming room and the overall feeling of the establishment was very friendly. It felt like a home more than a care home. I had visited many potential care homes, before choosing Kew House for my mother; it was by far the best.

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Review from S S (Daughter of Resident) published on 6 May 2016 Submitted via Postal Card
Overall Experience

Beyond the very tastefully, colour coordinated furniture and wallpaper, lays a team of hard working staff. They care and it shows. They treat with dignity. If they are unable to answer a query, they go out of their way to find someone who can.

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Review from Helen M (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card
Overall Experience

Staff at Kew House are all very friendly, nursing staff on my fathers floor are efficient. Sometimes a long wait for his bell to be answered and then another wait while staff find someone else to help as he needs two to move him.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your comments. We will meet with you to address your concerns in person.

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Review from Margaret K (Resident / Service User) published on 20 April 2016 Submitted via Postal Card
Overall Experience

I am 91 years of age, reasonably active and have been here since May 2014. I have been very happy and well looked after. The food is great and they will always get me something special as I am allergic to some products or cannot eat or do not like what is on offer. The menus are not large but perfectly adequate for my purposes. En-suite is cleaned every day, my bed is made to my specifications every day.

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Review from Margaret F (Resident / Service User) published on 14 April 2016 Submitted via Postal Card
Overall Experience

I have been a resident here for 18 months and found my stay very satisfactory.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

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Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Kew House.

Meet the Team (7)

Natasta Shillingford
Natasta ShillingfordJob Title:General ManagerJoined: 2022

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.

My passion and goal are to ensure everyone receives care that is tailored to their individual needs.

I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Priscilla
Priscilla Job Title:Deputy ManagerJoined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House

I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.

I have a vested interest in dementia and palliative care Dementia care settings with palliative care.

I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.

A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.

I look forward to meeting you all.

Salma
Salma Job Title:Dementia Care ManagerJoined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah
Sarah Job Title:Hospitality Service ManagerJoined: 2012
Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.

I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.

Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.

I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz Coombes
Liz CoombesJob Title:Customer Relationship ManagerJoined: 2023

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.

My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Tomasz
Tomasz Job Title:Maintenance ManagerJoined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.

In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.

I’m confident enough to say that Kew House IS MY FAMILY.

I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita Carter
Melita CarterJob Title:Lifestyles Team LeadJoined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.

Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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