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Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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Hallmark Kew House, London
Hallmark Kew House, London
Hallmark Kew House, London

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives...  

Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,140 - £3,050N/A
Residential Dementia Care£2,450 - £2,520N/A
Nursing Care£2,750 - £3,170N/A
Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings

Private telephone and Sky connection

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Shillingford(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (168)

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9.8

Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 37 reviews in the last 2 years. Over all time Hallmark Kew House has 168 reviews.

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Review from S R (Wife of Resident) published on 10 November 2023 Submitted via Postal Card
Overall Experience

I am very grateful for the kindness and gentle care given to my husband by all the staff of Kew House over the last three months of his life; and also for their thoughtful kindness toward me at this sad and painful time in my life.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for adding your lovely comments surrounding the care provided by our team at Kew House relating to your beloved Husband. It was an absolute pleasure getting to know you both. Best wishes from the entire team at Kew House.

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Review from Vivienne H (Wife of Resident) published on 30 October 2023 Submitted via Website
Overall Experience

I have been relieved that my husband has received excellent care while at Kew House. The kind staff have been able to cope with problems and calm him down when distressed. He has therefore become more reconciled to the enormous change residential care has meant for him.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for our kind words surrounding the excellent care that Kew House has been supporting your husband with since his arrival. We are always here for you as we help you and your family navigate your husband's journey. Best Wishes from the Entire Team at Kew House.

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Review from Martin H (Son of Resident) published on 25 July 2023 Submitted via Website
Overall Experience

In the short time we had while the staff were getting to know Mum and she them, they all maintained a positive attitude. Everyone was helpful and listened and the family's notes and observations were taken into consideration when putting the detailed care plan together. The home has a happy atmosphere and yes I am sure their office spaces could be less cramped but they manage with what they have and the residents and their needs are their focus.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review linked to your experience of Kew House. This is very much appreciated by the entire team. Best Wishes. Liz Coombes.

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Review from Helen C (Respite Resident) published on 22 July 2023 Submitted via Postal Card
Overall Experience

I have just returned from a period of respite care at Kew House. This is an excellent care home and I recommend it unreservedly. It is exceptionally well staffed and my room was large, beautifully furnished, with a sunny patio. A coffee bar in the spacious foyer is much used by the residents.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Dear Helen. Many thanks for adding your thoughts linked to your respite stay at Kew House. This is very much appreciated. Best wishes from the entire team at Kew.

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Review from C H (Sister of Resident) published on 10 July 2023 Submitted via Website
Overall Experience

She was looked after from December 2022 to June 2023 so very well, everyone loved her, she joined in with some of the amazing activities whilst she could. Enjoyed all the food the chef freshly prepared. Everyone at Kew House are fabulous, kind and most of all caring. Thank you everyone there, with much love.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review linked to your sister who was a resident with us for 6 months. It is very much appreciated and we shall ensure your kind words are passed on to the entire team at Kew House.

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Review from Serena K (Daughter of Resident) published on 21 June 2023 Submitted via Website
Overall Experience

My dad moved into Kew House in April and settled more or less immediately. The care, attention to his needs, both emotional and physical, warmth and friendliness of the staff in the home is second to none. Nothing is too much trouble. Last year was difficult for Dad as he had a number of hospitalisations. To see him now, happy, content and enjoying life again is wonderful. I cannot thank the home enough.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such positive feedback linked to your experience of Kew House since your dad joined as a resident in April 2023.

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Review from Victoria R (Daughter of Resident) published on 6 May 2023 Submitted via Website
Overall Experience

My father has been at Kew House for a week. The care he is receiving is fantastic and the staff cannot do enough to support my dad and make him feel at home. There has been regular communication which is so important. I have been extremely impressed with how well-organised everything is at Kew; there are many activities to keep him occupied and he is certainly enjoying the food!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thanks so much for your kind words surrounding your thoughts linked to Kew House and the care provided for your father.
Our team are delighted that your dad is enjoying life at Kew and has been to made to feel so welcome.

Best wishes from the customer relationship manager and the entire team at Kew House in Wimbledon.

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Review from Jan S (Niece of Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

We visited our aunt and arranged lunch, which was held privately. All was very pleasant; the food was excellent, and the service was too!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your kind words linked to Kew House and your Aunt, who joined Kew back in June 2023.

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Review from O M (Daughter of Resident) published on 19 April 2023 Submitted via Website
Overall Experience

My mother recently arrived at Kew House. The staff and management have been so kind and caring with her. The rooms and communal areas are bright and light and clean and the atmosphere is positive and friendly. I’d like the communication channels to have more clarity. I’d like to be able to email or call up and speak to someone easier and get a response faster. I often have to leave a message or call back later. Overall, we’re very happy with Kew House.

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Review from Alex B (Son of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience
Very caring staff.
Lots of support and care for all residents.
Friendly and welcoming.
Full range of activities, resources and facilities to engage residents.

Kew House never stopped going out of their way to support Mum, care for Mum and give Mum the opportunity to live a full life. Thanks.

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Review from Rosie G (Private Carer of Resident) published on 9 February 2023 Submitted via Website
Overall Experience

I just wanted to say, I am a carer for one of your residents for several years, his dementia got worse and I was very lucky to find Kew House. My client, after several years, became family to me and it was very upsetting to go through what he went through the year before he came to Kew House. Since being in Kew House, he is so much happier I visit him most days and the joy on his face is beautiful. I owe this all to the staff there. They are patient, caring and very understanding. I can not thank the senior members of staff enough for being so caring and kind towards him. All the staff there are so lovely and would recommend Kew House to anyone that is thinking of putting one of their loved ones into a care home. Thank you so much.

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Review from S J (Wife of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

My husband has now been att Kew House since April 2022 and the staff know him and look after him very well and are very caring and gentle with him and also toward me. We are very happy with Kew House and the fact that is near for me to visit at least 5 times a week when I am well enough to is very reassuring for us both. Thank you to all the wonderful staff and managers at Kew House, you are all heroes to me.

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Review from Lesley L (Wife of Resident) published on 9 January 2023 Submitted via Postal Card
Overall Experience

I have been most impressed by the care shown by all the staff at Kew House, not only the carers. They have managed to calm his difficult behaviour and always treat him with dignity and respect. There is a very warm welcoming atmosphere.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Thank you for your lovely feedback, and glad to hear that you feel the care has made a difference.

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Review from Alastair P (Husband of Resident) published on 5 October 2022 Submitted via Postal Card
Overall Experience

When we as a family took the very difficult decision to place my wife in a care home we looked at three homes nearby but much preferred Kew House of the three. It had an outstanding mark from the Care Quality Commission and was highly recommended by our GP. It has more than lived up to its reputation since my wife went into Kew House in January 2022. The staff are very caring and well trained in looking after people suffering from dementia and it has a lovely homely atmosphere.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

We are so glad that you have had a positive experience with Kew House, and really appreciate your feedback.

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Review from E P (Resident / Service User) published on 21 September 2022 Submitted via Postal Card
Overall Experience
I found the place very friendly, homely and welcoming with excellent food.

I had a comfortable room and the staff were lovely and very pleasant. They were friendly and helpful. I would certainly think of coming for respite again.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Thank you so much for this positive review. We are so glad that we could make your experience a happy one.

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Review from J C (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

I moved my mum to Kew House after the sudden death of my father. She has a lot of needs in terms of support and I've been really impressed with her care, the organisation of the home to provide a real community for residents and the attitude of the staff. Everyone has treated her with such affection, I have been so pleased with our choice.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Thank you for your review, we are so happy to hear that your mother and you are happy with her stay at Kew House.

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Review from B W (Son of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience
My mother enjoys the daily exercises and puzzles, board games etc.
She is settling in well and has been on an outing.
Staff are very attentive and respond quickly.

Food is varied with a good choice.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Thank you for your review, and are so happy to hear your mother is enjoying her stay with us at Kew House.

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Review from James F (Son of Resident) published on 1 March 2022 Submitted via Website
Overall Experience

Kew House is remarkable. We are blessed to have such a facility, and most importantly the team, for my mother's care. The people at Kew are special, very special, their focus on care and humanity knows no bounds. The staff are very special human beings. You sleep at night with family at Kew House.

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Review from C T (Relative of Resident) published on 5 January 2022 Submitted via Website
Overall Experience

My relative's care home was set to close at short notice so we had to find her a new place to live. Staff at Kew House were excellent and, despite the short time frame, were able to conduct all the necessary assessments to ensure they could meet her needs and ensure the move was as comfortable as possible for my aunt. They were clear and concise with the information they provided to the family, kept us informed of progress and were always available to answer any questions we had. In addition, they prepared a special meal to welcome her and also brought gifts to show her that they were looking forward to having her live here. She managed the move well has been very happy since moving in.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Thank you so much for your feedback and we are so glad that you had such a positive experience.

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Review from Z B (Daughter of Resident) published on 22 November 2021 Submitted via Website
Overall Experience

Moving a loved one into care is one of the most difficult decisions a family can take. No care home is perfect, but Kew House is a very special place. All of the staff from front of house, to the carers and housekeeping, take pride in their work and care for the residents in a kind and compassionate way. Families are welcomed and encouraged to participate in events and with the care plan of their loved ones. The management team is always open to feedback and always around to have a chat. It’s immaculately clean, someone is always hovering or cleaning up.

Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House

Dear Z B, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Kew House.

Meet the Team (7)

Natasta Shillingford
Natasta ShillingfordJob Title:General ManagerJoined: 2022

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.

My passion and goal are to ensure everyone receives care that is tailored to their individual needs.

I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Priscilla
Priscilla Job Title:Deputy ManagerJoined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House

I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.

I have a vested interest in dementia and palliative care Dementia care settings with palliative care.

I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.

A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.

I look forward to meeting you all.

Salma
Salma Job Title:Dementia Care ManagerJoined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah
Sarah Job Title:Hospitality Service ManagerJoined: 2012
Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.

I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.

Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.

I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz Coombes
Liz CoombesJob Title:Customer Relationship ManagerJoined: 2023

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.

My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Tomasz
Tomasz Job Title:Maintenance ManagerJoined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.

In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.

I’m confident enough to say that Kew House IS MY FAMILY.

I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita Carter
Melita CarterJob Title:Lifestyles Team LeadJoined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.

Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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