Hallmark Kew House

My father was a resident of Kew House for almost 3 years. The care he received was as it’s stated on the outside of the building 'outstanding'. He had his favourites as well, as in staff. Food was amazing, even to the end recently catering was taken into thought. Thank you all at Kew House, we've made some good friends there with other residents as well as the staff. Thank you again.

The staff are generous with their time and nothing is too much trouble. They took care of his medication and helped him recover in the best way possible.

Mum moved to Kew in February this year due to dementia, and I am so glad we chose it. I am extremely happy with the care and attention Mum gets, and she is happy. All the staff do an amazing job; they are so kind and attentive, and nothing is too much trouble, and the activities are varied, and there is something to do every day from morning to evening. I know Mum is safe, well cared for, and loved, and it gives me great peace of mind knowing she is so happy and settled.

Dad has been a resident at Kew House since March. The care he has received from the team has been excellent - kind, thoughtful and tailored to his needs. We have been especially impressed with how the team try and fit in around what dad needs, rather than the other way round. They are also really god at communicating with both my brother and me.

I am very grateful for the kindness and gentle care given to my husband by all the staff of Kew House over the last three months of his life; and also for their thoughtful kindness toward me at this sad and painful time in my life.

I have been relieved that my husband has received excellent care while at Kew House. The kind staff have been able to cope with problems and calm him down when distressed. He has therefore become more reconciled to the enormous change residential care has meant for him.

In the short time we had while the staff were getting to know Mum and she them, they all maintained a positive attitude. Everyone was helpful and listened and the family's notes and observations were taken into consideration when putting the detailed care plan together. The home has a happy atmosphere and yes I am sure their office spaces could be less cramped but they manage with what they have and the residents and their needs are their focus.

I have just returned from a period of respite care at Kew House. This is an excellent care home and I recommend it unreservedly. It is exceptionally well staffed and my room was large, beautifully furnished, with a sunny patio. A coffee bar in the spacious foyer is much used by the residents.

She was looked after from December 2022 to June 2023 so very well, everyone loved her, she joined in with some of the amazing activities whilst she could. Enjoyed all the food the chef freshly prepared. Everyone at Kew House are fabulous, kind and most of all caring. Thank you everyone there, with much love.

My dad moved into Kew House in April and settled more or less immediately. The care, attention to his needs, both emotional and physical, warmth and friendliness of the staff in the home is second to none. Nothing is too much trouble. Last year was difficult for Dad as he had a number of hospitalisations. To see him now, happy, content and enjoying life again is wonderful. I cannot thank the home enough.

My father has been at Kew House for a week. The care he is receiving is fantastic and the staff cannot do enough to support my dad and make him feel at home. There has been regular communication which is so important. I have been extremely impressed with how well-organised everything is at Kew; there are many activities to keep him occupied and he is certainly enjoying the food!

We visited our aunt and arranged lunch, which was held privately. All was very pleasant; the food was excellent, and the service was too!

My mother recently arrived at Kew House. The staff and management have been so kind and caring with her. The rooms and communal areas are bright and light and clean and the atmosphere is positive and friendly. I’d like the communication channels to have more clarity. I’d like to be able to email or call up and speak to someone easier and get a response faster. I often have to leave a message or call back later. Overall, we’re very happy with Kew House.

Kew House never stopped going out of their way to support Mum, care for Mum and give Mum the opportunity to live a full life. Thanks.

I just wanted to say, I am a carer for one of your residents for several years, his dementia got worse and I was very lucky to find Kew House. My client, after several years, became family to me and it was very upsetting to go through what he went through the year before he came to Kew House. Since being in Kew House, he is so much happier I visit him most days and the joy on his face is beautiful. I owe this all to the staff there. They are patient, caring and very understanding. I can not thank the senior members of staff enough for being so caring and kind towards him. All the staff there are so lovely and would recommend Kew House to anyone that is thinking of putting one of their loved ones into a care home. Thank you so much.

My husband has now been att Kew House since April 2022 and the staff know him and look after him very well and are very caring and gentle with him and also toward me. We are very happy with Kew House and the fact that is near for me to visit at least 5 times a week when I am well enough to is very reassuring for us both. Thank you to all the wonderful staff and managers at Kew House, you are all heroes to me.

I have been most impressed by the care shown by all the staff at Kew House, not only the carers. They have managed to calm his difficult behaviour and always treat him with dignity and respect. There is a very warm welcoming atmosphere.

When we as a family took the very difficult decision to place my wife in a care home we looked at three homes nearby but much preferred Kew House of the three. It had an outstanding mark from the Care Quality Commission and was highly recommended by our GP. It has more than lived up to its reputation since my wife went into Kew House in January 2022. The staff are very caring and well trained in looking after people suffering from dementia and it has a lovely homely atmosphere.

I had a comfortable room and the staff were lovely and very pleasant. They were friendly and helpful. I would certainly think of coming for respite again.

I moved my mum to Kew House after the sudden death of my father. She has a lot of needs in terms of support and I've been really impressed with her care, the organisation of the home to provide a real community for residents and the attitude of the staff. Everyone has treated her with such affection, I have been so pleased with our choice.