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- Hallmark Kew House care home







Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.
Understanding the emotions that come with moving, Kew House lives...
Care Provided by Hallmark Kew House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection
The price(s) shown are provided by the care home. Contact Hallmark Kew House for full pricing details and T&Cs.
Contact Hallmark Kew House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Natasha Shillingford(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (8)
Visiting
- Open door policy. Visits 7 days per week 8am-9pm
Parking
- Car Park Available - Yes
Hallmark Kew House Reviews (168)
Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 37 reviews in the last 2 years.
Over all time Hallmark Kew House has 168 reviews.
I am very grateful for the kindness and gentle care given to my husband by all the staff of Kew House over the last three months of his life; and also for their thoughtful kindness toward me at this sad and painful time in my life.
Thank you for adding your lovely comments surrounding the care provided by our team at Kew House relating to your beloved Husband. It was an absolute pleasure getting to know you both. Best wishes from the entire team at Kew House.
I have been relieved that my husband has received excellent care while at Kew House. The kind staff have been able to cope with problems and calm him down when distressed. He has therefore become more reconciled to the enormous change residential care has meant for him.
Thank you so much for our kind words surrounding the excellent care that Kew House has been supporting your husband with since his arrival. We are always here for you as we help you and your family navigate your husband's journey. Best Wishes from the Entire Team at Kew House.
In the short time we had while the staff were getting to know Mum and she them, they all maintained a positive attitude. Everyone was helpful and listened and the family's notes and observations were taken into consideration when putting the detailed care plan together. The home has a happy atmosphere and yes I am sure their office spaces could be less cramped but they manage with what they have and the residents and their needs are their focus.
Thank you so much for taking the time to add a review linked to your experience of Kew House. This is very much appreciated by the entire team. Best Wishes. Liz Coombes.
I have just returned from a period of respite care at Kew House. This is an excellent care home and I recommend it unreservedly. It is exceptionally well staffed and my room was large, beautifully furnished, with a sunny patio. A coffee bar in the spacious foyer is much used by the residents.
Dear Helen. Many thanks for adding your thoughts linked to your respite stay at Kew House. This is very much appreciated. Best wishes from the entire team at Kew.
She was looked after from December 2022 to June 2023 so very well, everyone loved her, she joined in with some of the amazing activities whilst she could. Enjoyed all the food the chef freshly prepared. Everyone at Kew House are fabulous, kind and most of all caring. Thank you everyone there, with much love.
Thank you so much for taking the time to add a review linked to your sister who was a resident with us for 6 months. It is very much appreciated and we shall ensure your kind words are passed on to the entire team at Kew House.
My dad moved into Kew House in April and settled more or less immediately. The care, attention to his needs, both emotional and physical, warmth and friendliness of the staff in the home is second to none. Nothing is too much trouble. Last year was difficult for Dad as he had a number of hospitalisations. To see him now, happy, content and enjoying life again is wonderful. I cannot thank the home enough.
Thank you so much for adding such positive feedback linked to your experience of Kew House since your dad joined as a resident in April 2023.
My father has been at Kew House for a week. The care he is receiving is fantastic and the staff cannot do enough to support my dad and make him feel at home. There has been regular communication which is so important. I have been extremely impressed with how well-organised everything is at Kew; there are many activities to keep him occupied and he is certainly enjoying the food!
Our team are delighted that your dad is enjoying life at Kew and has been to made to feel so welcome.
Best wishes from the customer relationship manager and the entire team at Kew House in Wimbledon.
We visited our aunt and arranged lunch, which was held privately. All was very pleasant; the food was excellent, and the service was too!
Thank you so much for your kind words linked to Kew House and your Aunt, who joined Kew back in June 2023.
My mother recently arrived at Kew House. The staff and management have been so kind and caring with her. The rooms and communal areas are bright and light and clean and the atmosphere is positive and friendly. I’d like the communication channels to have more clarity. I’d like to be able to email or call up and speak to someone easier and get a response faster. I often have to leave a message or call back later. Overall, we’re very happy with Kew House.
Lots of support and care for all residents.
Friendly and welcoming.
Full range of activities, resources and facilities to engage residents.
Kew House never stopped going out of their way to support Mum, care for Mum and give Mum the opportunity to live a full life. Thanks.
I just wanted to say, I am a carer for one of your residents for several years, his dementia got worse and I was very lucky to find Kew House. My client, after several years, became family to me and it was very upsetting to go through what he went through the year before he came to Kew House. Since being in Kew House, he is so much happier I visit him most days and the joy on his face is beautiful. I owe this all to the staff there. They are patient, caring and very understanding. I can not thank the senior members of staff enough for being so caring and kind towards him. All the staff there are so lovely and would recommend Kew House to anyone that is thinking of putting one of their loved ones into a care home. Thank you so much.
My husband has now been att Kew House since April 2022 and the staff know him and look after him very well and are very caring and gentle with him and also toward me. We are very happy with Kew House and the fact that is near for me to visit at least 5 times a week when I am well enough to is very reassuring for us both. Thank you to all the wonderful staff and managers at Kew House, you are all heroes to me.
I have been most impressed by the care shown by all the staff at Kew House, not only the carers. They have managed to calm his difficult behaviour and always treat him with dignity and respect. There is a very warm welcoming atmosphere.
Thank you for your lovely feedback, and glad to hear that you feel the care has made a difference.
When we as a family took the very difficult decision to place my wife in a care home we looked at three homes nearby but much preferred Kew House of the three. It had an outstanding mark from the Care Quality Commission and was highly recommended by our GP. It has more than lived up to its reputation since my wife went into Kew House in January 2022. The staff are very caring and well trained in looking after people suffering from dementia and it has a lovely homely atmosphere.
We are so glad that you have had a positive experience with Kew House, and really appreciate your feedback.
I had a comfortable room and the staff were lovely and very pleasant. They were friendly and helpful. I would certainly think of coming for respite again.
Thank you so much for this positive review. We are so glad that we could make your experience a happy one.
I moved my mum to Kew House after the sudden death of my father. She has a lot of needs in terms of support and I've been really impressed with her care, the organisation of the home to provide a real community for residents and the attitude of the staff. Everyone has treated her with such affection, I have been so pleased with our choice.
Thank you for your review, we are so happy to hear that your mother and you are happy with her stay at Kew House.
She is settling in well and has been on an outing.
Staff are very attentive and respond quickly.
Food is varied with a good choice.
Thank you for your review, and are so happy to hear your mother is enjoying her stay with us at Kew House.
Kew House is remarkable. We are blessed to have such a facility, and most importantly the team, for my mother's care. The people at Kew are special, very special, their focus on care and humanity knows no bounds. The staff are very special human beings. You sleep at night with family at Kew House.
My relative's care home was set to close at short notice so we had to find her a new place to live. Staff at Kew House were excellent and, despite the short time frame, were able to conduct all the necessary assessments to ensure they could meet her needs and ensure the move was as comfortable as possible for my aunt. They were clear and concise with the information they provided to the family, kept us informed of progress and were always available to answer any questions we had. In addition, they prepared a special meal to welcome her and also brought gifts to show her that they were looking forward to having her live here. She managed the move well has been very happy since moving in.
Thank you so much for your feedback and we are so glad that you had such a positive experience.
Moving a loved one into care is one of the most difficult decisions a family can take. No care home is perfect, but Kew House is a very special place. All of the staff from front of house, to the carers and housekeeping, take pride in their work and care for the residents in a kind and compassionate way. Families are welcomed and encouraged to participate in events and with the care plan of their loved ones. The management team is always open to feedback and always around to have a chat. It’s immaculately clean, someone is always hovering or cleaning up.
Dear Z B, thank you so much for your wonderful review. Your kind words will be shared with the whole team at Kew House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Kew House.
There are no upcoming events for Hallmark Kew House.
Awards / Recognitions (25)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Kew House.
Meet the Team (7)

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.
My passion and goal are to ensure everyone receives care that is tailored to their individual needs.
I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Hi, My name is Priscilla and I am the Deputy Manager of Kew House
I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.
I have a vested interest in dementia and palliative care Dementia care settings with palliative care.
I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.
A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.
I look forward to meeting you all.

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.
Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.
I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.
My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.
In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.
I’m confident enough to say that Kew House IS MY FAMILY.
I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.
Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Kew House to verify any information. View our terms and conditions. Hallmark Kew House has an Enhanced Service -more info.