Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 149 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65’s, Younger Adults
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (149)

Total of 149, showing 21-40
9.8

Hallmark Kew House has a Review Score of 9.8 (9.788) out of 10, based on 43 reviews in the last 2 years. Over all time Hallmark Kew House has 149 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 1
  • 2

Date Published

149
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Review from J B (Respite Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I cannot understand how Kew House has a CQC "outstanding" report. The carers were mostly pleasant but not always efficient and trained well.
Food was often served up cold and the kitchen staff did not understand how to cope with my dietary requirements. Activities for the residents were very few and
not appropriate for anyone with any mind to use. My room was noisy from trains passing day and night every few minutes, and also staff shouting down the corridors, even at night.
Although management seemed to take complaints on board it took a long time to make changes (if they eventually happened at all).
I was glad to leave after 2 months stay.

Reply from Priscilla Johnson, Deputy Manager at Hallmark Kew House

Thank you for sharing your experience with us. We aim to deliver the highest standards of relationship-centred care here at Kew House. From our other reviews, as well as being voted one of the UK's Top 20 Care Home Groups, you'll see we have hundreds of customers who feel we provide exceptional resident experiences and care. We accept things don't always go as planned for everyone, so I will be reaching out to you shortly to find out more about your experience here at Kew House. I look forward to speaking with you soon. All the best - Priscilla (Deputy Manager - Kew House)

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Review from Patricia F (Sister of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A stunning care home and I am extremely happy with the superb care my brother is receiving. They have a variety of daily activities in which the residents can participate. The staff team members are very helpful and always have a smiles on their faces, nothing is too much trouble for them. The Customer
Relationship Manager was amazing, she kept me informed daily of the progress of my brother's transition from hospital with her help this went very smoothly and he is now settled and happy in his new environment.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time with the submission of such a smashing review surrounding your Brother and his recent arrival into Kew House. We shall pass on your kind words to the entire team.

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Review from T S (Sister of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the way my sister has been cared for since entering Kew House last year. The staff are always helpful and attentive and nothing is too much trouble.
When she has had a health issue, I am always informed and kept up to date with her progress.
An enormous burden has been taken
off my shoulders and I have every confidence in the nursing care she is receiving at all times, day and night.
I am most grateful to all at Kew House and can highly recommend it to anyone in need of a safe and caring home from home for a loved one.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Many thanks for taking the time surrounding your experience of the care being offered to your sister since her arrival at Kew House in 2023. Your kind words are really appreciated and we shall share these with the entire team. Best wishes from Team Kew

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Review from O Q (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Power of Attorney for my friend who has been having respite stays at Kew House by way of an introduction to long-term care.
I live outside London and unfortunately cannot visit weekly. However, the staff at Kew House are excellent at keeping me informed about my friend's health, interaction
with staff and residents, activities she chooses to get involved with and general well-being. All reassuring and helpful. My friend enjoys the food and care provided and has improved greatly since being at Kew House. When at Kew House I do not have to worry about my friend's safety. I would highly recommend Kew House.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a smashing review surrounding your friend. It is very much appreciated. Best wishes from all at Team Kew

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Review from Michelle C (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House has been a fantastic home for my mother since the end of February 2024. From the minute I contacted Kew House, the staff were so welcoming, helpful and supportive. The move-in was smooth and since then Mum has been looked after so well. She is always up and about, involved in activities which
are well geared towards her needs and interests. The staff are friendly and enthusiastic, keeping me posted with photos and updates on how Mum is and what she's up to. My mother is very happy and she feels safe and secure. Any health issues are dealt with quickly. I would highly recommend Kew House!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for such a smashing review surrounding your experiences linked to Kew House and the care provided to your Mum since her arrival in February 2024. We shall pass on your kind comments to our entire team.

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Review from Thomas R (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents recently moved into Hallmark Kew House. The staff made what was always going to be a difficult transition as smooth and welcoming as possible, helping the family every step of the way.
The level of care my parents have received has been excellent. As emergencies came along, they were
dealt with very well and the family has always been kept well informed.
My parents' quality of life and health care are clearly paramount and I would recommend Kew House to anyone looking at a care home.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a smashing review linked to Kew House. It is a pleasure taking care of your parents. We will pass your lovely comments on to the entire team at Kew.

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Review from A M (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Kew House was a very good experience:
- Really thorough support and guidance for getting Dad out of hospital and completing all required documentation.
- I received excellent contact from Kew House carers by phone with helpful, latest updates on Dad's situation.
- Good care and attendance
for Dad, generally.
- Really appreciated carers getting Dad up to join with others and photos of that along with photos of physio progress.
- Pleased with nursing team's decision to move Dad to nursing care due to problems with his catheter.
Grateful for Kew Hall's good input towards Dad's recovery after tough hospital time.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your very kind words. It was a pleasure taking care of your lovely father. Best Wishes from all at Team Kew.

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Review from Paul S (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Kew House is exceptional.
There is round-the-clock nursing care from a well-trained team and regular visits from the local GP and the community nursing team. Families are kept up to date on issues and staff are happy to discuss concerns at any time. Everyone smiles! Staff are
genuinely happy to meet and talk to people.
There is an emphasis on getting residents moving and up and about, rather than lying in their beds. There are lots of recreational areas, apart from the dining rooms, such as TV room, a library, a cinema etc. The food is to a high standard.
The atmosphere is very relaxed - it feels like a genuine home for residents rather than a regimentary regime. All rooms are en suite and the decoration is bright colours, soft furnishings and good lighting.
Staff are motivated, very friendly and empathetic and are clearly superbly managed. I was confident that Mum was in very safe hands throughout her time at Kew House. I cannot recommend it highly enough.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a lovely review surrounding Kew House and the support provided to your mum during her time at our setting. We shall certainly pass on your kind words to the entire team. Best Wishes. Team Kew

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Review from Roger B (Ex Family Member) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always treated with love and kindness at Kew House and all her needs were attended to. Mum was a much-loved member of the ' Kew House family ' and all our family were always made very welcome to visit mum at any time. We have made good friends at Kew House who also looked after my wife temporarily
for a short period in December 2023 following a serious operation again with every loving kindness. We all feel part of the Kew House 'family'.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a lovely review surrounding the care of firstly your mum followed by your wife's brief stay to recuperate. We will pass your comments on to our entire team at Kew. Best Wishes

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Review from Virginia L (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hallmark Kew House for about two years now and she is very well looked after. She has made good friends and enjoys having company. She loves the daily word games and other puzzles. The staff try very hard and are always polite and helpful and greet you with a smile. I am very grateful
to them all.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review surrounding your mother's care that she has been receiving whilst at Kew House. This is smashing to read and we shall certainly pass on your kind words to the entire team. Best wishes from all at team Kew.

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Review from Natasha T (Niece of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been recommended Kew House by a friend of a friend for my aunt. She was admitted there on the 13th of February from the hospital following a stroke. It’s been a difficult time for the family, but from the time of planning my aunt’s admission to her getting there and settling in, I’ve been very
impressed by the level of responsiveness, care and respect the staff have shown my aunt and all her many visitors.
The team communicate very well with me and I know that my aunt is safe and well cared for.
Her settling in time was difficult but the staff have managed the challenges very well and I have been impressed by the professionalism and competence of all the nursing staff on her floor. The GP visits regularly and this too is a comfort. The management have also been extremely responsive to all my questions and answered queries by phone or email in a timely manner.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time the time to add your review linked to Kew House. Your kind words surrounding all that Team Kew does to support your Aunt is very much appreciated.

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Review from D C (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, and great at putting our minds at ease. Amazing care for my mum who settled in really well and great ongoing support. The facilities are the best I have seen. Well maintained and clean and they put a lot of thought into the activities they provide.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add your review to this platform...very much appreciated...it was a pleasure taking care of your Mum...should the services of Kew be needed later down the line please do not hesitate and come back to us. Best Wishes. Team Kew

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Review from Georgie B (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been looking for a home for a while before choosing Kew house. Their customer relationship manager was fantastic with us prior to the move and couldn’t have been more helpful. The team welcomed Mum in and she settled really quickly. They have kept us updated and have made a potentially really
difficult time, much easier for us all.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thanks ladies for such lovely words surrounding Kew House and the support that we have been able to offer. It has been a pleasure to be able to support with the process of your mum moving to Kew House. Best wishes from the entire team at Kew.

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Review from Amanda N (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Kew House almost a month ago. We were anxious and sad that she could no longer remain at home as her dementia had declined quickly. There was no need. She has settled unbelievably well. The warm and welcoming atmosphere struck us immediately. The staff were so kind and friendly. They
did everything to make her transition happy and comfortable. Her care has been professional, fun and caring. We love getting photo updates of her activities via the app and we always receive prompt and informative responses to any questions. I believe we have been very lucky to find such a lovely home where we are made to feel as much a part of home life as she is. Heartfelt thanks.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

It has been a pleasure supporting you and your mum with her move to Kew House. Your kind words are very much appreciated and these will be shared amongst the team. Best wishes, Team Kew.

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Review from Karen J (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to say how wonderful Kew House Care Home has been for our beloved father for nearly two years. The care he had before he passed away peacefully in February was beyond our expectations. He thought of everyone at Kew House as his extended family and loved all staff. We could
not have asked for more.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for such a lovely review. It's been a pleasure taking care of your lovely dad while getting to know you all so well. Much love from all of Team Kew.

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Review from I S (Cousin of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in Scotland and had to find a care home for our relative living in London. After looking online and a friend viewing on my behalf, we were happy to commit to Kew House Care Home. The room is lovely with its own outside area. All the team keep me updated on our relative's progress and happiness.
The staff are so caring and very helpful when extra help is required. Our relative is so happy to enjoy the Bistro and many ongoing activities, plus meeting lovely people The standards are very high and everything looks clean and inviting. The peace of mind, knowing our relative feels safe and comfortable, is a massive relief. I would recommend Kew House Care Home.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your very kind words surrounding the care offered to your family member by our team at Kew. It's a pleasure taking care of her and across the miles from your location in Scotland, it is great to hear that our communication and updates to you are always very welcome. Best wishes, Team Kew.

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Review from Gemma W (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is a wonderful home. It is built for purpose, so the layout is light and airy and easy for everyone to navigate. It is very well managed, the communication from staff is extremely good, and they are always happy to help or answer questions. Mum has settled in brilliantly, and she has participated
in home life to a much greater extent than we expected. I am very impressed with the care and consideration of all the staff and Mum is treated with respect and dignity. There is a lovely calm atmosphere in the home, it has a relaxed, welcoming feel. I should add that the food we had at our welcome meal with Mum was obviously homemade and absolutely delicious!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time to add such a lovely review surrounding the care being offered to your mum along with the facilities at Kew House, this is very much appreciated.

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Review from Debbie J (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Kew House for almost 3 years. The care he received was as it’s stated on the outside of the building 'outstanding'. He had his favourites as well, as in staff. Food was amazing, even to the end recently catering was taken into thought. Thank you all at Kew House, we've made
some good friends there with other residents as well as the staff. Thank you again.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add such a smashing review linked to the care your dad received while he resided at Kew House. It has been a pleasure being part of his life along with the rest of the family. Best wishes from all at Team Kew.

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Review from Piers W (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father broke his hip just before Christmas. We were very lucky to get a place at Kew House.
The care my father received was exemplary and he could not have been in a safer and kinder place to recuperate.
The staff are generous with their time and nothing is too much trouble. They took care of
his medication and helped him recover in the best way possible.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add your review of Kew House Care Home in Wimbledon...it was an absolute pleasure looking after your Father. Best wishes from Liz & the entire Team at Kew

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Review from Sarah Y (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Kew in February this year due to dementia, and I am so glad we chose it. I am extremely happy with the care and attention Mum gets, and she is happy. All the staff do an amazing job; they are so kind and attentive, and nothing is too much trouble, and the activities are varied, and there
is something to do every day from morning to evening. I know Mum is safe, well cared for, and loved, and it gives me great peace of mind knowing she is so happy and settled.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for such kind words surrounding the care received by your Mum from our team at Kew. It is a pleasure supporting your Mum with all her needs, and she is a much-loved member of the Kew family. Best Wishes from Liz and the entire team.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hallmark Kew House is calculated as follows: ( (420 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 505 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 04 Aug 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager

Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager

Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead

Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager

Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager

Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager

Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager

Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead

Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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