Hallmark Kew House

Dad is very settled at Kew House. He moved there after a stressful admission to hospital and Liz made the transition smooth and stress free. He is now eating well and being well cared for. Meals are 3 course nutritious and tasty. He also enjoys his regular haircuts, manicures and pedicures. He enjoys going to the cafe to read the paper daily and there is a good space outside in the garden to have a coffee when the weather is nice. All the staff treat my dad like he is a member of their family, with respect, dignity and positivity. He also recently enjoyed a day trip to Brighton organised by Kew House. It is reassuring to be able to go about my day knowing he is well looked after. Thanks to all the staff there. I know how hard you are all working to make Kew House special.

My uncle moved into Kew House three months ago, and the experience has been overwhelmingly positive. At 91 years of age, this was a significant change for him, but the staff made the transition smooth and reassuring. They have been consistently kind, attentive, and understanding of his individual needs, treating him with dignity and respect at every stage. The periodic reviews and genuine warmth shown by the Team has given us great confidence and peace of mind. It is clear that the staff truly care for their residents, and we are very grateful for the compassionate environment they provide.

A lovely care home with professional and attentive and friendly staff. Very nice atmosphere during all my visits thus far. I feel reassured that my dear brother with dementia is clearly settling in to a warm and supportive and caring place.

enormously privileged to have my mum there.

We've had a few blips in communication but overall are very happy with Kew House. It's certainly a lovely environment in comparison to many of the alternatives available.

We needed to find a safe and happy place for my mother in all haste at the end of 2024. The Client Relations Manager, was extraordinarily responsive --got back to us super quickly, arranged countless phone meetings and was kind and soothing to my mum in a time of crisis. Kew House has been excellent. The staff are kind and patient, and there are all kinds of enrichment activities (my mother still talks about the visiting dachshunds, and the ducklings that were in the home for Easter!) The services are superb--hair, nails, physiotherapy, and now dental; and most of all, we as an international family have peace of mind because when a problem arises the team always alerts the doctor, who does weekly rounds, and my mum gets the care she needs.

We never go home worrying that she's not cared for as well as she could possibly be and is in safe hands. Thank you yo everyone at Kew House.. You are an amazing team ..

The staff at Kew House always have a smile on their face as they care for the residents. I see how hard they work as I regularly visit. The atmosphere feels very welcoming and has a family vibe to it. Thank you for all you do x

We looked at Kew for respite for an elderly family friend after a spell in hospital. The process of moving her to Kew was smoothly managed by the Client Relations Manager, we obviously had lots of questions and the Client Relations Manager was able to help and re-assure us and work with the hospital team for the transition. Kew really is a home from home. The rooms are beautiful and there are lots of activities to keep residents engaged with special events for things such as Christmas and Halloween. The on-site chefs produce amazing meals every day and the staff are kind and caring nothing is ever too much trouble. The on-site additional facilities are great with residents taking advantage of the cafe bar so that they can socialise with friends. There is also a cinema and a beauty salon and lots of outings for residents to sign up for. Kew also engages a lot with the wider community with regular visits from school children, the Sunday morning church service and a baby and mums group that come in.

General tidying of wardrobes and drawers could improve.

Kew House was not the first nursing home that we tried for Mum. The first one resulted in severe weight loss, diminished mobility and a real sense of anxiety. Within a few weeks at Kew House Mum was transformed. The team closely managed her diet, she regained the weight, her mobility was restored and she is now always the first on the dance floor! Whilst I know the quality of care is excellent I strongly believe it's the culture of kindness that really makes Mum thrive. Thanks to all.

After being heavily resistant to the idea of moving into a care home some four months ago, my mother has settled well into her new life at Kew House and is full of praise for the staff. Her visitors have all remarked how welcoming the home feels and how friendly everyone is. The communication is great, from phone calls, to emails and via a dedicated app. It gives me huge piece of mind to know that she is safe and extremely well cared for at Kew House.

Just a huge thank you for all your cARE

What has probably been the worst time in my life, Kew House has been wonderful in every way, I will always be grateful.All the staff have at all times have been polite and very professional, nothing has been too much trouble

Following a stay in hospital, I chose Kew House as a respite home for three weeks. They provided a professional caring service, friendly staff, a comfortable en-suite room, and excellent care. I was able to get back on my feet very quickly and I am grateful to the whole team at Kew House.

My sister had been strongly resisting the potential of becoming resident in a care home, but eventually the necessity of full time care became evident. Following a couple of weeks of settling in she volunteered to me that "It's a really lovely care home. I didn't know that a care home could be this good". These were the most wonderful words that I could imagine. The staff are truly wonderful, all knowing what to do, what not to do, and what their colleagues could do and/or help with.

The menu is varied and interesting, well cooked and well presented. Kew House provide a wide range of activities to foster social interaction and create a homely environment for the residents.

Kew House has been absolutely amazing - the Nursing Team have been brilliant as have all the team in fact. The positive changes in my mother in the few months she has been at Kew House have been phenomenal. Lovely comfortable bedroom and communal areas. The weekly activities are really good and have encouraged her to get up and get involved. Little things like the hairdresser and manicurist have really helped to build my mother's confidence back. Really can't thank the team enough for all the fantastic care!

Fantastic staff and overall care. Very well thought through and varied activities. Good excellent. Can't say enough good things about Kew House! Recently my mother had a birthday and the staff and team could not have been more helpful in making her celebrations a special and memorable occasion. Would definitely recommend!

Exceptional support before arriving, on arrival and continuously now for our mum and my brother and myself, from managers, carers, reception staff, the maintenance man and cleaners. Everyone is so good with all the residents, which is very reassuring to see. Thank you to you all for your commitment to outstanding service.