Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 154 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.
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Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Contact Hallmark Kew House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Kew House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (65)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (154)

9.8

Hallmark Kew House has a Review Score of 9.8 (9.776) out of 10, based on 47 reviews in the last 2 years.
Over all time Hallmark Kew House has 154 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Kew House
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Total of 154, showing 41-60
Review from I S (Cousin of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We live in Scotland and had to find a care home for our relative living in London. After looking online and a friend viewing on my behalf, we were happy to commit to Kew House Care Home. The room is lovely with its own outside area. All the team keep me updated on our relative's progress and happiness.
The staff are so caring and very helpful when extra help is required. Our relative is so happy to enjoy the Bistro and many ongoing activities, plus meeting lovely people The standards are very high and everything looks clean and inviting. The peace of mind, knowing our relative feels safe and comfortable, is a massive relief. I would recommend Kew House Care Home.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for adding your very kind words surrounding the care offered to your family member by our team at Kew. It's a pleasure taking care of her and across the miles from your location in…read more
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Review from Gemma W (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kew House is a wonderful home. It is built for purpose, so the layout is light and airy and easy for everyone to navigate. It is very well managed, the communication from staff is extremely good, and they are always happy to help or answer questions. Mum has settled in brilliantly, and she has participated
in home life to a much greater extent than we expected. I am very impressed with the care and consideration of all the staff and Mum is treated with respect and dignity. There is a lovely calm atmosphere in the home, it has a relaxed, welcoming feel. I should add that the food we had at our welcome meal with Mum was obviously homemade and absolutely delicious!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you very much for taking the time to add such a lovely review surrounding the care being offered to your mum along with the facilities at Kew House, this is very much appreciated.
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Review from Debbie J (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Kew House for almost 3 years. The care he received was as it’s stated on the outside of the building 'outstanding'. He had his favourites as well, as in staff. Food was amazing, even to the end recently catering was taken into thought. Thank you all at Kew House, we've made
some good friends there with other residents as well as the staff. Thank you again.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you for taking the time to add such a smashing review linked to the care your dad received while he resided at Kew House. It has been a pleasure being part of his life along with the rest of the…read more
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Review from Piers W (Son of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father broke his hip just before Christmas. We were very lucky to get a place at Kew House.
The care my father received was exemplary and he could not have been in a safer and kinder place to recuperate.
The staff are generous with their time and nothing is too much trouble. They took care of
his medication and helped him recover in the best way possible.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for taking the time to add your review of Kew House Care Home in Wimbledon...it was an absolute pleasure looking after your Father. Best wishes from Liz & the entire Team at Kew
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Review from Sarah Y (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Kew in February this year due to dementia, and I am so glad we chose it. I am extremely happy with the care and attention Mum gets, and she is happy. All the staff do an amazing job; they are so kind and attentive, and nothing is too much trouble, and the activities are varied, and there
is something to do every day from morning to evening. I know Mum is safe, well cared for, and loved, and it gives me great peace of mind knowing she is so happy and settled.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you for such kind words surrounding the care received by your Mum from our team at Kew. It is a pleasure supporting your Mum with all her needs, and she is a much-loved member of the Kew family.…read more
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Review from Andy V (Son of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Kew House since March. The care he has received from the team has been excellent - kind, thoughtful and tailored to his needs. We have been especially impressed with how the team try and fit in around what dad needs, rather than the other way round. They are also really god
at communicating with both my brother and me.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for taking the time to add such a smashing review surrounding your experience of Kew House as our team take care of your dad. Best wishes from the manager and the entire team at Kew.
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Review from S R (Wife of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful for the kindness and gentle care given to my husband by all the staff of Kew House over the last three months of his life; and also for their thoughtful kindness toward me at this sad and painful time in my life.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you for adding your lovely comments surrounding the care provided by our team at Kew House relating to your beloved Husband. It was an absolute pleasure getting to know you both. Best wishes…read more
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Review from Vivienne H (Wife of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been relieved that my husband has received excellent care while at Kew House. The kind staff have been able to cope with problems and calm him down when distressed. He has therefore become more reconciled to the enormous change residential care has meant for him.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for our kind words surrounding the excellent care that Kew House has been supporting your husband with since his arrival. We are always here for you as we help you and your family…read more
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Review from Martin H (Son of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the short time we had while the staff were getting to know Mum and she them, they all maintained a positive attitude. Everyone was helpful and listened and the family's notes and observations were taken into consideration when putting the detailed care plan together. The home has a happy atmosphere
and yes I am sure their office spaces could be less cramped but they manage with what they have and the residents and their needs are their focus.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for taking the time to add a review linked to your experience of Kew House. This is very much appreciated by the entire team. Best Wishes. Liz Coombes.
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Review from Helen C (Respite Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just returned from a period of respite care at Kew House. This is an excellent care home and I recommend it unreservedly. It is exceptionally well staffed and my room was large, beautifully furnished, with a sunny patio. A coffee bar in the spacious foyer is much used by the residents.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Dear Helen. Many thanks for adding your thoughts linked to your respite stay at Kew House. This is very much appreciated. Best wishes from the entire team at Kew.
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Review from C H (Sister of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
She was looked after from December 2022 to June 2023 so very well, everyone loved her, she joined in with some of the amazing activities whilst she could. Enjoyed all the food the chef freshly prepared. Everyone at Kew House are fabulous, kind and most of all caring. Thank you everyone there, with
much love.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for taking the time to add a review linked to your sister who was a resident with us for 6 months. It is very much appreciated and we shall ensure your kind words are passed on to…read more
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Review from Serena K (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Kew House in April and settled more or less immediately. The care, attention to his needs, both emotional and physical, warmth and friendliness of the staff in the home is second to none. Nothing is too much trouble. Last year was difficult for Dad as he had a number of hospitalisations.
To see him now, happy, content and enjoying life again is wonderful. I cannot thank the home enough.
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for adding such positive feedback linked to your experience of Kew House since your dad joined as a resident in April 2023.
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Review from Victoria R (Daughter of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Kew House for a week. The care he is receiving is fantastic and the staff cannot do enough to support my dad and make him feel at home. There has been regular communication which is so important. I have been extremely impressed with how well-organised everything is at Kew; there
are many activities to keep him occupied and he is certainly enjoying the food!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thanks so much for your kind words surrounding your thoughts linked to Kew House and the care provided for your father.
Our team are delighted that your dad is enjoying life at Kew and has been to…read more
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Review from Jan S (Niece of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our aunt and arranged lunch, which was held privately. All was very pleasant; the food was excellent, and the service was too!
Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House
Thank you so much for your kind words linked to Kew House and your Aunt, who joined Kew back in June 2023.
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Review from O M (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother recently arrived at Kew House. The staff and management have been so kind and caring with her. The rooms and communal areas are bright and light and clean and the atmosphere is positive and friendly. I’d like the communication channels to have more clarity. I’d like to be able to email or
call up and speak to someone easier and get a response faster. I often have to leave a message or call back later. Overall, we’re very happy with Kew House.
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Review from Alex B (Son of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff.
Lots of support and care for all residents.
Friendly and welcoming.
Full range of activities, resources and facilities to engage residents.
Kew House never stopped going out of their way to support Mum, care for Mum and give Mum the opportunity to live a full life. Thanks.
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Review from Rosie G (Private Carer of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say, I am a carer for one of your residents for several years, his dementia got worse and I was very lucky to find Kew House. My client, after several years, became family to me and it was very upsetting to go through what he went through the year before he came to Kew House. Since
being in Kew House, he is so much happier I visit him most days and the joy on his face is beautiful. I owe this all to the staff there. They are patient, caring and very understanding. I can not thank the senior members of staff enough for being so caring and kind towards him. All the staff there are so lovely and would recommend Kew House to anyone that is thinking of putting one of their loved ones into a care home. Thank you so much.
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Review from S J (Wife of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been att Kew House since April 2022 and the staff know him and look after him very well and are very caring and gentle with him and also toward me. We are very happy with Kew House and the fact that is near for me to visit at least 5 times a week when I am well enough to is very reassuring
for us both. Thank you to all the wonderful staff and managers at Kew House, you are all heroes to me.
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Review from Lesley L (Wife of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been most impressed by the care shown by all the staff at Kew House, not only the carers. They have managed to calm his difficult behaviour and always treat him with dignity and respect. There is a very warm welcoming atmosphere.
Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House
Thank you for your lovely feedback, and glad to hear that you feel the care has made a difference.
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Review from Alastair P (Husband of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we as a family took the very difficult decision to place my wife in a care home we looked at three homes nearby but much preferred Kew House of the three. It had an outstanding mark from the Care Quality Commission and was highly recommended by our GP. It has more than lived up to its reputation
since my wife went into Kew House in January 2022. The staff are very caring and well trained in looking after people suffering from dementia and it has a lovely homely atmosphere.
Reply from Aarti Kumar, Customer relationship manager at Hallmark Kew House
We are so glad that you have had a positive experience with Kew House, and really appreciate your feedback.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Hallmark Kew House is calculated as follows: ( (455 Excellents x 5) + (78 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 553 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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