Hallmark Kew House

We are really pleased and impressed by Kew House. From the moment you enter, there is a palpable warmth and nice atmosphere. It has been very reassuring for the family to know our very elderly Father is being cared for and properly looked after. Thanks to all the team, as team effort it is!

As a family, we are so pleased that he was able to live his last chapter in dignity, and in the midst of a thriving, happy community.

Thank you once again to the entire team at Kew House for everything you did for my friend.

I was glad to leave after 2 months stay.

A stunning care home and I am extremely happy with the superb care my brother is receiving. They have a variety of daily activities in which the residents can participate. The staff team members are very helpful and always have a smiles on their faces, nothing is too much trouble for them. The Customer Relationship Manager was amazing, she kept me informed daily of the progress of my brother's transition from hospital with her help this went very smoothly and he is now settled and happy in his new environment.

I am most grateful to all at Kew House and can highly recommend it to anyone in need of a safe and caring home from home for a loved one.

I live outside London and unfortunately cannot visit weekly. However, the staff at Kew House are excellent at keeping me informed about my friend's health, interaction with staff and residents, activities she chooses to get involved with and general well-being. All reassuring and helpful. My friend enjoys the food and care provided and has improved greatly since being at Kew House. When at Kew House I do not have to worry about my friend's safety. I would highly recommend Kew House.

Kew House has been a fantastic home for my mother since the end of February 2024. From the minute I contacted Kew House, the staff were so welcoming, helpful and supportive. The move-in was smooth and since then Mum has been looked after so well. She is always up and about, involved in activities which are well geared towards her needs and interests. The staff are friendly and enthusiastic, keeping me posted with photos and updates on how Mum is and what she's up to. My mother is very happy and she feels safe and secure. Any health issues are dealt with quickly. I would highly recommend Kew House!

My parents' quality of life and health care are clearly paramount and I would recommend Kew House to anyone looking at a care home.

Grateful for Kew Hall's good input towards Dad's recovery after tough hospital time.

Staff are motivated, very friendly and empathetic and are clearly superbly managed. I was confident that Mum was in very safe hands throughout her time at Kew House. I cannot recommend it highly enough.

Mum was always treated with love and kindness at Kew House and all her needs were attended to. Mum was a much-loved member of the ' Kew House family ' and all our family were always made very welcome to visit mum at any time. We have made good friends at Kew House who also looked after my wife temporarily for a short period in December 2023 following a serious operation again with every loving kindness. We all feel part of the Kew House 'family'.

My mother has been at Hallmark Kew House for about two years now and she is very well looked after. She has made good friends and enjoys having company. She loves the daily word games and other puzzles. The staff try very hard and are always polite and helpful and greet you with a smile. I am very grateful to them all.

Her settling in time was difficult but the staff have managed the challenges very well and I have been impressed by the professionalism and competence of all the nursing staff on her floor. The GP visits regularly and this too is a comfort. The management have also been extremely responsive to all my questions and answered queries by phone or email in a timely manner.

The staff are amazing, and great at putting our minds at ease. Amazing care for my mum who settled in really well and great ongoing support. The facilities are the best I have seen. Well maintained and clean and they put a lot of thought into the activities they provide.

We had been looking for a home for a while before choosing Kew house. Their customer relationship manager was fantastic with us prior to the move and couldn’t have been more helpful. The team welcomed Mum in and she settled really quickly. They have kept us updated and have made a potentially really difficult time, much easier for us all.

Our mother came to Kew House almost a month ago. We were anxious and sad that she could no longer remain at home as her dementia had declined quickly. There was no need. She has settled unbelievably well. The warm and welcoming atmosphere struck us immediately. The staff were so kind and friendly. They did everything to make her transition happy and comfortable. Her care has been professional, fun and caring. We love getting photo updates of her activities via the app and we always receive prompt and informative responses to any questions. I believe we have been very lucky to find such a lovely home where we are made to feel as much a part of home life as she is. Heartfelt thanks.

As a family, we would like to say how wonderful Kew House Care Home has been for our beloved father for nearly two years. The care he had before he passed away peacefully in February was beyond our expectations. He thought of everyone at Kew House as his extended family and loved all staff. We could not have asked for more.

We live in Scotland and had to find a care home for our relative living in London. After looking online and a friend viewing on my behalf, we were happy to commit to Kew House Care Home. The room is lovely with its own outside area. All the team keep me updated on our relative's progress and happiness. The staff are so caring and very helpful when extra help is required. Our relative is so happy to enjoy the Bistro and many ongoing activities, plus meeting lovely people The standards are very high and everything looks clean and inviting. The peace of mind, knowing our relative feels safe and comfortable, is a massive relief. I would recommend Kew House Care Home.

Kew House is a wonderful home. It is built for purpose, so the layout is light and airy and easy for everyone to navigate. It is very well managed, the communication from staff is extremely good, and they are always happy to help or answer questions. Mum has settled in brilliantly, and she has participated in home life to a much greater extent than we expected. I am very impressed with the care and consideration of all the staff and Mum is treated with respect and dignity. There is a lovely calm atmosphere in the home, it has a relaxed, welcoming feel. I should add that the food we had at our welcome meal with Mum was obviously homemade and absolutely delicious!