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Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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Hallmark Kew House, London
Hallmark Kew House, London
Hallmark Kew House, London

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives...  

Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,140 - £3,050N/A
Residential Dementia Care£2,450 - £2,520N/A
Nursing Care£2,750 - £3,170N/A
Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings

Private telephone and Sky connection

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Shillingford(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (168)

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9.8

Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 37 reviews in the last 2 years. Over all time Hallmark Kew House has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from Patricia F (Sister of Resident) published on 24 June 2024 Submitted via Website
Overall Experience

A stunning care home and I am extremely happy with the superb care my brother is receiving. They have a variety of daily activities in which the residents can participate. The staff team members are very helpful and always have a smiles on their faces, nothing is too much trouble for them. The Customer Relationship Manager was amazing, she kept me informed daily of the progress of my brother's transition from hospital with her help this went very smoothly and he is now settled and happy in his new environment.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time with the submission of such a smashing review surrounding your Brother and his recent arrival into Kew House. We shall pass on your kind words to the entire team.

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Review from T S (Sister of Resident) published on 18 June 2024 Submitted via Website
Overall Experience
I have been delighted with the way my sister has been cared for since entering Kew House last year. The staff are always helpful and attentive and nothing is too much trouble.
When she has had a health issue, I am always informed and kept up to date with her progress.
An enormous burden has been taken off my shoulders and I have every confidence in the nursing care she is receiving at all times, day and night.

I am most grateful to all at Kew House and can highly recommend it to anyone in need of a safe and caring home from home for a loved one.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Many thanks for taking the time surrounding your experience of the care being offered to your sister since her arrival at Kew House in 2023. Your kind words are really appreciated and we shall share these with the entire team. Best wishes from Team Kew

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Review from O Q (Friend of Resident) published on 17 June 2024 Submitted via Website
Overall Experience
I have Power of Attorney for my friend who has been having respite stays at Kew House by way of an introduction to long-term care.

I live outside London and unfortunately cannot visit weekly. However, the staff at Kew House are excellent at keeping me informed about my friend's health, interaction with staff and residents, activities she chooses to get involved with and general well-being. All reassuring and helpful. My friend enjoys the food and care provided and has improved greatly since being at Kew House. When at Kew House I do not have to worry about my friend's safety. I would highly recommend Kew House.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a smashing review surrounding your friend. It is very much appreciated. Best wishes from all at Team Kew

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Review from Michelle C (Daughter of Resident) published on 10 June 2024 Submitted via Website
Overall Experience

Kew House has been a fantastic home for my mother since the end of February 2024. From the minute I contacted Kew House, the staff were so welcoming, helpful and supportive. The move-in was smooth and since then Mum has been looked after so well. She is always up and about, involved in activities which are well geared towards her needs and interests. The staff are friendly and enthusiastic, keeping me posted with photos and updates on how Mum is and what she's up to. My mother is very happy and she feels safe and secure. Any health issues are dealt with quickly. I would highly recommend Kew House!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for such a smashing review surrounding your experiences linked to Kew House and the care provided to your Mum since her arrival in February 2024. We shall pass on your kind comments to our entire team.

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Review from Thomas R (Son of Resident) published on 18 April 2024 Submitted via Website
Overall Experience
Both my parents recently moved into Hallmark Kew House. The staff made what was always going to be a difficult transition as smooth and welcoming as possible, helping the family every step of the way.
The level of care my parents have received has been excellent. As emergencies came along, they were dealt with very well and the family has always been kept well informed.

My parents' quality of life and health care are clearly paramount and I would recommend Kew House to anyone looking at a care home.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a smashing review linked to Kew House. It is a pleasure taking care of your parents. We will pass your lovely comments on to the entire team at Kew.

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Review from A M (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience
Overall, Kew House was a very good experience:
- Really thorough support and guidance for getting Dad out of hospital and completing all required documentation.
- I received excellent contact from Kew House carers by phone with helpful, latest updates on Dad's situation.
- Good care and attendance for Dad, generally.
- Really appreciated carers getting Dad up to join with others and photos of that along with photos of physio progress.
- Pleased with nursing team's decision to move Dad to nursing care due to problems with his catheter.

Grateful for Kew Hall's good input towards Dad's recovery after tough hospital time.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your very kind words. It was a pleasure taking care of your lovely father. Best Wishes from all at Team Kew.

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Review from Paul S (Son of Resident) published on 2 April 2024 Submitted via Website
Overall Experience
The quality of care at Kew House is exceptional.
There is round-the-clock nursing care from a well-trained team and regular visits from the local GP and the community nursing team. Families are kept up to date on issues and staff are happy to discuss concerns at any time. Everyone smiles! Staff are genuinely happy to meet and talk to people.
There is an emphasis on getting residents moving and up and about, rather than lying in their beds. There are lots of recreational areas, apart from the dining rooms, such as TV room, a library, a cinema etc. The food is to a high standard.
The atmosphere is very relaxed - it feels like a genuine home for residents rather than a regimentary regime. All rooms are en suite and the decoration is bright colours, soft furnishings and good lighting.

Staff are motivated, very friendly and empathetic and are clearly superbly managed. I was confident that Mum was in very safe hands throughout her time at Kew House. I cannot recommend it highly enough.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a lovely review surrounding Kew House and the support provided to your mum during her time at our setting. We shall certainly pass on your kind words to the entire team. Best Wishes. Team Kew

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Review from Roger B (Ex Family Member) published on 21 March 2024 Submitted via Website
Overall Experience

Mum was always treated with love and kindness at Kew House and all her needs were attended to. Mum was a much-loved member of the ' Kew House family ' and all our family were always made very welcome to visit mum at any time. We have made good friends at Kew House who also looked after my wife temporarily for a short period in December 2023 following a serious operation again with every loving kindness. We all feel part of the Kew House 'family'.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding such a lovely review surrounding the care of firstly your mum followed by your wife's brief stay to recuperate. We will pass your comments on to our entire team at Kew. Best Wishes

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Review from Virginia L (Daughter of Resident) published on 20 March 2024 Submitted via Website
Overall Experience

My mother has been at Hallmark Kew House for about two years now and she is very well looked after. She has made good friends and enjoys having company. She loves the daily word games and other puzzles. The staff try very hard and are always polite and helpful and greet you with a smile. I am very grateful to them all.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add a review surrounding your mother's care that she has been receiving whilst at Kew House. This is smashing to read and we shall certainly pass on your kind words to the entire team. Best wishes from all at team Kew.

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Review from Natasha T (Niece of Resident) published on 19 March 2024 Submitted via Website
Overall Experience
I had been recommended Kew House by a friend of a friend for my aunt. She was admitted there on the 13th of February from the hospital following a stroke. It’s been a difficult time for the family, but from the time of planning my aunt’s admission to her getting there and settling in, I’ve been very impressed by the level of responsiveness, care and respect the staff have shown my aunt and all her many visitors.
The team communicate very well with me and I know that my aunt is safe and well cared for.

Her settling in time was difficult but the staff have managed the challenges very well and I have been impressed by the professionalism and competence of all the nursing staff on her floor. The GP visits regularly and this too is a comfort. The management have also been extremely responsive to all my questions and answered queries by phone or email in a timely manner.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time the time to add your review linked to Kew House. Your kind words surrounding all that Team Kew does to support your Aunt is very much appreciated.

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Review from D C (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

The staff are amazing, and great at putting our minds at ease. Amazing care for my mum who settled in really well and great ongoing support. The facilities are the best I have seen. Well maintained and clean and they put a lot of thought into the activities they provide.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add your review to this platform...very much appreciated...it was a pleasure taking care of your Mum...should the services of Kew be needed later down the line please do not hesitate and come back to us. Best Wishes. Team Kew

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Review from Georgie B (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

We had been looking for a home for a while before choosing Kew house. Their customer relationship manager was fantastic with us prior to the move and couldn’t have been more helpful. The team welcomed Mum in and she settled really quickly. They have kept us updated and have made a potentially really difficult time, much easier for us all.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thanks ladies for such lovely words surrounding Kew House and the support that we have been able to offer. It has been a pleasure to be able to support with the process of your mum moving to Kew House. Best wishes from the entire team at Kew.

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Review from Amanda N (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Our mother came to Kew House almost a month ago. We were anxious and sad that she could no longer remain at home as her dementia had declined quickly. There was no need. She has settled unbelievably well. The warm and welcoming atmosphere struck us immediately. The staff were so kind and friendly. They did everything to make her transition happy and comfortable. Her care has been professional, fun and caring. We love getting photo updates of her activities via the app and we always receive prompt and informative responses to any questions. I believe we have been very lucky to find such a lovely home where we are made to feel as much a part of home life as she is. Heartfelt thanks.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

It has been a pleasure supporting you and your mum with her move to Kew House. Your kind words are very much appreciated and these will be shared amongst the team. Best wishes, Team Kew.

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Review from Karen J (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

As a family, we would like to say how wonderful Kew House Care Home has been for our beloved father for nearly two years. The care he had before he passed away peacefully in February was beyond our expectations. He thought of everyone at Kew House as his extended family and loved all staff. We could not have asked for more.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for such a lovely review. It's been a pleasure taking care of your lovely dad while getting to know you all so well. Much love from all of Team Kew.

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Review from I S (Cousin of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

We live in Scotland and had to find a care home for our relative living in London. After looking online and a friend viewing on my behalf, we were happy to commit to Kew House Care Home. The room is lovely with its own outside area. All the team keep me updated on our relative's progress and happiness. The staff are so caring and very helpful when extra help is required. Our relative is so happy to enjoy the Bistro and many ongoing activities, plus meeting lovely people The standards are very high and everything looks clean and inviting. The peace of mind, knowing our relative feels safe and comfortable, is a massive relief. I would recommend Kew House Care Home.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for adding your very kind words surrounding the care offered to your family member by our team at Kew. It's a pleasure taking care of her and across the miles from your location in Scotland, it is great to hear that our communication and updates to you are always very welcome. Best wishes, Team Kew.

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Review from Gemma W (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Kew House is a wonderful home. It is built for purpose, so the layout is light and airy and easy for everyone to navigate. It is very well managed, the communication from staff is extremely good, and they are always happy to help or answer questions. Mum has settled in brilliantly, and she has participated in home life to a much greater extent than we expected. I am very impressed with the care and consideration of all the staff and Mum is treated with respect and dignity. There is a lovely calm atmosphere in the home, it has a relaxed, welcoming feel. I should add that the food we had at our welcome meal with Mum was obviously homemade and absolutely delicious!

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you very much for taking the time to add such a lovely review surrounding the care being offered to your mum along with the facilities at Kew House, this is very much appreciated.

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Review from Debbie J (Daughter of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

My father was a resident of Kew House for almost 3 years. The care he received was as it’s stated on the outside of the building 'outstanding'. He had his favourites as well, as in staff. Food was amazing, even to the end recently catering was taken into thought. Thank you all at Kew House, we've made some good friends there with other residents as well as the staff. Thank you again.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to add such a smashing review linked to the care your dad received while he resided at Kew House. It has been a pleasure being part of his life along with the rest of the family. Best wishes from all at Team Kew.

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Review from Piers W (Son of Resident) published on 18 March 2024 Submitted via Website
Overall Experience
My father broke his hip just before Christmas. We were very lucky to get a place at Kew House.
The care my father received was exemplary and he could not have been in a safer and kinder place to recuperate.

The staff are generous with their time and nothing is too much trouble. They took care of his medication and helped him recover in the best way possible.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add your review of Kew House Care Home in Wimbledon...it was an absolute pleasure looking after your Father. Best wishes from Liz & the entire Team at Kew

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Review from Sarah Y (Daughter of Resident) published on 10 November 2023 Submitted via Website
Overall Experience

Mum moved to Kew in February this year due to dementia, and I am so glad we chose it. I am extremely happy with the care and attention Mum gets, and she is happy. All the staff do an amazing job; they are so kind and attentive, and nothing is too much trouble, and the activities are varied, and there is something to do every day from morning to evening. I know Mum is safe, well cared for, and loved, and it gives me great peace of mind knowing she is so happy and settled.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you for such kind words surrounding the care received by your Mum from our team at Kew. It is a pleasure supporting your Mum with all her needs, and she is a much-loved member of the Kew family. Best Wishes from Liz and the entire team.

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Review from Andy V (Son of Resident) published on 10 November 2023 Submitted via Website
Overall Experience

Dad has been a resident at Kew House since March. The care he has received from the team has been excellent - kind, thoughtful and tailored to his needs. We have been especially impressed with how the team try and fit in around what dad needs, rather than the other way round. They are also really god at communicating with both my brother and me.

Reply from Liz Coombes, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to add such a smashing review surrounding your experience of Kew House as our team take care of your dad. Best wishes from the manager and the entire team at Kew.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Kew House.

Upcoming Events

There are no upcoming events for Hallmark Kew House.

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Kew House.

Meet the Team (7)

Natasta Shillingford
Natasta ShillingfordJob Title:General ManagerJoined: 2022

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.

My passion and goal are to ensure everyone receives care that is tailored to their individual needs.

I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Priscilla
Priscilla Job Title:Deputy ManagerJoined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House

I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.

I have a vested interest in dementia and palliative care Dementia care settings with palliative care.

I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.

A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.

I look forward to meeting you all.

Salma
Salma Job Title:Dementia Care ManagerJoined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah
Sarah Job Title:Hospitality Service ManagerJoined: 2012
Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.

I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.

Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.

I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz Coombes
Liz CoombesJob Title:Customer Relationship ManagerJoined: 2023

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.

My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Tomasz
Tomasz Job Title:Maintenance ManagerJoined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.

In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.

I’m confident enough to say that Kew House IS MY FAMILY.

I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita Carter
Melita CarterJob Title:Lifestyles Team LeadJoined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.

Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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