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- Hallmark Kew House care home







Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.
Understanding the emotions that come with moving, Kew House lives...
Care Provided by Hallmark Kew House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection
The price(s) shown are provided by the care home. Contact Hallmark Kew House for full pricing details and T&Cs.
Contact Hallmark Kew House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Natasha Shillingford(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (8)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (8)
Visiting
- Open door policy. Visits 7 days per week 8am-9pm
Parking
- Car Park Available - Yes
Hallmark Kew House Reviews (168)
Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 36 reviews in the last 2 years.
Over all time Hallmark Kew House has 168 reviews.
My father was happier at Kew House after moving there for the last 10 months of his life than he has been in many years. He asked to return to Kew when he needed nursing care because he liked the food. I wanted him to return because of the cheerful atmosphere, the quality of staff, care and activities, as well as the respect and dignity given to all residents. My father had a challenging personality but the carers handled it very well, enabling him the independence he wanted, but respectful help when needed. The staff helped to make each day enjoyable for him with the little things that mattered to him, such as putting his TV onto a channel to watch his favourite programmes, a cup of tea made the way he liked and popping in to chat to him. If I asked him about an activity he’d enjoyed he couldn’t tell me what had happened but there was a broad grin on his face as he remembered it. It meant a lot to myself and our family to see him happy and comfortable for the end stage of his life.
I will share your feedback with the team, which they will greatly appreciate.
Satisfactory service.
Thank you for taking the time to review Kew House Care Home.
If on occasion queries or concerns are needed to be discussed, the team are cooperative and responsive - most importantly Dad feels at home and content.
Thank you so much for your review of Kew House Care Home. It is such a help to other families when they are looking into care options for their loved ones to be able to read relevant and current feedback. Your comments are very much appreciated and will be shared with the team.
Caring, happy staff.
Good choice of activities; indoors and outdoors.
All residents are welcomed and encouraged to participate.
Tasty homemade meals.
Friendly, caring hairdresser and beautician on site.
All residents are positively supported according to their needs.
Thank you for taking the time to review Kew House Care Home, it is very much appreciated. The whole team work very hard to ensure that all residents feel well cared for, safe and secure. I will share your feedback with the team.
Found all things very good.
Thank you for taking the time to review Kew House. Your comment is much appreciated.
Everything is excellent.
Thank you for taking the time to review Kew House Care Home and for your feedback, it is very much appreciated. It is lovely for the team to hear comments like this.
The residents activities program is extensive, inclusive, imaginative and delivered with real attention to detail, enthusiam and care.
All the staff are professional, positive, friendly, cheerful and approachable. Together the team make this an exceptional home.
It is well decorated, clean and in some ways seems more like a hotel than a care home.
My relative is content, feels safe, and is well cared for- and says that the food is very good.
Thank you so much for taking the time to review Kew House Care home and for your lovely comments. The whole team work very hard to ensure the residents are happy and enjoy every day with various activities. The team genuinely care that all residents feel well cared for and safe, so thank you for mentioning this. I will share your feedback with the team.
The staff looking after my husband were excellent. Nothing was too much trouble for them. They were all extremely caring and helpful.
Thank you for taking the time to review Kew House Care Home. Your feedback and comments are very much appreciated, thank you. I will pass your lovely comments to the team.
Our experiences with Kew House have been positive right from the beginning I.e. My contact with the Customer Relations Manager to the finish of his stay. The premises are bright and cheerful and well maintained and the care and kindness of the staff have been excellent. All my father's visitors have said how impressed they have been with what they have seen. I would highly recommend Kew House.
Thank you for taking the time to review Kew House Care Home. Your kind comments are much appreciated. I shall share your positive feedback with the team.
Residents are treated with dignity and staff always seem to have time to chat to them and take a real interest in their stories. There are some truly remarkable caring people working at Kew House. As a visitor you are always made to feel welcome and at home.
My relative was at Kew House for just under 5 years. She was cared for extremely well by loving and caring staff. Communication by the staff to me as next of kin has been very good too. Nothing has been too much trouble for them. During my aunt's time at Kew House, she has taken part in numerous activities and enjoyed visits from musicians, children and those of animal therapists among others. The staff always greet visitors on arrival and make you feel very welcome with offers of refreshments. Thank you to everyone at Kew House.
Thank you for your review and for choosing Kew House as your Aunt's home.
My husband was a respite resident at Kew House for two weeks in November. The staff all remembered him from a stay earlier in the year and we were both welcomed and made to feel at home. It’s not easy leaving your partner in the care of others but I trust the staff at Kew House to look after him with respect and affection and I felt relaxed immediately. In our experience, the care and concern goes right across the staff. It’s not just the care and the activities teams but the guys on maintenance, the people who do the laundry and the kitchen staff who all greeted us warmly and take a pride in their work. The family visited several times and my husband was always well cared for and cheerful and he enjoyed the food especially. During the stay, I saw lots of interactions between the staff and other permanent residents and was struck by the kindness and the patience shown. Many thanks to all of the team.
I cannot recommend the home on the staff enough.
The atmosphere is very happy and there are many activities.
The staff are kind, helpful and cheerful. There are no nasty smells.
We look forward to having more respite.
Great people, great care and a great home.
This home is really welcoming and well managed. As my wife and I visited we were always recognised and welcomed. The home is wonderfully clean and pleasant in every way. Quite different in style and atmosphere to many other care homes in this area. The language used when referring to the residents and the kindness of all the staff created a very happy home.
The management took great interest in my father-in-law and in engaging relatives such as ourselves.
We can recommend this care home unreservedly.
There is a really nice atmosphere at all times and all the staff are most courteous and friendly. It is more like a club hotel and there are many activities during the day each week. The quality and variety of the food is constantly good. A first class establishment all round.
My father was always treated with respect and warmth. As he became increasingly frail, the lovely staff made every effort to ensure he was safe and comfortable. He could not have been better cared for.
Kew House is such a caring, lively and bright environment for my 95-year-old father. He loves it at Kew House, he has been there well over a year now and keeps saying how lucky he is to live there and likes to call his room “his flat”. It makes me, my sister and brother happy that he is well cared for. The manager is always happy and welcoming. What a great place.
Washing is done promptly. I have been here nearly 5 weeks and aside from the odd hiccup on one or two occasions, all has been to my satisfaction. The training staff programme is very professional and anything asked of them is usually promptly sorted. I am very happy to be staying in such a well run home.
I can't express how utterly delighted I have been with Kew House and the care they give my mum. She settled in so very quickly and is very happy, she regards it as home. I can't say enough good things about all the staff, they are wonderful and they truly make the place feel so welcoming. They all are happy, smiley and so kind to my mum. I have completely stopped worrying about leaving her here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2023Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 July 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Kew House.
There are no upcoming events for Hallmark Kew House.
Awards / Recognitions (25)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Kew House.
Meet the Team (7)

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.
My passion and goal are to ensure everyone receives care that is tailored to their individual needs.
I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Hi, My name is Priscilla and I am the Deputy Manager of Kew House
I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.
I have a vested interest in dementia and palliative care Dementia care settings with palliative care.
I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.
A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.
I look forward to meeting you all.

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.
Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.
I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.
My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.
In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.
I’m confident enough to say that Kew House IS MY FAMILY.
I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.
Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Kew House to verify any information. View our terms and conditions. Hallmark Kew House has an Enhanced Service -more info.