Hallmark Kew House

Moving to Kew House gave my friend a new lease of life. The staff treated him superbly (and he was not easy). The activities were plentiful, varied and well designed; the food was interesting and varied but often not hot enough. The housekeeping was first-class, nursing was excellent and understanding. He was spoilt and loved it. We also saw remarkable improvements in the almost five years he was there.

I think Kew House is exceptional in its care for its residents. The atmosphere is warm, home-like, and the staff full of good humour and endless patience. Friends and family of residents are always made to feel welcome, and there are lots of sitting rooms to settle into for a cosy visit. While I found it hard to place my mother in a care home, I am truly grateful to have found this one.

The home is extremely well run with a manager who is very hands-on, her door is always open and she knows all the residents very well. The atmosphere everywhere in the building is positive and happy. I could not recommend Kew House highly enough.

During the last 6 months, my experience has been a little varied but on the whole, good. The staff have generally been most helpful, kind and willing to please whenever possible. The folks at the reception area have been great.

My father was happier at Kew House after moving there for the last 10 months of his life than he has been in many years. He asked to return to Kew when he needed nursing care because he liked the food. I wanted him to return because of the cheerful atmosphere, the quality of staff, care and activities, as well as the respect and dignity given to all residents. My father had a challenging personality but the carers handled it very well, enabling him the independence he wanted, but respectful help when needed. The staff helped to make each day enjoyable for him with the little things that mattered to him, such as putting his TV onto a channel to watch his favourite programmes, a cup of tea made the way he liked and popping in to chat to him. If I asked him about an activity he’d enjoyed he couldn’t tell me what had happened but there was a broad grin on his face as he remembered it. It meant a lot to myself and our family to see him happy and comfortable for the end stage of his life.

Satisfactory service.

If on occasion queries or concerns are needed to be discussed, the team are cooperative and responsive - most importantly Dad feels at home and content.

All residents are positively supported according to their needs.

Found all things very good.

Everything is excellent.

My relative is content, feels safe, and is well cared for- and says that the food is very good.

The staff looking after my husband were excellent. Nothing was too much trouble for them. They were all extremely caring and helpful.

Our experiences with Kew House have been positive right from the beginning I.e. My contact with the Customer Relations Manager to the finish of his stay. The premises are bright and cheerful and well maintained and the care and kindness of the staff have been excellent. All my father's visitors have said how impressed they have been with what they have seen. I would highly recommend Kew House.

Residents are treated with dignity and staff always seem to have time to chat to them and take a real interest in their stories. There are some truly remarkable caring people working at Kew House. As a visitor you are always made to feel welcome and at home.

My relative was at Kew House for just under 5 years. She was cared for extremely well by loving and caring staff. Communication by the staff to me as next of kin has been very good too. Nothing has been too much trouble for them. During my aunt's time at Kew House, she has taken part in numerous activities and enjoyed visits from musicians, children and those of animal therapists among others. The staff always greet visitors on arrival and make you feel very welcome with offers of refreshments. Thank you to everyone at Kew House.

My husband was a respite resident at Kew House for two weeks in November. The staff all remembered him from a stay earlier in the year and we were both welcomed and made to feel at home. It’s not easy leaving your partner in the care of others but I trust the staff at Kew House to look after him with respect and affection and I felt relaxed immediately. In our experience, the care and concern goes right across the staff. It’s not just the care and the activities teams but the guys on maintenance, the people who do the laundry and the kitchen staff who all greeted us warmly and take a pride in their work. The family visited several times and my husband was always well cared for and cheerful and he enjoyed the food especially. During the stay, I saw lots of interactions between the staff and other permanent residents and was struck by the kindness and the patience shown. Many thanks to all of the team.

We look forward to having more respite.

Great people, great care and a great home.

We can recommend this care home unreservedly.

There is a really nice atmosphere at all times and all the staff are most courteous and friendly. It is more like a club hotel and there are many activities during the day each week. The quality and variety of the food is constantly good. A first class establishment all round.