Search...

Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
Hallmark Luxury Care Homes Logo
Jobs
Hallmark Kew House logo
Hallmark Kew House, London
Hallmark Kew House, London
Hallmark Kew House, London

Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives...  

Care Provided by Hallmark Kew House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,140 - £3,050N/A
Residential Dementia Care£2,450 - £2,520N/A
Nursing Care£2,750 - £3,170N/A
Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings

Private telephone and Sky connection

Contact Hallmark Kew House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Shillingford(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (168)

Submit a Review
9.8

Hallmark Kew House has a Review Score of 9.8 (9.823) out of 10, based on 36 reviews in the last 2 years. Over all time Hallmark Kew House has 168 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hallmark Kew House
Loading...
Showing 168 reviews matching selected criteria
Review from Hazel B (Daughter of Resident) published on 12 July 2019 Submitted via Website
Overall Experience

My father was happier at Kew House after moving there for the last 10 months of his life than he has been in many years. He asked to return to Kew when he needed nursing care because he liked the food. I wanted him to return because of the cheerful atmosphere, the quality of staff, care and activities, as well as the respect and dignity given to all residents. My father had a challenging personality but the carers handled it very well, enabling him the independence he wanted, but respectful help when needed. The staff helped to make each day enjoyable for him with the little things that mattered to him, such as putting his TV onto a channel to watch his favourite programmes, a cup of tea made the way he liked and popping in to chat to him. If I asked him about an activity he’d enjoyed he couldn’t tell me what had happened but there was a broad grin on his face as he remembered it. It meant a lot to myself and our family to see him happy and comfortable for the end stage of his life.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House
Thank you so much Hazel for your lovely comments. We were very happy that your father chose to return to Kew House as well. The team build good relationships with the residents and work hard to ensure that they are well cared for and that the little things that are important to them are not forgotten.

I will share your feedback with the team, which they will greatly appreciate.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret B (Resident / Service User) published on 24 June 2019 Submitted via Postal Card
Overall Experience

Satisfactory service.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David S (Son of Resident) published on 24 June 2019 Submitted via Postal Card
Overall Experience
The standards of care, accommodation and support are of the highest quality.

If on occasion queries or concerns are needed to be discussed, the team are cooperative and responsive - most importantly Dad feels at home and content.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you so much for your review of Kew House Care Home. It is such a help to other families when they are looking into care options for their loved ones to be able to read relevant and current feedback. Your comments are very much appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katia V (Private Carer of Resident) published on 24 June 2019 Submitted via Postal Card
Overall Experience
Very friendly, positive environment.
Caring, happy staff.
Good choice of activities; indoors and outdoors.
All residents are welcomed and encouraged to participate.
Tasty homemade meals.
Friendly, caring hairdresser and beautician on site.

All residents are positively supported according to their needs.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home, it is very much appreciated. The whole team work very hard to ensure that all residents feel well cared for, safe and secure. I will share your feedback with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D M (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card
Overall Experience

Found all things very good.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House. Your comment is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card
Overall Experience

Everything is excellent.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home and for your feedback, it is very much appreciated. It is lovely for the team to hear comments like this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Next of Kin) published on 14 March 2019 Submitted via Website
Overall Experience
Kew house has a great atmosphere and we chose it because it is full of life and warmth.
The residents activities program is extensive, inclusive, imaginative and delivered with real attention to detail, enthusiam and care.
All the staff are professional, positive, friendly, cheerful and approachable. Together the team make this an exceptional home.
It is well decorated, clean and in some ways seems more like a hotel than a care home.

My relative is content, feels safe, and is well cared for- and says that the food is very good.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you so much for taking the time to review Kew House Care home and for your lovely comments. The whole team work very hard to ensure the residents are happy and enjoy every day with various activities. The team genuinely care that all residents feel well cared for and safe, so thank you for mentioning this. I will share your feedback with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine E (Wife of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

The staff looking after my husband were excellent. Nothing was too much trouble for them. They were all extremely caring and helpful.

Reply from Nicky Hazell, Customer Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your feedback and comments are very much appreciated, thank you. I will pass your lovely comments to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne S (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience
My father has just come to the end of two weeks respite at Kew House.

Our experiences with Kew House have been positive right from the beginning I.e. My contact with the Customer Relations Manager to the finish of his stay. The premises are bright and cheerful and well maintained and the care and kindness of the staff have been excellent. All my father's visitors have said how impressed they have been with what they have seen. I would highly recommend Kew House.

Reply from Nicky Hazell, Customner Relationship Manager at Hallmark Kew House

Thank you for taking the time to review Kew House Care Home. Your kind comments are much appreciated. I shall share your positive feedback with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny L (Daughter of Resident) published on 15 January 2019 Submitted via Website
Overall Experience
We were delighted with the care that Mum received at Kew House. She was well looked after by the staff and they really made an effort to get her to participate in activities. It is a very happy place and you are always greeted with a smile. There seems to be a very good team spirit amongst all the staff, this includes the housekeeping team, maintenance team, carers, management and all other staff, which means the home seems to run efficiently.

Residents are treated with dignity and staff always seem to have time to chat to them and take a real interest in their stories. There are some truly remarkable caring people working at Kew House. As a visitor you are always made to feel welcome and at home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela T (Niece of Resident) published on 21 December 2018 Submitted via Postal Card
Overall Experience

My relative was at Kew House for just under 5 years. She was cared for extremely well by loving and caring staff. Communication by the staff to me as next of kin has been very good too. Nothing has been too much trouble for them. During my aunt's time at Kew House, she has taken part in numerous activities and enjoyed visits from musicians, children and those of animal therapists among others. The staff always greet visitors on arrival and make you feel very welcome with offers of refreshments. Thank you to everyone at Kew House.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your review and for choosing Kew House as your Aunt's home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacquie N (Wife of Resident) published on 12 December 2018 Submitted via Website
Overall Experience

My husband was a respite resident at Kew House for two weeks in November. The staff all remembered him from a stay earlier in the year and we were both welcomed and made to feel at home. It’s not easy leaving your partner in the care of others but I trust the staff at Kew House to look after him with respect and affection and I felt relaxed immediately. In our experience, the care and concern goes right across the staff. It’s not just the care and the activities teams but the guys on maintenance, the people who do the laundry and the kitchen staff who all greeted us warmly and take a pride in their work. The family visited several times and my husband was always well cared for and cheerful and he enjoyed the food especially. During the stay, I saw lots of interactions between the staff and other permanent residents and was struck by the kindness and the patience shown. Many thanks to all of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline P (Wife of Resident) published on 13 November 2018 Submitted via Postal Card
Overall Experience
My husband has now been in Kew House Wimbledon on three respite stays.
I cannot recommend the home on the staff enough.
The atmosphere is very happy and there are many activities.
The staff are kind, helpful and cheerful. There are no nasty smells.

We look forward to having more respite.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter D (Son-in-law of Resident) published on 5 November 2018 Submitted via Postal Card
Overall Experience

Great people, great care and a great home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen L (Son-in-law of Resident) published on 29 October 2018 Submitted via Website
Overall Experience
My 95 year old father-in-law was wonderfully cared for during the last year of his life. As a rather independent gentleman, he was able to enjoy as much as he could manage, supported to be as independent as he wished. He brought with him some of his own furniture, his TV, exercise bike and mobility scooter. Accommodating all this was made really easy by the housekeeping team.
This home is really welcoming and well managed. As my wife and I visited we were always recognised and welcomed. The home is wonderfully clean and pleasant in every way. Quite different in style and atmosphere to many other care homes in this area. The language used when referring to the residents and the kindness of all the staff created a very happy home.
The management took great interest in my father-in-law and in engaging relatives such as ourselves.

We can recommend this care home unreservedly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Cousin of Resident) published on 26 October 2018 Submitted via Postal Card
Overall Experience

There is a really nice atmosphere at all times and all the staff are most courteous and friendly. It is more like a club hotel and there are many activities during the day each week. The quality and variety of the food is constantly good. A first class establishment all round.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet L (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

My father was always treated with respect and warmth. As he became increasingly frail, the lovely staff made every effort to ensure he was safe and comfortable. He could not have been better cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard L (Son of Resident) published on 19 October 2018 Submitted via Website
Overall Experience

Kew House is such a caring, lively and bright environment for my 95-year-old father. He loves it at Kew House, he has been there well over a year now and keeps saying how lucky he is to live there and likes to call his room “his flat”. It makes me, my sister and brother happy that he is well cared for. The manager is always happy and welcoming. What a great place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura S (Resident / Service User) published on 16 October 2018 Submitted via Postal Card
Overall Experience
I have had a wonderful welcome here, all the staff are extremely helpful and willing to help. The room and bathroom are kept extremely clean and tidy and they always seem to know when you want to leave things out where I have left them.

Washing is done promptly. I have been here nearly 5 weeks and aside from the odd hiccup on one or two occasions, all has been to my satisfaction. The training staff programme is very professional and anything asked of them is usually promptly sorted. I am very happy to be staying in such a well run home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nancy P (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience

I can't express how utterly delighted I have been with Kew House and the care they give my mum. She settled in so very quickly and is very happy, she regards it as home. I can't say enough good things about all the staff, they are wonderful and they truly make the place feel so welcoming. They all are happy, smiley and so kind to my mum. I have completely stopped worrying about leaving her here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Kew House.

Upcoming Events

There are no upcoming events for Hallmark Kew House.

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Hallmark Kew House.

Meet the Team (7)

Natasta Shillingford
Natasta ShillingfordJob Title:General ManagerJoined: 2022

I have been working in the care home sector since 2014 and have a passion for elderly care. Previous to working in care homes, I completed a neuroscience rotation in a large NHS organisation as a registered nurse.

My passion and goal are to ensure everyone receives care that is tailored to their individual needs.

I aspire to make everyone’s day a little bit brighter, and that includes my residents at Kew House Care Home in Wimbledon, their relatives and the team that I work with.

Priscilla
Priscilla Job Title:Deputy ManagerJoined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House

I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.

I have a vested interest in dementia and palliative care Dementia care settings with palliative care.

I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.

A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.

I look forward to meeting you all.

Salma
Salma Job Title:Dementia Care ManagerJoined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah
Sarah Job Title:Hospitality Service ManagerJoined: 2012
Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.

I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.

Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.

I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz Coombes
Liz CoombesJob Title:Customer Relationship ManagerJoined: 2023

I joined the Hallmark care home in Wimbledon in March 2023 as the Customer Relationship Manager. Prior to this, I spent 15 years working in hospitality and events management.

My role at Kew House is to help and guide residents and their families from their first initial enquiry surrounding their search for the right care home setting, right through until the resident joins Kew. Crucially, my help continues as I offer support along with the rest of our team for those first few early weeks. I love what I do, and I am glad to come to work every day with this outstanding team.

Tomasz
Tomasz Job Title:Maintenance ManagerJoined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.

In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.

I’m confident enough to say that Kew House IS MY FAMILY.

I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita Carter
Melita CarterJob Title:Lifestyles Team LeadJoined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.

Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Kew House to verify any information. View our terms and conditions. Hallmark Kew House has an Enhanced Service -more info.