Hallmark Kew House

58 Spencer Hill Road, Wimbledon, London SW19 4EL
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9.8 149 Reviews
  • Hallmark Kew House, London
Nestled within a leafy cul-de-sac in the heart of Wimbledon, Hallmark Kew House takes pride in its 'Outstanding' rating by the Care Quality Commission, providing award-winning residential, dementia and nursing care. A welcoming oasis within a busy local community, Kew House is a short walk from the train and tube stations, making it easy to access for residents and visitors alike.

Understanding the emotions that come with moving, Kew House lives by its Relationship-Centred Care approach, ensuring residents and their loved ones are at the core of all they do. Upon arrival, residents are warmly welcomed by a supportive team dedicated to fostering a fulfilling and purpose-driven lifestyle. With Hallmark All-Inclusive, gain peace of mind as all life’s necessities, from care services to beauty treatments and culinary delights, are covered.

The vibrant Bistro Café offers a welcoming ambiance, complete with patio terraces and cosy lounges ideal for bringing friends and family together, both old and new. At Kew House, a warm welcome is extended to everyone. Resident’s friends and family are invited in to get involved in home life with open doors all day, every day for loved ones to easily pop by. All efforts are made to keep pets together with residents when moving in, ensuring everyone feels at home within its walls.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2040
  • Self-Funded Residential Dementia Care: from £2310
  • Self-Funded Nursing Care: from £2530

Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for external activities / outings
Private telephone and Sky connection

These prices are only a guideline, please contact Hallmark Kew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Natasha Shillingford (Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65’s, Younger Adults
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (65)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Open door policy. Visits 7 days per week 8am-9pm

Parking

  • Car Park Available - Yes

Hallmark Kew House Reviews (149)

Total of 149, showing 101-120
9.8

Hallmark Kew House has a Review Score of 9.8 (9.788) out of 10, based on 43 reviews in the last 2 years. Over all time Hallmark Kew House has 149 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 1
  • 2

Date Published

149
11
17
43
106

Review from Nancy P (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how utterly delighted I have been with Kew House and the care they give my mum. She settled in so very quickly and is very happy, she regards it as home. I can't say enough good things about all the staff, they are wonderful and they truly make the place feel so welcoming. They all are
happy, smiley and so kind to my mum. I have completely stopped worrying about leaving her here.

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Review from Philip H (Son of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House recently took care of my father for the last few weeks of his life. From the very moment I came in contact with Kew care home, I was impressed by their responsiveness and their professionalism. My father was in a bad way and having a terrible time in hospital and I was desperate to get him
out and into somewhere comfortable and tranquil. The staff at Kew House did everything they could to help me and to expedite the process as quickly as possible. While he was at the home, my father was offered excellent care in all areas an treated with dignity. I am more than happy to recommend the Kew House as an excellent organisation.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your comments and your recommendation of Kew House Care Home.

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Review from Jonathan R (Son of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is an outstanding care home. It has the significant advantage of being built for purpose, so the design and layout make sense. There is a lovely cafe-style area and several pleasant reception rooms. Cleanliness and upkeep is excellent. Staff are kind, responsive, cheerful and understand the
needs of the residents. If something is not quite right, staff and managers are very quick to respond. Recent highlights have included a trip for some residents to the sea in Brighton.

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Review from Sacha G (Granddaughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into the carehome in January 2018. She and I have been very happy with the home. The staff are very friendly, helpful and caring. The environment is lovely and homely, I always feel welcomed even with my 4 children. The activities they provide are brilliant and my grandmother especially
like the singers that come in to perform.

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Review from Shirley C (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kew House 4 years ago after reluctantly admitting that she could no longer cope alone at home. She was welcomed into the home by caring staff who found out her interests and introduced her to other residents. She soon felt part of the community and with the help of the excellent food
and exercise built into every day, she became stronger and more confident. The home is spotlessly clean, residents clothes are well cared for and Mum enjoyed her weekly visit to the hairdresser and salon. She enjoyed the activities from quiz nights, to exercise groups, to outings, to the garden centre and shops.
As she became less well, the activities coordinators and carers all encouraged her to do as much as she could while helping her as necessary to maintain her independence and dignity. Mum and I came to know the staff well and consider them as friends, Kew House was definitely home to her. There is strong leadership and good staff training shown in a high standard of care and kindness.

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Review from Jeremy L (Son of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has always been fiercely independent and house proud. He was never happier than in his own home, comfortable in a familiar environment. When it became evident that it was no longer possible for him to live independently we were concerned as to how he would adapt to life in a home. From the
beginning Kew House were marvellous, welcoming him, personalising his room with family photographs, introducing other residents, encouraging him to participate in group activities. He quickly settled into his new life, such that within a few days he called it home. On visits, I am struck by the warmth, care and professionalism of the staff, a contrast to other homes I have experienced. The standard of care is excellent. Christmas 2017 was the first time in many years we had not celebrated the occasion in his house. We enjoyed an excellent dinner and the company of other residents and their families. A great day. In summary, other care homes should aspire to the standards of Kew House.

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Review from Mark A (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew House is a handsome purpose-built care home across the end of a cul-de-sac in Wimbledon, very convenient for visiting by rail and tube. The whole home is light and airy including the large sitting and dining rooms, and the bedrooms are large with good-sized bathrooms. The home is well maintained
and clean. The food is excellent and there is a regular programme of well thought through activities. The care staff are well trained in dementia care, skilled and attentive, with a calm atmosphere prevailing. The staff are hugely supportive and helpful. The home is fully staffed and does not rely on agency workers. The management team is excellent, with a real focus on the things that matter. Very well done.

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Review from Jackie (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Kew House last year and settled in quickly. It was a big change for him as he had lived independently in his own home for a long time. But, due to a few trips to hospital and receiving care at home, dad, myself and my brother realised he needed more support on a 24/7 basis. Dad is now
part of the Kew House family and is very happy living there. All staff members are wonderful and it’s great to see all residents happy and very well looked after. There are numerous activities every day, plus special events arranged and the food is always freshly cooked with a fantastic choice too. Dad enjoys a glass of wine with his lunch and dinner and these touches make all the difference. My brother and I have a good relationship with the all the staff which means we work together to ensure the best possible care and wellbeing for dad. We are also getting to know some of the other residents and this helps build friendships in the Kew House family.

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Review from Daughter (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been in and out of hospital and after viewing several care homes in the area - we decided as a family that Kew House had all the facilities that met my dad's needs. He has settled in very well and has very high praises for the staff, other residents and the variety of facilities on offer
as well as the day to day variety of meals and activities.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank for your comments. We are pleased your Dad has settled in well at Kew House.

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Review from N A (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A secure, friendly a bright environment. The staff are cheery and pleasant. I feel at home there too. My mother gets bored when lucid not many activities are useful for her state of play. I have been sparing with "excellent" as I do not have many sources of comparison.

Reply from Yetty Adepegba, General Manager at Hallmark Kew House

Thank you for your comments. We will arrange to meet with you to discuss your expectations of the lifestyles plan.

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Review from Brigitte (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on the dementia floor of Kew House for two years. I was extremely happy with her care particularly due to the consistency of the staff (there is not a high staff turn over). I found the staff to be kind and respectful - and willing to go the extra distance to bring a smile to my mother's
face. And they always took great care in her personal appearance dressing her beautifully. With dementia, it is about creating little moments of joy and that is exactly what the staff do to provide both in general attitude and scheduled activities.

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Review from Toby P (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst our mother was only in Kew House for 10 days she was treated very well, with dignity and respect and with proper end of life care. Our families thanks the manager, deputy manager and all the staff at Kew House.

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Review from Sasha H (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care from friendly and patient staff. I visit her weekly and she appears happy, comfortable and well groomed.

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Review from Maggie S (Daughter of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Kew House for respite care last year to see how she might settle down. So when the time came for a permanent move, it was a familiar place to her. So I had no hesitation in choosing Kew House again. All the staff are attentive and kind and the residents are given the utmost respect.
I wouldn't hesitate in recommending the place and have already done so.

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Review from C B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Kew House for respite care as she was not coping at home with carers coming in. Kew were very helpful in settling my mum in which was especially good as I don't live in London. My mum thoroughly enjoyed her stay and was much improved during the time she stayed there. Thank you all very
much.

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Review from Michael P (Friend of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kew is a well-kept home with many excellent facilities and a team of excellent carers and staff. The well being of the residents is clearly high on the list of priorities.

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Review from Joyce R (Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent experience of 9 weeks recovery from a heart condition.
Thoughtful and considerate carers.

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Review from P J B (Daughter of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Kew House after my father died and she had received a terminal diagnosis. She had lived at home with my father for nearly 70 years and was very nervous about having to adapt to such a very different life. The staff at Kew House, from the moment she arrived, were very welcoming
and caring and gentle and fully understood her concerns and did their utmost to make her feel part of their community; she has at all times been treated with respect and genuine care. Kew House is outstanding in terms of how it has been designed and laid out to make life for its residents as comfortable as possible. All the facilities are totally accessible- corridors are wide, communal spaces are well thought out and welcoming and rooms are designed to make the residents feel at home- they look out onto thoughtfully landscaped gardens and open spaces. Kew House is very close to the centre of Wimbledon- such a bonus to be able to wheel Mum into the centre of life in a few minutes.

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Review from A B (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff with lots of activities and a good standard of food and accommodation. My father has been helped to settle in quickly.

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Review from Jeremy T (Cousin of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is warm, friendly and caring. The atmosphere is cheerful and welcoming. My cousin felt at home from the first minute she arrived for respite care and told everyone she wanted to move there permanently at the right time. When that time came, Kew House gave her the right amount of
information and support without ever putting her under pressure to make a decision. It is a pleasure going to see her at Kew House.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hallmark Kew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hallmark Kew House is calculated as follows: ( (420 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 505 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Kew House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 04 Aug 2025

Please contact the home for current vacancies

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Awards / Recognitions (24)

Meet the Team (8)

Natasta

Natasta Shillingford

Job Title: General Manager

Joined: 2022

Natasha joined Kew House as General Manager in the summer of 2022.


Prior to this, Natasha had been working in the care home sector since 2014.


Natasha has a passion for elderly care, and previous to working in care homes, she completed a neuroscience rotation in a large NHS organisation as a registered nurse.


Natasha’s passion is to ensure everyone receives care that is tailored to their individual needs.


Natasha aspires to make everyone’s day a little brighter and that includes the Kew House residents, relatives and the team that she works with.

Priscilla

Priscilla

Job Title: Deputy Manager

Joined: 2019

Hi, My name is Priscilla and I am the Deputy Manager of Kew House


I have been a nurse for over 3 decades, I have practised in general nursing and other special care units.


I have a vested interest in dementia and palliative care Dementia care settings with palliative care.


I joined Hallmark Care in 2019 and a year later had the privilege of being chosen as the end-of-life care champion for Kew House.


A role that offers me an opportunity to be involved with residents and their loved ones during their final years, months, weeks and days of their lives and to ensure that their final wishes are met.


I look forward to meeting you all.

Andrea

Andrea Duffell

Job Title: Clinical Lead

Joined: 2019

Andrea was born in Slovakia and this is we’re she completed her nursing degrees and there she worked as a Registered Nurse for over 15 years. Andrea relocated to the UK in 2012 and since then has worked in various care settings and this is now Andrea's passion to work with the elderly and support with end of life care. Andrea joined Kew House as a Nurse in 2019 and remained in that postion until 2023 when she was promoted to Clinical Lead.
Andrea is very proud to be part of the Kew House team and is also striving to ensure all Residents receive the best care possible and to the highest standard.

Salma

Salma

Job Title: Dementia Care Manager

Joined: 2019

I have been working in Kew House for over four years now starting as a carer and then progressing to a senior carer. Working as a senior carer helped me to understand the dementia community further. This led to me having better knowledge within my role to give the person-centred care that the residents require. It’s a privilege to work alongside team members who care have good knowledge and always support one another.

Sarah

Sarah

Job Title: Hospitality Service Manager

Joined: 2012

Hi, My name is Sarah and I am the Hospitality service manager in Kew House. My background is in accounting .
After about 15 years in the financial sector, i decided to return to my passion which was interior decoration.
I worked in a number of roles in the hospitality industry and joined Hallmark, Kew House, in June 2012 as the Head Housekeeper.


Whilst in Kew House, I continued my education and completed my Diploma in Hospitality Management and then my Degree in BSc International Hospitality and Tourism Management.


I was promoted into the role of Hospitality Services Manager three (3) years ago and have enjoyed every experience throughout my journey and would always ensure that the residents, team and anyone who comes into the home, will have the best experience as promised in our Hallmark Charter.

Liz

Liz Coombes

Job Title: Customer Relationship Manager

Joined: 2023

Dedicated to support both potential new Residents and their families as they make the decision to choose Kew House as their care home setting

Tomasz

Tomasz

Job Title: Maintenance Manager

Joined: 2012

Hi, my name is Tomasz and I’m Maintenance Manager at Kew House. My adventure with Hallmark Family started in June 2012 at Ty Enfys in Cardiff, where I was working as a Kitchen Assistant and Maintenance Assistant. I acquired a lot of professional experience and I made a cordial relationships with Residents. I enjoyed my almost 2 years over there and I got lots of amazing memories about Ty Enfys Family.


In 2015 I have been promoted and I took charge of maintenance department at Kew House in Wimbledon, London. I will never forget the warm atmosphere I’ve met here on arrival.


I’m confident enough to say that Kew House IS MY FAMILY.


I’m enjoying the fact I’m able to help people and have a positive influence on their lives. It is a brilliant feeling and I JUST LOVE IT

Melita

Melita Carter

Job Title: Lifestyles Team Lead

Joined: 2013

Providing meaningful, enjoyable and stimulating activities, social engagement, promoting independence and supporting lifestyle needs.


Melita has been at Kew for 10 years, starting as a volunteer and working up to Lifestyle Lead

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