IT Operations Technician

Job summary

With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving our services.
We have a rare opportunity for an IT Operations Technician to join us in a newly created position on a permanent basis. In this vital role, you will support and maintain the IT infrastructure across Barchester's nationwide portfolio, including desktop support, system maintenance, and working with computer networks. The role will also involve working on IT infrastructure projects to support our wide-ranging digital transformation.
This is a remote position, which will require regular travel to Inverness, where our IT support team is based, as well as national travel across the UK where required.
Required experience and qualifications:
Computer science degree
Good understanding of TCP/IP
Familiarity with both wired and wireless LANs, ADSL and FTTC based WAN connections
Developing and communicating technical specifications
Installing and troubleshooting IT equipment in a structured environment
Full UK driving license
Flexible for nationwide travel
Role and responsibilities:
Installing and maintaining the Barchester IT operating environment
Supporting IT infrastructure within our national portfolio of homes
Monitoring the performance of computer networks and servers
Remote management of desktop PCs and laptops, including assurance that all equipment is safe and up to date
Working closely with software developers and procurement managers
Provide first, second, and third line support to all IT users in the group
Deliver infrastructure projects
Manage firewalls within the network
Take the lead in configuring Wi-Fi equipment, including access points, associated switches and controllers
Provide technical advice to management on emerging technologies
Assist with the maintenance of inventories and IT systems documentation
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.