Village Manager

Job summary

Village Manager

Salary: £54,035 - £57,384 per annum

Hours: Full-time, 35 hours per week

Location: Westbury Fields

At St Monica Trust, we create places where older people can truly flourish: warm, vibrant communities built with care, expertise and heart. With a long-standing reputation for excellence, we are shaping the future of care environments across Bristol.

We're now seeking a Village Manager to lead one of our thriving retirement communities, shaping an exceptional resident experience while driving operational and commercial success.

The Role

As Village Manager, you'll be the senior leader of the retirement community, accountable for both the day-to-day experience of residents and the long-term success and development of the village. This is a highly visible leadership role, combining strategic thinking, commercial awareness, and a genuine passion for creating environments where people feel connected, valued and inspired.

You'll oversee all aspects of village life, from resident wellbeing and community engagement to financial performance and service innovation, acting as both the public face of the village and a key contributor to the wider retirement living strategy.

You will:

Resident Outcomes & Community Life

· Take accountability for resident wellbeing, happiness and sense of belonging

· Build a strong, connected community where people can contribute and thrive

· Champion resident voice, using feedback to continuously improve the experience

· Ensure a seamless journey from enquiry through to everyday living

Strategic Leadership & Service Development

· Contribute to the evolution of St Monica Trust's retirement living offer

· Lead with a long-term, future-focused outlook

· Identify opportunities for innovation, growth and service development

· Work collaboratively with senior leaders to shape strategy

Operational Excellence

· Oversee all village operations, ensuring consistently high standards

· Manage financial performance, including full P&L accountability

· Ensure compliance with health & safety, GDPR and regulatory requirements

· Oversee property management, sales, leasing and resident transitions

· Build and maintain strong external partnerships

Commercial Accountability

· Maximise occupancy, income and long-term sustainability

· Apply a strong commercial lens to decision-making

· Identify opportunities to strengthen financial performance

People Leadership

· Lead, inspire and develop a high-performing team

· Build a culture of accountability, care and continuous improvement

· Support colleagues to grow, develop and succeed

· Role model St Monica Trust values in everything you do

About You

You're someone who takes pride in doing work that matters and understands the importance of creating a positive, welcoming environment for others. You're reliable, respectful and enjoy working as part of a team to support the day-to-day experience of residents, colleagues and visitors.

Essential skills and experience:

· Proven leadership experience in housing, retirement living, hospitality or similar environments

· Track record of delivering exceptional customer or resident outcomes

· Strong commercial acumen, including P&L responsibility

· Ability to operate strategically while managing day-to-day complexity

· Excellent communication and influencing skills

· Experience building and developing high-performing teams

· Knowledge of relevant regulatory and compliance requirements

Desirable:

· Experience within the retirement living or later living sector

· Understanding of care sector requirements

· Experience contributing to service design or innovation

· Experience managing mixed-use or community-based environments

What We're Looking For

We value warmth, integrity and collaboration. You'll be someone who:

· Communicates with clarity, empathy and confidence

· Creates environments where people feel they belong

· Balances commercial insight with genuine care

· Builds trust and strong relationships across diverse stakeholders

· Brings energy, curiosity and a drive for continuous improvement

· Champions inclusion, respect and wellbeing

Why St Monica Trust?

Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong.

Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people.

Additional information - Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. - This role profile outlines the principal accountabilities and is not an exhaustive list of duties. - This post is exempt from the Rehabilitation of Offenders Act 1974 and all convictions must be declared at application stage.

Village Manager

Salary: £54,035 - £57,384 per annum

Hours: Full-time, 35 hours per week

Location: Westbury Fields