How many Care Homes does St Monica Trust own?

St Monica Trust own 4 Care Homes.

Which St Monica Trust Care Homes have the highest review score?

The Russets , Charterhouse & John Wills House have the highest review score.

St Monica Trust | 4 Care Homes

Review of
Charterhouse
from Tony L (Son of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

The care that my mother has received in Charterhouse has been excellent. During a period of time when her needs have changed the staff have been attentive, diligent and professional. Living some distance away it is a comfort to know that she is surrounded by caring people who work to ensure she has

the quality of life possible.

Reply from Gail Stone, Care Home Manager at CharterhouseThank you so much for taking the time to leave us this wonderful review. We're delighted to hear that your mother was well taken care of by our team, with attentive, diligent, and professional care. We'll be sure to share your kind words with the team, and we will continue to listen to our residents' changing needs and provide personalised care.

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Review of
John Wills House
from Eleanor W (Granddaughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

We would like to say a heartfelt thank you to Jodie, Jodel, Joanne, Keeley, Georgie and all the fantastic staff at Orchards, John Wills House who gave our father the best possible care throughout his time with them. Their professionalism was exceptional. This was particularly valuable during those

first few weeks when Dad was settling in They made such an effort to get to know him and it was clear he felt appreciated and welcomed by everyone..
Their commitment to Dad's welfare in the later weeks of his life meant he was able to stay in his own room where he was comfortable and we are very grateful to Orchards for making sure Dad was cared for at this difficult time with such kindness and dignity.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for sharing such a thoughtful review. We're so sorry for your loss and our thoughts are with you and your family. It means so much to hear that our team provided exceptional care to your dad and helped him feel welcomed and comfortable throughout his time with us.

We'll make sure your kind words are passed on to Jodie, Jodel, Joanne, Keeley, Georgie, and the entire team-they will truly appreciate knowing the difference they made. Feedback like yours is invaluable in helping us continue to deliver compassionate and dignified care for every resident and their loved ones.

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Review of
John Wills House
from Jackie P (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

My sister passed away early this morning. The experience we've had was amazing, the care was excellent. Staff excellent considerate and caring. We were well looked after day and night, the support was amazing. We thank you all so much.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you so much for sharing your kind words during this difficult time. It was truly our privilege to care for your sister, and we're glad to know that you felt supported and well looked after by our team. We always strive to provide the very best care for each of our residents, and your feedback means so much to us.

Sending our best wishes and blessings to you and your family.

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Review of
John Wills House
from Sophie S (Niece of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Outstanding care for palliative respite. Care staff and nurses went above and beyond for both my auntie and all of us as her family. Could not have asked for anything more. Only downfall was the early hours of the morning when auntie passed away, her daughter didn't feel very supported (different staff

to who had been in all week). Other than that, absolutely outstanding care.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you so much for sharing your feedback. It was truly our privilege to have cared for your auntie, and we're delighted to know that she received our outstanding palliative care.

I'm very sorry to hear that you didn't feel very supported during the early hours when she passed away. We understand how important those moments are. Please know that we will share your feedback with our care team and use it to keep improving, so we can continue providing excellent care and support in the future.

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Review of
The Russets
from Margret P (Wife of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

It was a difficult decision to place my husband into care but his management had become very difficult. Immediately he went into the Russet's care, in particular Encore, he was so well looked after, which put my mind to rest. He could not have been in a better place. The freedom within The Russets

allowed him to wander within the grounds as space was an important element in his well being. The Encore team as a whole and I mean everyone, were exceptional in gauging and managing him in the most empathetic way, understanding his individual needs and moods.
We as a family considered that he was in the best possible place so we have a very high regard for the quality and commitment of the staff of Encore. The openness and freedom to visit as and when we wished , ensured
our confidence in the quality of care and support he and we were given by Encore.

Reply from Rob Bennington, Business Deputy Manager at The RussetsThank you for sharing such thoughtful feedback. We understand how difficult the decision to move a loved one into care can be, and we're truly glad to hear that our team, especially Encore, helped bring you reassurance and peace of mind. It's wonderful to know that the environment, freedom, and personalised support have made a positive difference to your husband's well-being. Your kind words mean a great deal to all of us at the Russets, and we're grateful for the trust you and your family placed in our team.

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Review of
Charterhouse
from S C (Brother of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

The care & nursing team at Charterhouse were first rate - friendly and helpful and provided top quality care to my sister. The facility & room was superb with all that could possibly be required. The admin team went out of their way to be able to provide facilities that were needed. I have no hesitation

to recommend the Charterhouse team 10/10!

Reply from Gail Stone, Care Home Manager at CharterhouseThank you so much for your wonderful feedback. We're delighted to hear that our care, nursing and admin teams made such a positive difference to your sister. Providing high-quality, compassionate support is at the heart of what we do, and it means a great deal to know you'd recommend us. Thank you again for your kind words which I will pass onto the team.

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Review of
The Russets
from G A (Son-in-law of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My father in law moved to Crispin House this year when it was clear he couldn't live by himself anymore. I had limited experience of care homes so didn't know what to expect. When I first visited him, the unit was bright and busy, there was music playing and it was very clean and tidy. We spent time

in the quieter lounge and he told us how nice it was and how good the staff were.

In the subsequent months, I've come to realise what a special place the Russets is. It always feels clean and homely. The staff are cheerful and attentive to the needs of those living there. The House Lead always comes over to say hello if she's there when we visit and she's always in touch with any updates.

My father in law is aware of his failing memory now and, during a recent visit, he said "I don't really have a clue what's going on anymore, but I do know that I feel very safe here". We can't ask for more than that.

Reply from Rob Bennington, Business Deputy Manager at The RussetsThank you so much for taking the time to share this lovely review. It's been a pleasure to have your father-in-law join us at The Russets. Hearing that he feels safe here is incredibly touching, and exactly what we hope to provide for every resident. Your kind words about our team mean a great deal and I will make sure to pass your feedback onto them. We're incredibly proud of the dedication and compassion they bring to The Russets every day which helps make our home so special.

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Review of
The Russets
from Simon I (Son of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Our experience of The Russets at Sandford Station and Bramley in particular has been exceptional. My father got the best of care by people who took the time to get to know and spend time with him, even during those times when he was something of a challenge. From my point of view I have always felt

included in his care and have been well informed. It has made a tremendous difference to me, living so far away, to know he was being so well looked after. I cannot express my appreciation of what the staff have done to help me with all the things that are over and above their role at Bramley.

Reply from Rob Bennington, Business Deputy Manager at The RussetsThank you for taking the time to leave us this glowing review, we really appreciate it. We are so pleased you are happy with the care your father received from our dedicated team. It's lovely to hear our colleagues were so reassuring to you by keeping you involved and well informed throughout. We take great pride in offering high-quality, compassionate care tailored to each individual, so feedback like yours means a lot to us. I will pass your kind words onto the team.

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Review of
The Russets
from Cath T (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My dad was really happy here and well cared for the short time he stayed here. The staff were really attentive and informative with us on a daily basis. Thanks to all the staff. It was such a shame my dad could not remain here for his time. All down to distance from where we live.

Reply from Jo Bray, Care Home Manager at The RussetsThank you so much for sharing your kind words. We're delighted to hear that your dad felt happy and well cared for during his time with us, and that our team kept you informed throughout. It means a lot to know we made a positive difference, even if his stay was brief. I'll make sure your thanks are passed on to the team. Wishing you and your family all the very best, and thank you again for taking the time to leave this lovely review.

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Review of
John Wills House
from Gary S (Son of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

From the very off I felt a good vibe about John Wills house. This was exacerbated by the presence and care provided by agency nurse on duty this afternoon (7/11/25) Sue (hope that's correct) She was caring, upbeat and positive. Sue made my wife and I a cup of coffee with a smile, said some very comforting

things during a very difficult time (my dad is receiving end of life care) Sue is a credit to palliative care nursing. Helen and Julie at the reception desk were also very warm and welcoming. Thank you.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us this lovely review, we really appreciate it. We are pleased you have found our colleagues so supportive during this difficult time, and I will make sure to pass your kind words onto them.

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Review of
John Wills House
from R F (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

My father came into respite care due to his wife's illness.The staff greeted us warmly and with great care while dealing with my dad. Dads stay was for three weeks while we sorted full time care for him. While dealing with any members of staff from reception, care staff and management, nothing was too

much trouble. Everything was very professional and supportive.Thank you very much.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseIt was a pleasure to welcome your father to John Wills House for his respite stay, and we're delighted to hear you found everyone professional and supportive during his stay. Thank you for taking the time to leave us this lovely review, we really appreciate it. I will pass your kind words onto the team.

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Review of
John Wills House
from Jayne A (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Dad stayed on Beeches 1 for the last year of his life, and I must say it was a wonderful year full of fun and laughter. Everyone took so much care of Dad, and the love and support given to him and the family was outstanding. Thank you all so much.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us this kind review, we really appreciate it, and I will pass your lovely words of thanks onto the team. We are sending your family our very best wishes. It was a pleasure to have your dad join us at John Wills House, and we are so pleased that both your dad and family felt so supported by our wonderful colleagues.

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Review of
Charterhouse
from G T (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

SEVERN (S) Would like to review positively but can't. Some care assistants & nurses did their best others the bare minimum. HUMAN WARMTH would have been better than a large room rarely cleaned well. Food unappetising & often cold (teeth often not put in)

The most basic of 'care' with little to no mental stimulation (often just left in bed with loud TV but no hearing aids put in) no personal touch, very little interest, not checked on regularly. Few activities & not enough staff to enable joining in with those run at CQ over the road (which this home brochure sets great store by & fails to deliver) Just 2 small balconies overlooking concrete jungles/building sites; reliant on staff to get there.
A lonely, clinical place Overruled by family re placing my poor mother here which will sadden me always; She died lonely & unhappy. Needs unannounced inspection.

Reply from Gail Stone, Care Home Manager at CharterhouseThank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the concerns you have raised regarding your late mother's care. This is not the standard we strive to provide, and we take your comments extremely seriously. We have been in close contact with you before to better understand and address the issues raised. Your feedback is extremely important in helping us continue to improve our services.

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Review of
John Wills House
from Jane W (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us a review, we really appreciate it. It is great to know that you find our standard of care very high and that our wonderful colleagues have been professional, capable and kind. I will pass your kind words onto the team.

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Review of
Charterhouse
from S C (Brother of Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

A modern, well laid out facility with excellent rooms/en-suites.
Very friendly and welcoming staff, not only on floor 3, but throughout.
Cafe/restaurant very good.
Overall excellent - recommend.

Reply from Tam Bray, Business Deputy Manager at CharterhouseThank you very much for your recommendation, we really appreciate it. We are delighted to hear you have found our facilities excellent and all our colleagues welcoming and friendly. I will pass your lovely words onto the team.

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Review of
Charterhouse
from Ann H (Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

I couldn't have chosen anywhere better for two weeks respite between leaving hospital and going home. Without exception, the staff were kind, caring and thoughtful. Nothing was too much trouble and all seemed happy at work. Personal physio sessions improved my mobility and built my confidence to do

as much as possible on my own. My room was comfortable and spacious, with plenty of storage, tv and a well designed ensuite shower room. There was a good choice at meal times and I could help myself to fruit, water tea or coffee at any time. The facilities and activities were amazing. I used the hairdressers, painting studio, cafe, lunch club in the restaurant, afternoon tea and cake in the garden, a singing group and minibus outing to a riverside pub. Sadly I didn't have time for pottery, cinema, spa pool or nailbar. What impressed me was the way service was personalised. On the first day, I was asked if I like to be woken or not, what time I'd like breakfast, if I wanted meals in my room or in the dining room and what I wanted from my stay here. Five star.

Reply from Tam Bray, Business Deputy Manager at CharterhouseThank you so much for taking the time to leave us this glowing review. We really appreciate it, and I will pass your lovely words onto the team. We are so pleased to hear you enjoyed so many of our facilities and activities, and you found all our colleagues kind and caring. We are delighted that we were able to help you improve your confidence and mobility, and we are wishing you the best with your recovery at home.

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Review of
John Wills House
from S M (Respite Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The care I received was excellent - let down.
1) By the food - pre-prepared meals - not chef prepared as I was expecting in respite care.
2) The floor in the shower room was cambered the wrong way- so that the shower water did not go towards the drain and flooded the whole floor- making it a death

trap if stood on- useless treading on a towel- this laundry costs must have been incurred.
3) I had hoped for more exercise and mental stimulation.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for choosing John Wills House for your respite stay. It was a privilege to have you join us and we are so pleased to hear you found our care excellent. We appreciate your feedback regarding the areas where you think we can improve and thank you for taking the time to leave us a review. We strive to continually improve our service to ensure all residents have an excellent stay and will be looking into your concerns.

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Review of
Charterhouse
from Guy W (Son of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

My mother who is 103 has just spent two weeks at the Chocolate Quarter in order to give my sister with whom she normally lives, a respite.
The care that she received was outstanding and I and my family who visited a couple of times a day, would like to thank the care staff most warmly for the friendly

welcome and continuous care and attention that they gave

Reply from Tam Bray, Business Deputy Manager at CharterhouseIt was a privilege to have your mother stay with us, and we are delighted to hear you found the care she received outstanding. Thank you for taking the time to leave us a review, we really appreciate it, and I will make sure to pass your lovely words onto the team.

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Review of
John Wills House
from T S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for this lovely review, we really appreciate it. It is wonderful to hear you have found all our colleagues helpful. We pride ourselves on providing personalised care for each resident, and it is great to hear this being recognised along with our excellent facilities. I will pass your kind words onto the team.

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Review of
John Wills House
from John I (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.

Reply from Wendy Leaman, Care Home Manager at John Wills HouseIt's a pleasure to have your mother as part of the John Wills House community and an honour to have celebrated her 100th birthday with her recently. Our staff always go the extra mile for our residents, and it's wonderful to hear that you have always found everyone caring and helpful. Thank you for your kind review, I will make sure to pass your words onto the team.

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Care Homes Owned by St Monica Trust

St Monica Trust Locations (4)

St Monica Trust Reviews (165)

Charterhouse

John Wills House

John Wills House

John Wills House

The Russets

Charterhouse

The Russets

The Russets

The Russets

John Wills House

John Wills House

John Wills House

Charterhouse

John Wills House

Charterhouse

Charterhouse

John Wills House

Charterhouse

John Wills House

John Wills House

Awards / Recognitions (1)

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