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Care Homes Owned by St Monica Trust

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by St Monica Trust
St Monica Trust are respected for an extensive range of services focused on enhancing the well-being of older people.

The provider's care homes work closely with their local communities, handling both short and long-term care needs with a team of quality carers who value the dignity and independence of all clients.

St Monica Trust Locations (4)

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4 Care Homes owned by St Monica Trust
The Russets

1 Pegasus Place, Sandford, Winscombe BS25 5AD 

9.7 28 reviews
"A huge thank you to all the staff at The Russets, especially Crispin House Lead. I was out of the country in the weeks up to my mother's…"   Read all 28 reviews
Location Type Care Home

The Russets is adjacent to the award-winning Sandford Station retirement village, situated in Sandford, North Somerset - an area of outstanding natural beauty. Owned and managed by the established south west charity, the St Monica Trust, each element… Read more about The Russets

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 105 Rooms
Charterhouse

The Chocolate Quarter, Trajectus Way, Keynsham, Bristol BS31 2GL 

9.7 50 reviews
"A modern, well laid out facility with excellent rooms/en-suites. Very friendly and welcoming staff, not only on floor 3, but…"   Read all 50 reviews
Location Type Care Home

Charterhouse is located in St Monica Trust's latest development, The Chocolate Quarter. Experience personal care in this residential, nursing and dementia care home close to both Bristol and Bath. With its beautiful, airy private rooms, designed… Read more about Charterhouse

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 93 Rooms
John Wills House

Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU 

9.5 36 reviews
"The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs…"   Read all 36 reviews
Location Type Care Home

You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House. Experienced team are dedicated to ensuring that your care is built around your personal preferences. Set in the leafy grounds of Westbury Fields retirement… Read more about John Wills House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • 80 Rooms
Garden House

Cote Lane, Westbury-on-Trym, Bristol BS9 3TW 

9.5 40 reviews
"My mother was found a place at short notice. She is on palliative care. The trust deserves its reputation. The facilities are excellent and…"   Read all 40 reviews
Location Type Care Home

From the moment you arrive at St Monica Trust's The Garden House, you’ll feel surrounded by warmth and kindness. Located in a sheltered spot in the magnificent grounds of the Cote Lane retirement community, this thoughtfully designed nursing and… Read more about Garden House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 102 Rooms

St Monica Trust Reviews (154)

9.6

St Monica Trust has a Group Review Score of 9.6 (9.555) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Monica Trust must have a Review Score.

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Review of

Charterhouse

from G T (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
SEVERN (S) Would like to review positively but can't. Some care assistants & nurses did their best others the bare minimum. HUMAN WARMTH would have been better than a large room rarely cleaned well. Food unappetising & often cold (teeth often not put in)
The most basic of 'care' with little to no mental stimulation (often just left in bed with loud TV but no hearing aids put in) no personal touch, very little interest, not checked on regularly. Few activities & not enough staff to enable joining in with those run at CQ over the road (which this home brochure sets great store by & fails to deliver) Just 2 small balconies overlooking concrete jungles/building sites; reliant on staff to get there.
A lonely, clinical place Overruled by family re placing my poor mother here which will sadden me always; She died lonely & unhappy. Needs unannounced inspection.
Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the concerns you have raised regarding your late mother's care. This is not the standard we strive to provide, and we take your comments extremely seriously. We have been in close contact with you before to better understand and address the issues raised. Your feedback is extremely important in helping us continue to improve our services.

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Review of

John Wills House

from Jane W (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us a review, we really appreciate it. It is great to know that you find our standard of care very high and that our wonderful colleagues have been professional, capable and kind. I will pass your kind words onto the team.

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Review of

Charterhouse

from S C (Brother of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A modern, well laid out facility with excellent rooms/en-suites.
Very friendly and welcoming staff, not only on floor 3, but throughout.
Cafe/restaurant very good.
Overall excellent - recommend.
Reply from Tam Bray, Business Deputy Manager at Charterhouse

Thank you very much for your recommendation, we really appreciate it. We are delighted to hear you have found our facilities excellent and all our colleagues welcoming and friendly. I will pass your lovely words onto the team.

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Review of

Charterhouse

from Ann H (Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have chosen anywhere better for two weeks respite between leaving hospital and going home. Without exception, the staff were kind, caring and thoughtful. Nothing was too much trouble and all seemed happy at work. Personal physio sessions improved my mobility and built my confidence to do
as much as possible on my own. My room was comfortable and spacious, with plenty of storage, tv and a well designed ensuite shower room. There was a good choice at meal times and I could help myself to fruit, water tea or coffee at any time. The facilities and activities were amazing. I used the hairdressers, painting studio, cafe, lunch club in the restaurant, afternoon tea and cake in the garden, a singing group and minibus outing to a riverside pub. Sadly I didn't have time for pottery, cinema, spa pool or nailbar. What impressed me was the way service was personalised. On the first day, I was asked if I like to be woken or not, what time I'd like breakfast, if I wanted meals in my room or in the dining room and what I wanted from my stay here. Five star.
Reply from Tam Bray, Business Deputy Manager at Charterhouse

Thank you so much for taking the time to leave us this glowing review. We really appreciate it, and I will pass your lovely words onto the team. We are so pleased to hear you enjoyed so many of our facilities and activities, and you found all our colleagues kind and caring. We are delighted that we were able to help you improve your confidence and mobility, and we are wishing you the best with your recovery at home.

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Review of

John Wills House

from S M (Respite Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I received was excellent - let down.
1) By the food - pre-prepared meals - not chef prepared as I was expecting in respite care.
2) The floor in the shower room was cambered the wrong way- so that the shower water did not go towards the drain and flooded the whole floor- making it a death
trap if stood on- useless treading on a towel- this laundry costs must have been incurred.
3) I had hoped for more exercise and mental stimulation.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for choosing John Wills House for your respite stay. It was a privilege to have you join us and we are so pleased to hear you found our care excellent. We appreciate your feedback regarding the areas where you think we can improve and thank you for taking the time to leave us a review. We strive to continually improve our service to ensure all residents have an excellent stay and will be looking into your concerns.

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Review of

Charterhouse

from Guy W (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is 103 has just spent two weeks at the Chocolate Quarter in order to give my sister with whom she normally lives, a respite.
The care that she received was outstanding and I and my family who visited a couple of times a day, would like to thank the care staff most warmly for the friendly
welcome and continuous care and attention that they gave
Reply from Tam Bray, Business Deputy Manager at Charterhouse

It was a privilege to have your mother stay with us, and we are delighted to hear you found the care she received outstanding. Thank you for taking the time to leave us a review, we really appreciate it, and I will make sure to pass your lovely words onto the team.

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Review of

John Wills House

from T S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for this lovely review, we really appreciate it. It is wonderful to hear you have found all our colleagues helpful. We pride ourselves on providing personalised care for each resident, and it is great to hear this being recognised along with our excellent facilities. I will pass your kind words onto the team.

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Review of

John Wills House

from John I (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.
Reply from Wendy Leaman, Care Home Manager at John Wills House

It's a pleasure to have your mother as part of the John Wills House community and an honour to have celebrated her 100th birthday with her recently. Our staff always go the extra mile for our residents, and it's wonderful to hear that you have always found everyone caring and helpful. Thank you for your kind review, I will make sure to pass your words onto the team.

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Review of

Garden House

from Stephen C (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was found a place at short notice. She is on palliative care. The trust deserves its reputation. The facilities are excellent and the staff likewise, caring, thoughtful, focused on solving problems and respecting their residents. In our unit the nurse lead is very impressive. The grounds are
extraordinary. My mother loves her independence and retains her strong will; but she can walk in the garden and have her own way as much as is safe! I have no safety concerns. All the family who have visited share our good impression.
Reply from Fran Ashby, Care Home Manager at Garden House

It is a pleasure to have welcomed your mother to Garden House, and we are so pleased you feel she is safe and well cared for here. It's wonderful to hear you find both our staff and facilities impressive and extraordinary. Thank you for taking the time to leave us this kind review, I will make sure to pass your lovely words onto our team.

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Review of

Garden House

from M C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are caring and professional. I don't think they would give any better care to their own mother. Staff are respectful and provide dignity to my mother with every interaction. In a situation where my mother is weak and dependent they give her choices and say in her care which helps us feel that
mum is empowered. Nothing is too much trouble for any of the staff, one example of this is the help I have had to make sure my mum is in the wifi successfully and making sure mum can 'attend' (remotely) the Sunday chapel service. The nurses were able to do her required medical procedure early so she could be settled in time for church. The care here is amazing, I feel comfortable leaving mum in the evenings and know she will be safe.
Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for taking the time to leave us this glowing review, we really appreciate it. We are delighted you find the care your mother is receiving amazing. We understand the importance of giving our residents choice and ensuring that we deliver exceptional personalised care for every resident. It gives us great joy to see this being recognised, and I will make sure to pass your kind words onto the team.

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Review of

John Wills House

from Hugh M (Respite Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here was a very satisfactory experience. The Head was a very good manager and exemplary in their organisation and administration. The Helpers were without exception, kind, efficient in their service and helpful. They were courteous and nothing was too much trouble in their support of my many
needs. I found the nurses especially kind and helpful in my pain.
I will miss the food and care I received here.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this lovely review, we really appreciate it. We are delighted to hear you found everyone kind and helpful throughout your stay. It was a privilege to welcome you to John Wills House and we are sending you our best wishes.

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Review of

Charterhouse

from Penelope A (Wife of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff here at Charter House have gone above and beyond to care and support for my husband, nothing has been too much trouble. The food has been amazing.
Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for this glowing review - we really appreciate it, and I will pass your lovely words onto the team. We are very proud of our dedicated colleagues who always go the extra mile for our residents and their families. We're happy to hear the food has been enjoyed too!

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Review of

The Russets

from Sue B (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff at The Russets, especially Crispin House Lead. I was out of the country in the weeks up to my mother's final days but I was kept constantly updated and personally supported through this difficult time.
My mother had unfortunate experiences at her 2 previous homes
so we were really pleased to discover a place where there were a variety of activities and access the garden anytime she wanted. Crispin is spacious so there is usually somewhere quiet to sit and the other huge plus is there are sufficient caring and committed staff to meet residents needs. Everyone on the team was always so caring and treated my mother as if she was their family member.
Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time leave us such a kind review in this difficult time - I will pass your lovely words onto the team. It means the world to our team to know that your mother felt comfortable and well-cared for at The Russets. We take great pride in offering a variety of activities and ensuring residents can enjoy the garden whenever they like, as well as maintaining peaceful, spacious areas for quiet moments. We are so pleased you found everyone caring and supportive. It was a joy to welcome you both to our Russets family, and we are sending our best wishes to you.

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Review of

John Wills House

from June K (Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.
Reply from Wendy Leaman, Care Home Manager at John Wills House

It is wonderful to hear you found our carers excellent and enjoyed the wide variety of activities and entertainment we have take place at John Wills House. I will pass your kind words onto the team. We will also take on board your feedback about the food and appreciate you letting us know.

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Review of

John Wills House

from Lesley G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took
the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you for taking the time to leave us a review during this difficult time, we really appreciate it, and I will pass your lovely words onto the team.

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Review of

Charterhouse

from J J (Wife of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with all the staff & the car & concern they have shown my husband. Communication with me has been excellent
Reply from Gail Stone, Care Home Manager at Charterhouse

We are so pleased to hear that you are happy with the care your husband is receiving from our dedicated team. We understand how important good communication is with the loved ones of our residents, and so it is wonderful to hear you have found our communication excellent too. Thank you for taking the time to leave us this this lovely review - I will pass your kind words onto the team.

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Review of

Charterhouse

from Barry W (Husband of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the dementia section of this care home for nearly one year. She has settled amazingly well due the attention and personal care shown to her by staff. For my part prior to my wife's placement, the St Monica Trust were very supportive and helpful to me personally in talking through
my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.
Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this wonderful review, we really appreciate it, and I will pass your lovely words onto the team. We understand that when a loved one moves into a care home it can be a big transition, so we strive to ensure both our residents and their families feel supported in this journey. It is such a pleasure to hear that our support has brought both you and your wife renewed happiness.

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Review of

Charterhouse

from Jenny H (Respite Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent over a week in hospital in December 2024 and moved to Christchurch just before Christmas. I had had a fall which broke my left hip in such a way that an operation was not possible. As a result, I arrived at Charterhouse virtually unable to walk. I came home on Sunday 2nd February able to get
around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.
Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us such a lovely review, we really appreciate it. It was a pleasure to have you stay with us and regain your strength. It gives us such joy to hear you found all our staff wonderful and able to give you the care and support you needed to be able to return home and maintain your independence. We're also delighted you enjoyed Charterhouse's location in The Chocolate Quarter retirement village and experienced the vibrant atmosphere we have here where people of all generations from the local community come together. We wish you all the best at home.

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Review of

Garden House

from Louise P (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad loved living here. He was made to feel so welcome and cared for. He said he felt cared for, safe and supported by all of the teams.
As a family, we were also very grateful for the professionalism, openness, support and inclusiveness that we received. Dad's care needs were considered, discussed
and implemented to ensure his welfare was paramount. We also really valued the great humour of the team caring for Dad and it was great to see him laughing. Humour was always a very important aspect of his life.
In addition, there were always lots of activities including lots of cake which was great as Dad had such a sweet tooth!
Reply from Lin Thomas, Business Deputy Manager at Garden House

Thank you so much for taking the time to leave us this glowing review. It is really appreciated and I will pass your kind comments on to the team. We felt privileged to welcome your dad to Garden House, and we are so glad he loved living here. It was a joy to care for your dad and share a laugh with him. Our dedicated team works closely with our residents and their families to ensure we deliver the very best care tailored towards everyone's individual needs and it is wonderful to hear this being recognised. We are sending our very best wishes to you and your family.

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Review of

Charterhouse

from Morag G (Respite Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am a resident of another home and had a hernia operation on the 2nd of October. Someone suggested I might be helped to recover by spending a week in Charterhouse, which I did.
I was helped there by having a room to myself, by visits from some caring staff, by having meals brought into me etc.
What
I found difficult was the noise, even with my door shut. Everyone had their own TV, sometimes on very loud with the door open. The TV in the middle of the room was on most of the day and late into the night and at various levels of sound and often with no one watching it. I realised later on I could go back to my room in the other home to have a siesta in the afternoon!
The communal TV was usually turned off around 11 pm, however the week I was there a member of staff turned on the TV at around 2.00 am. On another night another staff member turned it on at around 3.00 a.m. I had to get up and say that I was trying to sleep before they turned it off!
Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for choosing Charterhouse for your respite stay. It was a privilege to have you join us and we are so glad we were able to help you with your recovery. We sincerely apologise for the discomfort you experienced during your stay. We understand the importance of a peaceful environment for recovery, and we are currently looking into this matter to address the concerns you've raised. Thank you for taking the time to leave us a review. We value your feedback and we strive to continually improve the environment to ensure all residents have a comfortable and restful stay.

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Awards / Recognitions (1)

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Frequently Asked Questions about St Monica Trust

How many Care Homes does St Monica Trust own?

St Monica Trust own 4 Care Homes.

Which St Monica Trust Care Homes have the highest review score?

The Russets, Charterhouse & John Wills House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Monica Trust to verify any information. View our terms and conditions. St Monica Trust has a Platinum Service – more info.