How many Care Homes does St Monica Trust own?

St Monica Trust own 4 Care Homes.

Which St Monica Trust Care Homes have the highest review score?

Charterhouse , The Russets & John Wills House have the highest review score.

St Monica Trust | 4 Care Homes

Review of
John Wills House
from R F (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

My father came into respite care due to his wife's illness.The staff greeted us warmly and with great care while dealing with my dad. Dads stay was for three weeks while we sorted full time care for him. While dealing with any members of staff from reception, care staff and management, nothing was too

much trouble. Everything was very professional and supportive.Thank you very much.

Reply from Wendy Leaman, Care Home Manager at John Wills House

It was a pleasure to welcome your father to John Wills House for his respite stay, and we're delighted to hear you found everyone professional and supportive during his stay. Thank you for taking the…read more

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Review of
John Wills House
from Jayne A (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Dad stayed on Beeches 1 for the last year of his life, and I must say it was a wonderful year full of fun and laughter. Everyone took so much care of Dad, and the love and support given to him and the family was outstanding. Thank you all so much.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this kind review, we really appreciate it, and I will pass your lovely words of thanks onto the team. We are sending your family our very best wishes. It was…read more

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Review of
Charterhouse
from G T (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

SEVERN (S) Would like to review positively but can't. Some care assistants & nurses did their best others the bare minimum. HUMAN WARMTH would have been better than a large room rarely cleaned well. Food unappetising & often cold (teeth often not put in)

The most basic of 'care' with little to no mental stimulation (often just left in bed with loud TV but no hearing aids put in) no personal touch, very little interest, not checked on regularly. Few activities & not enough staff to enable joining in with those run at CQ over the road (which this home brochure sets great store by & fails to deliver) Just 2 small balconies overlooking concrete jungles/building sites; reliant on staff to get there.
A lonely, clinical place Overruled by family re placing my poor mother here which will sadden me always; She died lonely & unhappy. Needs unannounced inspection.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the concerns you have raised regarding your late mother's care. This is not the standard we…read more

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Review of
John Wills House
from Jane W (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us a review, we really appreciate it. It is great to know that you find our standard of care very high and that our wonderful colleagues have been professional,…read more

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Review of
Charterhouse
from S C (Brother of Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

A modern, well laid out facility with excellent rooms/en-suites.
Very friendly and welcoming staff, not only on floor 3, but throughout.
Cafe/restaurant very good.
Overall excellent - recommend.

Reply from Tam Bray, Business Deputy Manager at Charterhouse

Thank you very much for your recommendation, we really appreciate it. We are delighted to hear you have found our facilities excellent and all our colleagues welcoming and friendly. I will pass your…read more

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Review of
Charterhouse
from Ann H (Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

I couldn't have chosen anywhere better for two weeks respite between leaving hospital and going home. Without exception, the staff were kind, caring and thoughtful. Nothing was too much trouble and all seemed happy at work. Personal physio sessions improved my mobility and built my confidence to do

as much as possible on my own. My room was comfortable and spacious, with plenty of storage, tv and a well designed ensuite shower room. There was a good choice at meal times and I could help myself to fruit, water tea or coffee at any time. The facilities and activities were amazing. I used the hairdressers, painting studio, cafe, lunch club in the restaurant, afternoon tea and cake in the garden, a singing group and minibus outing to a riverside pub. Sadly I didn't have time for pottery, cinema, spa pool or nailbar. What impressed me was the way service was personalised. On the first day, I was asked if I like to be woken or not, what time I'd like breakfast, if I wanted meals in my room or in the dining room and what I wanted from my stay here. Five star.

Reply from Tam Bray, Business Deputy Manager at Charterhouse

Thank you so much for taking the time to leave us this glowing review. We really appreciate it, and I will pass your lovely words onto the team. We are so pleased to hear you enjoyed so many of our…read more

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Review of
John Wills House
from S M (Respite Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The care I received was excellent - let down.
1) By the food - pre-prepared meals - not chef prepared as I was expecting in respite care.
2) The floor in the shower room was cambered the wrong way- so that the shower water did not go towards the drain and flooded the whole floor- making it a death

trap if stood on- useless treading on a towel- this laundry costs must have been incurred.
3) I had hoped for more exercise and mental stimulation.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for choosing John Wills House for your respite stay. It was a privilege to have you join us and we are so pleased to hear you found our care excellent. We appreciate your feedback regarding…read more

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Review of
Charterhouse
from Guy W (Son of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

My mother who is 103 has just spent two weeks at the Chocolate Quarter in order to give my sister with whom she normally lives, a respite.
The care that she received was outstanding and I and my family who visited a couple of times a day, would like to thank the care staff most warmly for the friendly

welcome and continuous care and attention that they gave

Reply from Tam Bray, Business Deputy Manager at Charterhouse

It was a privilege to have your mother stay with us, and we are delighted to hear you found the care she received outstanding. Thank you for taking the time to leave us a review, we really appreciate…read more

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Review of
John Wills House
from T S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for this lovely review, we really appreciate it. It is wonderful to hear you have found all our colleagues helpful. We pride ourselves on providing personalised care for each resident, and…read more

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Review of
John Wills House
from John I (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.

Reply from Wendy Leaman, Care Home Manager at John Wills House

It's a pleasure to have your mother as part of the John Wills House community and an honour to have celebrated her 100th birthday with her recently. Our staff always go the extra mile for our…read more

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Review of
Garden House
from Stephen C (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was found a place at short notice. She is on palliative care. The trust deserves its reputation. The facilities are excellent and the staff likewise, caring, thoughtful, focused on solving problems and respecting their residents. In our unit the nurse lead is very impressive. The grounds are

extraordinary. My mother loves her independence and retains her strong will; but she can walk in the garden and have her own way as much as is safe! I have no safety concerns. All the family who have visited share our good impression.

Reply from Fran Ashby, Care Home Manager at Garden House

It is a pleasure to have welcomed your mother to Garden House, and we are so pleased you feel she is safe and well cared for here. It's wonderful to hear you find both our staff and facilities…read more

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Review of
Garden House
from M C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

Staff are caring and professional. I don't think they would give any better care to their own mother. Staff are respectful and provide dignity to my mother with every interaction. In a situation where my mother is weak and dependent they give her choices and say in her care which helps us feel that

mum is empowered. Nothing is too much trouble for any of the staff, one example of this is the help I have had to make sure my mum is in the wifi successfully and making sure mum can 'attend' (remotely) the Sunday chapel service. The nurses were able to do her required medical procedure early so she could be settled in time for church. The care here is amazing, I feel comfortable leaving mum in the evenings and know she will be safe.

Reply from Fran Ashby, Care Home Manager at Garden House

Thank you for taking the time to leave us this glowing review, we really appreciate it. We are delighted you find the care your mother is receiving amazing. We understand the importance of giving our…read more

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Review of
John Wills House
from Hugh M (Respite Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

My stay here was a very satisfactory experience. The Head was a very good manager and exemplary in their organisation and administration. The Helpers were without exception, kind, efficient in their service and helpful. They were courteous and nothing was too much trouble in their support of my many

needs. I found the nurses especially kind and helpful in my pain.
I will miss the food and care I received here.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this lovely review, we really appreciate it. We are delighted to hear you found everyone kind and helpful throughout your stay. It was a privilege to welcome…read more

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Review of
Charterhouse
from Penelope A (Wife of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

All the staff here at Charter House have gone above and beyond to care and support for my husband, nothing has been too much trouble. The food has been amazing.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for this glowing review - we really appreciate it, and I will pass your lovely words onto the team. We are very proud of our dedicated colleagues who always go the extra mile for our…read more

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Review of
The Russets
from Sue B (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

A huge thank you to all the staff at The Russets, especially Crispin House Lead. I was out of the country in the weeks up to my mother's final days but I was kept constantly updated and personally supported through this difficult time.
My mother had unfortunate experiences at her 2 previous homes

so we were really pleased to discover a place where there were a variety of activities and access the garden anytime she wanted. Crispin is spacious so there is usually somewhere quiet to sit and the other huge plus is there are sufficient caring and committed staff to meet residents needs. Everyone on the team was always so caring and treated my mother as if she was their family member.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time leave us such a kind review in this difficult time - I will pass your lovely words onto the team. It means the world to our team to know that your mother felt comfortable…read more

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Review of
John Wills House
from June K (Resident) published on 21 March 2025 Submitted via Postal Card • Report

Overall Experience

Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.

Reply from Wendy Leaman, Care Home Manager at John Wills House

It is wonderful to hear you found our carers excellent and enjoyed the wide variety of activities and entertainment we have take place at John Wills House. I will pass your kind words onto the team.…read more

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Review of
John Wills House
from Lesley G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took

the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you…read more

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Review of
Charterhouse
from J J (Wife of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

I have been very impressed with all the staff & the car & concern they have shown my husband. Communication with me has been excellent

Reply from Gail Stone, Care Home Manager at Charterhouse

We are so pleased to hear that you are happy with the care your husband is receiving from our dedicated team. We understand how important good communication is with the loved ones of our residents,…read more

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Review of
Charterhouse
from Barry W (Husband of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My wife has been in the dementia section of this care home for nearly one year. She has settled amazingly well due the attention and personal care shown to her by staff. For my part prior to my wife's placement, the St Monica Trust were very supportive and helpful to me personally in talking through

my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this wonderful review, we really appreciate it, and I will pass your lovely words onto the team. We understand that when a loved one moves into a care home it…read more

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Review of
Charterhouse
from Jenny H (Respite Resident) published on 21 February 2025 Submitted via Website • Report

Overall Experience

I spent over a week in hospital in December 2024 and moved to Christchurch just before Christmas. I had had a fall which broke my left hip in such a way that an operation was not possible. As a result, I arrived at Charterhouse virtually unable to walk. I came home on Sunday 2nd February able to get

around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us such a lovely review, we really appreciate it. It was a pleasure to have you stay with us and regain your strength. It gives us such joy to hear you found all…read more

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Care Homes Owned by St Monica Trust

St Monica Trust Locations (4)

St Monica Trust Reviews (156)

John Wills House

John Wills House

Charterhouse

John Wills House

Charterhouse

Charterhouse

John Wills House

Charterhouse

John Wills House

John Wills House

Garden House

Garden House

John Wills House

Charterhouse

The Russets

John Wills House

John Wills House

Charterhouse

Charterhouse

Charterhouse

Awards / Recognitions (1)

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