Charterhouse

Pleasant atmosphere, variety of activities, feel free to wonder around and do my own thing. nice, spacious room.

The care that my mother has received in Charterhouse has been excellent. During a period of time when her needs have changed the staff have been attentive, diligent and professional. Living some distance away it is a comfort to know that she is surrounded by caring people who work to ensure she has the quality of life possible.

The care & nursing team at Charterhouse were first rate - friendly and helpful and provided top quality care to my sister. The facility & room was superb with all that could possibly be required. The admin team went out of their way to be able to provide facilities that were needed. I have no hesitation to recommend the Charterhouse team 10/10!

A lonely, clinical place Overruled by family re placing my poor mother here which will sadden me always; She died lonely & unhappy. Needs unannounced inspection.

I couldn't have chosen anywhere better for two weeks respite between leaving hospital and going home. Without exception, the staff were kind, caring and thoughtful. Nothing was too much trouble and all seemed happy at work. Personal physio sessions improved my mobility and built my confidence to do as much as possible on my own. My room was comfortable and spacious, with plenty of storage, tv and a well designed ensuite shower room. There was a good choice at meal times and I could help myself to fruit, water tea or coffee at any time. The facilities and activities were amazing. I used the hairdressers, painting studio, cafe, lunch club in the restaurant, afternoon tea and cake in the garden, a singing group and minibus outing to a riverside pub. Sadly I didn't have time for pottery, cinema, spa pool or nailbar. What impressed me was the way service was personalised. On the first day, I was asked if I like to be woken or not, what time I'd like breakfast, if I wanted meals in my room or in the dining room and what I wanted from my stay here. Five star.

The care that she received was outstanding and I and my family who visited a couple of times a day, would like to thank the care staff most warmly for the friendly welcome and continuous care and attention that they gave

All the staff here at Charter House have gone above and beyond to care and support for my husband, nothing has been too much trouble. The food has been amazing.

I have been very impressed with all the staff & the car & concern they have shown my husband. Communication with me has been excellent

My wife has been in the dementia section of this care home for nearly one year. She has settled amazingly well due the attention and personal care shown to her by staff. For my part prior to my wife's placement, the St Monica Trust were very supportive and helpful to me personally in talking through my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.

I spent over a week in hospital in December 2024 and moved to Christchurch just before Christmas. I had had a fall which broke my left hip in such a way that an operation was not possible. As a result, I arrived at Charterhouse virtually unable to walk. I came home on Sunday 2nd February able to get around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.

The communal TV was usually turned off around 11 pm, however the week I was there a member of staff turned on the TV at around 2.00 am. On another night another staff member turned it on at around 3.00 a.m. I had to get up and say that I was trying to sleep before they turned it off!

Mum moved into Severn South at the Charterhouse Care Home after a spell in hospital. From the moment she arrived, she was treated with dignity and respect. The staff are kind, compassionate and friendly and the standard of care provided is excellent. The home itself is in a beautiful setting with wonderful facilities. She has a large light and airy room with lots of storage space. The place has a lovely atmosphere but what really stands out is the wonderful team of people working there. We are happy to have found such a lovely place where mum feels happy and safe.

Searching for a care home everyone said Charterhouse was the best, we have not been disappointing. Mum has settled in well. Staff and management, first class, approachable, understanding, helpful. Food is exceptional and tee and coffee is always available. Activities are really good where mum has attended. My only concern is sometimes activities or venues can be cancelled or moved with no notice causing disappointment. That aside I am so happy how well mum has settled in and how welcoming all the staff, from the front reception to the nurses, dinner ladies, carers have received her. So much better than I could ever have hoped for. Thank you.

Mum has been a resident at Charterhouse for almost 6 months and the care she has received has been exemplary. The staff are very friendly and caring and nothing is too much trouble. My Mum is enjoying the first-class facilities and the care she is receiving, she has settled in well all thanks to the manager and her team.

Mum has only been on Severn for a few days. She has been made very welcome. All the staff are very kind and helpful. It's a massive difference in care standards from her previous care home.

From the point of first contact through to the admissions process and on to the on-going care and protection afforded by them to my sister since December 2023, I have found Charterhouse excellent in all aspects. High standards are set and maintained by strong, compassionate and supportive leadership and management and well trained and experienced care teams. Staff in all areas of my sister's care understand the need to respect her environment as her 'home' (as it is for other residents), whilst ensuring that activities and social interactions, so essential for her emotional well-being, are purposeful, enjoyable and, wherever possible, take into account her personality, her past life and preferences. Alongside the provision for my sister, the Charterhouse team also seek to encourage and support relatives, helping them to cope with stressful and distressing situations.

The room was a little dismal and needed redecorating. Leaving empty picture hooks was depressing.

My mother has dementia and she was welcomed at some short-list to Charterhouse Care Home. Since then I have found the team at St Monica Trust and Charterhouse to be very professional, skillful, and caring toward not only my mother but also our family. At times we have needed guidance and flexibility to help my mother and father settle into their new arrangments and this has always been forthcoming from the care team, the finance team, and the overall leadership of the Trust. I appreciate this humane and holistic approach.

So happy for our mum to come into this home. Staff are so friendly and understand their role in the home. They approach us with who they are and the part they work within the home on Severn (north). This is so comforting to know Mum is safe in her new home. Mum seems happy and relaxed in her fabulous room and enjoys her meals.

So happy for my mum to come into this care home. She seems so happy and relaxed and the staff are so friendly and care about their work. It's so reassuring Mum is safe and being looked after so well.