The Chocolate Quarter, Trajectus Way, Keynsham, Bristol BS31 2GL
Charterhouse is located in St Monica Trust's latest development, The Chocolate Quarter.
Experience outstanding personal care in this first-class nursing and dementia care home close to both town and country. With its beautiful, airy private rooms, designed with your every comfort in mind, there’s something special about Charterhouse. Relax in the elegantly styled spaces and outdoor terraces within Charterhouse or you can choose to venture into the upscale facilities located in the downstairs Chocolate Quarter.
Set over three floors, Charterhouse has been designed to ensure that residents receive dignified care that promotes independence and enables residents to live life the way they want.
Offering 24-hour care, Charterhouse features large private suites, light communal areas, private terraces and a roof garden.
Registered nurses work alongside multi-skilled carers to provide long-term nursing care, dementia care, respite care, rehabilitation care and palliative care.
As part of The Chocolate Quarter community, residents will be able to enjoy all of the different facilities including a swimming pool, cinema, hairdressers, restaurants and lots more.
Group: St Monica Trust
Person in charge: Robin Khokhar (Manager)
Local Authority / Social Services: Bristol City Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 77 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Admission Information: Ages from 18 to 110.
Single Rooms: 77
Rooms with ensuite WC: 77
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Charterhouse care home is located in the new St Monica Trust development, The Chocolate Quarter in Keynsham near both Bristol and Bath.
Charterhouse is located on the first, second and third floor.
Visitors welcome at all times.
Latest Care Quality Commission* Report on Charterhouse: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Charterhouse is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Charterhouse in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Charterhouse is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.065 Points relating to the number of positive Reviews for Charterhouse is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.4 Target = 0.065
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Charterhouse has a Review Score of 7.5 (7.482) from 1 Reviews
Review submitted from a Postal Card by John L (Cousin of Resident) on Thursday 12 April 2018. Relates to March 2018.
A beautifully and imaginatively appointed care home which says much for the design team and the management of St Monica's. The staff are welcoming, helpful and competent. We are confident that my cousin is being well cared for and helped in every way possible.
How likely would you be to recommend Charterhouse? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Charterhouse