






Charterhouse is located in St Monica Trust's latest development, The Chocolate Quarter.
Charterhouse is the second St Monica Trust care home to be rated 'Outstanding' by the Care Quality Commission (CQC, April 2026). Experience personal care in this residential, nursing and dementia care home close to both Bristol and Bath.
With its beautiful, airy private rooms, designed with your every comfort in mind, there’s something special about Charterhouse. Relax in...
Care Provided by Charterhouse
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 93 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept third-party top-up fees in certain circumstances. Each of our homes has an agreed number of placements available at the local authority rate. Where these placements are fully occupied, a third-party top-up may be requested to secure a placement until a local authority-funded bed becomes available. Our team will always discuss this fully and transparently with prospective residents and their families.
The price(s) shown are provided by the care home. Contact Charterhouse for full pricing details and T&Cs.
Contact Charterhouse to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- St Monica Trust
- Voluntary / Not for Profit Owned
Person in charge
- Gail Stone (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (93)
- Single Rooms with ensuite Wet Room (93)
Visiting
- Visitors welcome in line with government guidelines.
Parking
- Two hours free parking is available for visitors. Please follow the instructions on the signs and park in the correct coloured bays.
Charterhouse Reviews (50)
Charterhouse has a Review Score of 8.8 (8.795) out of 10, based on 12 reviews in the last 2 years.
Over all time Charterhouse has 50 reviews.
My experience has been excellent. The staff have all been great enabling Mum to make the transition from her home into the Charterhouse at The Chocolate Quarter. Whilst access to Mum has been restricted because of Covid the team have done everything possible to include us through use of FaceTime and phone.
My room is lovely and I feel very safe. It is kept spotlessly clean. I am very happy here.
I am the nephew of a resident who has been at Charterhouse since February 2020 and can’t praise the facilities and staff highly enough. My aunt adjusted well to her new circumstances and feels relaxed and constantly tells me it feels like home. With the difficulties over the last year, I have had peace of mind that she has been well looked after with several video calls to keep in touch. I was even contacted by staff to make an appointment to see my aunt when restrictions were lifted last week.
Thank you for this lovely review Clive. Your positive feedback has been shared with our team. I am glad to hear that your aunt feels at home at Charterhouse.
I am very grateful for this opportunity to say how much my stay in the Respite Care Ward at the Chocolate Quarter has meant to me in this dreadful time in 2020. I am 91, I have my own health issues but thanks to the support and care of the staff at Charterhouse, I am beginning to believe that I may soon be able to go back to my apartment where I live alone. It has been a very different Christmas to the one I would have had to endure without their kindness and care that was above and beyond the call of duty! The only downside is that I cannot stay on this unit permanently as I love it here!
My mother has been on Chew South, Charterhouse Care Home since November 2019 and the care she has received has been amazing. The past few months have been extremely difficult and we have been unable to see Mum in her room due to Covid, it has been so reassuring knowing she is so well looked after. She is very happy and has made good friends.
Thank you so much for your kind words. It is both a pleasure and a privilege to look after your mother. I'm so pleased that she is happy and made good friends. May I wish you both a happy Christmas and a peaceful new year.
Finding a caring environment for my mother, at 98, was an anxious and difficult search, but the staff at Charterhouse went beyond the bounds of duty to show compassion and kindness. From cleaners, cooks and senior staff they each fulfilled their roles with professionalism and dedication. Staff and residents became a second family, and my mother settled and announced she was happy there.
During her frail final months, against the pandemic lockdown backdrop, Mum's key worker and senior staff worked hard to support Mum as we tried to keep in meaningful contact with her. Enforced separation from Mum was made more bearable by the genuine love staff showed for her, and our final allowed visits to say goodbye were supported with great sensitivity.
Charterhouse is a beautifully appointed environment, but it is the staff which make it so special. I can highly recommend Charterhouse.
Thank you for leaving this review. I know your kind words will mean a great deal to our team and I'll make sure to pass them on now. Wishing you all the very best.
We are comforted by the thought that every day that he wasn’t with us that you were caring for him as you would do your own family.
To the Lead Registered Nurse on Avon unit - you wouldn’t believe it, one of his songs that he wants to be played at his funeral is “I will never walk alone”. The one that you were singing to him the week that he died. You must have known! Also, without you, we would not have had that precious week with him. Especially for my mum who had two rare moments with him; one where he puckered up his lips to kiss her on the Sunday and on the Tuesday when she walked in, he struggled but held out an arm in order to give her a big hug. You’ll never realise how much that meant to my mum and she treasures those memories.
We truly thank you all so much for all the love you gave to my dad. You are an amazing team and always gave us comfort and reassurance that he was so well cared for.
Thank you for your kind review and for sharing your experience here. Our residents mean the world to us and I'm so glad that we were able to care for your dad at Charterhouse and help facilitate those precious moments together with your family. We'll make sure your comments are passed on to...
My mother was a resident at the Charterhouse for the last eight months of her life. Due to COVID 19 during her last few months, there were severe restrictions placed on family visits. In those difficult circumstances, the staff did a wonderful job of caring for her. In addition, the family were regularly updated about her condition and the final visits to see her were managed with great sensitivity. I have no hesitation in recommending this care home.
Thank you very much for your review of Charterhouse. To receive such comments means a great deal to our team, especially at the moment, and we're really pleased to read that you had a positive experience in these difficult circumstances. Wishing you and your family the very best, Ben.
My father is in the specialist dementia unit of Charterhouse care home, and the care he receives is absolutely first class. The home itself is purpose built, meaning the layout is extremely well suited to those with dementia. The facilities are great, and residents are able to use the lovely swimming pool on a regular basis - something my father makes the most of. Meals always look and smell delicious, and homemade cakes are always enjoyed at afternoon tea. The best thing about this home though has to be how homely it is, thanks to the absolutely brilliant staff who work here. Such a fantastic team of hardworking and dedicated individuals, who genuinely care about their residents. I would 100% recommend ‘Avon’ at Charterhouse.
A beautifully and imaginatively appointed care home which says much for the design team and the management of St Monica's. The staff are welcoming, helpful and competent. We are confident that my cousin is being well cared for and helped in every way possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Charterhouse.
There are no upcoming events for Charterhouse.
Awards / Recognitions (3)
- 03 Sep 2020Recipient: St Monica Trust
- 13 Nov 2019Recipient: Charterhouse
- 13 Nov 2019Recipient: Charterhouse
Accreditations
There are no accreditations posted yet for Charterhouse.
Meet the Team (7)

Gail joined the Charterhouse team as the Care Home Manager in 2021. She is a registered general nurse with over 30 years’ experience and holds a level 5 diploma in management and leadership.
Gail completed her registered nurse training in the Western General Hospital in Edinburgh in 1988. She has worked primarily in elderly care throughout her career, in both hospital and community settings. Before moving into the private home care setting in 2009, she was a community palliative care sister for East Dorset Health Authority. Since working in the care home sector, Gail has worked in various care home manager roles, including regional roles.
She is passionate about enhancing the day-to-day experience for residents, gaining feedback from them about how their day was made better by staff’s interventions or by just seeing them smile. Being surrounded by positivity is what she feels makes her job worthwhile. The residents and their families are at the centre of everything that she does.
Gail is very much a people person who loves spending time with residents and their families. Her main passion is ensuring people's quality of life and believes that just because someone is approaching the latter years, they should be given every opportunity to live their lives the way they choose. She loves working in a large team, empowering employees to achieve their full potential and supporting them through their chosen career paths
Gail has a husband called Gary and three (almost) grown-up children, whom she is immensely proud of. She loves spending time with her family and friends, attempting to get fit and has a keen interest in photography.

I joined the Charterhouse team in May 2023 as the Business Deputy Manager. I was previously an Administrator at The Russets, Sandford (another St Monica Trust site) for 2 years, before progressing to the position I am in now.
I feel grateful to have been given this opportunity and I absolutely love working at Charterhouse. I completed my Level 5 in Business Management during the period we had Covid-19 and the world was in lockdown, I wanted to use the time to achieve something I’ve never done before and really push myself to achieve great things. I am glad I did it as it helped me gain a lot of knowledge and gave me an insight into what might be possible for me in the future. It paid off as I am now happily using the skills I learned in my everyday role, and I couldn’t be more proud of myself for what I have achieved.
I love interacting with the residents on a daily basis, I love hearing their stories and they always know how to make me smile. Charterhouse is a very friendly environment and a great place to work.
I have a great understanding of the administrative duties that take place within Charterhouse and feel that I can really support the team as I have been where they are, and I think this has allowed me the smooth transition that took place from moving from another site. It is great that we have the opportunity to do this within St Monica Trust.
In my own time, I enjoy spending time with my husband who I married in September 2022, and our beautiful dog, who is a huge part of our lives. I enjoy going to the gym and travelling to new places to explore. My favourite quote that my Manager shared with me is “It’s not one day, it’s day one”, meaning start it now and see where it takes you, rather than waiting for things to happen.

Clare joined St Monica Trust in 2017 and is the Social Deputy Care Home Manager at Charterhouse. She has around 27 years of experience working in social care settings in various positions and previously worked for Bristol City Council. Clare holds a level 5 qualification in adult care leadership and management and received an overall distinction.
With extensive knowledge of dementia care, Clare prides herself in creating an inclusive and nurturing environment for people to thrive and achieve their aspirations and goals. She also has a great passion for resident-centred care, always with the aim to enhance the experience and support her team to enable the residents to live their best life possible.
Clare lives with her partner Matt, their two daughters, and their dog Lenny. She is a sociable person who enjoys spending time with her family and friends and has a passion for travelling.

I joined Charterhouse in April 2021 as a Care Assistant in the Avon unit, which cares for residents living with dementia. In June 2022 I moved up to the role of House Lead for the Avon unit, I am proud of this achievement and pleased to have the opportunity to do more for our residents.
I very much enjoy being part of this team and we see our residents as a family, always trying to find ways to enhance their experiences and day-to-day living. I love listening to their stories about life, family, and what they used to do as it helps me get to know the person inside and I am often very surprised at what they tell me!

Activities play a huge part in keeping our residents stimulated, helping with their mental well-being and enriching their lives. I have seen this amongst our residents, particularly during lockdown, whether it be colouring, bingo or quizzes. Activities can provide many positive outcomes; they promote conversation between residents and staff, residents can relive previous experiences and can put a smile on their faces! It is important to make sure the activities provided are meaningful as residents are more likely to engage if it’s something they are interested in. A quote I love is ‘We don't stop playing because we grow old; we grow old because we stop playing’.

I have been part of the Charterhouse family since 2019 and have had the privilege of working in a variety of roles across the home. My journey began as a Catering Assistant, before I progressed into a care role, becoming a Senior Carer and later a Team Lead for our Resident Support Assistants. I am currently undertaking a secondment opportunity as Business Deputy Manager.
I am incredibly proud of my career journey at Charterhouse and of the support I have been able to provide to our residents throughout my different roles. Working across several departments has given me a strong understanding of the many teams that make Charterhouse such a special place.
What I love most about Charterhouse is the sense of community. It truly feels like a home away from home, and I am proud to be part of a dedicated team that works to enhance the experience, well-being, and quality of life of our residents every day.
Outside of work, I enjoy spending time with my son and watching him grow. I also like to keep active and make the most of the outdoors.

I joined Charterhouse in October 2022 as a Senior Care Assistant on Chew, the residential unit. In December 2025, I completed a three-month secondment as House Lead, during which I further developed my skills, knowledge, and confidence in the role. Following this secondment, I was delighted to be appointed permanently as House Lead. I am very proud of this achievement, grateful for the opportunity, and thoroughly enjoy working at Charterhouse.
I enjoy being part of a supportive team, where we work together. I also greatly value spending meaningful time with residents, engaging in conversations about their families, life experiences, childhood memories, and looking at photographs from their past. Building these relationships is important to me, as it allows me to understand each resident as an individual while also giving them the opportunity to get to know me.
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