Search...

Charterhouse

The Chocolate Quarter, Trajectus Way, Keynsham, Bristol, Bath & North East Somerset BS31 2GL
St Monica Trust Logo
Jobs
Charterhouse logo
Charterhouse, Bristol
Charterhouse, Bristol
Charterhouse, Bristol

Charterhouse is located in St Monica Trust's latest development, The Chocolate Quarter.

Charterhouse is the second St Monica Trust care home to be rated 'Outstanding' by the Care Quality Commission (CQC, April 2026). Experience personal care in this residential, nursing and dementia care home close to both Bristol and Bath.

With its beautiful, airy private rooms, designed with your every comfort in mind, there’s something special about Charterhouse. Relax in...  

Loading travel time

Care Provided by Charterhouse

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,723N/A
Nursing CareFrom £2,038N/A
Nursing Dementia CareFrom £2,140N/A

We do accept third-party top-up fees in certain circumstances. Each of our homes has an agreed number of placements available at the local authority rate. Where these placements are fully occupied, a third-party top-up may be requested to secure a placement until a local authority-funded bed becomes available. Our team will always discuss this fully and transparently with prospective residents and their families.

Contact Charterhouse to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gail Stone (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (93)
  • Single Rooms with ensuite Wet Room (93)

Visiting

  • Visitors welcome in line with government guidelines.

Parking

  • Two hours free parking is available for visitors. Please follow the instructions on the signs and park in the correct coloured bays.

Charterhouse Reviews (50)

Submit a Review
8.8

Charterhouse has a Review Score of 8.8 (8.795) out of 10, based on 12 reviews in the last 2 years. Over all time Charterhouse has 50 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Charterhouse
Loading...
Showing 50 reviews matching selected criteria
Review from Andy T (Son of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

My experience has been excellent. The staff have all been great enabling Mum to make the transition from her home into the Charterhouse at The Chocolate Quarter. Whilst access to Mum has been restricted because of Covid the team have done everything possible to include us through use of FaceTime and phone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident / Service User) published on 18 May 2021 Submitted via Postal Card
Overall Experience
The overall administration is excellent. Staff are very friendly and caring and they attend to your every need.

My room is lovely and I feel very safe. It is kept spotlessly clean. I am very happy here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive W (Nephew of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

I am the nephew of a resident who has been at Charterhouse since February 2020 and can’t praise the facilities and staff highly enough. My aunt adjusted well to her new circumstances and feels relaxed and constantly tells me it feels like home. With the difficulties over the last year, I have had peace of mind that she has been well looked after with several video calls to keep in touch. I was even contacted by staff to make an appointment to see my aunt when restrictions were lifted last week.

Reply from Debbie Williams, Care Home Manager at Charterhouse

Thank you for this lovely review Clive. Your positive feedback has been shared with our team. I am glad to hear that your aunt feels at home at Charterhouse.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine P (Respite Resident) published on 18 January 2021 Submitted via Website
Overall Experience

I am very grateful for this opportunity to say how much my stay in the Respite Care Ward at the Chocolate Quarter has meant to me in this dreadful time in 2020. I am 91, I have my own health issues but thanks to the support and care of the staff at Charterhouse, I am beginning to believe that I may soon be able to go back to my apartment where I live alone. It has been a very different Christmas to the one I would have had to endure without their kindness and care that was above and beyond the call of duty! The only downside is that I cannot stay on this unit permanently as I love it here!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra C (Daughter of Resident) published on 29 December 2020 Submitted via Website
Overall Experience

My mother has been on Chew South, Charterhouse Care Home since November 2019 and the care she has received has been amazing. The past few months have been extremely difficult and we have been unable to see Mum in her room due to Covid, it has been so reassuring knowing she is so well looked after. She is very happy and has made good friends.

Reply from Simon Lexton, Marketing and Communications Manager at Charterhouse

Thank you so much for your kind words. It is both a pleasure and a privilege to look after your mother. I'm so pleased that she is happy and made good friends. May I wish you both a happy Christmas and a peaceful new year.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth B (Daughter of Resident) published on 13 November 2020 Submitted via Website
Overall Experience

Finding a caring environment for my mother, at 98, was an anxious and difficult search, but the staff at Charterhouse went beyond the bounds of duty to show compassion and kindness. From cleaners, cooks and senior staff they each fulfilled their roles with professionalism and dedication. Staff and residents became a second family, and my mother settled and announced she was happy there.

During her frail final months, against the pandemic lockdown backdrop, Mum's key worker and senior staff worked hard to support Mum as we tried to keep in meaningful contact with her. Enforced separation from Mum was made more bearable by the genuine love staff showed for her, and our final allowed visits to say goodbye were supported with great sensitivity.

Charterhouse is a beautifully appointed environment, but it is the staff which make it so special. I can highly recommend Charterhouse.

Reply from Ben Dunn, Senior Digital Communications Executive at Charterhouse

Thank you for leaving this review. I know your kind words will mean a great deal to our team and I'll make sure to pass them on now. Wishing you all the very best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trish H (Daughter of Resident) published on 11 November 2020 Submitted via Website
Overall Experience
You truly have all been amazing over the last 2 1/2 years looking after dad and loving him.
We are comforted by the thought that every day that he wasn’t with us that you were caring for him as you would do your own family.
To the Lead Registered Nurse on Avon unit - you wouldn’t believe it, one of his songs that he wants to be played at his funeral is “I will never walk alone”. The one that you were singing to him the week that he died. You must have known! Also, without you, we would not have had that precious week with him. Especially for my mum who had two rare moments with him; one where he puckered up his lips to kiss her on the Sunday and on the Tuesday when she walked in, he struggled but held out an arm in order to give her a big hug. You’ll never realise how much that meant to my mum and she treasures those memories.

We truly thank you all so much for all the love you gave to my dad. You are an amazing team and always gave us comfort and reassurance that he was so well cared for.

Reply from Ben Dunn, Senior Digital Communications Executive at Charterhouse

Thank you for your kind review and for sharing your experience here. Our residents mean the world to us and I'm so glad that we were able to care for your dad at Charterhouse and help facilitate those precious moments together with your family. We'll make sure your comments are passed on to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew L (Son of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

My mother was a resident at the Charterhouse for the last eight months of her life. Due to COVID 19 during her last few months, there were severe restrictions placed on family visits. In those difficult circumstances, the staff did a wonderful job of caring for her. In addition, the family were regularly updated about her condition and the final visits to see her were managed with great sensitivity. I have no hesitation in recommending this care home.

Reply from Ben Dunn, Senior Digital Communications Executive at Charterhouse

Thank you very much for your review of Charterhouse. To receive such comments means a great deal to our team, especially at the moment, and we're really pleased to read that you had a positive experience in these difficult circumstances. Wishing you and your family the very best, Ben.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel (Daughter of Resident) published on 2 July 2018 Submitted via Website
Overall Experience

My father is in the specialist dementia unit of Charterhouse care home, and the care he receives is absolutely first class. The home itself is purpose built, meaning the layout is extremely well suited to those with dementia. The facilities are great, and residents are able to use the lovely swimming pool on a regular basis - something my father makes the most of. Meals always look and smell delicious, and homemade cakes are always enjoyed at afternoon tea. The best thing about this home though has to be how homely it is, thanks to the absolutely brilliant staff who work here. Such a fantastic team of hardworking and dedicated individuals, who genuinely care about their residents. I would 100% recommend ‘Avon’ at Charterhouse.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John L (Cousin of Resident) published on 20 April 2018 Submitted via Review Postal Card
Overall Experience

A beautifully and imaginatively appointed care home which says much for the design team and the management of St Monica's. The staff are welcoming, helpful and competent. We are confident that my cousin is being well cared for and helped in every way possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Charterhouse.

Upcoming Events

There are no upcoming events for Charterhouse.

Awards / Recognitions (3)

  • 03 Sep 2020Recipient: St Monica Trust
  • 13 Nov 2019Recipient: Charterhouse
  • 13 Nov 2019Recipient: Charterhouse

Accreditations

There are no accreditations posted yet for Charterhouse.

Meet the Team (7)

Gail Stone
Gail StoneJob Title General Manager (Nursing Homes)Joined 2021

Gail joined the Charterhouse team as the Care Home Manager in 2021. She is a registered general nurse with over 30 years’ experience and holds a level 5 diploma in management and leadership.

Gail completed her registered nurse training in the Western General Hospital in Edinburgh in 1988. She has worked primarily in elderly care throughout her career, in both hospital and community settings. Before moving into the private home care setting in 2009, she was a community palliative care sister for East Dorset Health Authority. Since working in the care home sector, Gail has worked in various care home manager roles, including regional roles.

She is passionate about enhancing the day-to-day experience for residents, gaining feedback from them about how their day was made better by staff’s interventions or by just seeing them smile. Being surrounded by positivity is what she feels makes her job worthwhile. The residents and their families are at the centre of everything that she does.

Gail is very much a people person who loves spending time with residents and their families. Her main passion is ensuring people's quality of life and believes that just because someone is approaching the latter years, they should be given every opportunity to live their lives the way they choose. She loves working in a large team, empowering employees to achieve their full potential and supporting them through their chosen career paths

Gail has a husband called Gary and three (almost) grown-up children, whom she is immensely proud of. She loves spending time with her family and friends, attempting to get fit and has a keen interest in photography.

Tamarra Bray
Tamarra BrayJob Title Business Deputy ManagerJoined 2023

I joined the Charterhouse team in May 2023 as the Business Deputy Manager. I was previously an Administrator at The Russets, Sandford (another St Monica Trust site) for 2 years, before progressing to the position I am in now.

I feel grateful to have been given this opportunity and I absolutely love working at Charterhouse. I completed my Level 5 in Business Management during the period we had Covid-19 and the world was in lockdown, I wanted to use the time to achieve something I’ve never done before and really push myself to achieve great things. I am glad I did it as it helped me gain a lot of knowledge and gave me an insight into what might be possible for me in the future. It paid off as I am now happily using the skills I learned in my everyday role, and I couldn’t be more proud of myself for what I have achieved.

I love interacting with the residents on a daily basis, I love hearing their stories and they always know how to make me smile. Charterhouse is a very friendly environment and a great place to work.

I have a great understanding of the administrative duties that take place within Charterhouse and feel that I can really support the team as I have been where they are, and I think this has allowed me the smooth transition that took place from moving from another site. It is great that we have the opportunity to do this within St Monica Trust.

In my own time, I enjoy spending time with my husband who I married in September 2022, and our beautiful dog, who is a huge part of our lives. I enjoy going to the gym and travelling to new places to explore. My favourite quote that my Manager shared with me is “It’s not one day, it’s day one”, meaning start it now and see where it takes you, rather than waiting for things to happen.

Clare Hucker
Clare HuckerJob Title Social Deputy Care Home ManagerJoined 2017

Clare joined St Monica Trust in 2017 and is the Social Deputy Care Home Manager at Charterhouse. She has around 27 years of experience working in social care settings in various positions and previously worked for Bristol City Council. Clare holds a level 5 qualification in adult care leadership and management and received an overall distinction.

With extensive knowledge of dementia care, Clare prides herself in creating an inclusive and nurturing environment for people to thrive and achieve their aspirations and goals. She also has a great passion for resident-centred care, always with the aim to enhance the experience and support her team to enable the residents to live their best life possible.

Clare lives with her partner Matt, their two daughters, and their dog Lenny. She is a sociable person who enjoys spending time with her family and friends and has a passion for travelling.

Clare Houghton
Clare HoughtonJob Title House LeadJoined 2021

I joined Charterhouse in April 2021 as a Care Assistant in the Avon unit, which cares for residents living with dementia. In June 2022 I moved up to the role of House Lead for the Avon unit, I am proud of this achievement and pleased to have the opportunity to do more for our residents.

I very much enjoy being part of this team and we see our residents as a family, always trying to find ways to enhance their experiences and day-to-day living. I love listening to their stories about life, family, and what they used to do as it helps me get to know the person inside and I am often very surprised at what they tell me!

Georgie Seymour-Henwood
Georgie Seymour-HenwoodJob Title Senior Care Assistant
What does being a care worker mean to me? I always think to myself ‘How would I want my own family to be cared for?’. The answer is with dignity and compassion but also safety so these are principles I follow when providing care. I pride myself on the relationships I build with not only residents but also their families as this builds trust in the care we are providing. Person-centred care is also vital when caring for residents as it allows them to make decisions on the care they receive. I try to always promote this where possible, whether it be if they want a shower or a wash in the morning or what time they want to go to bed in the evening.

Activities play a huge part in keeping our residents stimulated, helping with their mental well-being and enriching their lives. I have seen this amongst our residents, particularly during lockdown, whether it be colouring, bingo or quizzes. Activities can provide many positive outcomes; they promote conversation between residents and staff, residents can relive previous experiences and can put a smile on their faces! It is important to make sure the activities provided are meaningful as residents are more likely to engage if it’s something they are interested in. A quote I love is ‘We don't stop playing because we grow old; we grow old because we stop playing’.

Ella Taylor
Ella TaylorJob Title Business Deputy ManagerJoined 2019

I have been part of the Charterhouse family since 2019 and have had the privilege of working in a variety of roles across the home. My journey began as a Catering Assistant, before I progressed into a care role, becoming a Senior Carer and later a Team Lead for our Resident Support Assistants. I am currently undertaking a secondment opportunity as Business Deputy Manager.

I am incredibly proud of my career journey at Charterhouse and of the support I have been able to provide to our residents throughout my different roles. Working across several departments has given me a strong understanding of the many teams that make Charterhouse such a special place.

What I love most about Charterhouse is the sense of community. It truly feels like a home away from home, and I am proud to be part of a dedicated team that works to enhance the experience, well-being, and quality of life of our residents every day.

Outside of work, I enjoy spending time with my son and watching him grow. I also like to keep active and make the most of the outdoors.

Fayme-mae Brown
Fayme-mae BrownJob Title House LeadJoined 2022

I joined Charterhouse in October 2022 as a Senior Care Assistant on Chew, the residential unit. In December 2025, I completed a three-month secondment as House Lead, during which I further developed my skills, knowledge, and confidence in the role. Following this secondment, I was delighted to be appointed permanently as House Lead. I am very proud of this achievement, grateful for the opportunity, and thoroughly enjoy working at Charterhouse.

I enjoy being part of a supportive team, where we work together. I also greatly value spending meaningful time with residents, engaging in conversations about their families, life experiences, childhood memories, and looking at photographs from their past. Building these relationships is important to me, as it allows me to understand each resident as an individual while also giving them the opportunity to get to know me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charterhouse to verify any information. View our terms and conditions. Charterhouse has an Enhanced Service -more info.