John Wills House

Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU
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9.5 36 Reviews
  • John Wills House, Bristol
You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House.

Experienced team are dedicated to ensuring that your care is built around your personal preferences.

Set in the leafy grounds of Westbury Fields retirement community, there’s a wealth of stimulating activities to enjoy.

Grow your own vegetables for the kitchen, support a charity in a Bake Off competition, enjoy a talk on photography or teach staff a thing or two in the Knit and Natter group.

Staff tailor the activities programme so you can decide what you do and loved ones are welcome to join in too.

Staff know every day is different and the dedicated staff are on hand to respond to whatever you need.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Wendy Leaman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting is available in line with government guidelines.

Parking

  • Free parking is available.

John Wills House Reviews (36)

9.5

John Wills House has a Review Score of 9.5 (9.461) out of 10, based on 13 reviews in the last 2 years.
Over all time John Wills House has 36 reviews.

Overall Experience
  • 26
  • 9
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Date Published
  • 36
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  • 13
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Reviewer Connection to John Wills House
  • 11
  • 5
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  • 2
  • 1
  • 1
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Total of 36, showing 1-20
Review from Jane W (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us a review, we really appreciate it. It is great to know that you find our standard of care very high and that our wonderful colleagues have been professional, capable and kind. I will pass your kind words onto the team.

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Review from S M (Respite Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I received was excellent - let down.
1) By the food - pre-prepared meals - not chef prepared as I was expecting in respite care.
2) The floor in the shower room was cambered the wrong way- so that the shower water did not go towards the drain and flooded the whole floor- making it a death
trap if stood on- useless treading on a towel- this laundry costs must have been incurred.
3) I had hoped for more exercise and mental stimulation.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for choosing John Wills House for your respite stay. It was a privilege to have you join us and we are so pleased to hear you found our care excellent. We appreciate your feedback regarding the areas where you think we can improve and thank you for taking the time to leave us a review. We strive to continually improve our service to ensure all residents have an excellent stay and will be looking into your concerns.

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Review from T S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for this lovely review, we really appreciate it. It is wonderful to hear you have found all our colleagues helpful. We pride ourselves on providing personalised care for each resident, and it is great to hear this being recognised along with our excellent facilities. I will pass your kind words onto the team.

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Review from John I (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.
Reply from Wendy Leaman, Care Home Manager at John Wills House

It's a pleasure to have your mother as part of the John Wills House community and an honour to have celebrated her 100th birthday with her recently. Our staff always go the extra mile for our residents, and it's wonderful to hear that you have always found everyone caring and helpful. Thank you for your kind review, I will make sure to pass your words onto the team.

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Review from Hugh M (Respite Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here was a very satisfactory experience. The Head was a very good manager and exemplary in their organisation and administration. The Helpers were without exception, kind, efficient in their service and helpful. They were courteous and nothing was too much trouble in their support of my many
needs. I found the nurses especially kind and helpful in my pain.
I will miss the food and care I received here.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this lovely review, we really appreciate it. We are delighted to hear you found everyone kind and helpful throughout your stay. It was a privilege to welcome you to John Wills House and we are sending you our best wishes.

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Review from June K (Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.
Reply from Wendy Leaman, Care Home Manager at John Wills House

It is wonderful to hear you found our carers excellent and enjoyed the wide variety of activities and entertainment we have take place at John Wills House. I will pass your kind words onto the team. We will also take on board your feedback about the food and appreciate you letting us know.

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Review from Lesley G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took
the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you for taking the time to leave us a review during this difficult time, we really appreciate it, and I will pass your lovely words onto the team.

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Review from Debbie J (Sister of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister died very peacefully at John Wills House. She had been transferred from hospital to Beeches 1 wing of John Wills House a few months before, for end of life care. During her time at John Wills House, she received the utmost care and kindness. I have total admiration for both the nursing and
care staff - for their expertise and dedication and also for the way they maintained a cheerful homely atmosphere for the residents. They treated my sister like a special person and I could see that they gave the same attention to each resident on the wing. Certain staff stand out particularly for me but we've been asked not to give names. Overall the whole atmosphere on Beeches 1, in very difficult circumstances, was so positive and welcoming for both my sister and myself and her family. I'd like to mention the cafe staff too who were also very kind. The best comment about Beeches 1 came from my sister who, terminally ill but now comfortable in her room, said that she was happy to be there.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss, we really appreciate you taking the time to leave us such a glowing review in difficult times. It is wonderful to hear that your sister was happy with us, and that you all felt so welcome. Our fantastic team work hard to create a positive atmosphere for our residents and their families, even in difficult circumstances, and it is a pleasure to hear this being recognised along with the expert care they provide. It was a privilege to look after your sister, and I will pass your kind comments onto the team.

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Review from C T (Mother of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son spent about five months in JWH. He had Motor Neuron Disease. When he arrived was mobile but needed support. His only complaint at that time was the delay in response to his bell. Also, MND progressed until he was totally dependent on carers. The MND IT team fitted a call button he could activate
with a small movement of his head if it was carefully positioned. The permanent staff managed his care well, but the agency staff did not seem to have the same understanding, and there were times when he was unable to call because the call button was inaccurately positioned, as he had problems until coughing and breathing also were potentially life-threatening. He died September 2nd.
Reply from Wendy Leaman, Care Home Manager at John Wills House at John Wills House

Thank you for sharing your experience during such a difficult time. We're deeply sorry for your loss. We're grateful that our permanent staff could support your son through his care, but we sincerely regret the challenges you mentioned with the call button positioning. Your feedback is invaluable, and we will work to ensure improvements in this area. Our thoughts are with you and your family, and we truly appreciate you taking the time to share this with us.

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Review from Keith B (Son of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was made very welcome on arrival and settled in very quickly. She has had personal effects installed in her room and a bird feeder installed outside her patio doors. Her room is fitted with an overhead hoist and aerated mattress. This is in contrast to her previous nursing home where she stayed
for 4 weeks after discharge from hospital. She was kept in bed for 4 weeks never once sat in a chair. There was no overhead hoist and the mattress was not aerated. Whereas on arrival at John Wills she was sat in a chair and used a commode within 1/2 hour. I'm impressed with the nursing/carer/admin staff. Also the staffing levels seem to be higher compared with the previous nursing home. The food is also much better. Altogether a more positive experience.
Reply from Wendy Leaman, Care Home Manager at John Wills House

We are so pleased to hear you have had a positive experience moving your mum into John Wills House. We feel privileged to have her as a valued resident and glad she has settled in so quickly. Thank you so much for taking the time to leave us this lovely review, I will pass your kind words onto the team. We always strive to provide the best care possible, and it's rewarding to know that we've made a positive impact on your mum's experience.

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Review from S A (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The admission process to John Wills House and the welcome we received upon arrival was excellent. Everyone was extremely kind, caring and thoughtful throughout. My mother is receiving first-class care and she is very happy in her garden room with direct access to the garden.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave us this lovely review! We are delighted to hear you are happy with our first-class care and wonderful staff, and that your mum is enjoying her garden room. I will make sure to pass your kind comments on to the team.

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Review from Jill G (Respite Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for rehab following a hospital admission, I was met and welcomed in more than the way I was expected. Although I was not a resident I was treated with dignity and respect. The choice and the amount of meals to choose from had good variety and something for everyone's taste and diet requirements.
Daily activities were on offer or the option to remain in your room was respected. Everyone on the staff was extremely efficient and more than pleasant. They all without exception made my stay exceptionally good.
Reply from Wendy Leaman, Care Home Manager at John Wills House

It was a pleasure to have you stay with us for rehab following your hospital admission. We are so glad to hear that your stay exceeded your expectations and you felt respected by all our staff. I will make sure your lovely words are passed on to the team.

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Review from Malcolm W (Husband of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife sadly passed away in September I am welcome to visit John Wills whenever I like. I am warmly welcomed by the staff, be it carers, staff or management and have been offered the opportunity to volunteer in the future if I desire. Such is the friendly, welcoming caring nature of the staff.
Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

We are so sorry for your loss, our thoughts are with you. We are pleased that you feel so welcome here at John Wills House and would of course be very happy if you wanted to take up the opportunity to volunteer here should you ever wish to in the future. We are very proud of all our staff and happy you have found everyone friendly and caring.

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Review from Deborah S (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed somewhere for Mum to go for a period of convalescence following hip surgery.
John Wills House was able to provide this care to a very high standard. Mum was treated with dignity and respect and given the level and support that Mum required.
We were very impressed by the support given by
the physiotherapy team. They gave Mum the necessary exercises to do along with lots of encouragement which has gone a long way to help with Mum's recovery.
The food was very of a very high standard which was an added bonus.
We did have a couple of minor concerns but these were addressed promptly.
Would not hesitate in recommending John Wills House in the future to anyone needing a friendly, safe, and responsive place for convalescence and rehabilitation.
Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

Thank you for leaving such a great review for John Wills House, we really appreciate it! We are so happy to hear that you were happy with the care provided to your mum and that you feel she was treated with dignity and respect. We are also so glad to hear that the terapy team were able to support your mum in her recovery, and hope she is continuing to improve. We will pass your lovely comments on to the team. Wishing you and your family all the best.

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Review from M F (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before my mother moved in for end of life care I was offered a tour of the place she would be staying. All staff were friendly, couldn't do enough and were very kind. My mother moved in on a Friday and passed away the following Wednesday. I met many staff all of which were able to give full nursing
or carer care of the highest standard. I was very impressed and relieved my mother had excellent end of life care. Thank you.
Reply from Emily Pimm, Social Care Deputy Manager at John Wills House

We are so sorry for your loss. Thank you for taking the time to leave this review. We are glad we were able to provide you with relief and reassurance that your mother was well cared for during such a difficult time. Your kind words will be passed on to the team.

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Review from Sylvie S (Respite Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In February/March 2023, I spent seven days at John Wills House. This followed a three-week stay in the hospital for bladder surgery.
At all times, I found the staff to be empathic, caring and mindful of my needs. They allowed me to do things at my own pace, with gentle encouragement along the way.
I would not hesitate to recommend John Wills House as a "halfway house" between hospital and home, and I feel I have benefited hugely from the care and support provided.
The CQC rating of "outstanding" is well deserved.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your positive review of your seven-day stay at John Wills House. We are thrilled to hear that our staff provided empathic, caring, and mindful support during your recovery from bladder surgery. We hope you are continuing to recover well. Your kind comments will be passed on to our team.

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Review from M W (Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was a resident for just over two months on discharge from hospital. On the whole staff were very friendly and helpful and it felt like a happy place. The food was very good and the environment lovely. This period coincided with a few residents contracting Covid which restricted some activities and
meals together but at other times these were very enjoyable. Staff were not always quick to respond to my calls for assistance as they seemed short-staffed at times. I had a couple of periods of confusion and at these times I felt staff were not as understanding as they could have been. I was often prepared for bed earlier than I would have chosen but on the whole everyone made my stay there quite pleasant at a difficult time for me.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to share your experience as a resident at John Wills House care home. We appreciate your feedback and are pleased to hear that, overall, you found our staff to be friendly and helpful, and that the atmosphere at the care home felt welcoming and pleasant. Your feedback is valuable to us, and we will use it to enhance our care and ensure a positive experience for all residents. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope you are well & wish you all the best.

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Review from Rosemary E (Sister of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been cared for in John Wills House for seven years and recently passed away. For all the time she was there, I was impressed by every aspect of her care by every member of the staff. It was a lovely place for her to be, and she was very happy there.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for leaving a review for John Wills House. We are incredibly sorry for your loss and really appreciate you taking the time to review our care home during this difficult time. It was a pleasure to know your sister, and we are glad that she was happy here. She will certainly be missed. Your kind words will be passed on to our team.

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Review from E N (Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay in John Wills House has only been for three weeks between discharge from hospital and moving in to a new apartment, hence no access to my computer.
My stay has been very comfortable and the staff are very friendly, thoughtful and helpful. The food is excellent. The permanent staff are all
better than the agency staff (weekends, mainly) who limit themselves to bare essentials.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking the time to leave a lovely review. We're glad to hear that your time at John Wills House has been pleasant and comfortable, and we wish you all the best in your new apartment!

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Review from Stephen B (Son of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, the service is not currently as good as we would have hoped. John Wills House has a good reputation but seems to be having difficulty retaining staff at present, which is impacting on the quality of care provided.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your feedback. Staff recruitment has proved challenging over the last few months, as it has for all industries.
As you may be aware, we have had a highly published local recruitment campaign over the last month. This has detailed the new care home structure and its benefits to residents and staff. We have had a very favourable response to this, and we have new staff joining us in the near future.
We hope that this reassures you. If you have any further concerns, please don't hesitate to give us a call.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for John Wills House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.648 for John Wills House is calculated as follows: ( (109 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 145 Ratings = 4.648
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.813 Points relating to the number of positive Reviews for John Wills House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Wendy

Wendy Leaman

Job Title: General Manager

I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.


My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.


‘Our residents do not live in our workplace; we work in their homes’

Karen

Karen Mohamud

Job Title: Clinical Deputy Manager

I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.


My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.

Sue

Sue Robinson

Job Title: Business Deputy Manager Joined: 2003

I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.

Victoria

Victoria Lewis

Job Title: Senior Care Assistant Joined: 2005

I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.


I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.


You just need to be here to feel how lovely it is and to feel part of the JWH family.

Jemma

Jemma Bailey

Job Title: Registered Nurse

I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.


There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.

Frequently Asked Questions about John Wills House

What types of Care is John Wills House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does John Wills House have?

There are 80 Single Rooms.

What are the Facilities & Services at John Wills House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is John Wills House to the centre of Bristol?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact John Wills House to verify any information. View our terms and conditions. John Wills House has an Enhanced Service - more info.