John Wills House

Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU
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9.5 36 Reviews
  • John Wills House, Bristol
You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House.

Experienced team are dedicated to ensuring that your care is built around your personal preferences.

Set in the leafy grounds of Westbury Fields retirement community, there’s a wealth of stimulating activities to enjoy.

Grow your own vegetables for the kitchen, support a charity in a Bake Off competition, enjoy a talk on photography or teach staff a thing or two in the Knit and Natter group.

Staff tailor the activities programme so you can decide what you do and loved ones are welcome to join in too.

Staff know every day is different and the dedicated staff are on hand to respond to whatever you need.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Wendy Leaman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting is available in line with government guidelines.

Parking

  • Free parking is available.

John Wills House Reviews (36)

9.5

John Wills House has a Review Score of 9.5 (9.461) out of 10, based on 13 reviews in the last 2 years.
Over all time John Wills House has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to John Wills House
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Total of 36, showing 21-36
Review from M C (Son of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The environment that the staff create for Mum to live in is very good. Mum enjoys living in John Willis House and often shows how nice everyone is, she also enjoys the food.
Reply from Wendy Leaman, Care Home Manager at John Wills House

How lovely to hear that you’re pleased with the environment at John Wills House. As I’m sure you’re aware, our mantra is that the resident’s do not live in our place of work, we work in their home – and that is something we practice with pride day in, day out. We’re so glad she is happy here and it’s also great to know she loves the food! We will pass your kind words on to the team.

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Review from N M (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not have been any more helpful, kind and compassionate. Can not recommend more highly.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for the glowing review! Our team are so passionate about the work that they do, and it’s wonderful to hear just how appreciated it is and how much of a difference they make. I will be sure to pass this on to the team.

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Review from Sarah W (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic - can't give enough praise and thanks to everyone at The Orchards. The first two weeks were extremely challenging and stressful for everyone but the wonderful staff quickly learned what my father's triggers were and distracted him. He is now very happy and has many friends. He helps with the
gardening and takes part in all the activities. We are delighted.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for leaving such a wonderful review, Sarah. We understand how difficult those first few weeks can be and we are so happy that we have been able to make this transition even just a little bit easier. It is great to see how well he is settling in and his green fingers have definitely been appreciated! I will pass your review on to the team.

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Review from Karen H (Niece of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the excellent care my aunt has received since moving to John Wills House. The staff have provided her with a kind and caring home and she has settled in very happily the professional yet friendly manner of the whole team at John Wells make my visits to see my aunt a great
pleasure.
Reply from Wendy Leaman, Care Home Manager at John Wills House

We are so glad to hear that you are happy with the care being provided to your aunt, and it’s wonderful to see how well she has settled in – she has really become a part of the John Wills House family. Thank you for leaving such a lovely review, your kind words will be passed on to the team.

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Review from Brenda B (Resident) assisted by family/friend published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff have been so kind, caring, and considerate and they have gone out of their way to make me feel welcome and to look after me. I have met some really nice people here and I will miss them when I go home.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your kind words, which I will share with the team. It has been our pleasure to help you during your stay with us!

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Review from I D (Partner of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I have indicated 'Good', I think the standard in all aspects is 'Very Good'. The management staff are helpful, efficient and friendly. The care staff are helpful, compassionate, and understanding and are thoughtful and provide little personal touches showing their care for the resident.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Many thanks for taking the time to leave this lovely review, I will share this with the team!

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Review from Michael S (Friend of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We (including relatives) were never disappointed with the standard of care, and cannot praise carers and nurses enough - the rapport established with the resident was much appreciated and the help from everyone able to visit the resident in the final days.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for taking your time in leaving such a lovely review, I will share your very kind words with the whole team.

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Review from Sally A (Daughter of Resident) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted at a difficult time due to the pandemic, so is hard to review fairly. They welcomed her and the accommodation was good but smaller than we'd hoped for. She previously had temporarily stayed at another care home until a place was free and there the facility was much more modern. The
technology at John Wills House The Willows is not good and the staff don't appear to have the time to help (perhaps understaffed?). In all okay, but could do better.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your feedback, it is most appreciated. I am sorry we have not met your expectations on this occasion. We will look into your comments about the technology issue and aim to rectify this moving forward.

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Review from S D (Nephew of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-run and compassionate. Nobody likes to see their relative in a care home, but I don't think you could ask for better. Excellent understanding of dementia, the attitude is consistently we see the person and not the illness.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your kind words, which I will pass on to the whole team.

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Review from B E (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is happy and settled here. He arrived here from hospital having lost a lot of weight and exhibiting very challenging behaviour. He enjoys the food here and all the staff are lovely.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for your lovely review, which I will share with the team. We are so happy your husband has settled into life at John Wills House!

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Review from Pam B (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Beeches at John Wills House in April 2019 for end-of-life care. Following several months of dedicated nursing, she rallied and was moved to Willows for long-term nursing. All rooms are comfortable, well equipped and always spotlessly clean. Her care throughout has been outstanding.
Daily personal and medical care and nutrition are excellent. Mum is happy, feels safe and greatly values all the staff such as management, nursing and housekeeping, who are kind, respectful and responsive to all her needs. In her words “They are my family now.” Throughout the very stressful months of the Covid-19 pandemic, all the John Wills House staff have been amazing. Leadership has been exceptional and at no time, especially during the long months of closure to visitors, have I felt concerned for mum’s well-being. For this, I'm eternally grateful. Staff go above and beyond to create many special times, all of which make John Wills House a home in the family sense of the word, not just as an establishment. Thank you all.
Reply from Wendy Leaman, Care Home Manager at John Wills House

Thank you for these very kind words which will be shared with the John Wills House family. We so appreciate all the kindness and support that relatives have shown to John Wills House during these difficult times.

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Review from Tracey H (Respite Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to John Wills House on the morning of 29th August 2019 by Ambulance from Southmead Hospital. I remember crying that I wanted to go home. This was not possible as after a fall my then Care Company had pulled out. I have been in John Wills House for almost 6 months and I have to say it has been
a wonderful experience. All the staff are amazing and are dedicated to their jobs with a very empowering ethos giving you your independence and choices. The food is fantastic and nothing is too much trouble - if you want something a little different, you just ask. I had occasion to be unwell during my stay. I had the flu - not at all pleasant but I received very efficient care and recovered quite quickly. I am approaching the final stages of my time in John Wills House but I would like to thank all members of staff and I highly recommend John Wills House. Thank you all I will miss you greatly.
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Review from Gerda T (Resident) assisted by family/friend published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received was first class. They could not do enough for me. Nothing was too much trouble. A very happy atmosphere. I found all the staff very jolly and caring. I would strongly recommend John Wills House, Westbury Fields.
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Review from Malcolm B (Brother-in-law of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife’s brother was omitted to John Wills care home on 2nd February. He was quite poorly, but in ten days he was feeling happy and was very comfortable. The staff there are fantastic and friendly, and very caring to the patients.
The staff has an extremely caring attitude and a strong commitment
to their work.
We walked into the building and the receptionist was very polite and friendly and gave us her time to help us.
We thank all the staff for their care and friendly attitude, it stands out.
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Review from Susan G (Daughter of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was my first visit to John Wills House care home to see my mum, who was taken here after being in the hospital for several weeks. I had to write this review as I couldn't believe how helpful and lovely the staff were. As soon as we arrived we were offered a cup of coffee and even allowed to take
in our small dog that my mum loves to see. Mum's room was spacious and homely and they seem to really care about their patients. Mum loves the food which is cooked at the home and said it is just like a hotel. After having a really stressful time with mum having to go into hospital several times, I can relax for the first time knowing she is safe and being looked after by kind and caring staff.
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Review from Jill (Daughter of Resident) published on 10 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review relates to the care of my Mother in The Orchards, the dementia wing of John Wills House. My Mother has lived at the Orchards for just over two years, during which time her care needs have changed considerably. I have been extremely pleased with the care that she has received. The staff are
wonderful - caring, kind, patient and responsive to her needs. They make great effort to get to know and understand my Mother, in order to treat her as an individual. The staff are also alert to the needs of the family members who visit my Mother. We are always made to feel welcome and are well looked after while we are at The Orchards. This helps to make visits more pleasant, as it is not easy to see the effects of dementia on a loved one. I highly recommend this care home and, more broadly, other services that the St Monica Trust provide.
Reply from Steven Webster, Marketing and Communications Manager at John Wills House

Thank you very much for your kind words, our teams at St Monica Trust work hard to give the best care.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for John Wills House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.648 for John Wills House is calculated as follows: ( (109 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 145 Ratings = 4.648
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.813 Points relating to the number of positive Reviews for John Wills House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Wendy

Wendy Leaman

Job Title: General Manager

I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.


My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.


‘Our residents do not live in our workplace; we work in their homes’

Karen

Karen Mohamud

Job Title: Clinical Deputy Manager

I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.


My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.

Sue

Sue Robinson

Job Title: Business Deputy Manager Joined: 2003

I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.

Victoria

Victoria Lewis

Job Title: Senior Care Assistant Joined: 2005

I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.


I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.


You just need to be here to feel how lovely it is and to feel part of the JWH family.

Jemma

Jemma Bailey

Job Title: Registered Nurse

I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.


There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.

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