






You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House.
Experienced team are dedicated to ensuring that your care is built around your personal preferences.
Set in the leafy grounds of Westbury Fields retirement community, there’s a wealth of stimulating activities to enjoy.
Grow your own vegetables for the kitchen, support a charity in a Bake Off competition, enjoy a talk on photography or teach staff a thing...
Care Provided by John Wills House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
We do accept third-party top-up fees in certain circumstances. Each of our homes has an agreed number of placements available at the local authority rate. Where these placements are fully occupied, a third-party top-up may be requested to secure a placement until a local authority-funded bed becomes available. Our team will always discuss this fully and transparently with prospective residents and their families.
The price(s) shown are provided by the care home. Contact John Wills House for full pricing details and T&Cs.
Contact John Wills House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- St Monica Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Leaman(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting is available in line with government guidelines.
Parking
- Free parking is available.
John Wills House Reviews (45)
John Wills House has a Review Score of 9.6 (9.561) out of 10, based on 18 reviews in the last 2 years.
Over all time John Wills House has 45 reviews.
I came here for rehab following a hospital admission, I was met and welcomed in more than the way I was expected. Although I was not a resident I was treated with dignity and respect. The choice and the amount of meals to choose from had good variety and something for everyone's taste and diet requirements. Daily activities were on offer or the option to remain in your room was respected. Everyone on the staff was extremely efficient and more than pleasant. They all without exception made my stay exceptionally good.
It was a pleasure to have you stay with us for rehab following your hospital admission. We are so glad to hear that your stay exceeded your expectations and you felt respected by all our staff. I will make sure your lovely words are passed on to the team.
Although my wife sadly passed away in September I am welcome to visit John Wills whenever I like. I am warmly welcomed by the staff, be it carers, staff or management and have been offered the opportunity to volunteer in the future if I desire. Such is the friendly, welcoming caring nature of the staff.
We are so sorry for your loss, our thoughts are with you. We are pleased that you feel so welcome here at John Wills House and would of course be very happy if you wanted to take up the opportunity to volunteer here should you ever wish to in the future. We are very proud of all our staff and happy you have found everyone friendly and caring.
John Wills House was able to provide this care to a very high standard. Mum was treated with dignity and respect and given the level and support that Mum required.
We were very impressed by the support given by the physiotherapy team. They gave Mum the necessary exercises to do along with lots of encouragement which has gone a long way to help with Mum's recovery.
The food was very of a very high standard which was an added bonus.
We did have a couple of minor concerns but these were addressed promptly.
Would not hesitate in recommending John Wills House in the future to anyone needing a friendly, safe, and responsive place for convalescence and rehabilitation.
Thank you for leaving such a great review for John Wills House, we really appreciate it! We are so happy to hear that you were happy with the care provided to your mum and that you feel she was treated with dignity and respect. We are also so glad to hear that the terapy team were able to support...
Before my mother moved in for end of life care I was offered a tour of the place she would be staying. All staff were friendly, couldn't do enough and were very kind. My mother moved in on a Friday and passed away the following Wednesday. I met many staff all of which were able to give full nursing or carer care of the highest standard. I was very impressed and relieved my mother had excellent end of life care. Thank you.
We are so sorry for your loss. Thank you for taking the time to leave this review. We are glad we were able to provide you with relief and reassurance that your mother was well cared for during such a difficult time. Your kind words will be passed on to the team.
At all times, I found the staff to be empathic, caring and mindful of my needs. They allowed me to do things at my own pace, with gentle encouragement along the way. I would not hesitate to recommend John Wills House as a "halfway house" between hospital and home, and I feel I have benefited hugely from the care and support provided.
The CQC rating of "outstanding" is well deserved.
Thank you for your positive review of your seven-day stay at John Wills House. We are thrilled to hear that our staff provided empathic, caring, and mindful support during your recovery from bladder surgery. We hope you are continuing to recover well. Your kind comments will be passed on to our team.
I was a resident for just over two months on discharge from hospital. On the whole staff were very friendly and helpful and it felt like a happy place. The food was very good and the environment lovely. This period coincided with a few residents contracting Covid which restricted some activities and meals together but at other times these were very enjoyable. Staff were not always quick to respond to my calls for assistance as they seemed short-staffed at times. I had a couple of periods of confusion and at these times I felt staff were not as understanding as they could have been. I was often prepared for bed earlier than I would have chosen but on the whole everyone made my stay there quite pleasant at a difficult time for me.
Thank you for taking the time to share your experience as a resident at John Wills House care home. We appreciate your feedback and are pleased to hear that, overall, you found our staff to be friendly and helpful, and that the atmosphere at the care home felt welcoming and pleasant. Your feedback...
My sister has been cared for in John Wills House for seven years and recently passed away. For all the time she was there, I was impressed by every aspect of her care by every member of the staff. It was a lovely place for her to be, and she was very happy there.
Thank you for leaving a review for John Wills House. We are incredibly sorry for your loss and really appreciate you taking the time to review our care home during this difficult time. It was a pleasure to know your sister, and we are glad that she was happy here. She will certainly be missed. Your kind words will be passed on to our team.
My stay has been very comfortable and the staff are very friendly, thoughtful and helpful. The food is excellent. The permanent staff are all better than the agency staff (weekends, mainly) who limit themselves to bare essentials.
Thank you for taking the time to leave a lovely review. We're glad to hear that your time at John Wills House has been pleasant and comfortable, and we wish you all the best in your new apartment!
Overall, the service is not currently as good as we would have hoped. John Wills House has a good reputation but seems to be having difficulty retaining staff at present, which is impacting on the quality of care provided.
As you may be aware, we have had a highly published local recruitment campaign over the last month. This has detailed the new care home structure and its benefits to...
The environment that the staff create for Mum to live in is very good. Mum enjoys living in John Willis House and often shows how nice everyone is, she also enjoys the food.
How lovely to hear that you’re pleased with the environment at John Wills House. As I’m sure you’re aware, our mantra is that the resident’s do not live in our place of work, we work in their home – and that is something we practice with pride day in, day out. We’re so glad she is happy here and it’s also great to know she loves the food! We will pass your kind words on to the team.
The staff could not have been any more helpful, kind and compassionate. Can not recommend more highly.
Thank you for the glowing review! Our team are so passionate about the work that they do, and it’s wonderful to hear just how appreciated it is and how much of a difference they make. I will be sure to pass this on to the team.
Fantastic - can't give enough praise and thanks to everyone at The Orchards. The first two weeks were extremely challenging and stressful for everyone but the wonderful staff quickly learned what my father's triggers were and distracted him. He is now very happy and has many friends. He helps with the gardening and takes part in all the activities. We are delighted.
Thank you for leaving such a wonderful review, Sarah. We understand how difficult those first few weeks can be and we are so happy that we have been able to make this transition even just a little bit easier. It is great to see how well he is settling in and his green fingers have definitely been appreciated! I will pass your review on to the team.
I have been very impressed by the excellent care my aunt has received since moving to John Wills House. The staff have provided her with a kind and caring home and she has settled in very happily the professional yet friendly manner of the whole team at John Wells make my visits to see my aunt a great pleasure.
We are so glad to hear that you are happy with the care being provided to your aunt, and it’s wonderful to see how well she has settled in – she has really become a part of the John Wills House family. Thank you for leaving such a lovely review, your kind words will be passed on to the team.
All the staff have been so kind, caring, and considerate and they have gone out of their way to make me feel welcome and to look after me. I have met some really nice people here and I will miss them when I go home.
Thank you for your kind words, which I will share with the team. It has been our pleasure to help you during your stay with us!
Although I have indicated 'Good', I think the standard in all aspects is 'Very Good'. The management staff are helpful, efficient and friendly. The care staff are helpful, compassionate, and understanding and are thoughtful and provide little personal touches showing their care for the resident.
Many thanks for taking the time to leave this lovely review, I will share this with the team!
We (including relatives) were never disappointed with the standard of care, and cannot praise carers and nurses enough - the rapport established with the resident was much appreciated and the help from everyone able to visit the resident in the final days.
Thank you for taking your time in leaving such a lovely review, I will share your very kind words with the whole team.
Mum was admitted at a difficult time due to the pandemic, so is hard to review fairly. They welcomed her and the accommodation was good but smaller than we'd hoped for. She previously had temporarily stayed at another care home until a place was free and there the facility was much more modern. The technology at John Wills House The Willows is not good and the staff don't appear to have the time to help (perhaps understaffed?). In all okay, but could do better.
Thank you for your feedback, it is most appreciated. I am sorry we have not met your expectations on this occasion. We will look into your comments about the technology issue and aim to rectify this moving forward.
Well-run and compassionate. Nobody likes to see their relative in a care home, but I don't think you could ask for better. Excellent understanding of dementia, the attitude is consistently we see the person and not the illness.
Thank you for your kind words, which I will pass on to the whole team.
My husband is happy and settled here. He arrived here from hospital having lost a lot of weight and exhibiting very challenging behaviour. He enjoys the food here and all the staff are lovely.
Thank you for your lovely review, which I will share with the team. We are so happy your husband has settled into life at John Wills House!
My mum was admitted to Beeches at John Wills House in April 2019 for end-of-life care. Following several months of dedicated nursing, she rallied and was moved to Willows for long-term nursing. All rooms are comfortable, well equipped and always spotlessly clean. Her care throughout has been outstanding. Daily personal and medical care and nutrition are excellent. Mum is happy, feels safe and greatly values all the staff such as management, nursing and housekeeping, who are kind, respectful and responsive to all her needs. In her words “They are my family now.” Throughout the very stressful months of the Covid-19 pandemic, all the John Wills House staff have been amazing. Leadership has been exceptional and at no time, especially during the long months of closure to visitors, have I felt concerned for mum’s well-being. For this, I'm eternally grateful. Staff go above and beyond to create many special times, all of which make John Wills House a home in the family sense of the word, not just as an establishment. Thank you all.
Thank you for these very kind words which will be shared with the John Wills House family. We so appreciate all the kindness and support that relatives have shown to John Wills House during these difficult times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for John Wills House.
There are no upcoming events for John Wills House.
Awards / Recognitions (1)
- 03 Sep 2020Recipient: St Monica Trust
Accreditations
There are no accreditations posted yet for John Wills House.
Meet the Team (5)

I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.
My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.
‘Our residents do not live in our workplace; we work in their homes’

I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.
My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.

I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.

I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.
I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.
You just need to be here to feel how lovely it is and to feel part of the JWH family.

I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.
There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.
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