John Wills House

Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU
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9.6 42 Reviews
  • John Wills House, Bristol
You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House.

Experienced team are dedicated to ensuring that your care is built around your personal preferences.

Set in the leafy grounds of Westbury Fields retirement community, there’s a wealth of stimulating activities to enjoy.

Grow your own vegetables for the kitchen, support a charity in a Bake Off competition, enjoy a talk on photography or teach staff a thing or two in the Knit and Natter group.

Staff tailor the activities programme so you can decide what you do and loved ones are welcome to join in too.

Staff know every day is different and the dedicated staff are on hand to respond to whatever you need.

At John Wills House, you can book respite stays up to a year in advance, giving you the freedom to plan holidays, trips, or other events knowing your loved ones will receive exceptional care in a home rated ‘Outstanding’ by CQC (March 2021). Periods of stay range from two to six weeks, with a minimum stay of 2 weeks. Subject to availability. Terms and conditions apply.
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Care Provided by John Wills House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Contact John Wills House to confirm what's included and get a personalised quote:

Contact John Wills House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Wendy Leaman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visiting is available in line with government guidelines.

Parking

  • Free parking is available.

John Wills House Reviews (42)

9.6

John Wills House has a Review Score of 9.6 (9.597) out of 10, based on 17 reviews in the last 2 years.
Over all time John Wills House has 42 reviews.

Overall Experience
  • 31
  • 10
  • 1
  • 0
  • 0
Date Published
  • 42
  • 7
  • 13
  • 17
  • 25
Reviewer Connection to John Wills House
  • 13
  • 6
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Susan G (Daughter of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was my first visit to John Wills House care home to see my mum, who was taken here after being in the hospital for several weeks. I had to write this review as I couldn't believe how helpful and lovely the staff were. As soon as we arrived we were offered a cup of coffee and even allowed to take
in our small dog that my mum loves to see. Mum's room was spacious and homely and they seem to really care about their patients. Mum loves the food which is cooked at the home and said it is just like a hotel. After having a really stressful time with mum having to go into hospital several times, I can relax for the first time knowing she is safe and being looked after by kind and caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill (Daughter of Resident) published on 10 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review relates to the care of my Mother in The Orchards, the dementia wing of John Wills House. My Mother has lived at the Orchards for just over two years, during which time her care needs have changed considerably. I have been extremely pleased with the care that she has received. The staff are
wonderful - caring, kind, patient and responsive to her needs. They make great effort to get to know and understand my Mother, in order to treat her as an individual. The staff are also alert to the needs of the family members who visit my Mother. We are always made to feel welcome and are well looked after while we are at The Orchards. This helps to make visits more pleasant, as it is not easy to see the effects of dementia on a loved one. I highly recommend this care home and, more broadly, other services that the St Monica Trust provide.
Reply from Steven Webster, Marketing and Communications Manager at John Wills HouseThank you very much for your kind words, our teams at St Monica Trust work hard to give the best care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for John Wills House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for John Wills House is calculated as follows: ( (148 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 195 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for John Wills House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Wendy

Wendy Leaman

Job Title: General Manager

I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.


My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.


‘Our residents do not live in our workplace; we work in their homes’

Karen

Karen Mohamud

Job Title: Clinical Deputy Manager

I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.


My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.

Sue

Sue Robinson

Job Title: Business Deputy Manager Joined: 2003

I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.

Victoria

Victoria Lewis

Job Title: Senior Care Assistant Joined: 2005

I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.


I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.


You just need to be here to feel how lovely it is and to feel part of the JWH family.

Jemma

Jemma Bailey

Job Title: Registered Nurse

I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.


There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact John Wills House to verify any information. View our terms and conditions. John Wills House has an Enhanced Service - more info.