






You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House.
Experienced team are dedicated to ensuring that your care is built around your personal preferences.
Set in the leafy grounds of Westbury Fields retirement community, there’s a wealth of stimulating activities to enjoy.
Grow your own vegetables for the kitchen, support a charity in a Bake Off competition, enjoy a talk on photography or teach staff a thing...
Care Provided by John Wills House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
We do accept third-party top-up fees in certain circumstances. Each of our homes has an agreed number of placements available at the local authority rate. Where these placements are fully occupied, a third-party top-up may be requested to secure a placement until a local authority-funded bed becomes available. Our team will always discuss this fully and transparently with prospective residents and their families.
The price(s) shown are provided by the care home. Contact John Wills House for full pricing details and T&Cs.
Contact John Wills House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- St Monica Trust
- Voluntary / Not for Profit Owned
Person in charge
- Wendy Leaman(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Visiting is available in line with government guidelines.
Parking
- Free parking is available.
John Wills House Reviews (45)
John Wills House has a Review Score of 9.6 (9.561) out of 10, based on 18 reviews in the last 2 years.
Over all time John Wills House has 45 reviews.
I came to John Wills House on the morning of 29th August 2019 by Ambulance from Southmead Hospital. I remember crying that I wanted to go home. This was not possible as after a fall my then Care Company had pulled out. I have been in John Wills House for almost 6 months and I have to say it has been a wonderful experience. All the staff are amazing and are dedicated to their jobs with a very empowering ethos giving you your independence and choices. The food is fantastic and nothing is too much trouble - if you want something a little different, you just ask. I had occasion to be unwell during my stay. I had the flu - not at all pleasant but I received very efficient care and recovered quite quickly. I am approaching the final stages of my time in John Wills House but I would like to thank all members of staff and I highly recommend John Wills House. Thank you all I will miss you greatly.
The care I received was first class. They could not do enough for me. Nothing was too much trouble. A very happy atmosphere. I found all the staff very jolly and caring. I would strongly recommend John Wills House, Westbury Fields.
The staff has an extremely caring attitude and a strong commitment to their work.
We walked into the building and the receptionist was very polite and friendly and gave us her time to help us.
We thank all the staff for their care and friendly attitude, it stands out.
It was my first visit to John Wills House care home to see my mum, who was taken here after being in the hospital for several weeks. I had to write this review as I couldn't believe how helpful and lovely the staff were. As soon as we arrived we were offered a cup of coffee and even allowed to take in our small dog that my mum loves to see. Mum's room was spacious and homely and they seem to really care about their patients. Mum loves the food which is cooked at the home and said it is just like a hotel. After having a really stressful time with mum having to go into hospital several times, I can relax for the first time knowing she is safe and being looked after by kind and caring staff.
This review relates to the care of my Mother in The Orchards, the dementia wing of John Wills House. My Mother has lived at the Orchards for just over two years, during which time her care needs have changed considerably. I have been extremely pleased with the care that she has received. The staff are wonderful - caring, kind, patient and responsive to her needs. They make great effort to get to know and understand my Mother, in order to treat her as an individual. The staff are also alert to the needs of the family members who visit my Mother. We are always made to feel welcome and are well looked after while we are at The Orchards. This helps to make visits more pleasant, as it is not easy to see the effects of dementia on a loved one. I highly recommend this care home and, more broadly, other services that the St Monica Trust provide.
Thank you very much for your kind words, our teams at St Monica Trust work hard to give the best care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for John Wills House.
There are no upcoming events for John Wills House.
Awards / Recognitions (1)
- 03 Sep 2020Recipient: St Monica Trust
Accreditations
There are no accreditations posted yet for John Wills House.
Meet the Team (5)

I have been working for the St Monica Trust for over 25 years. I have been the Care Home Manager at John Wills House since August 2013.
My passion is to provide a home for our residents where they can enjoy later living and remain a part of the community. We have the ethos that John Wills House is a family and everyone in the family has a say in how the family home operates.
‘Our residents do not live in our workplace; we work in their homes’

I have worked at John Wills House for over 16 years, starting as a registered nurse and currently as a deputy care home manager of the short-term care unit.
My earlier career was in acute care, but once I made the decision to come into social care, I knew I had found my passion. Our residents are at the heart of what the team do, and to see our residents achieve their own personal goals with the support of our therapy team and return home is great to be a part of.

I have worked at John Wills House since it opened in 2003. I started as a Secretary/Administrator, working my way through to Senior Administration Manager. I have had the good fortune to see our care home grow and prosper over the past 18 years. The highlight of my role is to see our residents safe, comfortable and secure each day and to work with all of my amazing colleagues.

I have worked at JWH since 2005. Starting as an NCA and working my way through to a Senior NCA.
I am passionate about making our residents feel as at home as possible because this is their home and we are part of their family. I also enjoy supporting my colleagues in the day-to-day running of the unit.
You just need to be here to feel how lovely it is and to feel part of the JWH family.

I have worked for St Monica Trust for several years as a nurse. I love coming to work every day because at John Wills House you’re not just part of a team, your part of a family.
There is no nicer feeling than seeing our residents smiling and laughing on a day to day basis, knowing that they feel safe and secure in their home.
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