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Care Homes Owned by St Monica Trust in Bristol

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by St Monica Trust in Bristol

Only the locations & reviews in Bristol for St Monica Trust are showing below.

View the details of all 4 locations (with 167 reviews) owned by St Monica Trust

St Monica Trust Locations in Bristol (2)

 - Browse 2 Care Homes owned by St Monica Trust in Bristol
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John Wills House
Jessop Crescent, Westbury Fields, Westbury on Trym, Bristol BS10 6TU 
9.6 44 reviews
John Wills House, Bristol, Bristol
"In October 2016, after my husband's dementia became worse we moved and enjoyed the flat and the services. Then my husband died end '24. I…"   Read all 44 reviews
  • 80 Rooms
Location Type Care Home

You’ll notice a distinctive atmosphere of warmth and friendliness at John Wills House. Experienced team are dedicated to ensuring that your care is built around your personal preferences. Set ... Read more about John Wills House

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
Garden House
Cote Lane, Westbury-on-Trym, Bristol BS9 3TW 
9.1 41 reviews
Garden House, Bristol, Bristol
"My father spent his last 7 weeks at Garden House. We met many very caring members of staff, and he developed a soft spot for several. It…"   Read all 41 reviews
  • 102 Rooms
Location Type Care Home

From the moment you arrive at St Monica Trust's The Garden House, you’ll feel surrounded by warmth and kindness. Located in a sheltered spot in the magnificent grounds of the Cote Lane retirement ... Read more about Garden House

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

St Monica Trust Reviews in Bristol (85)

9.4

St Monica Trust has a Group Review Score of 9.4 (9.416) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Monica Trust must have a Review Score.

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Review of

John Wills House

from Gezina W (Resident) assisted by family/friend published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In October 2016, after my husband's dementia became worse we moved and enjoyed the flat and the services. Then my husband died end '24. I continued living in for health on my own until mid November 2025. I was taken to hospital with back pain and vertigo which made walking unaided impossible. I came
to John Wills House mid December '25 to stay. Reception here was very friendly. I received a walking frame that enabled me to walk and a pleasant room to cheer up with my own bits and pieces, which my son and friends helped me with. Even my own chair could be brought over plus various articles and clothes from my flat.
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Review of

Garden House

from Venetia S (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his last 7 weeks at Garden House. We met many very caring members of staff, and he developed a soft spot for several. It was great to be able to visit at anytime and had he had more energy he would have enjoyed the activities arranged by the events manager, who listened to all residents'
requests/suggestions and ran a full programme. It was a peaceful and kind place to be, and staff were very sensitive to his needs and dignity. We are so grateful for his time there.
Reply from Fran Ashby, Care Home Manager at Garden HouseThank you so much for taking the time to share your thoughtful feedback. It means the world to us to know that our team made such a positive difference in your father's care. We know how important it is for residents' families to visit their loved ones at any time, and it is always our mission to provide activities that support our residents' well-being. Your kind words will be shared with our colleagues, who I know will be deeply touched to hear how much their care meant to you and your family.
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Review of

John Wills House

from J G (Daughter of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchards in John Wills House has a lovely homely atmosphere. The staff are very motivated and leadership is excellent. Staff are very caring and have a very "can do" attitude, led by the staff lead. Meal times are relaxed and friendly, and staff join residents for meals. Organised activities are
well received by residents and are stimulating and fun. More of these activities would be welcomed. Minibus outings have been very enjoyable and memorable. A first class dementia unit with first class staff.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us such a lovely review. We are delighted to hear that you found the atmosphere at The Orchards homely and relaxed, and that our team's caring and motivated approach has made a positive impression.
Keeping our residents active, engaged and enjoying meaningful activities is very important to us. Your kind words mean a great deal to the whole team, and we will be sure to share your feedback with them. Thank you once again for your support.
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Review of

John Wills House

from Eleanor W (Granddaughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to say a heartfelt thank you to Jodie, Jodel, Joanne, Keeley, Georgie and all the fantastic staff at Orchards, John Wills House who gave our father the best possible care throughout his time with them. Their professionalism was exceptional. This was particularly valuable during those
first few weeks when Dad was settling in They made such an effort to get to know him and it was clear he felt appreciated and welcomed by everyone..
Their commitment to Dad's welfare in the later weeks of his life meant he was able to stay in his own room where he was comfortable and we are very grateful to Orchards for making sure Dad was cared for at this difficult time with such kindness and dignity.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for sharing such a thoughtful review. We're so sorry for your loss and our thoughts are with you and your family. It means so much to hear that our team provided exceptional care to your dad and helped him feel welcomed and comfortable throughout his time with us.

We'll make sure your kind words are passed on to Jodie, Jodel, Joanne, Keeley, Georgie, and the entire team-they will truly appreciate knowing the difference they made. Feedback like yours is invaluable in helping us continue to deliver compassionate and dignified care for every resident and their loved ones.
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Review of

John Wills House

from Jackie P (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister passed away early this morning. The experience we've had was amazing, the care was excellent. Staff excellent considerate and caring. We were well looked after day and night, the support was amazing. We thank you all so much.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you so much for sharing your kind words during this difficult time. It was truly our privilege to care for your sister, and we're glad to know that you felt supported and well looked after by our team. We always strive to provide the very best care for each of our residents, and your feedback means so much to us.

Sending our best wishes and blessings to you and your family.
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Review of

John Wills House

from Sophie S (Niece of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care for palliative respite. Care staff and nurses went above and beyond for both my auntie and all of us as her family. Could not have asked for anything more. Only downfall was the early hours of the morning when auntie passed away, her daughter didn't feel very supported (different staff
to who had been in all week). Other than that, absolutely outstanding care.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you so much for sharing your feedback. It was truly our privilege to have cared for your auntie, and we're delighted to know that she received our outstanding palliative care.

I'm very sorry to hear that you didn't feel very supported during the early hours when she passed away. We understand how important those moments are. Please know that we will share your feedback with our care team and use it to keep improving, so we can continue providing excellent care and support in the future.
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Review of

John Wills House

from Gary S (Son of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very off I felt a good vibe about John Wills house. This was exacerbated by the presence and care provided by agency nurse on duty this afternoon (7/11/25) Sue (hope that's correct) She was caring, upbeat and positive. Sue made my wife and I a cup of coffee with a smile, said some very comforting
things during a very difficult time (my dad is receiving end of life care) Sue is a credit to palliative care nursing. Helen and Julie at the reception desk were also very warm and welcoming. Thank you.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us this lovely review, we really appreciate it. We are pleased you have found our colleagues so supportive during this difficult time, and I will make sure to pass your kind words onto them.
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Review of

John Wills House

from R F (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father came into respite care due to his wife's illness.The staff greeted us warmly and with great care while dealing with my dad. Dads stay was for three weeks while we sorted full time care for him. While dealing with any members of staff from reception, care staff and management, nothing was too
much trouble. Everything was very professional and supportive.Thank you very much.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseIt was a pleasure to welcome your father to John Wills House for his respite stay, and we're delighted to hear you found everyone professional and supportive during his stay. Thank you for taking the time to leave us this lovely review, we really appreciate it. I will pass your kind words onto the team.
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Review of

John Wills House

from Jayne A (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad stayed on Beeches 1 for the last year of his life, and I must say it was a wonderful year full of fun and laughter. Everyone took so much care of Dad, and the love and support given to him and the family was outstanding. Thank you all so much.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us this kind review, we really appreciate it, and I will pass your lovely words of thanks onto the team. We are sending your family our very best wishes. It was a pleasure to have your dad join us at John Wills House, and we are so pleased that both your dad and family felt so supported by our wonderful colleagues.
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Review of

John Wills House

from Jane W (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us a review, we really appreciate it. It is great to know that you find our standard of care very high and that our wonderful colleagues have been professional, capable and kind. I will pass your kind words onto the team.
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Review of

John Wills House

from S M (Respite Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I received was excellent - let down.
1) By the food - pre-prepared meals - not chef prepared as I was expecting in respite care.
2) The floor in the shower room was cambered the wrong way- so that the shower water did not go towards the drain and flooded the whole floor- making it a death
trap if stood on- useless treading on a towel- this laundry costs must have been incurred.
3) I had hoped for more exercise and mental stimulation.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for choosing John Wills House for your respite stay. It was a privilege to have you join us and we are so pleased to hear you found our care excellent. We appreciate your feedback regarding the areas where you think we can improve and thank you for taking the time to leave us a review. We strive to continually improve our service to ensure all residents have an excellent stay and will be looking into your concerns.
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Review of

John Wills House

from T S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for this lovely review, we really appreciate it. It is wonderful to hear you have found all our colleagues helpful. We pride ourselves on providing personalised care for each resident, and it is great to hear this being recognised along with our excellent facilities. I will pass your kind words onto the team.
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Review of

John Wills House

from John I (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseIt's a pleasure to have your mother as part of the John Wills House community and an honour to have celebrated her 100th birthday with her recently. Our staff always go the extra mile for our residents, and it's wonderful to hear that you have always found everyone caring and helpful. Thank you for your kind review, I will make sure to pass your words onto the team.
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Review of

Garden House

from Stephen C (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was found a place at short notice. She is on palliative care. The trust deserves its reputation. The facilities are excellent and the staff likewise, caring, thoughtful, focused on solving problems and respecting their residents. In our unit the nurse lead is very impressive. The grounds are
extraordinary. My mother loves her independence and retains her strong will; but she can walk in the garden and have her own way as much as is safe! I have no safety concerns. All the family who have visited share our good impression.
Reply from Fran Ashby, Care Home Manager at Garden HouseIt is a pleasure to have welcomed your mother to Garden House, and we are so pleased you feel she is safe and well cared for here. It's wonderful to hear you find both our staff and facilities impressive and extraordinary. Thank you for taking the time to leave us this kind review, I will make sure to pass your lovely words onto our team.
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Review of

Garden House

from M C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are caring and professional. I don't think they would give any better care to their own mother. Staff are respectful and provide dignity to my mother with every interaction. In a situation where my mother is weak and dependent they give her choices and say in her care which helps us feel that
mum is empowered. Nothing is too much trouble for any of the staff, one example of this is the help I have had to make sure my mum is in the wifi successfully and making sure mum can 'attend' (remotely) the Sunday chapel service. The nurses were able to do her required medical procedure early so she could be settled in time for church. The care here is amazing, I feel comfortable leaving mum in the evenings and know she will be safe.
Reply from Fran Ashby, Care Home Manager at Garden HouseThank you for taking the time to leave us this glowing review, we really appreciate it. We are delighted you find the care your mother is receiving amazing. We understand the importance of giving our residents choice and ensuring that we deliver exceptional personalised care for every resident. It gives us great joy to see this being recognised, and I will make sure to pass your kind words onto the team.
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Review of

John Wills House

from Hugh M (Respite Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here was a very satisfactory experience. The Head was a very good manager and exemplary in their organisation and administration. The Helpers were without exception, kind, efficient in their service and helpful. They were courteous and nothing was too much trouble in their support of my many
needs. I found the nurses especially kind and helpful in my pain.
I will miss the food and care I received here.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseThank you for taking the time to leave us this lovely review, we really appreciate it. We are delighted to hear you found everyone kind and helpful throughout your stay. It was a privilege to welcome you to John Wills House and we are sending you our best wishes.
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Review of

John Wills House

from June K (Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.
Reply from Wendy Leaman, Care Home Manager at John Wills HouseIt is wonderful to hear you found our carers excellent and enjoyed the wide variety of activities and entertainment we have take place at John Wills House. I will pass your kind words onto the team. We will also take on board your feedback about the food and appreciate you letting us know.
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Review of

John Wills House

from Lesley G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took
the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.
Reply from Wendy Leaman, Care Home Manager at John Wills HousePlease accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you for taking the time to leave us a review during this difficult time, we really appreciate it, and I will pass your lovely words onto the team.
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Review of

Garden House

from Louise P (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad loved living here. He was made to feel so welcome and cared for. He said he felt cared for, safe and supported by all of the teams.
As a family, we were also very grateful for the professionalism, openness, support and inclusiveness that we received. Dad's care needs were considered, discussed
and implemented to ensure his welfare was paramount. We also really valued the great humour of the team caring for Dad and it was great to see him laughing. Humour was always a very important aspect of his life.
In addition, there were always lots of activities including lots of cake which was great as Dad had such a sweet tooth!
Reply from Lin Thomas, Business Deputy Manager at Garden HouseThank you so much for taking the time to leave us this glowing review. It is really appreciated and I will pass your kind comments on to the team. We felt privileged to welcome your dad to Garden House, and we are so glad he loved living here. It was a joy to care for your dad and share a laugh with him. Our dedicated team works closely with our residents and their families to ensure we deliver the very best care tailored towards everyone's individual needs and it is wonderful to hear this being recognised. We are sending our very best wishes to you and your family.
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Review of

John Wills House

from Debbie J (Sister of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister died very peacefully at John Wills House. She had been transferred from hospital to Beeches 1 wing of John Wills House a few months before, for end of life care. During her time at John Wills House, she received the utmost care and kindness. I have total admiration for both the nursing and
care staff - for their expertise and dedication and also for the way they maintained a cheerful homely atmosphere for the residents. They treated my sister like a special person and I could see that they gave the same attention to each resident on the wing. Certain staff stand out particularly for me but we've been asked not to give names. Overall the whole atmosphere on Beeches 1, in very difficult circumstances, was so positive and welcoming for both my sister and myself and her family. I'd like to mention the cafe staff too who were also very kind. The best comment about Beeches 1 came from my sister who, terminally ill but now comfortable in her room, said that she was happy to be there.
Reply from Wendy Leaman, Care Home Manager at John Wills HousePlease accept our deepest sympathies for your loss, we really appreciate you taking the time to leave us such a glowing review in difficult times. It is wonderful to hear that your sister was happy with us, and that you all felt so welcome. Our fantastic team work hard to create a positive atmosphere for our residents and their families, even in difficult circumstances, and it is a pleasure to hear this being recognised along with the expert care they provide. It was a privilege to look after your sister, and I will pass your kind comments onto the team.
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