Care Homes Owned by St Monica Trust in Bristol

The staff are good

Very good atmosphere food good staff extremely pleasant - mum (Mary) really enjoyed her stay in March.

My Mum spent the last 3 years of her life in The Garden House, she died in January 26. The care from all the nurses, care staff, activity staff, chaplains, catering, cleaning, absolutely everyone was amazing. We could not have wished for a better last three years for Mum, everyone there is so dedicated and caring. They were all so supportive for us as well during the last few weeks of her life. A big thank you to you all for making Mum's last few years so fulfilled, forever grateful. I would recommend The Garden House 100%

In October 2016, after my husband's dementia became worse we moved and enjoyed the flat and the services. Then my husband died end '24. I continued living in for health on my own until mid November 2025. I was taken to hospital with back pain and vertigo which made walking unaided impossible. I came to John Wills House mid December '25 to stay. Reception here was very friendly. I received a walking frame that enabled me to walk and a pleasant room to cheer up with my own bits and pieces, which my son and friends helped me with. Even my own chair could be brought over plus various articles and clothes from my flat.

My father spent his last 7 weeks at Garden House. We met many very caring members of staff, and he developed a soft spot for several. It was great to be able to visit at anytime and had he had more energy he would have enjoyed the activities arranged by the events manager, who listened to all residents' requests/suggestions and ran a full programme. It was a peaceful and kind place to be, and staff were very sensitive to his needs and dignity. We are so grateful for his time there.

The Orchards in John Wills House has a lovely homely atmosphere. The staff are very motivated and leadership is excellent. Staff are very caring and have a very "can do" attitude, led by the staff lead. Meal times are relaxed and friendly, and staff join residents for meals. Organised activities are well received by residents and are stimulating and fun. More of these activities would be welcomed. Minibus outings have been very enjoyable and memorable. A first class dementia unit with first class staff.

Their commitment to Dad's welfare in the later weeks of his life meant he was able to stay in his own room where he was comfortable and we are very grateful to Orchards for making sure Dad was cared for at this difficult time with such kindness and dignity.

My sister passed away early this morning. The experience we've had was amazing, the care was excellent. Staff excellent considerate and caring. We were well looked after day and night, the support was amazing. We thank you all so much.

Outstanding care for palliative respite. Care staff and nurses went above and beyond for both my auntie and all of us as her family. Could not have asked for anything more. Only downfall was the early hours of the morning when auntie passed away, her daughter didn't feel very supported (different staff to who had been in all week). Other than that, absolutely outstanding care.

From the very off I felt a good vibe about John Wills house. This was exacerbated by the presence and care provided by agency nurse on duty this afternoon (7/11/25) Sue (hope that's correct) She was caring, upbeat and positive. Sue made my wife and I a cup of coffee with a smile, said some very comforting things during a very difficult time (my dad is receiving end of life care) Sue is a credit to palliative care nursing. Helen and Julie at the reception desk were also very warm and welcoming. Thank you.

My father came into respite care due to his wife's illness.The staff greeted us warmly and with great care while dealing with my dad. Dads stay was for three weeks while we sorted full time care for him. While dealing with any members of staff from reception, care staff and management, nothing was too much trouble. Everything was very professional and supportive.Thank you very much.

Dad stayed on Beeches 1 for the last year of his life, and I must say it was a wonderful year full of fun and laughter. Everyone took so much care of Dad, and the love and support given to him and the family was outstanding. Thank you all so much.

Although the home does not provide luxurious accommodation or facilities, the standard of care is very high and most staff are professional, capable, charming and most importantly, patient and kind.

3) I had hoped for more exercise and mental stimulation.

The staff are all friendly, welcoming and helpful. Nothing is too much trouble. Staff take the time needed to understand residents needs and to make them feel comfortable and welcome. The facilities are excellent.

My mother has been a resident for 2 years. No complaints. All staff very friendly, caring & helpful. Very well managed. Last week my mother reached 100, all staff went above and beyond to make it a very special day which coincided with 8th VE Day celebrations.

My mother was found a place at short notice. She is on palliative care. The trust deserves its reputation. The facilities are excellent and the staff likewise, caring, thoughtful, focused on solving problems and respecting their residents. In our unit the nurse lead is very impressive. The grounds are extraordinary. My mother loves her independence and retains her strong will; but she can walk in the garden and have her own way as much as is safe! I have no safety concerns. All the family who have visited share our good impression.

Staff are caring and professional. I don't think they would give any better care to their own mother. Staff are respectful and provide dignity to my mother with every interaction. In a situation where my mother is weak and dependent they give her choices and say in her care which helps us feel that mum is empowered. Nothing is too much trouble for any of the staff, one example of this is the help I have had to make sure my mum is in the wifi successfully and making sure mum can 'attend' (remotely) the Sunday chapel service. The nurses were able to do her required medical procedure early so she could be settled in time for church. The care here is amazing, I feel comfortable leaving mum in the evenings and know she will be safe.

I will miss the food and care I received here.

Excellent carers lovely rooms food could have more variety activities very good and entertainment very good.