Care Home Owned by St Monica Trust in Bath & North East Somerset

The most basic of 'care' with little to no mental stimulation (often just left in bed with loud TV but no hearing aids put in) no personal touch, very little interest, not checked on regularly. Few activities & not enough staff to enable joining in with those run at CQ over the road (which this home brochure sets great store by & fails to deliver) Just 2 small balconies overlooking concrete jungles/building sites; reliant on staff to get there.
A lonely, clinical place Overruled by family re placing my poor mother here which will sadden me always; She died lonely & unhappy. Needs unannounced inspection.

as much as possible on my own. My room was comfortable and spacious, with plenty of storage, tv and a well designed ensuite shower room. There was a good choice at meal times and I could help myself to fruit, water tea or coffee at any time. The facilities and activities were amazing. I used the hairdressers, painting studio, cafe, lunch club in the restaurant, afternoon tea and cake in the garden, a singing group and minibus outing to a riverside pub. Sadly I didn't have time for pottery, cinema, spa pool or nailbar. What impressed me was the way service was personalised. On the first day, I was asked if I like to be woken or not, what time I'd like breakfast, if I wanted meals in my room or in the dining room and what I wanted from my stay here. Five star.

welcome and continuous care and attention that they gave

my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.

around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.

I found difficult was the noise, even with my door shut. Everyone had their own TV, sometimes on very loud with the door open. The TV in the middle of the room was on most of the day and late into the night and at various levels of sound and often with no one watching it. I realised later on I could go back to my room in the other home to have a siesta in the afternoon!
The communal TV was usually turned off around 11 pm, however the week I was there a member of staff turned on the TV at around 2.00 am. On another night another staff member turned it on at around 3.00 a.m. I had to get up and say that I was trying to sleep before they turned it off!

facilities. She has a large light and airy room with lots of storage space. The place has a lovely atmosphere but what really stands out is the wonderful team of people working there. We are happy to have found such a lovely place where mum feels happy and safe.

My only concern is sometimes activities or venues can be cancelled or moved with no notice causing disappointment. That aside I am so happy how well mum has settled in and how welcoming all the staff, from the front reception to the nurses, dinner ladies, carers have received her. So much better than I could ever have hoped for. Thank you.

'alerts' over the need for new clothes and the opportunity to speak to those in charge when we visit.

manager and her team.

and management and well trained and experienced care teams. Staff in all areas of my sister's care understand the need to respect her environment as her 'home' (as it is for other residents), whilst ensuring that activities and social interactions, so essential for her emotional well-being, are purposeful, enjoyable and, wherever possible, take into account her personality, her past life and preferences. Alongside the provision for my sister, the Charterhouse team also seek to encourage and support relatives, helping them to cope with stressful and distressing situations.

to help my mother and father settle into their new arrangments and this has always been forthcoming from the care team, the finance team, and the overall leadership of the Trust. I appreciate this humane and holistic approach.

room and enjoys her meals.