Care Home Owned by St Monica Trust in North Somerset

in the quieter lounge and he told us how nice it was and how good the staff were.

In the subsequent months, I've come to realise what a special place the Russets is. It always feels clean and homely. The staff are cheerful and attentive to the needs of those living there. The House Lead always comes over to say hello if she's there when we visit and she's always in touch with any updates.

My father in law is aware of his failing memory now and, during a recent visit, he said "I don't really have a clue what's going on anymore, but I do know that I feel very safe here". We can't ask for more than that.

included in his care and have been well informed. It has made a tremendous difference to me, living so far away, to know he was being so well looked after. I cannot express my appreciation of what the staff have done to help me with all the things that are over and above their role at Bramley.

so we were really pleased to discover a place where there were a variety of activities and access the garden anytime she wanted. Crispin is spacious so there is usually somewhere quiet to sit and the other huge plus is there are sufficient caring and committed staff to meet residents needs. Everyone on the team was always so caring and treated my mother as if she was their family member.

but the whole team that includes, the admin staff, the caterers, the cleaners and gardeners for making the home such a nice place to stay and visit. The emotional and physical pain that I was feeling has been eased with the knowledge that my husband is getting a very high standard of care. Having had to cope with my husband's deteriorating condition for many years it is comforting to know that the staff at The Russets and Sherwood will do their very best to make the experience (no matter who you interact with) a very pleasant one. I commend all of you at the Russets and Sherwood - thank you.

area and the garden.
While stronger she enjoyed trips out around the gardens, taking part in some activities, church and events she felt up to, plus enjoying her meals and lovely cakes!
All the care and support she received from everyone looking after her needs was fantastic, with the care home very quickly becoming her home. She described all her regular care and support staff as becoming friends and extended family - what more can you say.
As she approached the end of her life she was supported very sensitively by house leads, carers/nurses to housekeeping staff and pastoral support.
You all looked after not only Mum, but us as a family.
We thank you all.

kindness and support were extended to me and I really appreciated their expertise and guidance.
I cannot praise the staff and facilities enough. You have created something so special.
Thank you.

and daily healthcare needs are met in every way. The environment within the unit is very safe and calm and Mum has been thriving. She has a spacious en-suite room and we're always made to feel very welcome whenever we visit. We're looking forward to her being able to enjoy the lovely gardens. Russets have a fantastic clubhouse and dedicated activities team, whose sheer love of what they do is evident when you see them in action and interacting with the residents. They play a huge part in making it a happy place to be. We feel so fortunate to have found the Russets for Mum and to have complete peace of mind that she's happy, safe and being cared for with kindness, dignity and respect.

yet cosy. There is plenty of room to walk around, both inside and outside in the garden for fresh air. The standard of care is absolutely excellent - respectful, relaxed and efficient. There is a house lead system which creates a real sense of teamwork amongst the staff, who are - without exception - cheerful, kind, caring and supportive and go out of their way to ensure that my husband is living as happy and content a life as he can. The lines of communication are very good indeed and nothing seems too much trouble. For anyone who is facing the challenges of living with dementia I would highly recommend The Russets which has exceeded all my hopes and expectations.

much brighter, he is smiling again and that is down to the wonderful team who support him (and us!). In our experience (so far) if we have any questions about anything, there is always somebody to help whether it be one of the admin team, housekeeping the HCA's or the managers, there is always someone we can go to! The home is bright and airy, the lounges are the hub of the unit, and there's plenty going on, it was touching to see the staff helping residents prepare decorations for Valentine's Day, they were all so happy chatting away and laughing together. The nurses are so kind, and between them and our House Lead, I absolutely know our very precious brother-in-law is in safe hands.

friends and enjoys the life of the community going on around her.
Many activities are provided, and the standard of care is excellent. The garden is a great delight in the warmer months, and the clubhouse is a great hub for activities of all kinds. Without exception, every member of staff I have met, whatever their role, has been pleasant, efficient and caring. Lines of communication are excellent, and I am entirely confident that my mother is well looked after in every respect.
When she came away with us for an overnight stay, she couldn't wait to get back to the place where she said she was with everyone who loved her. I don't think you can get a better testimonial than that!

on offer and has formed a close friendship with another resident.
The team at Crispin has exceeded all our expectations. Necessary information about my mother-in-law is timely, professional and always helpful. Any questions we have are answered helpfully and we are always made to feel extremely welcome when we visit.

I could not recommend The Russetts highly enough. They have given my mother-in-law a new lease of life in a safe and caring environment.

made me cry! I do not possess such qualities and when my own time comes, I have already arranged to come straight to The Russets, when I can feel safe and treated with dignity and respect, until my life is over! My own Sister is now in their care, and so they have not only provided her with care, but me too since I know that she is happy and secure in her new world and home! I visit whenever possible, not because I must, but because it is a joy to visit such a happy place! Every word of this comes from my heart!

envelopes you as soon as you walk in. The staff are professional, and dedicated and make each day full of fun and engagement for the residents in the range of communal areas. The food is restaurant standard whilst the rooms are clean, comfortable and cosy. Nothing is too much trouble if it means enhancing the residents' experience and we really couldn't believe the range of trips, concerts and entertainment provided! Mum's social life is way better than mine! If the time comes for your relative to need more care and company, you can be reassured that The Russets is so much more than a regular nursing home.

home (with nursing) is high whilst staff are paid insufficiently for what they do.

work very hard to give him the best quality experience that is possible. And during covid, extraordinary devotion.