The Russets, Winscombe, North Somerset
The Russets, Winscombe, North Somerset
The Russets, Winscombe, North Somerset

The Russets and Sherwood are adjacent to the award winning Sandford Station retirement village, situated in Sandford, North Somerset, an area of outstanding natural beauty. Owned and managed by established south west charity, the St Monica Trust, already a provider of 'Excellent' rated care homes in Bristol, each element of the development has been carefully designed with the needs of older people in mind.

The Russets, which featured in the Guardian newspaper and scooped 'the most innovative new dementia project in the UK in 2009' accolade is a 73-bed care home specially designed for people living with dementia. Individual 15-bed 'bungalows' offer a homely environment amongst familiar people and each house is designed to foster a high level of intimacy by naturally dividing shared areas in order that small groups of individuals are more closely involved with one another. Each bungalow offers easy access to the beautiful secure garden and clubhouse at the centre of the home.

Sherwood, opened in 2010, provides 24-hour general needs nursing care in a distinctive care home made up of 30 en-suite rooms, each one with views of the nearby hills and fully equipped with the specialist facilities needed to give residents maximum opportunity to enjoy their surroundings.

Group: St Monica Trust

Person in charge: Helen Perkins (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 105 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 105

Rooms with ensuite WC: 105

Facilities & Services: Palliative Care • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Plenty of free parking is usually available.

Latest Care Quality Commission* Report on The Russets: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 The Russets has a Review Score of 8 (7.965)

The Review Score of 8 (maximum of 10) for The Russets is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Russets in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for The Russets is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.048 Points relating to the number of positive Reviews for The Russets is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 21 positive Reviews (105 registered maximum number of service users ÷ 5). 1 Reviews ÷ 21 Target = 0.048

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Russets?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Russets

  • Wife of Resident/Service User
    2

My husband was in this care home for five weeks up to his death in April 2017. The care he received was second to none. It was delivered with dignity and all the staff from cleaner to kitchen staff. Carers to regional nurses and management. They were all brilliant. I would recommend this care home to everyone.

How likely would you be to recommend The Russets? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steven Webster, Marketing and Communications Manager at The Russets responded to this review on 30 May 2017:

Thank you for taking the time to provide your kind review. We encourage all our staff to have the right attitude and I am glad to see that this has come through.

My husband spent 2 1/4 years at this home. Aged 69 with severe dementia it was a difficult decision to put him in care but he loved it. Expensive but worth every penny.

How likely would you be to recommend The Russets? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Steven Webster, Marketing and Communications Manager at The Russets responded to this review on 03 Oct 2016:

Thank you very much for your generous review. We're always glad to hear when our residents enjoy themselves.

Submit a Review for The Russets

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Russets

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Russets