The Russets

Although my dad was only in the home for 48 hours, we were so impressed by the care and compassion shown by everyone, especially the staff in the Discovery Unit. They were incredibly kind, caring and supportive during a very difficult time for our family.

Out of all the care homes we viewed, this one stood out by far as the best. The home is clean, warm and truly homely, with such a lovely atmosphere throughout. We especially loved hearing the music playing, which made it feel cheerful and comforting.

Thank you to all the staff for treating my dad with such dignity and kindness. We will always be grateful.

our confidence in the quality of care and support he and we were given by Encore.

Our experience of The Russets at Sandford Station and Bramley in particular has been exceptional. My father got the best of care by people who took the time to get to know and spend time with him, even during those times when he was something of a challenge. From my point of view I have always felt included in his care and have been well informed. It has made a tremendous difference to me, living so far away, to know he was being so well looked after. I cannot express my appreciation of what the staff have done to help me with all the things that are over and above their role at Bramley.

My father in law moved to Crispin House this year when it was clear he couldn't live by himself anymore. I had limited experience of care homes so didn't know what to expect. When I first visited him, the unit was bright and busy, there was music playing and it was very clean and tidy. We spent time in the quieter lounge and he told us how nice it was and how good the staff were.

In the subsequent months, I've come to realise what a special place the Russets is. It always feels clean and homely. The staff are cheerful and attentive to the needs of those living there. The House Lead always comes over to say hello if she's there when we visit and she's always in touch with any updates.

My father in law is aware of his failing memory now and, during a recent visit, he said "I don't really have a clue what's going on anymore, but I do know that I feel very safe here". We can't ask for more than that.

My dad was really happy here and well cared for the short time he stayed here. The staff were really attentive and informative with us on a daily basis. Thanks to all the staff. It was such a shame my dad could not remain here for his time. All down to distance from where we live.

My mother had unfortunate experiences at her 2 previous homes so we were really pleased to discover a place where there were a variety of activities and access the garden anytime she wanted. Crispin is spacious so there is usually somewhere quiet to sit and the other huge plus is there are sufficient caring and committed staff to meet residents needs. Everyone on the team was always so caring and treated my mother as if she was their family member.

I was taken to hospital for kidney and urine infection also chest infection. I was then transferred to The Russets I was very well looked after for 9 weeks, I am now home and still receiving care and support. Thank you.

It's been a very tough couple of years leading up to the placement of my husband into the care of The Russets and Sherwood. It's never an easy decision placing a family member into the care of others. So I want to thank all the staff at The Russets and Sherwood, not just the managers, carers and nurses but the whole team that includes, the admin staff, the caterers, the cleaners and gardeners for making the home such a nice place to stay and visit. The emotional and physical pain that I was feeling has been eased with the knowledge that my husband is getting a very high standard of care. Having had to cope with my husband's deteriorating condition for many years it is comforting to know that the staff at The Russets and Sherwood will do their very best to make the experience (no matter who you interact with) a very pleasant one. I commend all of you at the Russets and Sherwood - thank you.

We thank you all.

Thank you.

The cleanliness is notable.

Mum moved into The Russets last November and we are so grateful for the kindness, care and support she has received since the very first day. Ashmead's House lead and her team are an amazing group of people who work together to provide her with patient, personalised care, and ensure that her well-being and daily healthcare needs are met in every way. The environment within the unit is very safe and calm and Mum has been thriving. She has a spacious en-suite room and we're always made to feel very welcome whenever we visit. We're looking forward to her being able to enjoy the lovely gardens. Russets have a fantastic clubhouse and dedicated activities team, whose sheer love of what they do is evident when you see them in action and interacting with the residents. They play a huge part in making it a happy place to be. We feel so fortunate to have found the Russets for Mum and to have complete peace of mind that she's happy, safe and being cared for with kindness, dignity and respect.

A very friendly, caring atmosphere.

My husband has recently arrived at The Russets and is beginning to settle in. It has been a big change for both of us and I couldn't be happier and more confident that he is receiving the care that he now needs. The home has a warm atmosphere and is bright, airy and spotlessly clean. The rooms are spacious yet cosy. There is plenty of room to walk around, both inside and outside in the garden for fresh air. The standard of care is absolutely excellent - respectful, relaxed and efficient. There is a house lead system which creates a real sense of teamwork amongst the staff, who are - without exception - cheerful, kind, caring and supportive and go out of their way to ensure that my husband is living as happy and content a life as he can. The lines of communication are very good indeed and nothing seems too much trouble. For anyone who is facing the challenges of living with dementia I would highly recommend The Russets which has exceeded all my hopes and expectations.

What can I say other than if you are considering a care home for one of your loved ones then look no further; I did not believe that we would find a home that felt so 'homely'. My brother-in-law's so happy here, before moving in he was a shadow of his former self, but over the last few weeks he is so much brighter, he is smiling again and that is down to the wonderful team who support him (and us!). In our experience (so far) if we have any questions about anything, there is always somebody to help whether it be one of the admin team, housekeeping the HCA's or the managers, there is always someone we can go to! The home is bright and airy, the lounges are the hub of the unit, and there's plenty going on, it was touching to see the staff helping residents prepare decorations for Valentine's Day, they were all so happy chatting away and laughing together. The nurses are so kind, and between them and our House Lead, I absolutely know our very precious brother-in-law is in safe hands.

It is a lovely care home. Staff are brilliant and caring. Always attentive to every need of the resident. The facilities are excellent. There are many activities to choose from for the residents. The rooms are light and airy, and there is plenty of outdoor space to walk around. The gardens are beautiful.

When she came away with us for an overnight stay, she couldn't wait to get back to the place where she said she was with everyone who loved her. I don't think you can get a better testimonial than that!

The team at Crispin has exceeded all our expectations. Necessary information about my mother-in-law is timely, professional and always helpful. Any questions we have are answered helpfully and we are always made to feel extremely welcome when we visit.

I could not recommend The Russetts highly enough. They have given my mother-in-law a new lease of life in a safe and caring environment.

Opening the door into this world was a revelation to me! I have never before come across the deep compassion and caring exhibited by the staff, all so comparatively young, for those in their care, many of whom are unresponsive, and to watch a nurse holding the hand of such a one and gently feeding her, made me cry! I do not possess such qualities and when my own time comes, I have already arranged to come straight to The Russets, when I can feel safe and treated with dignity and respect, until my life is over! My own Sister is now in their care, and so they have not only provided her with care, but me too since I know that she is happy and secure in her new world and home! I visit whenever possible, not because I must, but because it is a joy to visit such a happy place! Every word of this comes from my heart!

Mum has been at The Russets 4 months now and we couldn't be happier for her. The care and award-winning bungalow residences - along with the clubhouse - really are second to none. After visiting in August, this was the only home we would consider for Mum because the warm, friendly and caring atmosphere envelopes you as soon as you walk in. The staff are professional, and dedicated and make each day full of fun and engagement for the residents in the range of communal areas. The food is restaurant standard whilst the rooms are clean, comfortable and cosy. Nothing is too much trouble if it means enhancing the residents' experience and we really couldn't believe the range of trips, concerts and entertainment provided! Mum's social life is way better than mine! If the time comes for your relative to need more care and company, you can be reassured that The Russets is so much more than a regular nursing home.