The Russets

1 Pegasus Place, Sandford, Winscombe BS25 5AD
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9.7 28 Reviews
  • The Russets, Winscombe
The Russets is adjacent to the award-winning Sandford Station retirement village, situated in Sandford, North Somerset - an area of outstanding natural beauty.

Owned and managed by the established south west charity, the St Monica Trust, each element of the development has been carefully designed with the needs of older people in mind.

The Russets, which featured in the Guardian newspaper and scooped 'the most innovative new dementia project in the UK in 2009' accolade is a 73-bed care home specially designed for people living with dementia.

Individual 15-bed 'bungalows' offer a homely environment amongst familiar people and each house is designed to foster a high level of intimacy by naturally dividing shared areas in order that small groups of individuals are more closely involved with one another.

Each bungalow offers easy access to the beautiful secure garden and clubhouse at the centre of the home.

Sherwood, opened in 2010, provides 24-hour general needs nursing care in a distinctive care home made up of 30 en-suite rooms, each one with views of the nearby hills and fully equipped with the specialist facilities needed to give residents maximum opportunity to enjoy their surroundings.
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Care Provided by The Russets

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 105 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in Charge

  • Jo Bray (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (105)
  • Single Rooms with Ensuite Wet Room (105)

Visiting

  • Visiting is available in line with government guidelines. Details can be found on the website.

Parking

  • Plenty of free parking is usually available.

The Russets Reviews (28)

9.7

The Russets has a Review Score of 9.7 (9.652) out of 10, based on 15 reviews in the last 2 years.
Over all time The Russets has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to The Russets
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Total of 28, showing 1-20
Review from Sue B (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff at The Russets, especially Crispin House Lead. I was out of the country in the weeks up to my mother's final days but I was kept constantly updated and personally supported through this difficult time.
My mother had unfortunate experiences at her 2 previous homes
so we were really pleased to discover a place where there were a variety of activities and access the garden anytime she wanted. Crispin is spacious so there is usually somewhere quiet to sit and the other huge plus is there are sufficient caring and committed staff to meet residents needs. Everyone on the team was always so caring and treated my mother as if she was their family member.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time leave us such a kind review in this difficult time - I will pass your lovely words onto the team. It means the world to our team to know that your mother felt comfortable…read more
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Review from Tony D (Respite Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was taken to hospital for kidney and urine infection also chest infection. I was then transferred to The Russets I was very well looked after for 9 weeks, I am now home and still receiving care and support. Thank you.
Reply from Rob Bennington, Business Deputy Manager at The Russets
We are so glad to hear that you felt well looked after during your respite stay with us and really appreciate you taking the time to leave us this kind review, which I will pass on to the team. We are…read more
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Review from J S (Wife of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a very tough couple of years leading up to the placement of my husband into the care of The Russets and Sherwood. It's never an easy decision placing a family member into the care of others. So I want to thank all the staff at The Russets and Sherwood, not just the managers, carers and nurses
but the whole team that includes, the admin staff, the caterers, the cleaners and gardeners for making the home such a nice place to stay and visit. The emotional and physical pain that I was feeling has been eased with the knowledge that my husband is getting a very high standard of care. Having had to cope with my husband's deteriorating condition for many years it is comforting to know that the staff at The Russets and Sherwood will do their very best to make the experience (no matter who you interact with) a very pleasant one. I commend all of you at the Russets and Sherwood - thank you.
Reply from Joanne Bray, Care Home Manager at The Russets
I am so pleased to hear that your husband's move into The Russets (Sherwood Nursing Unit) has been such a positive experience; it is a privilege to support you both. Thank you so much for taking the…read more
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Review from P C (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 4 very happy years at The Russets entering just before lockdown and, as there was no visiting, all the staff very quickly became her (and our) lifeline for support. As she was SSI the staff facilitated making everything accessible.
She had a lovely room with a door opening out onto a sitting
area and the garden.
While stronger she enjoyed trips out around the gardens, taking part in some activities, church and events she felt up to, plus enjoying her meals and lovely cakes!
All the care and support she received from everyone looking after her needs was fantastic, with the care home very quickly becoming her home. She described all her regular care and support staff as becoming friends and extended family - what more can you say.
As she approached the end of her life she was supported very sensitively by house leads, carers/nurses to housekeeping staff and pastoral support.
You all looked after not only Mum, but us as a family.
We thank you all.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you so much for such a lovely review, we really appreciate it. It was an honour to care for your mum, and our thoughts are with you and your family. We are really pleased to hear you felt that…read more
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Review from Maxine R (Daughter of Resident) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone working at The Russets should be so proud of the care and support they give. It really is a home-from-home.
My father was transferred after a sudden deterioration in his vascular dementia. At all times he was shown respect, kindness and support when he was so confused and disoriented.
This
kindness and support were extended to me and I really appreciated their expertise and guidance.
I cannot praise the staff and facilities enough. You have created something so special.
Thank you.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time to leave us this lovely review, we really appreciate it! I am so pleased to hear you are happy with the care your father is receiving and that you also feel supported by…read more
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Review from H R (Husband of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is excellent. In addition, the carers always find time to talk to the residents showing courtesy patience, and kindness.
The food seems good but my wife has specially prepared, minced, food and it is difficult to tell.
The cleanliness is notable.
Reply from Tracy Fung, Digital Marketing Specialist at The Russets
Thank you for leaving us a review! We are delighted to hear that you find our level of care excellent, and it is wonderful to read that you find our carers patient and kind. If you would ever like to…read more
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Review from Carolyn F (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Russets last November and we are so grateful for the kindness, care and support she has received since the very first day. Ashmead's House lead and her team are an amazing group of people who work together to provide her with patient, personalised care, and ensure that her well-being
and daily healthcare needs are met in every way. The environment within the unit is very safe and calm and Mum has been thriving. She has a spacious en-suite room and we're always made to feel very welcome whenever we visit. We're looking forward to her being able to enjoy the lovely gardens. Russets have a fantastic clubhouse and dedicated activities team, whose sheer love of what they do is evident when you see them in action and interacting with the residents. They play a huge part in making it a happy place to be. We feel so fortunate to have found the Russets for Mum and to have complete peace of mind that she's happy, safe and being cared for with kindness, dignity and respect.
Reply from Tracy Fung, Digital Marketing Specialist at The Russets
Thank you so much for your wonderful review! Our amazing staff work hard to ensure our residents receive the best, personalised care and are passionate about ensuring The Russets is always a happy and…read more
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Review from J B (Wife of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome was given to my husband, firstly in Brankey and now in Encore. All personal, medical and dietary needs are well-catered for. Excellent food with varied menu, various activities and entertainment in the clubhouse.
A very friendly, caring atmosphere.
Reply from Tracy Fung, Digital Marketing Specialist at The Russets
We are so glad your husband felt welcomed here at The Russets. We deeply value the hard work of our team, from carers to kitchen staff, who work together to create such a friendly and caring…read more
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Review from Ann M (Wife of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has recently arrived at The Russets and is beginning to settle in. It has been a big change for both of us and I couldn't be happier and more confident that he is receiving the care that he now needs. The home has a warm atmosphere and is bright, airy and spotlessly clean. The rooms are spacious
yet cosy. There is plenty of room to walk around, both inside and outside in the garden for fresh air. The standard of care is absolutely excellent - respectful, relaxed and efficient. There is a house lead system which creates a real sense of teamwork amongst the staff, who are - without exception - cheerful, kind, caring and supportive and go out of their way to ensure that my husband is living as happy and content a life as he can. The lines of communication are very good indeed and nothing seems too much trouble. For anyone who is facing the challenges of living with dementia I would highly recommend The Russets which has exceeded all my hopes and expectations.
Reply from Tracy Fung, Digital Marketing Specialist at The Russets
We are so pleased that you are confident in the care your husband is receiving here at The Russets and delighted to hear that we have exceeded your expectations. We are proud of our fantastic staff…read more
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Review from E K (Sister-in-law of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say other than if you are considering a care home for one of your loved ones then look no further; I did not believe that we would find a home that felt so 'homely'. My brother-in-law's so happy here, before moving in he was a shadow of his former self, but over the last few weeks he is so
much brighter, he is smiling again and that is down to the wonderful team who support him (and us!). In our experience (so far) if we have any questions about anything, there is always somebody to help whether it be one of the admin team, housekeeping the HCA's or the managers, there is always someone we can go to! The home is bright and airy, the lounges are the hub of the unit, and there's plenty going on, it was touching to see the staff helping residents prepare decorations for Valentine's Day, they were all so happy chatting away and laughing together. The nurses are so kind, and between them and our House Lead, I absolutely know our very precious brother-in-law is in safe hands.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time to leave us such a positive review! We are so happy you have found all our staff kind, helpful, and supportive. It is wonderful to know that your brother-in-law is happy…read more
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Review from Caroline C (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a lovely care home. Staff are brilliant and caring. Always attentive to every need of the resident. The facilities are excellent. There are many activities to choose from for the residents. The rooms are light and airy, and there is plenty of outdoor space to walk around. The gardens are beautiful.
Reply from Joanne Bray, Care Home Manager at The Russets
We are delighted to hear you are pleased with our attentive staff, excellent facilities, and varied activities! I will make sure to pass your lovely feedback on to the team.
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Review from Susan S (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of The Russets for two years now. When she arrived, she was very confused and had lost a lot of weight. Since then, she has settled into her new life and is very happy with all aspects of her care. She has gained weight and become much less confused. She has made firm new
friends and enjoys the life of the community going on around her.
Many activities are provided, and the standard of care is excellent. The garden is a great delight in the warmer months, and the clubhouse is a great hub for activities of all kinds. Without exception, every member of staff I have met, whatever their role, has been pleasant, efficient and caring. Lines of communication are excellent, and I am entirely confident that my mother is well looked after in every respect.
When she came away with us for an overnight stay, she couldn't wait to get back to the place where she said she was with everyone who loved her. I don't think you can get a better testimonial than that!
Reply from Joanne Bray, Care Home Manager at The Russets
We are delighted to hear you are happy with your mother's care and find all our staff caring and efficient. It is lovely to hear that she feels happy here at The Russets, and we are so pleased she has…read more
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Review from Erika B (Daughter-in-law of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has now spent two years in Crispin, during which time her overall wellbeing has improved dramatically. The friendly, professional and dementia-appropriate care at Crispin is second to none, and my mother-in-law feels truly at home there. She enjoys the many varied and entertaining activities
on offer and has formed a close friendship with another resident.
The team at Crispin has exceeded all our expectations. Necessary information about my mother-in-law is timely, professional and always helpful. Any questions we have are answered helpfully and we are always made to feel extremely welcome when we visit.


I could not recommend The Russetts highly enough. They have given my mother-in-law a new lease of life in a safe and caring environment.

Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for this lovely feedback and glowing recommendation! It is wonderful to hear that your mother-in-law feels at home with us and that you have seen her well-being improve since joining us. We…read more
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Review from Emily T (Sister of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Opening the door into this world was a revelation to me! I have never before come across the deep compassion and caring exhibited by the staff, all so comparatively young, for those in their care, many of whom are unresponsive, and to watch a nurse holding the hand of such a one and gently feeding her,
made me cry! I do not possess such qualities and when my own time comes, I have already arranged to come straight to The Russets, when I can feel safe and treated with dignity and respect, until my life is over! My own Sister is now in their care, and so they have not only provided her with care, but me too since I know that she is happy and secure in her new world and home! I visit whenever possible, not because I must, but because it is a joy to visit such a happy place! Every word of this comes from my heart!
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you so much for your kind words, it is really appreciated. It is heartwarming to hear that you find our staff caring and compassionate, treating all our residents with dignity and respect. We…read more
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Review from Anne E (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Russets 4 months now and we couldn't be happier for her. The care and award-winning bungalow residences - along with the clubhouse - really are second to none. After visiting in August, this was the only home we would consider for Mum because the warm, friendly and caring atmosphere
envelopes you as soon as you walk in. The staff are professional, and dedicated and make each day full of fun and engagement for the residents in the range of communal areas. The food is restaurant standard whilst the rooms are clean, comfortable and cosy. Nothing is too much trouble if it means enhancing the residents' experience and we really couldn't believe the range of trips, concerts and entertainment provided! Mum's social life is way better than mine! If the time comes for your relative to need more care and company, you can be reassured that The Russets is so much more than a regular nursing home.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time to leave us such a lovely review, we really appreciate it. It is great to hear you are happy with our facilities and staff, and that your mum is enjoying all the social…read more
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Review from James B (Husband of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been extremely well cared for and supported during her brief stay here since December 2022. The carers are attentive, friendly and very professional. The environment is relaxed but efficient. The food is great. The administration could be more responsive and efficient. The cost of this care
home (with nursing) is high whilst staff are paid insufficiently for what they do.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time to leave a review for The Russets Care Home. We are pleased to hear that you are happy with the care we have provided to your wife during her stay with us, your kind…read more
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Review from Wendy M (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Crispin since November 2017 and despite a traumatic start, (he had to be sectioned), he has settled in and, as much as he can, enjoys life. He has always had the most fantastic care from the staff, most of whom, are still there four years on. They make the best of his life and
work very hard to give him the best quality experience that is possible. And during covid, extraordinary devotion.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for writing this wonderful review. We are so glad that your father enjoys his life here. We know the move to a care home can be difficult at the best of times and with a more traumatic…read more
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Review from E C (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided is consistent and attentive. It is clear my mother is happy and settled. The staff treat the family with great respect and take effort to know us and involve us in activities, where appropriate. The residents are very much part of a family and not isolated. Visits are always special.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for taking the time to leave this wonderful review. We are so glad that your mother is so settled here and that as her family, you are happy with the care being provided. It’s a pleasure to…read more
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Review from Pamela R (Wife of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always received with understanding and sympathy at the situation of being away from my loved one. I find it difficult to meet in my husband's room and look forward to the time when it's possible to interact with some of the activities when all this covid mess is behind us. My ratings sum up my
opinion of the home.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for your review and kind words – I’m so glad you feel supported. We are looking forward to providing more activities when we can as I know they make such a difference to our residents and…read more
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Review from Joyce M (Daughter of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the time my mother was taken into the Russets, her care has been exemplary. The standard of care here and the dedication of the staff cannot be faulted. This is a busy unit, but the staff always seem to find time for my mother's needs. She needs total 24-hour care for everything and we could not
be more pleased with the way this is provided. From our point of view, the staff provide a smile and make us very welcome.
Reply from Joanne Bray, Care Home Manager at The Russets
Thank you for leaving us such a wonderful review. I’m so glad that you and your mother have felt supported in such a positive way. Your lovely words will be passed on to the team.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for The Russets is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for The Russets is calculated as follows: ( (168 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.714 Points relating to the number of positive Reviews for The Russets is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 15 Positive Reviews ÷ 21 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Joanne

Joanne Bray

Job Title: Care Home Manager Joined: 2015

I’m Jo Bray, and I have the greatest pleasure of being the Care Home Manager, I work with fantastic colleagues who are committed to supporting our residents in any way that they can.


I joined the St Monica Trust family in September 2015 as a Registered Nurse (RN), I later progressed to Lead RN, Deputy Care Home Manager and since October 2019 as Registered Care Home Manager. This progression through the roles informs every part of my job as I have a good understanding of the daily challenges my colleagues face; whether they are carer, housekeeping or hospitality colleagues.


Prior to becoming an RN, I worked in many sectors with very different roles, I was a soldier with the Royal Signals, a Force Operations Room Supervisor for Wiltshire police, and a care support worker to name a few; I just like to feel that I am helping to make positive changes for others. It was when I experienced some ill-health that I knew nursing was my true vocation.


If asked, I would say that my greatest personal achievement would be that I graduated from University with a BSc (Hons) degree whilst being a single parent of 3 lovely children. Currently, on a professional level, I would say that my greatest achievement is the positive relationships I enjoy with my colleagues at The Russets; together we achieved our Good Rating with CQC in December 2020.


The nurturing, caring environment of The Russets reminds me of the proverb, "It takes a village to raise a child", because our village enables older people to live the best life that they can.

Rob

Rob Bennington

Job Title: Business Deputy Manager Joined: 2022

I’m Rob Bennington and I am the Business Deputy Manager here at the Russets Care Home. I work under the General Manager and alongside the Clinical Deputy Manager and the Social Care Deputy Manager


I joined St Monica Trust in February 2009 as a Porter at Sandford Station. I was promoted to Senior Porter in November 2009 and became the Business Deputy Manager in the Russets Care Home in June 2022. My working experience and knowledge of the whole site have put me in good stead for my current role allowing me to make decisions for the benefit of all our residents, staff and relatives.


Prior to this role, I have gained a variety of experiences. At 17 years old I joined the Royal Army Medical Corps as a Combat Medical Technician with active service in Northern Ireland, Namibia and the Gulf War. After completing of 12 years service with the British Army I spent 9 years doing mainly IT work with 5 years at a cosmetic manufacturing company and 4 years with the Management Reporting Team with Royal London’s Pension Review Team.


I am dedicated to ensuring our residents have the best possible experience at home by ensuring all their needs are met. Although my role is not as customer-focused as it used to be I still try and get around to see them all and have a good rapport with them.


I am very committed to St. Monica Trust and the excellent work they do not just on our sites but also with the support they offer in the general community.

Frequently Asked Questions about The Russets

What types of Care is The Russets registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Russets have?

There are 105 Single Rooms.

What are the Facilities & Services at The Russets?

Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Russets to the centre of Winscombe?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

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